Hatch Rotisserie & Wings in Swansea

My friend had cockles served with too much black pepper. She couldn't eat them. I tasted - they were very 'hot'. I gently told the owner, and she immediately snapped back - "no, they are not peppery, not served with pepper." No apology, just a very rude scowl. She walked off. Couldn't believe it. So unnecessary. 2 of our group couldn't attend, so in a friendly manner, I asked if we could have their deposit back. The scowl and rudeness continued. I've never experienced such an attitude. The deposit was finally handed over, and with a sour face, the owner looked at me and said, "Make sure they get it". The owner really didn't want her customers to return. We won't. I suggest a course on customer relations

La comida era absolutamente fantástico los 6 de nosotros estuvimos de acuerdo. El servicio fue fantástico, el personal muy encantador. No puedo elogiarlo lo suficiente

You go for the location which is amazing. Staff are nice and friendly and can be very busy so hard to get their attention. Food can be great and for some items isjust ok. Their specials are always interesting.

Last Saturday night I held a retirement celebration at Gallinis for 46 family and friends - it was faultless from start to finish. I originally looked at 3 venues in Swansea Marina and Baz at Gallinis was by far the most helpful, the most accommodating, and in the end produced an amazing night for us. They stayed in touch with me in the weeks/month ahead of the event in order to agree the menu, agree the table settings and talk about entertainment etc - nothing was too much trouble for them. On the day of my event May 11th, they let us go to the restaurant in the afternoon around 3.00 pm in order to decorate as we had the entire ground floor booked out. My family and friends arrived at 7.00 pm and Kurt and his team were ready and waiting with the Prosecco we had ordered for arrival drinks. The waitresses worked really hard making sure all of my family and friends were topped up regularly and were kept happy. We then sat down for food. How on earth the kitchen managed to produce 46 two course meals, on time, piping hot, and to such an excellent standard is really beyond me. Everyone was impressed with the standard of food and service which was consistently high throughout the evening. The staff were always on hand for anything we needed, and the service at the bar was quick and efficient. The whole experience was faultless and exceeded my, very high, expectations. Add to this a stunning setting on Swansea Marina.......perfect. Thank You to to Baz, Kurt and all of the staff at Gallinis who worked so so hard for us - and especially the hardworking waitress who joined in our singing :-) If you are thinking of having an event here just do it, if you just want somewhere special for lunch or dinner - go here. Its fab.