Hatch Rotisserie & Wings in Swansea

My friend had cockles served with too much black pepper. She couldn't eat them. I tasted - they were very 'hot'. I gently told the owner, and she immediately snapped back - "no, they are not peppery, not served with pepper." No apology, just a very rude scowl. She walked off. Couldn't believe it. So unnecessary. 2 of our group couldn't attend, so in a friendly manner, I asked if we could have their deposit back. The scowl and rudeness continued. I've never experienced such an attitude. The deposit was finally handed over, and with a sour face, the owner looked at me and said, "Make sure they get it". The owner really didn't want her customers to return. We won't. I suggest a course on customer relations

We had a 50th birthday party of 13 people in January. Everything was just perfect! The food was magnificent, the service was excellent, the atmosphere was perfect. This is by far the best restaurant in Swansea. Thank you for a wonderful evening.

You go for the location which is amazing. Staff are nice and friendly and can be very busy so hard to get their attention. Food can be great and for some items isjust ok. Their specials are always interesting.