Hatch Rotisserie & Wings in Swansea

Beautiful food served by the friendly owner

I just phoned this restaurant, and was totally shocked by how rude the gentleman who answered the phone was to me. I requested to order from the takeaway menu I had just seen on their website. He told me they didn't provide takeaway food anymore and it wasn't on their website. I explained it was on the website as I was just looking at it. He told me in no uncertain terms it shouldn't be. He was extremely curt and abrupt. I went onto explain I had £40 worth of vouchers for the restaurant, given to me by a friend. Unfortunately I was unable to use them in the restaurant because my partner is unwell/disabled and has difficulty eaten and not well enough to visit the restaurant. As I am the main carer providing 24 hour care I am not able to go to the restaurant either. The gentleman on the phone literally ignored this, and again said curtly he was sorry they did not provide takeaway food (even though it is on their website) and put the phone down on me. I was absolutely amazed by his rudeness. And lack of understanding. To ignore my issue. Put the phone down on me. Argue that take way food isn’t on their website when it clearly is.

Incredible experience this is the second time we have been and absolutely loved it. Specifically giving it a 5 star review for one of the best croque Monsieur I have ever had and I love sandwiches. It came as to almost croissant style buns stuffed with Parma and melty cheese with a nice understated flavour of mustard cutting through. Absolutely brilliant and if you got a portion of chips I imagine a couple could share for a light lunch. Brilliant!

Last Saturday night I held a retirement celebration at Gallinis for 46 family and friends - it was faultless from start to finish. I originally looked at 3 venues in Swansea Marina and Baz at Gallinis was by far the most helpful, the most accommodating, and in the end produced an amazing night for us. They stayed in touch with me in the weeks/month ahead of the event in order to agree the menu, agree the table settings and talk about entertainment etc - nothing was too much trouble for them. On the day of my event May 11th, they let us go to the restaurant in the afternoon around 3.00 pm in order to decorate as we had the entire ground floor booked out. My family and friends arrived at 7.00 pm and Kurt and his team were ready and waiting with the Prosecco we had ordered for arrival drinks. The waitresses worked really hard making sure all of my family and friends were topped up regularly and were kept happy. We then sat down for food. How on earth the kitchen managed to produce 46 two course meals, on time, piping hot, and to such an excellent standard is really beyond me. Everyone was impressed with the standard of food and service which was consistently high throughout the evening. The staff were always on hand for anything we needed, and the service at the bar was quick and efficient. The whole experience was faultless and exceeded my, very high, expectations. Add to this a stunning setting on Swansea Marina.......perfect. Thank You to to Baz, Kurt and all of the staff at Gallinis who worked so so hard for us - and especially the hardworking waitress who joined in our singing :-) If you are thinking of having an event here just do it, if you just want somewhere special for lunch or dinner - go here. Its fab.