Hackney Fried Chicken in Hackney

Worker here is racist and rude! Really rude over the phone. Disconnects when I ask for his name and to speak to a manager! Says I thought you were black thats why I spoke to you like that.... I called to place an order for collection. The person collecting it was going to collect a family member then head to this HFC on the way home. I communicated this clearly to the person on the phone. The man (with a strong indian accent) was very rude and racist. He called me to inform me that the order is ready...I tell him the person is on their way to collect it and they are just picking a family member up from work before then. He immediately snaps at me and tell me why did I order this early then...pick up the order now! No you come now! He doesn't let me speak at all! he says in 30 mins we throw this away...you're an hour late...blah blah. No we ordered at 9.40...he said it was going to be ready in 30 mins...we were going to be there for 10.30!!! Last time I ordered at 10 they said they ran out of chicken or the pizza machine is closed?! What stupidity! Anyways the whole time I'm communicating this between the person collecting and the guy in the chicken shop. But he was moving like we weren't gonna come and collect it. We are regular customers! Very disappointing and disgusting behaviour from this man. I demand to speak to a manager and he says the manager is busy...and then check and comes back 5 mins later saying he is the manager. Am I stupid? His accent is so thick who is he fooling... I ask for his name and he gets defensive saying why are you asking for my name? What's your name? I'm not giving you my name? And then proceeds to hang up the call without letting me speak a word. He then calls back 5 mins later and says sorry ma'am...we are a business blah blah...u need to understand...understand what? That this is how you speak to regular customers?! He says I thought you were black and so you weren't gonna collect the food. EXCUSE ME? (I'm south asian) but that's racist and doesn't justify nothing I literally am keeping you updated on whos collecting the food and when and this is how you speak to me. How disgusting. And the manager hides away. This guy is the same guy being rude and disrespectful to other customers. Even when I came last time to the shop. You are losing customers keeping him there and you hiding away. I'm never coming here again. And keeping all my family and friends away!!

My boxes were not filled properly. They had less chips.if I would give a tip please shake the boxes to spread the chips to add more.

Tremendous service. Very attractive female employee. I have been trying to get lucky for months, soon.

Uma coisa que eu adoro comer é fried chicken! Ainda mais em Londres que é a cidade rei dos frangos. Como eu morava ali perto vivia comendo. Indico a todos a provar o frango em Hackney. Muito sucesso!!