Mcdonald's Restaurant in Hackney

Ordered delivery - sent wrong drinks and missed my husbands Double cheeseburger so he had no meal then instead of sending it said they could only offer a refund which would mean I had to deliver the burger again and delivery would cost more than the burger 🤯 food was also cold.

It was midnight around Old Street in London, my phone was out of battery and so I couldn't access the entry code for my accommodation. My grateful thanks to the lovely staff at the nearby McDonald's, who immediately understood my situation and found a charger, charged my battery and got me back in to where I was staying. Your manager in particular was very kind. Thank you!

Good service, amazing people working there. Thank you!!

I swear every customer was fighting with the staff about something. I myself had to wait 1/2h for a quarter pounder, and was told I had been called earlier. Which was untrue. Everybody here seemed to be working in slow motion. A complete disgrace.

very tidy and clean restaurant ,excellent service with very humble stuff

Ok costa £4 80 medium latte.....mcdonalds £2.59. So go there!!!!

Just been there and lady by drinks clean her nose into sleeves 2x and after 2x unto her hand, wipe it with other hand and went serving again WITHOUT WASHING HER HANDS 🤮

Hoe on earth can you serve a "top quality coffee" , in a paper cup that's coated with wax ,? , all of them,do this Starbucks and the rest , and I know there is a ceramic option at extra cost , but let's go back to fundamental point ,, would you eat a Michelin 5 star meal served on a wax coated paper plate ,? Wake up folks ,!!!!

Drive through is useless. Takes longer than takeaway in store. Took me 20 minutes to get a cup of coffee. Happened a few times. Not going back.

Whenever you go there toilets are closed and i called the manager and he said we will open the toilets after 8am i mean what about customers they paying for food and not getting great service

Good place for food and chill out

Very fast service and clean restaurant

I had great food at my lunch in mc Donald’s city road stuff member was very friendly and helpful very clean restaurant manager was helpful that was blonde lady

McDonalds has exceeded my expectation beyond,the cleanliness of restaurants is at top level.the dining,the toilets everything is tied up..the staffs are be very friendly and very professional.the management is really good

the quality of the burgers are the best,no other restaurants has the best deal like the mcdonald's have..Their price is very cheap and affordable.infact the employees are very humble and well mannered..Very impressive service

The quality of the burgers are best and affordable so far..The managers and the management system is too effective and efficient so far..the branch is clean and tide up,nice environment and the staffs are very humble and professional..Impressive!!

Very good customer service. Management alway sort out the issues very quickly. Store managers behavior is really polite and nice. Highly recommended to visit city road Mcdonald if you want fresh food and quick service

Fantastic opportunity good food fresh and delicious, toilets very clean and friendly staffs happy

Maria kept the place clean and tidy adding to the excellent dining experience.

Fresh food great attention was kind staff very good service

Very fast service, nice restaurant fresh food and delicious, amazing attention

Very happy with the attention, I feel excited because this McDonald is very different and very clean, the food in its service was fast and delicious, its perfect temperature

Good service fresh food clean restaurant I enjoy the place good atmosphere good people

Great service and tasty food, staff are always friendly.

Food was lovely and hot and staff were helpful and friendly.

I recently had the pleasure of visiting McDonald's at City rd and I must say ,the customers service I received from the manager , Emime was absolutely outstanding from the moment I walked in , I was greeted with a warm smile and a genuine willingness to assist

Went through at the drive thru and the service was very fast and the fries were hot and crispy.

One of the best McDonald's The staff are always helpful including the managers who are very friendly especially the blonde pretty one and the food is always made fast and fresh

The manager Emimem , is very rude and disrespectful , we came in to place our order and she stood there without acknowledging our presence. I placed the other, but wanted further assistance ( I’ve got an invisible disability)and she just stood there with an attitude on her face, even when her colleague, try to get her attention. I later sent my child for a sauce, he came back to say the lady was giving him an attitude . This manager should be retrained and learn about treating customers with respect and handling food ethically . She is surely not ready to deal with customers or interact with the general public. Shame on you Emimem, I’m your your a parent and ghats not a pleasant way to deal with children. The other members of staff were rather approachable and seems a lot more pleasant than Emimem.

Fresh hot food stuff member very frindley emma was helping me with my order

I had great experience of service from the restaurant great food and delicious also Emima she was very helpful

Their staff are super friendly and service is fast, my food is always made fresh and exactly what I ordered

I’ve been going to this store for years and I appreciate their consistency, their app also makes ordering ahead super convenient.

amazing service and great ambience and cleanliness maintained throughout restaurant, food was perfect.

The food tasted delicious and the staff greeted me with a smile and the restaurant was the cleanest one I have ever seen and well maintained.

Very friendly staff, pleasantly supris3d by the quality of food even during busy lunchtime.

I've always had a great experience at this McDonald's! The service is consistently quick and friendly, even during busy times. The food is always hot, fresh, and exactly what you'd expect—classic McDonald's quality. The restaurant is clean, and the staff does a great job of keeping the dining area tidy. The drive-thru is also efficient, and my orders have always been accurate. It's my go-to spot for a quick, satisfying meal. Highly recommend!

I highly recommend everyone to come to this McDonald’s for great food and service, knowledge and friendly staff, amazing experience.

Had a great experience at McDonald’s today, drive thru was very efficient and staff were very friendly.

Staff are really kind and helpful and the food was hot and tasty.

I stopped by for a breakfast and I have to say it was very impressive and delicios, would definetly reccomend.

The service was amazing, staff are really friendly and always pleasant and the food was cooked to perfection.

very nicely served by Emma ,they are super quick to serve my order, the staffs are very humble and professional.appreciated

Excellent service also very delicious food and fresh hot staff member very friendly

I experienced McDonald's in London and the menu is a little different and just like in the US, they have kiosks to place your order... birthday cake is on the menu 😏🎂

This has to be the slowest Mcds in the world and the staff are so rude it is unbelievable. I go there to get food for my team in the office and it is never good but the closest to St John's Wood....wish there was another. Also why is priority given to deliver drivers whilst customers have to wait.

Genuinely the worst McDonald's going. Tend to stop here on way to regular hospital appointments. Toilets regularly have maintenance issues, lock in female toilets broken for literally beyond a year. A lot of staff are rude, one lady in a grey uniform in the mornings in particular. Always have delivery orders stacked up so imagine they are lovely and cold when received. Update: toilets broken again, the working ones were dirty. Uber bikes scattered across car park, fun obstacle course for the car.

Asked for chocolate milkshake. When I got it it was so bland. Asked to change it and got the same 1 back. Asked for money back

It was excellent customer service and clean

Open H24. What else do you need?

Dear McDonald's Customer Service, I am writing to express my dissatisfaction with the service I received at one of your establishments. I am a regular customer and have always enjoyed my visits to McDonald's, but the experience I had recently was far from satisfactory. On my last visit, I ordered a large McFlurry. Upon receiving my order, I noticed that the McFlurry was only half full. Naturally, I inquired about this with the shift manager, a gentleman named Ruhul Miah. I expected a polite and professional response, but instead, I was met with an appalling attitude. Ruhul responded to my query by saying, "Take it or leave it, mate." I was taken aback by his rudeness. Furthermore, he made a claim that each McFlurry is weighed to exactly 179g. When I asked him to weigh my McFlurry to verify this, he refused. I believe that as a customer, I have the right to receive the product I paid for in its full quantity. Moreover, the dismissive and unprofessional behavior displayed by Ruhul is unacceptable. It is not the level of service I expect from a reputable company like McDonald's. I kindly request you to look into this matter and take appropriate action. I hope that this incident can be used as a learning opportunity to improve your customer service. In all honesty that man should not be a shift manager as he lacks leadership bullying people that aren't fluent in English.

I ordered on just eat nearly 2 hours ago they keep changing the times I have a hungry toddler who's ill and Im 6 months pregnant I always have problems with this McDonald's the staff are rude they always forget half the things in my order and it's always cold and they never want to refund so u end up wasting money

One of the most consistently bad McDonalds in London if using delivery. Without fail items will be missing and the food cold. Staff seem to have no idea how to follow simple orders or instructions.

No receipt and they kept calling the wrong number

Super noisy food is awful as usual my food was served

Disgusting rude staff including the manager!! The toilet was closed again( because they are lazy to clean it) I asked the manager, can I use it just to change my t-shirt to be ready for work. Even don’t wait to finish my question. Terrible misery you can see inside the kitchen 🤢 shame staff for restaurant

Very fast, still warm when I received it.

Disgusting male toilet, urinols clogged up with urine, security inside the toilet playing on his phone, no toilet paper...you guys should have the toilets checked every hour and keeping it clean for customers...absolutely disgraceful.

Lovely place. Professional service. Recommend!

2nd time visited here and toilets were closed,Mr manger it’s basic facility.

A nice Mcdonald’s which provide the TRUE amount of LARGE fries!👍 (after kindly showing the front desk staff the medium-looking-amount large fries I got and spoke to her if she could fulfill it)

Grab your food, hoping to go quick but... the atmosphere and the food taste makes you feel good so... you spend more time here 😊

I may not be able to visit again, so I will leave this review. They were very kind to me when I was wandering around with my guitar case and suitcase after being kicked out of my house. I am Asian and I can't speak English well, but they were very encouraging. Thank you very much. The food was delicious.

Went to the McDonald's branch near Old Street tube station in London and I was absolutely surprised to say the least. I walked in and was greeted to a really busy venue yet once I got to ordering, I finished ordering (20 chicken nuggets, large fries and a large coke zero) and collected my food at the till in less that 3 minutes and 30 seconds which is an excellent time. I then was lucky enough to find a table which was nice and clean and was able to happily sit down and enjoy my food and I was also greeted by this very nice man and we had a conversation even though I had never ever seen this man before in my life. The nuggets were fried to perfection and the chips were crispy and crunchy yet soft and flavour full and I even got a free big mac from the sticker on my fries 🍟. Overall a good 4/5 stars from me due to the quick service and yummy food and lively atmosphere.

The staff is worst at all times, they will not hand out any extras even if it is included in the order unless asked for again, even then they hand it out like the customers are stealing something from them! The managers are not able to use discount vouchers provided by McDonalds itself! The food is Great but the Pathetic customer service is just a deal-breaker.

Deliveroo order totally blanked ... been waiting an hour ... AVOID

It is a nice place great customer service

Would give minus stars manager Ruhel so disrespectful to customers even own staff said he is a bad manager. Will be taking this further as the manager was so rude and tried to embaress me with saying lies to other customers to make me look bad and all I wanted was his name to complain. Do not go to this mcdonalds. Got full refund in the end from another manager.

food so teasty every thing so good

A small seating area, if you want to eat in. It's ground level. Staff are running round like crazy & and it's kept clean. Didn't have to wait long. Food was brought to the table. It tasted really nice, looked like the actual picture for once, not flat burgers, like in some McDonald's. It's good if you're hungry and need food fast or on the go.

I ordered a meal thru the app and the order was incomplete.Tried calling no one was picking later they made the phone busy So in professional

All time toilet is out of service

Nice fresh food but the machines are not working properly and needs fixing

Don't actually deliver the food…oh yeah and they support genocide.

Excellent service late at night. Easy drive through.

The worst McDonald's about think they make up their own prices got a sausage and egg muffin with a small coke and the tryed to charge me £7.65 I laughed in there face . But a lot for drugs and needles about the toilets and property

Ordered online and never got my food because the app didn’t work. They asked me to pay again.

Average McDonald's experience nothing to rave about

Food was cold as it was not left on the hot counter it was left on the side for to long

Frappe machine has been broken for like 2 years I’m so fed up. Fix it I want cold drinks in summer ffs

Emma,the shift manager is been very rude and arrogant towards not only me but all customers.The food was good but i wouldnt recommend the experience.

Ordered a Biscoff McFlurry, they gave less than a tea spoon of sauce, I drive back to ask for a fresh one someone pick it up off the side and gave me one that was waiting, probably for someone who ordered behind me. I said I don’t want it please can I have a fresh one I don’t know how long this one has been here for. Assistsnt manager naranda argued with me for 5 mins about if it was old it would have melted I am making them lose money if I they throw it. I said this is not my problem I wasn’t given sauce and when I looked and was driving back it was melting, I didn’t pay £2 for a milkshake with bits I need a new one. He keep saying I’m making him lose money but eventually made it and I left. It’s a big company if you don’t want to lose money whoever is squiring the sauce should not joke like that because there was basically nothing there but I should pay £2? Manager should be more understanding and problem solving, also not arguing with a customer

The staff are better than expected. But I didn't expect much in the beginning. It was very quiet for a Friday night at 22:45pm. Food was ready very quickly and the BBQ sauce was exquisite.

Visited on the 25th of May at 9am, Very busy at this time, I ordered the double sausage egg Mc muffin meal with a hot chocolate, The staff work very hard too manage the amount of orders & I don’t think there recognised enough, The restaurant was very clean staff were quick on clearing/cleaning tables.floors & the breakfast was very nice, Thumbs up from me. 👍

Everything is perfect, the chicken is fried to a good extent, but they don't use gloves when preparing foods.

The delivery service is a no no as they don't bring all of your food I have had to leave my house on three occasions and go back to the restaurant to collect my missing food items . Dining in is not too bad .

Unsurprisingly gross, but at least it serves as a place to chill during all hours, for example if you happen to be passing through the city late at night. The plug sockets and usb ports did not provide power for charging phones, so that was entirely useless and should be fixed asap.

As usual a busy McDonald's but order on your way and collected option is the best wasting time ☺️

I am customer here everyday and I have Mac Donald app. I have been blocked by young woman was wearing white shirt. Very bad from service and they should get zero star. I have seen a manager had similar problems in the past in his branch was there. Probably his idea was to lock the toilet door. look like an Asean from Highbury and Islington branch

Very fast service here this morning. Very fresh and hot food

Terrible manager (Moses) has no clue what so ever about how to give service to customers. Denies responsibility for food service.

Since new serving system at mill pond restaurant don't go there anymore 20 minutes wait for breakfast, cold latte staff behind till on there phones texting mainly the blond hair manager a woman . Also mill pond does not let you use macdonalds app

The staff was so slow and so rude.The food are cold and guess what, when i ordered a cheeseburger with a coke you know what they gave me? A cold burger and the patty wasn't even cooked! and instead of a coke with an ice or something cold, it became a hot coke. The bathroom are also unbelievable disgusting there was even a poop gosh.HATE THIS, NEVER COMING BACK IN HERE EVER AGAIN!

Terrible, the drive through is always slow, the food is never hot, they always forgetting items and special instructions. Avoid this!!

We ordered two menus and one of the burgers was missing. We called Uber customer service and they said that they would refund the burger missing, but we only received £2.55, whilst the cost ot the burger is more than that. The burger missing was the McCrispy Deluxe. If anything, we should have received a refund for the full order as it's quite annoying not receiving the food you have pre-paid for at Dinner time when you haven't got anything else to eat. Then we tried McDonald's "Contact us" page and after explaining this to their bot assistant we were advised to call Uber customer service XD

Well you know we shouldn’t really go there so not going to talk about this one. If you’ve been there you know about it. Great business with bad long term effects on health if you go there too much.

McDonald's to the rescue again.

Take away from window for a quick meal on the go. Service was impeccable but food was rushed with ingredients not mixed properly and messy. All in all good compared to others

It is now getting to be a rip off service

Went to McDonald’s last night, maybe around 1 am , there was an Uber eats driver who was sitting and just tired and resting a little bit. Which I was completely fine with and I’m sure other customers were too, it’s okay to rest. Anyway, the manager didn’t like that and kicked him out with the security guard on shift. I didn’t see a reason for him to be kicked out, that aside, they were treating him badly instead of kindly kicking him out they started telling him how bad he smelt and how disgusting he was , which I think is unacceptable and not good customer service at all. Not everyone is living in the same conditions and London is crazy expensive, it’s hard to survive in this city. Anyway I don’t think this treatment is acceptable and hope the man’s okay because that was not okay just wanted to flag this up. This shouldn’t be happening, as someone who worked in customer service I would never treat anyone like that.