Grounded Kitchen in Gateshead

I eat here quite a lot on my lunch and I get the best customer service ever. Never once had a sing complaint about my food. Best in the metro!

This restaurant isn't really catered to ethnic Asians groups of people. I would not recommend this place to my relatives. At the time we visited this restaurant the staff told us that they ran out chicken and beef. I am disappointed that the tofu curry noodles because the tofu pieces is cold and the pok choi is raw. The dumpings is not crispy, only redeemable items on the menu is the variety of delicious latte, tempura prawns and desserts.

Grounded Kitchen in Gateshead was excellent yet again. I’d eat the chicken ramen bowl daily if I could. The staff: Alisha, Faith, Sophie H, Sophie P, and Jess are all top notch, and their service is the main reason we keep coming back!

Alisha and Sophie H were fab and gave brilliant customer service. Definitely coming back!

Alisha was lovely and the food was fab, only qualm is it's very harsh environment - but it is the MetroCentre food hall. Good portions

Had a lovely time, Alisha could not have been more helpful

good atmosphere food was presented well and was fresh. Service was great Sophie talked me through the menu and the different options that were available would definitely recommend and go back in the future

It was a really good experience, great food and great service. Especially Jess, Faith and Sophie p for providing great and welcoming service, as well as making the best wings I’ve had in a long time!

Really nice place to eat, kid friendly and service with a smile. Fully recommended the bowl boa deals, more then fills a hole. Thank you for today

Absolutely fantastic customer service. We had Alesha who was a fantastic help. Food was amazing too! Will definitely be back. Thank you Alesha 😊

The freshest Korean food I have ever eaten! Truly unbelievable!

Sophie P was pleasant and helpful. Great introduction to the restaurant for the first time.

Probably the best place to grab healthy fast food in the Metro center chicken noodles were great very tasty & took less than 5 mins from order to table 👍🏽

Food was amazing! Sophie H was really lovely and the vibe was good

Great food, decent price too and very lovely service from Sophie H today at the Metrocentre

We decided to try grounded kitchen because we wanted somewhere healthy to eat in metro centre. The reviews looked really good as did the food. We bought two main rice dishes, a side of dumplings and two smoothies and with a blue light discount paid about 37 pounds. The food was absolutely beautiful and a service was fantastic. From ordering to having the food in front of us didn't even take 10 minutes. Highly recommended.

Went back today for the 1687366th time and was served by the dream team Sophie H and Alisha. I haven’t got a bad word to say about the place. The staff always remember me and are so friendly; I always bring friends along. 10/10, can’t recommend enough. Photo attached of Angus beef rice bowl with raw cacao iced latte (elite combo).

Staff and food are amazing Faith Sophie h Alicia

Would not recommend ordering food take away from that place, especially ramen. The ramen comes plain. I have ordered the ramen and came without any broth, really plain taste. I could not get in touch with them regarding the issue. The just eat mentioned it is just the original recipe. So if you order ramen probably you will just get plain noodles. The pistachio Frappuccino is only ok if you have it in the place , but I would not recommend it ordering take away. The response of the restaurant regarding this issue was disappointing.

Freshly prepared healthy Korean food. They take allergens seriously. The service was excellent, the server was very friendly. It's the perfect place to try if you like spicy food.

Great meal and fab service from Sopoe H and Alisha

Absolutely delicious and nutritious

Food not worth the price, dirty tables and walls, food on the menus, didn’t get given cutlery when asked for it, ordered a drink which staff forgot to give us which we asked about and a male member of staff was really rude and told us that we were meant to get the drink ourselves from the fridge even though the drink was one which they made up themselves. After telling him this a few times he had to ask another colleague for help which she told us that it had been made but he had forgotten to given us it.

Freshly made, well portioned, and incredibly tasty. Ordering was made simple by scanning the QR code on the table, and arrived minutes after making payment. Staff were very happy to help, Alisha especially so. She helped with any and all questions I had. Will happily return again!

Went for Dinner yesterday and enjoyed every moment! The lamb dumplings and chicken rice bowl are deffo a fave The girl with the red hair (sorry i didn’t know her name!) gave such excellent customer service!! Will be back again soon. Thanks!

When I was there last, members of staff were vaping the table next to me while me and my 4 year old were eating... this is an indoor venue. When I raised this I did not get an apology.

I casually come here at least once a month. My problem at my last visit is that the ratio of rice/nourishment products. Now 2/3 of the bowl is filled with rice and thin layer of other stuff sprinkled over it. When it first opened it was amazing rice would be 1/3 tops and 2/3 would be everything else. I m sad to see it. Now need to find a new location.

The food there never fails with amazing customer service from Sophie Holdsworth.

The food was outstanding and customer service from society holdswo

Eaten here several times and each time the food has been superb, freshly prepared and served promptly. Great selection of dishes and every time I've eaten here with friends, everyone has been very satisfied. Love it

Very overpriced for a tiny portion of below average food. I will give props to the chef for being able to slice the beef so thin, must have been 10g in total. The bang bang wings had no bang bang, just soggy wings from an adolescent chicken. More like North Korean food!

Very glad we found this place. Food tasted fresh and the atmosphere was great!

This eatery is very very good. If you are looking for a hoody of good flavours then you will not be disappointed. My wife is a massive fan of the Gochujang, so much so that I now make it myself however we still come here too as the service is excellent and prices reasonable. Join the queue for the awful chain sushi and ramen places like a sheep or be a GOAT and eat here instead. Personally a recommendation from me.

Really great food, will be back.

Delicious street food style meals. Really enjoyable and filling. Super friendly staff who helped us out.

Friendly atmosphere and very tasty nourish bowls

"Grounded Kitchen is amazing! I feel right at home food. It's incredible! Everything tastes so fresh and delicious, and they've got options for everyone, whether you're into veggies or meat. Plus, the staff is super friendly and helpful. If you want a place that's cozy, serves up tasty meals, and just feels good to be in..! And Mango quencher is absolutely fresh.

Very friendly nature and had my best time in the restaurant with the food.

Grounded Kitchen at the Metrocentre is great for a healthy Korean meal with friends! Their bowls, like the Bao Buns, are delicious and fresh. Plus, their drinks like the Mango Glow are perfect for a weekend outing.

We had bibimbap which had nothing in common with an actual Korean bibimbap. Kimchi was again not kimchi but a soggy vinegary sauerkraut. I don't understand how they can call themselves Korean restaurant. Howerer the Staff was nice and friendly.

Well overpriced, mediocre food (small portions and kimchi nearly not existent in ramen, few scraps (20grams top) of way overcooked beef. Reheated chicken wings. Not for the real fans of Korean food. Disgusting toilet. Avoid if possible. You can find way better and cheaper places

Next level, been 4 times now to try a bit of everything and it’s gets better each time. There are some awful places to eat in the metrocentre this is an absolute hidden gem, healthy, delicious, great value and great portion sizes

Change your opening hours to the truth you keep wasting my petrol money

Love it here foods amazing excellent service Rob brilliant!!

Fabulous place, would deffo return when in the area. Big shout out to Sarah A, total asset to the place. So professional and friendly.

The Bulgogi bowl and a bao bun amazing. And Sarah was amazing! A real asset to the team!

The food is unreal. I enjoyed the chicken bulgogi rice bowl (bibimbaps) Kate was super helpful and friendly. I will definitely be going back x

Great alternative to wagamamas and not as packed, staff were friendly and bubbly. Served fast and ordered from qr code on the table

We had to change tables twice due to them being covered in sticky residue, eventually found one that was less offensive that the others and settled down there. Rice burnt, ramen overcooked, tofu burnt, chicken burnt. The only thing that wasn't burnt was the mango smoothie. Service was that of a fast food restaurant, scan a QR code and get handed your food. Food was overpriced for what it was, you can get 10x better Korean food in Newcastle for half the price. Multiple posters around the restaurant with "Soul of Korea" plastered across the front even though the posters were that of towns in Vietnam. Definitely won't be going back, and would recommend others going to different Asian restaurants inside the Metrocentre.

In all my life Never have I had food what tasted so bad. The pricing for 2 pots of noodles is unnecessary. Imagine paying £35 for noodles what taste absolutely horrid. (Wings were nice) I wouldn’t recommend this overpriced and disgusting food.

The rice sets were worth the money! We had the gochujang beef, was yummy!

Really pretty decor and good selection of food but that's about it for positives. It was very expensive for what you got and checking the online menu, many items were missing such as the bao. The online menu also charged extra and was very confusing to navigate such as not showing the vegetarian items like the paper menu does, do we decided to order at the counter. I did notice that the place seemed dirty as mentioned by someone else. I'm not sure I'd go back as I've had better nourish bowls from other places that weren't so pricy.

Amazing flavours, fast and fresh. The spices were on point, they have a kids menu too so don't be shy to take them. Only issue for me, it's in the Metro Centre...

The food was good and the crew was friendly. Great service by Jan!

Amazing food and quick thanks to Sarah and Vanessa thanks!!

Been to visit grounded kitchen twice now and each time has been a terrific experience, amazing service, very tasty authentic food with a wide selection at affordable prices. The staff are always welcoming and happy to guide you through the dishes, I got the Udon noodle fire both and it was very tasty on both occasions, I will definitely be returning.

This was our first visit. Kate noticed us struggling a bit with the menu and offered help. Very nice lady and very helpful and friendly. The food was delicious and we will definitely come back

First time eating here today. Wow best food we’ve had in ages. Thank you David we will see you soon

Awesome wraps and bao buns!! Nice place and friendly, helpful staff. Recommended!

Avoid the fish. For the price paid you would expect fresh salmon rather than tinned salmon with a very off putting smell. The Beef is nice in the bulgoi bowl but costs extra. We did complain about the salmon and got a refund which is good.

10/10. Lovely service & fantastic food to go with it. The menu takes some getting used too but we have been a couple of times now and every bowl ordered has been amazing! Great portion sizes and very healthy in comparison to other options near by.The Boa buns are my favourite from the menu and the selection of soft drinks is great too! I can't wait to be back.

This has got to be some of the best food in the Metro Centre hands down!!! Fantastic atmosphere and the staff are just fantastic!!! Also service is super speedy but they never compromise on quality!!! *Chefs kiss*

Now. I must firstly admit, I’m a pasty white boy from the North of England so I may overestimate the quality of the food offered at the Grounded Kitchen - but damn - that udon noodle bowl was utterly fantastic! Seriously, after a mystifying experience with their table based orders system (needing an account first), a pricey menu, and a lacklustre offering of beverages I was ready to be disappointed. The udon bowl had different ideas. Maybe it’s the standard of offering’s in the north east, maybe it’s my palate attuned to beige chinese buffet food, but whatever the reason, the Grounded Kitchen has set a new bar for flavour and will remain a firm favourite over the pale and stale offerings available county wide. Slap me with some table service and mood lighting and I’ll slap on a 5*.

What a great experience had at the metro centre Branch today. The food was exceptional! Big shout out to Kate and all the staff for making us feel so welcome. The staff were also so accommodating to my little girl. Will be back very soon!

Totally in love with Korean food. Tasty, filling and healthy.

We went for quick lunch today in metro center and we were so pleased, the food are delicious, the portion is decent as well as the prices. We had bibimbab, Korean chicken wings and Udon and they were lovely ! Highly recommended!

Love love loved Grounded Kitchen!..what's not to like?! Delicious nourish bowls, noodles and buns..gorgeous tofu, lovely staff. Good value, healthy too 😍

Lovely tasty food , served quickly. Very enjoyable.

Excellent food friendly staff 👌 Delicious

My favourite pitstop when shopping. Quick service and delicious food .. nutritious too.

The food is really delicious and of outstanding taste, quick service, friendly staff, we tried different plates and dessert all were so tasty. Portions are good to the price. They serve halal beef and chicken, actually all the menu was halal. I would strongly recommend and definitely going back again.

Gorgeous bulgogi chicken bibimbap. Would definitely recommend.

The food is so tasty and fresh love it

Lovely food and the drink we got was beautiful. The guy serving was so lovely and helped everyone with the menu and so nice and friendly. Jon I think his name was tall dark young lad

Fantastic food, great value, good service.

First time visiting, couldn’t recommend enough. I had a wrap and a kids bowl (my son didn’t want it) so delicious. It’s defiantly going to be my go to when at the metro centre. Thank you

Tasty food but very small portions and fairly pricey for the amount you recieve.

Me and my wife wanted to try an Asian cuisine and a Thai restaurant we wanted to go wouldn’t take us in. So we ended up here and boy thank god we did. It was very straightforward to grab a seat and order (through the QR code). Minimum interaction with the staff - which I don’t mind at all. The food was out of this world and of very good quantity. They had a good amount of options for vegetarians as well. Overall a true five star experience.

Really Delicious, quick to arrive food that is yummy every time

One of the most expensive and overpriced restaurants in the metrocentre. This sub par Korean chain provided me and my girlfiend with a main each, two bao buns and a smoothie for almost £70!!! Naturally this left our expectations high but what arrived was food on a fast food style tray in cardboard containers and wooden takeaway style cutlery. The baos were cold and the main noodle dishes somewhat small filled with unseasoned tofu. It seems all the dishes here are not fresh and handmade but a generic chain serving almost microwave quality food. The jaw dropping London prices and the dislikable atmosphere surrounded by dirty tables and not even music being played makes this one of the worst metrocentre food options and one I will never return to

Just tried the salmon bao buns and wasn't sure what to expect. 10/10 perfect food

I can’t say anything bad about this place however the worker I think she was called Emma or Emily, I got quite rude customer service from her I wasn’t greeted when I came in and when I asked for some recommendations she just started at me and said nothing which I found quite odd, secondly I asked for fire noodles with chicken and I got a complete different order with salmon and I don’t eat salmon so this was a big disappointment from me. her service was very slow and is if we didn’t exist to her other than that it is a great restaurant I just feel as this Emma need a bit more training in customer service and the menu as we didn’t receive what we order and the customer service skill was lacking greatly.

This is mine & my husband go to on our Monday's off work since rhe day it opened! The food is outstanding quality at such reasonable prices! Food is always fresh and aerved in less than 10 minutee. Friendly staff and lovely atmosphere, highly recommend 👌🏽

My favourite restaurant. Service is quick and friendly. Food is really tasty and at the same time really healthy. Everyone should try !

Firstly noticed a huge poster with a 10 minute rule where if your food doesn’t arrive within 10 minutes your next ones free, order came after 20 minutes and we were tempted and told them it was definitely over 10 minutes, we were then told that was only mon-fri though it says nowhere on the poster that this is the case and it’s extremely misleading to get people to eat there. Secondly, food arrived, also got a side of salmon bao buns that were soo cold and salmon was mushy tasted grim and was covered in coriander. The mains were okay but for the price of wagamamas and the service of maccies you’d expect more considering the price. Fridges we’re also off and drinks were warm rip Only given star cause waiter was nice and isn’t his fault chefs are slow. Also has vegetarian options

Don't know why I took so long to try this place. Food exceptional! Full of flavour and so fresh. Service was prompt and with a smile. Would definitely be back.

Food was amazing and bursting with flavour, will definitely be back

First time trying Korean food & it was delicious, not a fan of using QR codes to order though.

The brown guy that works here has 10/10 customer service skill needs a pay rise was serving customers waiting tables and filling the water station up. he is very polite food here was nice I would give the wings a misss next as it was lacking flavour. The food is like street food. I do think they could have more sauces in bao bun.

Got our dinner at metro center . We both ordered upon noodles with beef. After I ate mine I finished the wife's off. She had a load of sauce in hers, mine was dry as a nuns chuff. Then desert took about 30 mins to come...still waiting.

Amazing food, a reasonable price, and served in 10 minutes or less! We always have a great experience visiting Grounded Kitchen, the staff are attentive and happy to help you navigate the menu, explaining anything that might be holding you back. For ease, you can order and pay using your phone straight from your table. There is a good selection of foods that taste fantastic and leave you feeling full but not bloated. Everything is customisable too so if you do hate something (coriander) you don’t have to worry! Don’t be scared by trying something new as you’ll absolutely find something you love!

Very friendly, clean and great vibe

Sooo good. The tastiest thing I've had for years. I've been back every weekend for the past 3 weeks. Really fresh, really healthy, staff are great, something a bit different. Try it!

Lovely friendly service and delicious food. We had bibimbap with shichimi and tofu. It's my new favourite food.

Food is absolutely delicious. Very quick from ordering to table. Coffees are amazing! Lovely staff too.

Food was so tasty and served really quickly. Lots of choice of food and drinks

Terrible don't come here the menu is limited and you order on the phone the food is terrible you can get the noodles at home the bao buns weren't nice either just buy it from any general Asian store

The food was absolutely delicious! Had the Shichimi chickpea and tofu bao and they were amazing! Would definitely come back!! Good service too :)

First time. Amazing food! Did not disappoint and will be back soon

Loved the service and food. Price is good. Decent place and clean. Plenty of space to sit. Surprised more people are not making use of this place.