Grosvenor - The Gloucester in Kensington and Chelsea

Great experience , very nice people especially Dumitru Andreea 5 stars for sure

The staff was really friendly,very sociable, polite and respectful, especially a girl named Dumitru Andreea,She was the sweetest of them all. The casino overall is very nice,has many games you can play and has a good atmosphere as it should. I really recommend this because it's not like any other casino,it stands out in the crowd, you'll see for yourselves if you go

Great service from Alex and the team at the restaurant.

Good customer service from Kamel and Alex...we will definitely come back to eat here.

Excellent service at the restaurant

Alex and Hakim thanks for the great service

The bar is Brilliant. Alex is amazing. A must visit when you are in Kensington!

Alex behind the bar was brilliant! What a guy! Definitely deserves a pay rise. Thanks!

Very nice atmosphere at the bar and at the restaurant! Top guy Alexandru! Very professional bartender!

Amazing bar stuff. Very pleased with my experience.

Bar guy was quick polite and attentative

Very rude staff no hospitality in the place.

Alex was great. He made my night special and I really liked his twist on pina colada

Great atmosphere at the bar.alex acknowledged us and took care of us the whole night!

Alex and Michelle were very friendly, 7 star service!!

Alex, I cannot say enough about Alex, the best. The best. I can just to drink and talk to him. The best

Great bar, nice vibe, good bartender

Great bar tender excellent man thank you for everything!!

Just went for the bar, and Alex was the best!

Loved my experience, particularly angle welcoming me with a warm smile as I entered.

Great experience! Bartender was the best I have had in London!

Brilliant bar service from Alex.

Great service at the bar by Alex! Super friendly!

My experience at the bar was excpetional. Alex was extremely kind.

Fantastic service, great bartender! Alex is a personality, that makes it worth coming back.

Alex was very funny and the bar is lit

Friendly service, great bar staff. Clean and comfortable

We had a great evening, wonderful food fantastic ambience. Would recommend a visit.

All restaurants staff Alex, Hakim provide excellent service. Are great to talk to and are always willing to help at all times.

Great fun! Fun games, great bartender. Thanks for fun evening.

Alex and Hakim are the best bartenders in london. I will be back!

Sherice is amazing! Great, prompt service. Food was delicious! Highly recommend!

Alex at the bar was very welcoming and provided great service.

Amazing place …had a great time in the restaurant

Alex at the bar gave incredible service… he was very knowledgable and helpful. Will come back to this casino even if it’s just for the bar :)

Wonderful service from Alex at the bar great guy!!

Alex is a bloody legend give him a pay rise he deserves it all!

Alexandru was the best bartender! Had a great night :)

Alex and kamel, unbelievable gents! Very attentive and great fun to chat with. Worth coming back just to see the guys!

Alex and Kamel were fantastic servers, thank you!

Alex and kamel are brilliant great service thank you

Frix Helpful and nice and he very good

Amazing service, great bar and selection. Alex is fantastic!!

Alex was very polite and friendly . Great customer service would highly recommend coming here for a drink

Alex was the best Barman. Amazin and drinks!!!

Alex was amazing. Made my experience worth it! Will definitely come here again.

Great service at the bar..thanks Alex and Kamel

This was our first time at this casino, and it was amazing! We’re not big gamblers, but everyone was super friendly and willing to explain things to us. Alex and Sherice at the restaurant were so attentive and friendly, and the food was delicious. 100% recommended!

Friendly staff, Alex is so helpful. We had a great food and service. Really recommend.

We received a great service from Alex

Alex how have you stayed employed at grosvnor? Did you ask your friends to write positive google reviews for you to keep in a job because you couldn’t get a job in a fast food chain. As the managers only defence for you was google reviews… Maybe he got up on the wrong side of bed? But I offered to shake his hand to forgot whatever hate/problem he had for me and he wouldn’t shake my hand?! Minus Alex… nice friendly polite staff

We stayed at the hotel on our vacation and one of the nights we went down to the restaurant and Alex treated us great and we had a great dinner and great service thanks to him.

Angel is amazing, me and my friends came here spontaneous and we was welcomed by her and she’s such STAR, looked after us at its finest. We go back to America tomorrow and Angel has made me want to make my stay longer !! Great vibe lovely people

Very good service and friendly team

Alex Hakim was a very friendly host

Staff are very welcoming and friendly

We visited the Grosvner casino visiting from the US and had a great experience. From the staff at the front checking us in to our lovely waitress Iwona, who greeted us while playing slots and we had a great chat with. If you’re in the area and want a casual, fun casino experience, consider walking in.

Alex was super friendly and welcoming for our first time in Gloucester Road Casino.

Amazing place. Best waiter ever, Alex, from Sibiu.

Fantastic service in the bar area from alex! Will definitely be back

I had a great chat with Alex, what a guy. Lovely decor too.

Aaron was very helpful and catering. Showed my friend around the place.

Aaron has helped my way around today and been very useful

I always get acknowledged byAlex,Sherice,Frix…great service at the restaurant

Amazing place and amazing service from Alex

Love the venue - Alex looked after us the whole night and was incredible, great service

Absolutely lovely customer service

Aaron and lucian were very helpful when my machine broke

Aaron was really helpful and made the experience very positive

Aaron was very helpful, he helped me understand the games and have a good experience

الاكل ممتاز الخدمة جيدة فريق العمل رائعين مكاني المفضل cheesecake شكرا على تعاملم الراقي والمحترف

Had a really good experience with excellent customer service

Fabulous staff especially darren

Vey nice staff. First time visiting a casino in uk.

Excellent service from bar staff.

Outstanding service Alex the best

Great time in casino, great service by Alex at the bar

Alex is proficient in serving customers and is very helpful

Amazing experience with Alex thr bar tender. He was so polite and drinks were great

Amazing service at the casino bar, clean toilets and sitting area, friendly and professional bar staff, great drinks!

Great restaurant and atmosphere Very friendly and top staff

Alex, Frix and Tsanko best staff ever

Alex showed us amazing customer service and patience. He made us feel very welcome and his hospitality was 5 stars. We had a fabulous time! Alex dont forget to watch Frozen :) Thank you xxx

Alex & Nassim & Hakim, have been very attentive. And so friendly. Will definitely be back

Alex demonstrated fantastic service, a terrific show of barmanship.

Alex was great and he gave 5 star service!

Alex, Nassin and Hakin have all looked after us this evening and we have had a wonderful time. The food in the restaurant was amazing, good choices and such attentive service. The refurb is so beautiful, lovely atmosphere and very chic and cosy. We can't wait to come back for our next visit. Highly recommend for a great night out and made to feel so looked after.

My name is Rodrigo, I'm 32 years old, I've always wanted to work in a casino, today I live in London and who knows, maybe one day I'll get an opportunity. I have experience with the public and I've worked as a waiter. I have intelligence, but I lack English. Today I live in London and I want to make this dream of working in a casino come true my language is Portuguese up Brazilian

Big up the Gloucester Road casino, great place amazing vibes, manager angel 11/10, greatest host on the planet, won 3000£ because of her

Had excellent service tonight. Rebecca especially was a delight in service! She deserves her flowers.

Jolly good experience! Ambience relaxing & well set up & decorated. The staff from the managers going down are caring & helpful. Will surely tell friends, families & work colleagues. Angel my favourite

I am very lucky, I call this place my lucky casino, after Angel wishes me I always win ! Great ambience, lovely staff.

Me and my wife come here often great place , nice people. Angel is a diamond. She is very attentive always there ready to help

Staff amazing- Reception warm, floor helpful, restaurant amazing with Hakim looking after the customers, thank you Area of improvement - toilets

Very friendly and polite staff will visit again

So helpful and friendly people.Aaron, Hunter, Lucian Vadim Elsa Well done guys..and frix

Huner was an excellent host and kept us engaged with the games

Loved the service . Huner was amazing as a host . What fun tournament

Tsanko was brilliant very passionate about the job and also kamel was amazing would recommend

The place is nice, Alex and Angel provided a great conversation