Grill House Cambridge in Cambridge

ordered mixed donner and only got lamb dinner meat

It was our first time ordering from here. Food was very nice - chips were particularly lovely. Also ordered a couple of milkshakes - they were amazing! The only downside for us is the cost of delivery, so we won't be ordering from them as much as we might with a £7 delivery charge! However, this aside, it was good food.

Me my wife and my children all really enjoyed the food it was delicious and we all got full from it plus more left a little on the expensive side but really worth it loved it thank you very much definitely will order again 👍👍😉

The past few times I’ve ordered from Grill House, I’ve had items missing or things I didn’t order with my order!!! I did get a refund, but not the last time they messed it up, so they had my money and i didn’t have my correct order. Being a single disabled mother, I had to go without food so my disabled children could eat. This is NOT helping my condition! I’ll never order food from Grill House again. Absolutely disgusting service, stealing people’s money

Yummy food. On time. Really really good!!!

Food was a huge disappointment. Meat in the kebab was cold, dry and not pleasant. Will not order again in a hurry! Waste of money

Delivery time was changed from 17:30 to 18:00 with my knowledge . If I hadn’t questioned why it was late I would never had known. No explanation was given

The order was not delivered to my Luis Miguel Bravo, I was at the hotel and no one brought me the food

freshly made, sauce in pizza tasted homemade, chips lovely and donor meat perfect. Big thank you. it was our family Friday night dinner treat for our 21st wedding anniversary.

It said my food was delivered. So I left it 15 minutes before I called the restaurant, guy on the phone was rude and didn't care that I was trying to say it says it's been delivered and I haven't got it, it's like he didn't even try to help as he kept saying "it is on its way brother we are very busy" for future tell your drivers not to say it's been delivered when it hasn't. My food still hasn't arrived and I ordered over an hour and 45mins ago

excellent food, and appreciate them delivering to our caravan pitch at Highfield farm.

it's like ordering from a new place all over again. Great quality, good price and great range of selection, high speed delivery. Five stars is WELL justified here. Well done! x

Food arrived late without any apologies or anything, burger buns was burnt

Pay £17 for a kebab and they don’t give you any salad that I ordered. I wanted all the salad and got nothing. Really bad 👎

they didn't give me what I order

Maybe in store is different...but never order for delivery. Driver is rude, threatening and makes you feel unsafe. Should not be allowed to represent the company.

Forgot drink and didn’t put cheese in cheeseburger 😕

Best kebabs we’ve had in a long time still in pita bread not round bread nice and hot chilli sauce absolutely lovely

pizza was very cold phone up to ask for a new pizza but the Restaurant would not comply. very rude on the phone as well I will not be ordering from the Restauran. Again.tgey should not be allowed to speak to customers the way they did plus there food should be cooked it not hurd to make a pizza and cook with fresh food on the pizza one of the Most worst ,pizza restaurants in cambridge . not happy

an hour an half for the order and the driver refused to come upstairs not professionnel

lovely and fresh as always. delivered hot and the best chilli sauce.

the pizza I ordered didn't meet what I ordered as I ordered a deep pan with olives and it was a thin with no olives on the pizza . the other pizza I ordered also was a thin pan and not a deep pan . when I next order from here I expect any two pizza any size any topping for free. if you don't want your Customers to order any pan you so state it when customer's ask . why have a choice if your company can't Follow though in a customer ordered . 🤔

Great for a quick burger on ur way home from a night out but make sure they have your order right there’s lotta miss communication that goes on and been disappointed a few times when I’ve come to eat and not got half what I ordered or paid for lol

Don't say you are open late if you are not actually open late I stayed up for no reason and go to bed hungry having wasted money

My order if five wings wasn't five wings it was 3 with a chicken leg that wad pink. Ans my kebab meat was chopped up in tiny peices. So I want a refund

Tasty, dependable food. I know if I'm hungry late at night and need a reliable place to get some nice pizza / kebab / etc. delivered I can count on Grill House. Thumbs up from me!

No doubt that the food is nice. But the staff is not really polite. They are really really rude. I asked them to get me some extra garlic herb dip on the wings and I am ready to pay extra, but they didn’t gave anything. Poor behaviour of staff is there aswell.

ordered kebab, wrap and cheesecake. they delivered a pizza, a piece of chicken and some spicy potato's ... how?

A tad greasy but it didn't stop me eating it 😂

For £ 15 for a large kebab more meat and a lot of salad wouldn't go amiss it's not fair on us the customer to pay for a large kebab not a big one and get a handful of salad in a little 2 inch plastic box

ordered over an hour ago. they said they called me to say my food has been delivered but i never received an call despite being by my phone, food was sat in reception that it had gone cold, chips were soggy, burger was soggy. called the restaurant just to be spoken to by a rude man, who was not of much help.

The chicken doner kebab I had was so dry and old

NEVER EVER order or eat from this place, they will give you food you never ordered and the quality of food is really bad that they do give you.

NEVER EVER order or eat from here, they don't give you the food you order and the food they do give you is really really bad.

Order wasn’t made up correctly - ordered chicken wrap with salad and just got the chicken. Lettuce and cabbage came as lettuce and onion. Food tasted good, just wasn’t what we ordered!

Used to be a great place that I recommended to everyone! Now there just too greedy. Food quality has gone and now probably one of the most expensive about with rude staff such a shame!!!

Great food. Shame the SF chicken has let it down with us in the past because everything else has been great. Large portions, food always hot

They forgot my chips and when we called they said they would give them to us but we’d have to pay delivery but they didn’t bother turning up 😡😡 food was soggy when we received it

not even arrived yet, its been 15 minutes over the expected delivery time. they have 5 more minutes. I'm sure it's cold by now

Very juicy and tasty！I eat here two days lol. They are very nice and friendly.I got two free Chicken! The best fried Chicken in Cambridge！Good price

Delivery driver was so rude, I was mortified. He was shouting at me in front of my young children that I didn’t provide my number. I apologised and said that I didn’t realise and it was a mistake. He was so angry and continued to shout, I had to close my door to protect my children and myself. The worst thing that has ever happened to me. Just scary! That a grown man can stand in front a woman and her children and be so aggressive is quite frightening. Never ordering from there again

Lovely food although, a little late but was rush hour, food was almost cold.

It was supposed to be Freebie Friday but I didn't get anything

The driver took an extra 50 minutes the food is stone cold. he was arguing and shouting on the phone telling me my postcode was wrong

Good food. Always order from these guys now. Only complaint is unfortunately they took fried onions off the burger option

Never got my order. Had used them in the past but this time never got order.

Very welcoming, warm and friendly. THANKS!

Staff were very friendly. Brilliant customer service and quality food. Best in the area will definitely return, thank you.

I don’t recommend order from this shop we bought potatoes and chicken wraps it was very bad and smells was horrible because it we had a stomach problem

Great experience at Grill House. Beyond my expectations… Honestly I was a bit hesitant to try out food here in the first place because of the review. Therefore I didn’t expect much. They proved me wrong… they actually served pretty nice kabab, wings and wedged potatoes. All were tasty. Salads and hummus were fresh. They were delicious 😋. I tried spicy their Turkish drink and yoghurt as well. Overall great experience here.

chicken wings where tiny and so over cooked, 3 piece chicken was dry and had no flavour both where cold

Driver was very abrupt because he couldn’t find the house

Delicious chicken wings! Wish I'd ordered more.

Food was good, however delivery was late and the app showed it had been delivered nearly 15 minutes before it was. Delivery time was pushed back from 18:00 to 18:10 to 18:30, then after a check on just eat it was 18:50.

The burger from here was absolutely fantastic. The bun was toasted too. Throughly enjoyed the food. I had a wrap which was also very good. These are now my go to guys. They’ve really improved. Great job chaps. Happy customer here.

There was no salad with my meal

So I ordered the sausage special pizza from grill house and the only problem I found with it was it could of been cooked a little bit longer underneath but the taste of the pizza was absolutely lovely…

Very disappointed it was cold food that was late also bad value for money deserves a full refund !

Great food, fast service and friendly staff , will use again

It very good and it all fresh made

cold, lacking seasoning,lacking toppings, overall not good. working in hospitality for 18 years in this area we would have to give a full refund AND vouchers or free follow up meal also for next visit on us .anything less than that doesn't meet standards and disciplinary involved. stick to standards. the customer is right and pays your wages

Food was cold and not particularly nice. Delivery driver looked through our living room window after he knocked

Came really late. Took ages to come. The actual food wasn’t great either. One was missing sauce that was asked for too.

not my usual "order from" and if I am completely honest, I probably would not use again. Chips were chewy and the chicken tasted like it was left over from lunch and reheated.

Shocking very poor, waiting for hours and then getting my order mixed up. And not able to ring through to chase it up or no texted for delays

good food at a good price, delivered quickly, loved it

Really tasty and still hot. Great food 😋

Food never showed up had my kids waiting starving

thank you, lovely meal and exactly what we had ordered. pizza was brilliant.

Finally a very delicious kebab. I can say without hesitation, that is the best kebab in Cambridge. Well done guys. I will definitely order again and recommend you to everyone around me.

Used to love them, but now they just randomly close whevener they want.

The rider didn’t come to the door step to deliver the order he was sitting in car and was too arrogant to come out

Lovely food as always much love to the guys here

Food was brilliant. Delivery was quick. I will definitely order from here again. Thanks ☺️

Great food, great prices, great people, always happy to order from Grill House

Everything was on time however the order was wrong and there were solid pieces in the kebab wrap.

Salad wasn't placed with order OR on the side, sauce wasn't included with food.

Ordered cheese burgers, forgot the cheese.

40 minutes late and stone cold - I only live around the corner from Grill House - my food wasn't edible by the time it arrived, £22 for stone cold chips and cold pizza - never again will I order from grill house, it used to be my favourite kebab shop but tonight's effort was awful just inedible stone cold awful.

The food was absolutely spot on this time round. Thanks guys ☺️

Best kebabs we've had in a long time, and cheesey chips had loads of cheese. Would recommend

Taste of the food wasn’t good it’s gone down hill from it being good. Wasn’t the best

Lamb and chicken donor was horrible. Worst kebab we've had in ages. Driver couldn't manage to find the front door just shouted that he was outside 🤷‍♀️

So I went to this eatery, and let me tell you, their milkshake was a flop. It tasted like a combination of rancid milk and flavourless despair. This is not a place for milkshake lovers!

I visited this restaurant, and let me tell you, their milkshake was a total letdown. It tasted like a mix of expired milk and flavorless sadness. Definitely not a place for milkshake enthusiasts!

Very rude staff. Been ordering there for a while now and more than once they’ve got my orders wrong or the staff just shout and are extremely rude I wouldn’t recommend it to anyone.

ordering shouldn't take an hour and a half for me to receive food, cancelled first order for no apparent reason so re ordered it and now had to wait nearly 2 hours, I haven't got time in the day to be waiting this long please try to improve these wait times.

very bad customer handling and the guy was very rude

Never pick up the phone. Love the food. But lost my service due to lack of communication

food was cold, Donner meat tasted strange. one piece of chicken wasn't cooked properly. don't know if I would order again. sad really.

Great food good value for money delivered on time

No sauces delivered although paid for

Order was missing chips and they put hot sauce on kids burger not the double burger it was supposed to be on .. not helpful when called restaurant was rude and defined making the mistakes .. won’t use again

All our food was cold. Which is a shame

There was some metal in the wrap and the chips were cold. The burger also wasn’t as filled as it usually is. I often order from here but my feelings could changed..

Food should’ve been nice but was so late it was cold.

It didn't even arrive!!! And when I asked the restaurant they were so rude to me over the phone!

Service and food from here is always top notch. Would always recommend them.

Rude staff members, disgusting how you speak to your customers

Delivered late and food was lukewarm and no apologies for it being late from driver