Greggs in Chesterfield

Always a big queue always short of stuff. Staff are slow and rude. Getting access to the toilets is like getting into the Bank of England and half the time the seating area is closed

20 minutes stood in queue only to be told coffee machine not working....NO SIGNAGE....pee poor customer service... Guy told sign on door....NO SIGN...

After purchasing my breakfast and sitting down in the store, I was informed that I couldn't stay inside due to government policy. Confused, I asked why this applied to me as a paying customer (quietly paying a bill online). The response was baffling — I was told it was because there were 10 chairs outside, which didn’t make any sense. Obviously as a white male with a skin head, I must be trouble lol. On the opposite side of the store, there was an elderly gentleman, probably in his 80s, enjoying his coffee with the help of a walking stick. I asked if the same policy applied to him, given his obvious need for a place to sit, and was told that it did. Unbeknownst to the others in the queue I did what anyone should do in that situation I requested a full refund from the supervisor and was asked "why", I then stuck up for the elderly gentleman who had to move and left the store. What is the UK coming too if you cannot buy a coffee, and sit down because of government policy?

Always busy at lunchtime, but seems to be understaffed. The little important jobs don’t get done, milk jugs empty today, plus one with broken switch on top, so couldn’t get milk out, and food on the floor not swept up. Cold food which should have been hot. Bins full. Probably they play catch up after the lunchtime queues have gone down. The staff are always polite and helpful.