Greggs in County Durham

Thank you italian farmhouse managers and staff. What an outstanding service I have had. I hired italian farmhouse for my daughters birthday and from start to finish the service I received was amazing. I was unsure of what I wanted and kept swapping and changing my mind not once was I made to feel this was an issue,I just in the end decided I wanted something basic and simple like sausage rolls, wedges, sandwiches. I got this with the fun element for kids making their own pizza! They loved it and went down a treat! I have a niece who I didnt inform had a nut allergy ( my bad ) they were prepared to clean all surfaces allow us to check ingredients and make something for her but understandably said whilst they would do their best they couldn't guarantee so we declined and they allowed us to order in a pizza, this obviously is someones business but I feel to do this they want more than just money they want to give and make customers feel valued and welcome I was so impressed. Staff constantly checked everything was ok, constantly asked if anything else was needed they were prompt in bringing out food and keeping the area clean and tidy, nothing at all seemed to be a bother to them. I also had a courtesy call making sure all had went ok as I'd changed my mind that many times. Thank you so much italian farmhouse for an amazing memory for my little girl. We will most definitely be becoming regulars!

Great friendly staff and always service with a smile. Coffees are made with care and taste lovely, especially the limited edition summer beans. Café itself clean and tidy and now a much more comfortable temperature.

Food was cold and they didn’t put my cookie in the bag

The food here is amazing and the staff are second to none

Really great food and lovely people nice and clean