M&S Café in County Durham

Thank you italian farmhouse managers and staff. What an outstanding service I have had. I hired italian farmhouse for my daughters birthday and from start to finish the service I received was amazing. I was unsure of what I wanted and kept swapping and changing my mind not once was I made to feel this was an issue,I just in the end decided I wanted something basic and simple like sausage rolls, wedges, sandwiches. I got this with the fun element for kids making their own pizza! They loved it and went down a treat! I have a niece who I didnt inform had a nut allergy ( my bad ) they were prepared to clean all surfaces allow us to check ingredients and make something for her but understandably said whilst they would do their best they couldn't guarantee so we declined and they allowed us to order in a pizza, this obviously is someones business but I feel to do this they want more than just money they want to give and make customers feel valued and welcome I was so impressed. Staff constantly checked everything was ok, constantly asked if anything else was needed they were prompt in bringing out food and keeping the area clean and tidy, nothing at all seemed to be a bother to them. I also had a courtesy call making sure all had went ok as I'd changed my mind that many times. Thank you so much italian farmhouse for an amazing memory for my little girl. We will most definitely be becoming regulars!

Really great food and lovely people nice and clean

Food was cold and they didn’t put my cookie in the bag

The food here is amazing and the staff are second to none

I should have learned by now that if the price of the drinks aren't displayed its because they are too expensive. Sure enough I was charged £3.50 for small cup of coffee and sitting in put the price of the already expensive scone, up to £2.50. There were only two tables in the shop and the only one that was occupied was the one we were at. The woman who I presumed to be the owner, brought out a bowl of chopped lettuce and while placing it in the cooler, proceeded to cough over all the salad items without covering her mouth. Surely when offering seating there should be facilities, but all they could offer was directions to the public ones. Maybe that is were they go to use the toilet. Although the scone was nice the coffee was so weak that I was left wondering if that maybe they reuse the coffee grinds. We had looked up and down the street for somewhere to have our snack and made a bad choice. Best to stick with Costa, at least you know what to expect.