Greggs in Ballymena

I ordered a code and a chicken slice, also a tea and a slice of pizza. I was looking forward to a hot cup of coffee and hot food. Not to be, tea and coffee were hot, pizza was freezing although my son ate it. My chicken slice was cold to touch and also freezing, I took it back and asked it to be heated, was told they can’t do that due to the rules, I asked for a hot one and was told the rules are it was hot when put out and it is served as is after that. I have been a loyal customer of Greg’s for years since it started in Scotland. Never again, they don’t sell hot food it’s pot luck and the answers I got were just it was basically my tough luck, no refund offered or implied. Never again,

Very very poor compared to other branches! No sausage rolls available at 11.15am! Very limited food on display and customer service was appalling! Staff member was rude and rushing us, constantly asking for money despite us wanting to order drinks etc. When I tried to order teas, she just started serving someone else so another staff member took over, wasn’t any improvement. Felt very rushed and not listened to, very very poor! Will drive on next time!

Says it stays open tp 6pm, but never seems to be open when I drop in at 5.30pm. Closed just before tea time when people travelling want coffee and a sandwich, not worth stopping at this applegreen except for fuel.

There at lunchtime and sadly only 2 filled donuts left. Food well presented and looks great. Pity there never seems to be refill of donuts. Staff very friendly and pleasant. Assistant put last 2 donuts in box for carry out. Love this place.

Not often I say this, but disaster. Can excuse a one off, but 3 times in a row the sausage/steak cheese rolls were stone cold. Had been sitting a while as well. Used to like Greggs, but won't be back actually.

Visited this Gregg's twice now and both times food was awful. This time there was very little stock the trays on display were dirty and the staff were slow and did not care. Badly managed and VERY slow! Won't be back. Disappointed especially as other Gregg's I have visited have been great.

Nice Greggs. Breakfast is perhaps not Greggs strongest suit, butter on the bacon bap as an option would be nice, However nice fresh bun, and good bacon and sausage in a nice portion. Staff very friendly said hello and goodbye, pity the common eating eating area was not the tidiest or swept. The Applegreen they are in needs a wash. particularly the toilet doors covered in oily hand prints

The pasties here are to die for, they are so enjoyable. The food is made fresh and cooked fresh and is always piping hot. Brilliant little Greggs

This Greggs is well welcomed, it has beautiful sausage rolls, pasties and other great items that are very nice to eat, I find the staff are friendly and attentive. Well Done.

The service here is fine although on my visit they had no card machine. The staff are okay not the friendliest while the food is good enough. Still room for improvements.