The Hungry House in Ballymena

Ordered from here over an hour ago wasn’t nothing silly just a simple order ud think be here in half hr na not even sitting here at 9:12 they shut 12mjns ago and looks like im going hungry horrible service

I thought i would try hungry house out as it was close to my niece's home, I rang in my order girl took address down said it would be 45mins to 1 hour I said that was fine well 1 hrs 15 mins I rang them oh we have been out with your order to an address well that wasn't the address and postcode I gave you the girl said that the one we have on our system ok so if that's the one you have on your system but not the address I gave how did it go to that address, anyway they sent the delivery driver out with it again to the address I gave the girl and yes it was freezing cold the fish was as hard as the road the delivery driver came down and for the chips well the black bin got them also £15.15 wasted, really disappointed as it was for a young boy who needed cheering up thanks Hungry House he's very disappointed

I ordered my food for my and my kids at 4.10 it's not 6.05 and use aren't answering your phone emails nothing I have paid for it online through hungry house app this is beyond a joke

So I ordered food and 5.15 today I understand that sometimes an order can be cancelled but why wait nearly 2 hours to cancel it and not even a call to say y it was cancelled not happy with this service

Just disappointed I will not order again!

Over 2 hours waiting for food. Do not order if you want to eat the same day.

Ordered food at four to be delivered when I got home from work as o usually collect and it never seems to be ready. Rang at half five when delivery was meant to be there at five. Answered the phone and told them it was late, woman was extremely cheeky and needed the call. Rang back and they said “when ordering on just eat we get different times coming through it isn’t always accurate and it would be leaving the shop in 15/20 minutes. Listened to me say I wasn’t too happy as iv already waited over 90 minutes and said “right” and ended the call. The order was marked as delivered ten minutes after ordering it therefore preventing us from cancelling the order as I’d rather starve than five them the money for the worst experience iv ever had. The WORST customer service and the shocking times waiting on collection and delivery. UPDATE was then told at half five when I rang it would be 15 minutes. It is now being “delivered” at half six. Manager needs to take a serious look at their so called company and staff

Waited 3 hours for our food and it’s still not here after calling the shop twice. Absolute joke

Terrible service. Ordered on Ballymena eats and it took over 2 hours to be delivered. Food wasn’t very nice and shocking customer service. Will never order from here again.

4 goujons for £6!! Only half portions of chips and sauce. Absolute joke of a place, rip off. Will never be back!

really disappointed about the portion sizes. 4 goujons for £6 is an absolute joke! chips and cheese was only half a portion. I will not be using this place again.

All the food on their website last Saturday food never arrived and I got charged for the food I have served been trying to get a hold of them all week and they are not answering the phone every time I go to the Takeaway is closed. I just want to refund, but don’t know where to go now.

I ordered food at 7pm for delivery. It is now 9pm, I have rang 11 times beforehand. The food has not arrived, the money is gone from my account. I would tell you what the food is like but it NEVER CAME.

Ordered chicken burger for me and Goujons for my partners child, waited an hour for delivery as I know times can be different but when I rang I was told 20-25 mins, 40 mins later I've rang again and was told it's leaving within 5 mins or so, I then said that I would hope it's not cold when it gets here the woman on the phone laughed as if she didn't care and hung up. It's took that long that I had to make something else for the child and she is now in bed. What an absolute joke

Waited over two hours on an order that still hasn’t arrived, when i rang after an hour and a half i was told that it would be 20 minutes. When still not here 40 minutes later I rang again this time the woman was cheeky to me on the phone and told me it would be leaving within 5 minutes. 2 hours to make goujons and a burger? When i told her on the phone it better not be cold when it arrives over 2 hours she laughed like she didn’t care. Not a pleasant experience. Second time ordering from here and it will be last!

forgot my bottle of coke and never brought it when said they would

I don't know why use say a delivery time that use can't stick to,

Absolutely ridiculous service, waited 2 hours for our dinner. Called multiple times to get updates and was told our food would be sent out in a couple minutes. Then 20 minutes later, it was only just sent out. When put on to the manager to ask for a refund, we were told that it would be a 2 HOUR WAIT ANYWHERE we ordered (we are in ballymena, a 10 minute drive) and were told that if we requested a refund that we would be appealed against. The food is great but dont expect a service who actually cares about getting your food to you. The delivery estimate changed 4 times and each time was exceeded. I requested store updates on the uber app numerous times and still received nothing. Order 2 hours in advance from when you're actually wanting to eat. Hungry house is a bit ironic haha.

They really can do no wrong with their food. Incredible food, cheaper than anywhere for huge portions and cheap for family meals. Staff are possibly all family so it could be a family owned business to support and they're very nice to be delivered by. I keep going back.

never agen curry chips is like water no flavour and the burger was burnt black would think was cooked twice never ordering from here agen and the rap full of grease

The order was really late and the burger seemed like it was sitting for a while before it left the shop

Had to wait around 40 minutes for my order to be ready, the food was cold and pretty bland. Would not recommend.

Absolutely horrible! Waited close to 2 hours for food to arrive and it was cold. Phoned when order was late and they said it’s out for delivery and will arrive in a minute yet it took a further 15 minutes to come. Drinks weren’t delivered and we had to ask delivery driver to go back and get them. Definitely will not be ordering from here again. Shocking and not even an apology for the late service.

asked for onions on both we got a slice each! kebab had 6 slices of donor and chips were hard !

My mum ordered food last week from the hungry house for me, her and my partner, she got 3 chicken fillet burgers and when it came i opened mine took a bite out of it and the chicken was pink it was not cooked, my partner rang them up they said the delivery driver will come back for it within 20-30 minutes and also get a refund so we waited on them to collect it, but noone came for it to take it back to the shop the chicken fillet was still in the house the next day and still no refund. We have got out of here a few times and it was always good but after that it has put me off.

Absolutely disgusting place wee blonde haired girl cooking the food her hair dripping every where then she takes out a hairbrush and continues to brush her hair ar the counter

Sadly we have orders here lots but the delivery time was not met. We called the shop and they reported it would be 15 mins but the order had not arrived we had to call again. The order arrived much later

We're missing chips.. Disappointing r

The food took 1.hr 50 mins to get to the house on a Wednesday night. Food could have been a lot warmer as well. No sorry or anything

How to eat delicious thank you so very much. 💖 💖

Ordered online was told 8.15 for delivery, 8.25 came no delivery rang them they said it would be sent out within 5 mins waited another hour before food arrived. The food was poor we had food missing, ordered a burger with onion tomato and mayo on it never recieved any of that on it. I would absolutely avoid this place its a shocking service.

Arrived over an hour late food was cold so had to reheat it. Normally food is lovely and on time, however was disappointed tonight with service.

The delivery girl is a joy 5 stars x

40 mins late, seems to be a pattern for the orders being late and each time we ring up to see why they say ‘we’re snowed under’ maybe time for more staff or else less orders.

Made a order over the phone for collection, was told 20minutes, arrived in 25minutes later - no food ready. 2 walk ins - both ordered & received their food within 10mins. Finally received my food 30mins after arriving which was 55mins after ordering my food. Disgraceful wait times

I have been here a few times as the food is delicious. staff are also friendly. 1 of the best chip shops in my town

can't believe I payed £9 odd for a kebab. there was more chips then steak. wouldn't order again . very Disappointing

Almost 2hrs to wait for food tonight. Every other time has been 1.5hrs or more. Food is never bad but the waiting time is shocking. Maybe a good idea to hire extra staff to cope with the demand.

The delivery drive kept goin by our house the food wasn't very warm n the chips was over cooked

Wrong order received, I ordered the family meal deal 2 and I received the munchie box which is a massive difference in price and not what I was looking for. Plus the order was nearly an hour late. Not happy, absolutely terrible customer service. Will ring the shop tomorrow and complain in person

Ordered curry none came an very late as well

Food was cold and reheated chips just arent nice, disappointing after waiting so long on it

Ordered food to be delivered and it didn't came in the time it was said. Food is OK but it is not worth the 2 hour wait. I would not recommend and I'll never order here again

Chips wer brunt and hard really disappointed in them my son has autism and cudnt eat them

Order was due to come between 6.55 - 7.10. Order don’t come until 8.25, 1hr 15mins late. Did not get to eat as had to work night shift at 8 and had to get my parents to pick up at door.

Beautiful food, would highly recommend ,

Chips where only half cooked gouging where like a brick Forgot My drink

amazing food , nice shop great staff :)

I saw wonderful burgers on Facebook, so I went and ordered. I waited about 30 minutes for the order 😭 (I almost died of hunger) but the best part was when I went home and opened the package.. 1pic facebook 2 pic what I got.

Very disappointed ! I could taste that chips were heated over and over again . Dry and hard

Chips were hard & not nice Chicken arrived cold.

Pastie wasn't a pastie, it was a battered hamburger. Goujons looked like they were out of the supermarket.

want full refund as order never came

The food was late but the person who delivered it was very appolagetic about it and I didn't mind at all. The food I recieved was all their and was very high quality. I really enjoyed it.

Food sooo greasy . Won't order again.

The best place to order fast food. Low prices and the best quality of food. There is no better place than The Hungry House 🔥 I recommend 👌

Rang after fifteen mins late. Hasn’t even left shop.

Ordered a family deal the delivery was that late the food was freezing and ended up in the bin. So tbh I would give them no stars disgraceful.

I ordered a fish supper and the fish was nice and crispy and the chips were also good

Had ordered food on app to be told 7.10pm for food. 7.10 came no answer. 7.40 started ringing for my food to no joy. No update or calls. When looking on app it said that they were taking pre orders. Food finally arrived 2 hours late. And still.wont answer phone. I no they can be busy but at least answer the phone. When i messaged on fb was told that they were unusually busy for a tue night. I think this is very poor sevice that they can't even answer the phone

Food was roasting when delivered decent portions also ! Very tasty well done guys

Food late burger bun was soggy. Most of the delivery went to the bin

Got twice now and both late, nearly 2 hours for delivery and not even a small refund

Happy as it was tasty apart from the fact there was 16 chips in the container. If your happy to pay 34 pence and a chip then tear away 👍

Order was wrong food cold didn't eat the chicken as I would have broke a tooth it was so hard!!

Was cold and lacked the mushrooms and very little pepper sauce. Although the website said it was delivered I had to wait another 25 minutes

My chicken burger wasn’t cooked right and was like jelly. The beef burger was burnt

Food was freezing and order had things missing

chicken burgers are unreal love them! never had a problem until the last time the delivery was late but the food was still on point👌 its the only chicken burger i will eat

Food was ok but was missing cocktail sausages on the Christmas fries for my friends and staff and I think manager came on the phone so rude customer service was awful I know what was ordered and wrap was cold also 😡

Excellent food and service! Will definitely be using them again!

I rang for an order to be told 45mins which was fine as I know they can be busy, but 2 hours later my food arrives and is cold, they had my number not even a call to say that they will be running late, don't take orders and promise a time when you can't deliver on this, will never order from here again.

Food was great but was missing a garlic dip.

I’ve order outta here twice sn food has been gorgeous hot and everything had been correct an eatable would deffo recommend an will b ordering again

Such a disappointment. Food was 45 minutes late and absolutely freezing waste of money and time

Excellent food as always!!…Ordered from here a few times already, always great, will order from again!5*****

Good delivery was around 10 minute early. It was delivered without the drink that comes with the kids meal. I could’ve overlooked this but the worst was yet to come. My brother it a very picky eater and complained that his chips tasted weird. I didn’t think much of it until I tried my gravy chip. It was inedible. It was as though someone has opened a bottle of vinegar and poured the entire bottle on them. There is no option to add salt or vinegar but it should not just be poured onto someone’s food. Both meals ended up in the bin.

Food was good but order the boneless box with gravy. The gravy was missing from my order. Rang them up about it. Say it will be 30 minutes to redeliver it but been waiting over a hour still haven't came.

Food was great!!…Delivered on time and really hot and fresh!!..Will order from again!!..5*****

Food is really nice but on 3 occasions I have placed an order which has been accepted only to have it cancelled 5 minutes later

This restaurant is truely inspiring the queue is as fast as my granny’s electric wheel chair when your chips arrive u will be clean flabbergasted they are mental really warm aswell the only bad thing that has ever happened is when eugene wiped his greasy pimple arse with a burger bun sincerely yours James

Would highly recommend well I posted it on my social and a lot people asked where this was and 3 of them are going tomorrow lol

Food lovely and service very good

I ordered chips curry and cheese and only got a chip. I was disappointed to be honest

food was cold by the time it arrived

Food was super nice, I really recommend their chips!

Fav new place to order from in Ballymena, chips are lovely!

Avoid this take away if you are looking anything on time. 2 hours since ordering and still haven’t received order

Loved the food. First time trying definitely be getting again

very late .bad food . cold food and burger bap was soo hard .

Food was cold we could not eat it it. WAited 2 and half hours for food £29 for food we could not eat. First time ordering at this restaurant and it be our last!!!!

Waited over 2 hours for delivery when food arrived it was cold we rang twice to see where food was and had to re heat it when it arrived they did send ice cream with order to apologise, but maybe dont take as many orders to u get caught up ,busy night i understand so will try again

Ordered at 1720 arrived at 1940 food must of been sitting a wile.

Good food and delivery service was also good

So I read the previous reviews and unfortunately they we're misleading, had the mixed kebab an my son had a sausage supper, excellent service, food was good and delivery driver was so lovely as well as the staff

The food was disgasting. Not to eat for People. Just many chips, a little bit meat. I lost my money. Not recommended

Really enjoyed it only things I’d say that the chicken was dry and not much sauce but overall definitely get again meat pastie burger delicious

Food arrived over an hour and a half late and was completely cold on arrival. The order was ‘marked’ complete before the food had left the chip shop and almost 50 minutes before the delivery arrived. So, either the chip shop is marking the order complete before the order is ready, to stop performance issues with just eat, or, the delivery driver is playing games. Either way, I won’t be ordering from them again, and I will recommend others do the same. Wish I hadn’t bothered.

Food is really good and was lovely and warm but delivery times not the best. Ordered at 17.55 and was 20.10 for delivery. Would still order again as food quality is great.

Food was lovely, delivered on time. Unfortunately there was 2 things of popcorn chicken ordered and only received 1 and there was cheese missing from burger.