Gourmet Burger Kitchen in Oxford

Fairly disappointing, even on a second visit. The burger was poorly balanced, with overpowering patties that were cooked well-done (almost burned) despite ordering medium. The onion rings were overly hard and crusty outside, with a dry interior. The milkshake, however, was excellent and the highlight of the meal, leading to the overall rating of 2 stars.

I came in on my day off after doing some Christmas shopping and was greeted and seated as soon as I came in by Steven. I only ordered a simple burger with fries, and it is without a doubt one of the tastiest burgers I've ever had! Though it was served rather quickly it was fresh and very juicy. I had the burger with a fresh lemonade garnished with mint which went down nicely. The staff were lovely and super friendly, I wasn't staying for long as I had more to get on with but Caesar (I believe he was my runner/waiter) had a little chat with me while I was paying. 5/5 across the board, will most definitely be coming back here again and more often!

We love coming as the burgers and chips are great!

Food was amazing and filled with flavour. Was also impressed with how fast the food came bearing how busy it was. Service was also amazing and delighted with matthew’s service who took care of us!

If you are couple they will let you in if you are not they will refuse because we haven’t booked the table booking are scams

Was just looking for a quick and decent meal while on an Oxford day trip. Ended up getting one of the best burgers I have ever had. Can’t remember the name of it but it had gravy and two huge Pattie’s. My wife had a really good gluten free burger as well with good gluten free bun. Great place!

Food was delicious, christmas burger was definitely up there with the best I've ever had. Staff are very friendly and accommodating. Prices reasonable.

Great option for breakfast too! The avocado and egg muffin meal is great value for money with the hash browns and the orange juice/coffee. The muffin is very tasty. Hope the breakfast menu is here to stay!

Chris was very friendly and the food was great.

Wow wow wow Stopped passed as we were about to get a bus and felt hungry Best split decision food choice Best burgers I’ve had since I’ve moved over to the uk Thank you for the great service Anthony 🤟🤟🤟

Always love going to GBK - food is cooked perfectly every time, very friendly staff & lovely atmosphere!

Great service by Stephen and the team. Lovely food ! And great wine.. even got my phone charged!

Great food, great atmosphere, and the staff are beyond lovely and helpful. We were served by a lady I think called Sophia and her cheerful attitude was refreshing !!

Gbk. You know what to expect so good but not exceptional food and functional atmosphere. But the service was efficient and friendly. The only gripe here is that the iPad ordering system didn’t cope with the build your own burger option.

Smashed Burger was amazing. Service was really quick and I love the idea of the tablets at the table to order and pay.

The new smashed patties are superb. Highly recommended. Great dips and shakes too.

Very fast and helpful service. Very tasty food! Thank you!

First time at the gourmet burger, and I was really impressed with the food. The burger was perfect, and it was really tasty, chips cooked really nicely. Great friendly staff and nice vide.The only thing that lets it down is the service charge added to the bill, which was nearly £7 on a £50 bill, and another service charge of £1:13 added to another bill for 2 drinks, they then ask if you want to pay a tip, I declined that, but I can give them a tip now, we are not in America, and maybe think about the service charges if you want to gain repeat custom.

Amazing gourmet burgers, sauces are just amazing, all the fried chicken is halal, hats off!

Amazing food, if you ever come to Oxford you should definitely come here it would be a shame to miss it. The burgers are great, the fries and mac and cheese are amazing and the baconnaise is so good it should be sold in stores.

Cold food and RAW CHICKEN Staff seem to ignore you , and the prices are ridiculous!

Date night with girlfriend, Waiter was quality 👌 Food was amazing, Highly recommend! Only downside is this restaurant is a little small. But other than that, 10/10😁

Management and staff are all friendly. Always going above and beyond and making sure food is fresh and to my liking.

Staff were absolutely lovely, very accommodating about allergies and making sure everything was safe. We went in for a takeaway not too long before closing and they were still really friendly and didn’t make us feel like we were in the way at all. Very scrummy burgers, to boot.

Gourmet Burger is not what it used to be. Choice and imaginative ingredients on the menu are hugely reduced but the price is way up. I consider £55 a bit excessive for two burgers with fries and two milk shakes. Plus you now have to do the ordering yourself from a tablet at your table. It was a tasty burger, but still less service and less choice for more money.

Great service and attention from Shewak ok our recent visit. We had a great evening. Thanks Team

First visit in 6 years to GBK Oxford, great food, great service, particularly from Shewak. A very happy customer who will come back again soon!!

Great service friendly staff!!!

Delicious meal and good value for money

The burgers are divine! We had a taxi driver and a gravy train, both were great and actually medium. The loaded fries were also very good. Highly recommend visiting the GBK!

Great burgers as usual. We had the smashed classic. Really tasty and good size for the price. Would recommended to anyone looking for a quick snack that’s better than Burger King!

Fantastic! Had a great time, thank you :)

Delicious burgers and very good service

Great place for a quick pre theatre meal.

First time user of GBK. Kids are always going on about it. Had a good burger, I've been converted to smash burgers some time ago so will never go back to normal burgers! But, it was all just OK. Nothing special. In my mind, this is what MacDonalds should be (GBK burgers are better by far) and almost what the Macdonalds pictures look like. But Gourmet? Not really. Yes, they're good. Worth going to try them. But Gourmet is a bit of a grand description. Clean, tidy and quick service. Didn't lime the app/table tablets for ordering, you need to be a teenager to figure it all out. Was a lot quicker to take our order manually which is what the staff did, quickly and without fuss. They did miss 1 side off, but again sorted quickly. It's worth it for a quick bite, not really a take the family out for dinner type special of place.

We took a couple of burgers to take away, unfortunately they forgot to put the chips in the bag... The burgers were good, I went for the smash burger, I should have ordered it with an extra patty as smash patties are usually kind of small, it left me hungry also cose they forgot the chips...

I hate giving bad reviews but I have to be honest on this one! Sorry GBK! We went in today with the assumption that being GBK it has to be decent going by previous experiences at other locations. Sadly it wasn't the case and I hope it isn't a trend among the rest of the GBK branches. We refused to use the tablet self ordering and went with the good old fashioned way of ordering our food through a human being. The tablet idea might be okay if it is busy but even then it detaches the human element. I get that we are becoming more socially inept as a species but let's not actively encourage it. Food arrived in good time. Burger was fine as were the loaded fries though bit on the small side. Went to pay and noticed the 12.5% service charge added on to the bill. Fortunately the waiter was honest and asked if I would be happy to pay it, he had no issue at all when I asked for it to be removed from the bill. Again, human element is helpful as I've read that ordering on the tablet adds it regardless so we dodged a bullet on that one. Nearly £40 for two burgers, one loaded fries and two drinks is not good value for money sadly for what you get. GBK don't seem to be as good as they used to be and sadly I will take my custom elsewhere from now on. Sorry GBK!

lovely food and lovely service as always! thanks to Chris and Sophia for making the experience great 😊

Soggy cafeteria food (including chips and 'crispy' bacon), screens everywhere, obnoxious pricing

Very good food and top notch service

Really great service and food is super

Food itself was ok, nothing special but still tasty and ok ( food served on the warm not hot side ) Reason for low rating, £40 for some burger and chips X2 , which you order yourself on a iPad style machine at your table and then a service charge on top. Felt more like McDonald's than a gourmet burger experience, wouldn't recommend this to anyone, again not because of the food. But the premium pricing and service charges for self service ( almost ) food

I ordered from this place for years, one day they did not put my burguer in the deliveroo package. I let them know and their reply was "we always put it in" well if you were I would not be writting this. Shame as the burguers were nice.

Never again. We went there today for lunch with friends. The first big NO was when we have realized that there is a MANDATORY service charge of 12.5% in the app for order. I could never imagine that a fast food chain would charge a service charge. But we were hungry and already seated, so decided to go with the burgers. We have ordered 2 smashed classic and 1 smashed blue cheese burger, all of them with 2 patties. We have received very small and EXTREMELY GREASY burgers (in a usual pub, they would be in menu as starters and not a main dish). I dont know what kind of oil they use, but I still have very bad taste in my mouth because of the very oily patties. The passion fruit lemonade has been made from concentrate and one can actually judge very easily that the cheap ingredients has been used (probably the cheapest concentrate mixed with water and ice). The chips were not crispy at all and felt like made from frozen. Overall, we did not like it at all and found it very expensive compared the value.

Great place, would highly recommend

Very average unsatisfying food experience

Great burgers, super quick sevice. Menu changes can be easily made. All of the staff are super friendly, especially the manager :)

Food is good, but overpriced with small portions. They add a service charge.

If you order "Go Naked", expect just to get meat in a box. It doesn't matter what else is supposed to come with the burger...onions, gherkins and salad instead of the bun...you'll literally just get plain meat in a greasy box.

GBK in Oxford is fab! Service is always amazing and the food is so good!!!

Delicious food. Very efficient and friendly service

Vibes are super chill and they have a TV so you can watch the sports with friends over food. Service is amazing - very attentive and welcoming. Good range of vegan options and the Californian is *chefs kiss*. They also do a vegan milkshake so you don’t have to miss out if you can’t eat dairy (bonus, it’s super tasty)!!! 🤩 Would recommend for a relaxed meal in Oxford.

Excellent food and service Greetings from a Chilean family

What a great place. We didn't book and was seated straight away by a very pleasant and welcoming staff member. We were given ample time to look through the menu, and drinks were served pretty much straight away. The burgers were cooked to perfection,very juicy. My only complaint would be that it was a little cramped

Shewak was the best waiter. 10/10 experience

Honoured the taste card and provided a complimentary burger as there was an issue with the order. Happy with the service.

Lovely place. Great decor. Onion rings and fried chicken were average but the burgers and fries were excellent. Would defo be back again in this lovely city.

Max and Anthony was amazing they answered all my questions and saved my life with their quality of food and service! :)

Amazing service from Shewak, so friendly and helpful! 😃

Max was a great waiter, positive vibes! :)

Welcoming, friendly service, banging burgers 👍

Had a really lovely meal and Max was a great server

Food was great, staff were lovely!

Great service by Max and food was amazing.

Popped in with my son for a quick lunch on a day trip to Oxford. Handy central location. We are very used to GBKs and have visited many all over the place - they are the best burgers, particularly the vegetarian options! Plus lovely skinny fries! This branch did not disappoint - it was easy to get a seat and the food came out within the time anticipated. It was the warmest in temperature we have received at a branch, which is a good thing as sometimes the meals can be just a smidge on the cooler side when they arrive at the table. Staff could be a bit friendlier though. They weren't unfriendly, but seemed a bit distant - more enthusiasm would be good! Would certainly consider returning if in the area again.

Chris was great and really welcoming and a great host!

Been my favourite for years now! Super yummy burgers and thick shakes ❤️ Chris is a superstar

Another fabulous post theatre meal at GBK Oxford. Great service too. Being an early Saturday evening it soon got very busy. Why oh why do parents allow their children to run around unchecked? Sit them at your table and insist that they stay there until you've all finished your meal. If you are unwilling to do that stay at home or go somewhere else . . . . . . like a park!

My favorite burger place in Oxford! Meat burgers are absolutely delicious and full of flavor. Chips are yumm too and canbchoose between skinny or chunky!Great location with stellar staff!10/10

These folks never disappoint! Love GBK for family events or just a lovely date. The burgers are fresh and world class. Love em

Good food and servers very polite and accommodating (credit to Max especially).

Excellent food and nice prices. My server Max was excellent.

An exceptionally good burger * The Mighty * and exceptionally good service from Max. Thank you. He recommended the garlic sauce, which was very tasty too.

Max and his colleagues gave us a great welcome and were very efficient and helpful throughout. Food was also great!

milkshakes and chips are other level. loved it! Max provided an excellent service, he’s so nice!

Amazing burgers and many gluten free options. Staff is very friendly.

Really fun place to eat out, Friendly staff and all around great food.

Great, Great, Great!!! I loved it, Thank you so much.

It was nice there food was good just would of preferred more hulumi in the bowl

My order was delivered lightning-fast and the delivery driver was outstandingly handsome...with great taste in music.

Pretty snazzy place, Max was lovely and an excellent server. Burgers were delish and we got to watch the Olympics. Go Team NZ.

Exactly what I was looking for in a good burger, excellent service. The staff were super attentive and my food arrived very quickly. Definitely recommend if you are looking for a quality burger in Oxford ❤️

Great burgers and service from Max and Anthony

Lovely food and very welcoming staff. Catered very well to allergies as well. Would definitely recommend!

Best burgers, meet juice and tasty. And serving kind and respectful, thank you Steve. Big Recomands guys

Steven vas so amazing guy, every time when We come with our colleagues with work , we come here to eat them crazy JUCY burgers

Fantastic food brilliant place, never disappoint!

Good food and everything is very good

It was too good 😊 so delicious 🤤

Very good food Have very nice staf

Wonderful food, kind staff, and an awesome playlist! Max was incredibly attentive and friendly, highly recommend!

Never disappoints. The Californian is the best vegetarian burger in Oxford. Shewak gave us amazing customer service.

Good food, nice place, and always good service. Been here many times.

Good services, tasty beef burgers! Best I’ve had in a long while eating out.

The beef burger I have ever tasted. Cooked the perfection. The taste of the chicken pesto burger was on point! Lovely staff

Excellent gluten free & celiac friendly options!

Super delicious food. I had an Oreo milkshake, a California burger, and sweet potato fries. All blew my mind. Service and atmosphere were good, too. Shame that the two Gourmet Burger Kitchens in my city have shut.

Quite literally the best meal I’ve had this month, at least. I had an Oreo milkshake, a California burger, and sweet potato fries. All blew my mind. Service and atmosphere were good, too. Shame that the two Gourmet Burger Kitchens in my city have shut.

Great service, fast delivery, food tastes good, and all really cheap!

Very good lunch deal! It is really worth it!