Glentress Peel Cafe in Scottish Borders

Food was ok but very overpriced for what was received. Service was also very below par with the lady serving being incredibly unwelcoming. Will give this one a miss next time and try one of the other cafes the Tweed Valley has to offer.

Have used the peel cafe for a post ride coffee and snack for a while now and unfortunately despite the prices rising the whole experience has gotten worse. This was highlighted today with a shocking attitude I received from the manager. I went into the peel to buy a couple of coffees for myself and a friend after a long day riding the nearby trails and also use the toilet facilities. I went to use the toilet facilities first as it obviously makes more sense to use the toilet then buy the coffees (so I don’t have to carry the coffees into the toilet with me). Where the individual who told me she was the manager stopped me and insisted I buy something or I’m not allowed to use the toilet. She even said “no you will be buying something here if you are planning on using my toilets” after I told her I was planning on getting a coffee after I used the toilet facilities. The whole situation was a bit unexpected and embarrassing for myself to be honest and it’s not what you expect when entering a cafe you have used frequently for years. I understand the frustration of people using the toilets and not being customers but the approach stopping people who are headed to the toilet and insisting they buy things before using the facilities is ridiculous! Especially as I was clearly a mountain biker and the fact that the majority of the customers will also be mountain bikers, it’s sort of obvious that lots will use the toilet facilities before getting lunch/coffees ect. The attitude and tone from the manager was overall rude and made me feel incredibly unwelcome and embarrassed as I just needed the toilet before buying a drink! A shame as I’ll now have to go to Peebles for that much needed post ride caffeine hit.

Staff very young but kind and courteous. The issues we had were: 1) This place was desperately short staffed 2) The cafe is huge but has one small till in use (and another not used, presumably due to understaffing), hence massive queues 3) Tables had not been cleared and surfaces were covered in rubbish 4) The male toilets were out of order so only one toilet was in use for the whole place 5) Given that this cafe serve an active community of cyclists, there was virtually nothing healthy on the menu, it was mostly variants of burger and fries 6) The fruit container on the service contour contained only a pile of entirely black, shrivelled bananas- ew! Nobody seemed to have noticed Given that people from all over the world visit Glentress, they would be sorely disappointed by a visit here. There used to be a lovely visitor centre in the other car park which seems to have closed. The Forestry Commission are making lots of changes to make more money out of the wider site, hence it is hard to find all the route markers, especially for walking as various sections are closed. After a coffee, we decided to leave and had a lovely lunch down the road at Loulabelles in Innerleithen- recommended!

I’m not sure that I’d go back again. All in all it was a very bizarre experience. We waited an hour for 2 burgers and a baked potato. If we’d have been advised of the wait I would have been happy to stay at the cafe, whilst my husband and kids could have used the time to ride the trails a little longer. When our meal did eventually arrive it was without cutlery. The wooden disposable cutlery was difficult to use and also seemed a shame that everything was disposable, despite hopefully being recyclable. I asked the waiter when our meals finally arrived, if my kids could possibly have a complimentary drink, as after an hours wait their drinks were obviously now finished. Even if it was just a sign of goodwill? The waiter asked the lady who looked to be in charge and was rewarded with an odd look back at us. Nobody came to explain or apologise and we were just left feeling a bit awkward. Not sure ignoring your customers is the best customer service policy? I just felt it was overpriced and sadly reliant on a captive audience. It’s such a shame as on previous visits it has been great.

Had a great ride on the old and new trails Unfortunately no toilet facilities had to jump a fence into camp site After the ride we went for food Chips weren’t cold, close to frost bite burger was warm salad on it was frozen £17 for a coffee burger and small slice cake I will never go back 7 years going to glentress shocking

Awful. Staff, managers, owners should all be ashamed. The cafe is dirty, service is woeful, staff look hungover and glaikit, tables were uncleaned and bins were over flowing.

Mtb.world cup during a lull in cafe activity.bacon roll with black americano..left most of roll.bacon not cured like eating rubber bands.coffee very bitter.same as 7 years ago.should be top class as run by PEEBLES HYDRO.need to up there game

I entered a Half-Marathon race that spanned the entirety of the Glentress forest. Bloody difficult race but some amazing views at the same time. Anyway, I stopped by the cafe beforehand to get a pre-race Caffeine boost. Internally and externally, the place was fresh and modern while tying in with it’s immediate surroundings. The food and drink on offer was vast. I can highly recommend it specifically for Vegans - i’ve never seen such a varied choice. Very accommodating. I ordered a Flat White and it was decent. The prices were slightly on the expensive side but the quality on offer fully justified this. The cafe, amongst other facilities within Glentress, left me impressed on my first visit to the location. I think it’s a brilliant place that promotes the Scottish Borders in a positive manner.

This used to be a great place for a bite after riding the trails but our last few visits have been poor. Last weekend we went in for lunch. Ordered sausage and chips, vege nachos and a Chicken Bagel. All three meals were terrible. I'm the classic 'human dustbin dad' in our house but even I couldn't stomach these dishes. Not cheap either. It seems the place has really gone downhill. The staff were miserable too, not sure what's happened. Lesson for next time, bring sandwiches.

The café is a strange mix of good food (tasty, hot, sweet potato soup) and lazy offerings (served with cheap stodgy white roll) in a potentially excellent but jaded interior. A hot dog is served is similarly disappointing - cheap to make, expensive to buy. And waken up staff!! You are serving visitors who are motivated, fit, enthusiastic, well travelled and have money to spend. Engage with them, discuss food options, show interest, make us feel welcome rather than an inconvenience late in the afternoon. Thank us for being there and encourage us back. Serve the food with cheer and you might even have received a money tip rather than this one-smile, be kind, be thankful!

Not very welcoming, wouldn't accept cash so be warned. It wasn't busy so didn't wait long for food. The food itself was ok but overpriced. The venue is souless and poorly heated. Didn't go back the following day we eat in the hotel next to the entrance to the park and got well looked after.

Paid £8.50 for a cold baked potato and waited 25 mins for it to arrive at a quiet time in cardboard box and inadequate disposable cutlery. This is an international biking destination and requires hospitality services to reflect this. Forestry and Land need to review not just this cafe service but also the dead utilitarian atmosphere and tacky impression. Recommend you bring your own good.

Average food at quite a high price. Also card payments only which can be quite restrictive to some people who use cash only. Portions very small and I was hungry an hour after.

Unfortunately the cafe has gone downhill and even considering the rise in food prices, the prices here are way way above the quality of the food. The soup cup was not even filled, the “macaroni” cheese special which was charged at restaurant prices was a small portion and was not even made with macaroni (fussy I know but it is in the name!). Burgers were over-cooked / burnt. Plus service was slow due to staffing levels. A real shame because it’s been a nice treat to look forward to in the middle of a brilliant day biking. Homemade sandwiches from now on sadly.

4th Aug. Visited Glentress and went for some lunch after riding the trails. Waited for 30+ mins for our food to arrive and when it did the chicken burger was very lack lustre and tasteless. Compared to other trail centre cafes this must be one of the poorest I have been at. Definitely would not return ever for food, not really getting the claimed connection to Peebles Hydro as the level of service was terrible. Couple that with trying to find a clean table to sit at as several covered in ketchup and other debris.

Today I had three lovely girls by the name of Flora, Erin and Rebecca help me decide on what wonderful coffee to have. Once they had made me this coffee it was just absolutely fabulous. Lovely girls, lovely cafe. Highly recommend after a long walk.

Not busy but staff were acting like headless chickens, drinks took ages, and weren't cheap, won't bother again...

Visited today with my wife when we were half way through a long walk. Really liked the atmosphere, very clean tables, great selection of cakes and friendly staff. Food was reasonable for a forest centre, the selection of cakes was definitely above average for this...

I ate here most days whilst working next door. Even during the most challenging circumstances the service was outstanding and I never had a bad experience. Everyone working there tries really hard to ensure everyone is happy. I highly recommend.

Used to really like this cafe and its handy if you are dog walking in the forest as you can take them in. They have really cut away all that was quality and you are left with very basic food at a high price for...

A very good experience excellent customer service the staff were very friendly the food was very good

Went in today at 2.50 pm ordered 2 lattes and 2 bacon rolls got the lattes then told don't serve food after 1pm. Its a joke won't be going back. Its like staff don't want a job

Whilst staying at Glentress forest lodge campsite with my family we visited the cafe twice once for lunch followed my breakfast the following morning. Having shielded an elderly relative for the past 18 months during the pandemic we haven’t visited many cafes so this was...

Ace location, clean toilets, lots going for it. Staff are slow to serve, but also got the order wrong. The staff were chatting amongst themselves complaining it had been really busy. I ordered a chicken burger, my friend ordered a chicken burger. Order 34 turns...

After going to go ape, we came here and had a baked potato, chips, rocky road, and a flapjack. Staff were rally nice and toilets were very clean!

Visited for refreshment after an excellent mountain bike coaching session with Lucy from Swift Trails. Staff were really friendly and efficient; and happy to accomodate us even though it was only a few minutes before closing time. Coffee was great and the vegan salted caramel...

Excellent facility with good food and the staff were very aware of COVID checks that needed to be taken.

Visited cafe Wednesday 16/9/20 great food and despite the 3 members of staff being run off their feet they remained helpful and friendly. I did comment to the supervisor at the job they were doing especially having to deal with queues also cleaning tables for...

Sadly only found out after ordering that they only take card payment so they didn't get our custom. Shame

Went as a family group before, during and after Go Ape. A lovely building and location however let down by poor staff and hygiene. Spent around £70 here and 1. The staff gave us a felafel burger with halloumi cheese when we specifically requested vegan. They redid the order without question but still. 2. The cheese and bacon burger came with a large green CATERPILLAR!! We were nearly finished it when we discovered it, luckily still whole. When I returned it they not once, offered us a refund. Sure they were apologetic, I mean how could you not be, but to still pay full price?? Nah, poor. We won't be rushing back for that. Very poor customer service.

Excellent veggie and chicken burgers. Great grasp of Covid 19 restrictions. Lovely friendly staff. And awesome cake!

We live locally and frequently walk and ride in this forest. The venue for the cafe is great....food average (and expensive)....the service is insufferable. It is persistently understaffed. It is not difficult to anticipate when this cafe is likely to attract visitors such as holiday and weekend periods....however there is little evidence that management have made any attempt to staff the cafe accordingly. The staff that are on duty are often overworked.

After paying top dollar for lunch I was given a number and asked to take a seat. Despite the cafe being pretty quiet ALL tables had remnants of previous lunches on them which I did not want to share. I asked for the table to be cleared prior to bringing my food when a millennial staffer told me it wasn't his problem. I explained as a staff member who had just taken my money I would like and expect it to be his problem but he simply stated he would not argue with me and walked away. The most unpleasant food experience I have had to date.

We came as part of the Trail Days biking festival, we found this awesome place opens super early serves a incredibly diverse menu, loads of vegan alternative foods. The lady who runs this place is super awesome, really cares about her staff and the vibe in there is just wicked. Scones are out of this world. Cannot praise high enough, coffee is great too. Alternative milks of every sort. Very happy customers we will be back. Thank you!!!

We had lunch and dinner here, the quality off the food was very high and tasted amazing. The customer service was great and caters for all.

This cafe has excellent coffee and good food choice. Service is friendly but staff are poorly organised. We have recently been concerned with staff touching and stroking dogs and then returning to the counter to serve food without washing their hands. This must be a risk to hygiene standards and is very off-putting to visitors.

Have just been staying for a week at the lodges and frequented this cafe too often! Cakes are amazing and food is wonderful, fantastic vegan and gluten free options too. I am so surprised that there are any negative reviews about this place as we have been saying all week how fab it is. So accommodating to us with a baby and toddler.

We were staying next door at Glentress Forest Lodges so we could hit the trails.After doing the Red route we stopped here for a late lunch around 2.30pm. Coffee and chicken burgers. There were only 2 members of staff - friendly enough but they were already planning on closing. Half the cafe was closed for seating as they were mopping up.The coffee was fine. The chicken burger was a bit dry, Really enjoyed the coleslaw - that went well with the chips. They had No tomato ketchup. That was poor!Overall - could do better. They have a monopoly in this location and it should be great on a quiet mid day week.

great hot food cafe after a long ride on the trails. friendly staff. pricey but worth it. near other facilities such as bike shop, bike hire etc

Been coming to Glentress quite regularly for years, the food at the cafe was always great. Good to see the big vegan menu too, despite not being vegan I had the bean burger and it was really good. Keep it up guys!

I was looking forward to breakfast here I ordered and paid for breakfast at the counter time was around 11.33. I was given my drink s a few minutes later I was told I could nt have the food I ordered as it was after 11.30 I asked if they could be flexible and give me what I had ordered the assistant said no as we get very busy at this point no one was waiting to be served. However the assistant did agree to ask she consulted the cook and I was told I could have a breakfast roll and that they didn’t have one of the items I had ordered anyway. I agreed to a refund and then had to decide on an alternative meal I had a flatbread by partner had a toastie -the toastie was burned and the flatbread was mediocre meanwhile 20 minutes later when the meal had arrived my coffee was cold. This food was served in cardboard boxes very poor for the environment when plates could have been used. Moral of this story is they need to communicate with their staff re time breakfast ends and what food they have left! I will not return and will let my friends know about this!!!

Ordered banana and normal pancakes! Really tasty, especially the banana ones! Fantastic place to have a snack- it’s like a ski lodge-with TVs, sofas and big exposed wooden beams!

I entered a Half-Marathon race that spanned the entirety of the Glentress forest. Bloody difficult race but some amazing views at the same time.

This place is fab! Amazing fresh & healthy food, delicious cakes, water for dogs, great coffee (and tea), friendly service, vegan food to tempt carnivores (and meaty menu too) & discount for Go-Apers. Next to the bike shop & at the foot of all the Glentress trails.

Popped in for a takeaway black coffee, waited in a long, slow queue, eventually placed my order then waited & waited & waited! Almost 25 minutes later, hey presto... At last! Now as far as I'm concerned if you're taking away you haven't time to sit & wait so they need to be prioritising those orders. Not enough staff, ones that are there are badly organised, no obvious signs of any management, I couldn't work out who was in charge, someone definitely needs to be! Bits of paper with orders scribbled down, chaoticly is the best description of how this place is run.

Lovely winters day riding at Glentress. Looking forward to some hot food and drinks to warm up my 7 year old. Only one person working out front which meant that poor girl running around like a headless chicken trying to keep on top of the food orders. Food was good when I was finally served and my food brought out but the time it took definitely put a spoiler on it. Noticed that other customers also not too happy which is a shame because it is such a lovely location. More staff please to clear tables and help the café run more smoothly. Would definitely think twice about ordering food at Glentress in the future despite it being great quality when it does arrive. xx

Love the new menu! Delicious hearty food was very welcome after a cold, wet ride. Nice coffee and also a few local beers on offer too. The cakes are always tempting too! Dog friendly, water bowl usually just outside or ask staff if it’s not there.

Great variety of cakes and baked goods. Lovely meals served with a friendly smile. The food is fresh and well made, hot and tasty. The Manageress is very approachable and happy to chat about her wonderful food. We will definitley be back.

Great vegan choices whilst there for a trail race. The woman managing the place was so helpful despite being under enormous pressure. She also made the carrot cake which was the best ever!!

Very busy weekend but Lizzie and Jack still had time to assist, were super friendly, always smiling and went beyond their expected service. Amazing staff! Assets to cafe!

This cafe changed hands a while back, it used to be run by the team behind Bony’s Steakhouse and Cafe.

Glentress mountain biking trails are amazing yet the cafe is awful (yet again). On a Monday lunchtime, we queued 25 minutes to be served. Staff are very badly organised and there just aren't enough of them.

Visited during the week and was me Plus one other person in so I understand its pricing policy but it is still expensive.

Car park was full so used overflow car park. Five pounds for a day's parking is fine, but too much when the macine only takes coins. Hike up to cafe for change. They don't give change. Had to buy something I didn't need just to get change. Back down to car park.

The cafe was clean and had a relaxed feel to it. My halloumi and roasted vegetable pizza was soooo good. I was disappointed that I couldn’t finish it because it was so massive! Yum!

Had a nice lunch here Sat outside in the sun. Plenty of bikers going round the hills. Smart cafe in beautiful sunshine. Don't think the car park should be pay and display though. It's a bit cheeky.

I have never visited a cafe that is as chaotic and disorganised as this!!! First issue busy day queue to the door & then when you’re in it appears to have 2 counters? 1 with cakes, coffee & food, the other a deli style thing and cold drinks not sure how you manage if you want a combo of both offerings without doing 2 separate orders?(which is what we did) They make your coffee to order but want you to wait for it so when they’re packed you could be waiting 15mins! So now theres a massive pile of people waiting around the till area & any staff needing to get in & out kitchen cant. Nearly every table that was vacant had dirty pots on it. It really was a total shambles.

Main plus point was its location for the trails, after that its just average service, average food that took a long time to be served.

A good sized cafe, plenty of seating inside and a seating area outside with table tennis if you so wish. Very clean, bright. TV screens playing vids of the cycle trails. Nice cakes and food. Good to relax here after a day of cycling or for an intermediate break before you hit the trails again.

Fine setting, great menu choice, friendly staff and eating spaces perfect for folks walking or on bikes. Quality of food fairly basic hence 3/5. Had to pay for Forestry Commiddion carpark up the road a little. Only thing I really didn’t like was the very loud music blasting out through the eating area. Had to move outside in the sun as conversation difficult.

Things are getting better, food wise, at Glentress and I think things are on the up in the cafe. The new Deli bar is good, quick enough and offers a good choice. I was delighted to sample a delicious vegan carrot cake which I’ll be having again. The filler in the vegan flat bread was great although the bread itself was a little dry. Perhaps putting this in the sandwich press would have helped?? Either way, I’ll be back for more carrot cake.

Food is reasonably good with a limited menu but can be rather costly if feeding a family tables could be cleaner but due to missing glass this could be hard due to the ripples in the tables overall the place was generally clean and tidy considering it’s used by bikers

Just completed a great, though not too long walk around Glentress. Absolutely beautiful scenery to help walk off the Christmas excess. Stopped at the Glentress Peel cafe which is really nice catering to both mountain bikers and walkers alike. Food is nice and varied and prices reasonable. Well worth the visit

We had read that this cafe did nice cakes and drinks, we were sadly disappointed with our cappuccino drinks which seemed to be just purely hot milk.

Enjoyed stopping here for a break between rides. Nice comfy couch or tables and chairs, also had the old fashioned deck chairs for outside. Food reasonably priced. Veg burger, delicious.

Had lunch after a morning spent riding the mtb trails.

They seem to rely n the fact that people have no option but to use them. The food and drinks are really expensive £4.50 for a bottle of Magners is a rip off! I opted not to eat this time after previous poor experiences and sitting next to someone who had to send food back for not being cooked :(

First visit since it changed hands,very disappointing,was met at counter by a wee guy that eventually turned round and say "Yes",I asked for a flat white coffee he made it and plonked it down and said £ 2 80.end of all conversation.No excuse for bad manners the place had 4 other people in it .Will go to the cafe further down the road next time.

Lovely wee restaurant with a lot of choice. Quite roomy and pleasant and very clean.

Opening hours are meant to be 9-5 in the week. We assumed that turning up at 3:30 would be fairly safe, but no, doors locked and Closed sign up. No actual opening hours visible anywhere on site. A few people inside suggested a recent closure, but don't bet on it being open long after lunch. This despite a healthy number of bikers, and many parents for a monthly forest school. We had exactly the same problem under the previous owners - a great shame, as it's a fantastic location and building, and the right people could build up a great venue, but when you can't even tell when it will be open...

A great wee cafe to relax in after a day out on your bike, plenty of choice on the menu and not expensive.

So after our 4 mile walk around the beautiful Glentress Forest we visited for the 1st time the Peel Cafe. it looks great and has sofas and a good selection on the menu. The coffee itself was good however we ordered a bacon & sausage roll and for £3 each it was decidedly average. The place promises so much the layout home baking etc but it doesn't quite deliver. I wanted it to be good but it didnt quite hit the mark and maybe that was just a one off on our visit.

Always a great place to visit here either before or after biking. Great choice of food and drinks to choose from. Good prices and great atmosphere with fellow bikers enjoying the food aswell.

My friends, family and I have been regular visitors to Glentress for the best part of 15 years now. The...

So, when will this place realise that it's loosing local business hand over fist. I came in for for the...

Visited the Peel Cafe after mountain biking, great food, (mars bar krispy cake & latte...best!). The cafe & hub are...

Walked here from Peebles along old railway track. A great diversion from the route to Innerleithen. Staff were friendly and...

A very stylish, well maintained little cafe. Slightly pricy at around 1.75 for a bottle of pop but expected, since it's the only place for refreshment.

El café ha tenido una reforma desde la última vez que estuve allí. Fue agradable antes, pero es incluso mejor ahora. La comida es fantástica y el lugar es tranquilo y relajado. Es un gran lugar para combustible para un día de ciclismo de montaña así como de repostaje después de un duro día en las pistas. Wifi gratuito siempre es una ventaja! !

Café con un entorno precioso y limpio, cómodo, acogedor lugar para comer. . . No obstante tortas parecía agradable probar cualquier, teníamos rollos de tocino, lo peor que he visto, lástima, espero que sea sólo un día. . . .

Stopped here to kill a few hours and must say I was impressed. My wife and I are not into mountain biking and even looking up at the people on the zip wires at Go Ape would give us vertigo. The café is nice, spacy and modern and catered mostly for mountain bikers, hikers and Go Apes. Never feel comfortable eating near dogs but looks like they are allowed if you're into that kind of thing.Oh...nearly forgot; the food is delicious, hot and relatively cheap. Soup and a sandwich deals, Paninis, hot filled rolls and tea....oh and a free bottle of lovely cold water on each table.Put your bike on the car rack, dig out your old clothes, take £33 for Go Ape, swing about the trees, cycle round the forest for an hour then get yourself down to the café for some lovely food and a well deserved cup of tea. Braw

Had a much welcome coffee and snack break there , friendly and good service ,also go a mountain bike repair and hire shop next door , all well handy for doing the trails ,

I love that it is dog-friendly. Noone said anything that I had my two in with me. Very nice friendly stuff. Cakes are amazing after tough riding :D

Lovely pit stop while walking in Peeblesshire hills. Very friendly staff and yummy food in relaxed atmosphere where muddy boots, bikes and dogs are the norm.

Spent three days at Glentress and three lunches at the café. The food is well priced and comes in decent amounts. Loads of room in side and the staff helpful and pleasant- really nice place to spend an hour before hitting the trails again.

Not been for a wee while and was pleasantly surprised. Good selection at OK prices and prompt friendly service

Lovely staff, lovely location, spotlessly clean. Fresh hot coffee and the best bacon and sausage sandwich ever. Piping hot, lots of filling and topped off with a Tatty Scone. I was unsure what one was, the lovely lady said try one on us. I was yummy.

Went back yesterday for the first time in ages. The place has been transformed. The old old owners were producing terrible food, but now it has been taken over by Peebles Hyrdo. I had a fantastic home made soup. The place has all new furniture (much more welcoming) and screens showing outdoor sports. I spoke to a member of staff about the changes as I'd stopped going there as because since the old Hub cafe was replaced by the Peel cafe, the quality of the food has dropped to the point of being not worth going. Now they have the fantastic building and the same quality food as Peebles Hydro! They said they've been having trouble with queues at peak weekend times; but they are almost finished installing a new counter with an extra till for quick purchases which they hope will solve the problem. I went mid week and I was served straight away. I'm delighted in the change of ownership as our trip to Glentress are going to be much more fun now. They also said they have a 10 year lease from the Forestry Commission.

Tasty food nice surroundings,after s prolonged meeting at Peel towers decided to grab a bite to eat, service was good food good and on a comfortable setting.

The cafe has vastly improved under its new management with a far more inviting atmosphere, comfortable chairs and much better food and coffee. The biking videos on the big screens are a nice touch too. Staff are lovely and the manageress couldn't be nicer. I really don't get the bad reviews! As a local, I really couldn't fault the food, coffee or service. Try the cappuccino cake. It's to die for

This cafe offers a selection of drinks and food which is especially welcome after a walk through Glentress or from Janet's Brae. It's clean and comfortable with pleasant staff.

Yes there was a queue and yes there was a wait but it was a brilliant sunny day and that drew a crowd so they couldn't put in more staff and just expect the weather I guess. We got enough seating quickly enough as we split the party and some foot there early while others went for another go at the low green route.Rolls were £3 but extra filming only £1 so made sense to double up, turned out that the haggis and tattie scone were all double slice anyway so I was very happy. Well cooked egg too runny to go with the haggis. Hot chocolate tasty but would be better in take away cup with lid as my friend got rather than ceramic mug which lost heat fast.Others in the party had soup and kids had ample hot dog (which looked like a proper herb sausage mix not cheap watery hot dogs) or burger meals which came with skinny fruits that looked golden and Felicia, said the soup was very tasty. For those saying it's a long wait plan what you want and get someone to go early (say if they're too tired to do that route for the fourth time) that way not all are waiting to get served. As we split the party I had expected them to offer but they haven't and engaged up in queue behind us. With short fault in winter that meant we didn't have as long to ride.Dogs were welcome and there was a very friendly young black Labrador who wanted everybody to throw his stick for hours presumably belonging to someone on the staff.I didn't go to the bathrooms in the cafe but the ones outside to the side of the cafe were a bit smelly again because of sunshine and crowds I guess so if you're taking kids maybe again plan one patent queue for snacks etc the other get kids through the indoor bathrooms.Kids were entertained at tables by the multiple big screens showing amazing sports and stunts which had to be seen to be believed.

Fed up of this place now. Tasty food and nice coffee but for the last 5 or 6 visits, 30+ minute wait in the queue and it's not even a peak time period (usually around 3pm). Still not enough tables (loads of empty floor space) and what few tables there are always have a pile of used dishes on them, just not enough staff to take care of everything.Yesterday, I waited in the queue for 45 minutes, starting at around 2:50. Didn't get back out onto the trails until after 4pm, good thing we brought our lights. The girl making the coffee is efficient but the lady working the till is a chatterbox, the cook spends a lot of his time stood in the doorway and there's another young girl who's only job it seems is to wonder around offering people ketchup for the food that they're still waiting for.

Waited in a huge queue to be served, then I think they cooked our baked sweet potatoes from scratch - at least an half hour wait. No good for hungry mountain bikers!We were here during the holiday between Christmas and New Year, so maybe it is not so slow at quieter times, but won't risk it again. Plenty of picnic tables about for a packed lunch!

Having visited glentress for years and always had at least one stop off at the cafe on every visit we won't be back unless things change, no longer the outdoor friendly cafe it used to be, limited furniture with sofas and cushions on chairs... not really fitting with the surroundings. The menu is disappointing, over priced breakfast rolls, and £1 extra for every extra, no full breakfast, and then no burgers / hot dogs until after 12... added with slow service not worth it!

Every time I come here (quite a bit this summer and autumn), the service keeps getting slower and the tables get less attention. Lately, I've found myself queuing in a progressively longer queue each time (even during off-peak periods) and having to wait longer each time for my order. There seems to be plenty of staff but if you watch what they’re doing on an individual level, then half of them are just slacking and the other half are still far from efficient. On my last visit, I watched one lad behind the counter who’s only job (it seemed) was to take the order slips from the girl at the till into the kitchen and then come back out and stand their until the next order slip is ready. Mind blowing, I want his job. Easy money!Coffee still tastes good but I don’t bother ordering food now as I don’t have all day, there are trails waiting to be shredded.

My family and I visited here in the summer 2016 and I have nothing but good things to say about the cafe. We were served by a rather slow girl on the till. A blonde girl of similar age made our hot drinks and they were perfect. They were made before we'd even finished ordering our food. We ordered baked potatoes and toasties and they were up to standards. There was a small wait but what do you expect in an under staffed cafe on a busy day? We had amazing tray bakes and scones. The same blonde girl who made our coffee's served our food and she was amazing. She noticed that our son had fallen off his bike and cut himself up pretty badly. She told us that when we were finished with our meal we could come and get her and she would take him to a first aid room and treat his cuts as a trained first aider and we did as such. She was very friendly and helpful and even in the process of digging a particularly large rock out of my 9 year olds son leg she managed to make him laugh. After he fell he told us he would never get on a bike again but this waitress, for the life of me I can't remember her name, persuaded him that there was nothing to be afraid of and I believe it was purely because of her that he still rides to this day. I had completely forgot about this part of the experience until my son broke his arm mounting biking today and when asked if he would ever ride again he said that a waitress once told him that he was one of the bravest people to ever fall off their bike and he didn't want to let her down. This girl couldn't have been more than 20 and yet she went out of her way and made such a difference. This cafe is worth a visit for its customer service alone. The food was great but the staff were exceptional.

Lovely staff, very chatty and friendly.Big food portions at a reasonable price. I would recommend the Chilli, chips & cheese. Dogs are welcome

Visited here after a good few hours cycling in the forest above. I ordered a latte and cheese scone. The cheese scone appeared to be bordering on stale, or maybe they're just not great in the first place. Either way it wasn't pleasant. The coffee was ok and helped wash the scone down. Can't help but always feeling disappointed when you leave the new visitor centre/Cafè when you compare it to how the Hub used to be. Progress hey??

The cafe has a good selection of what you need to refuel during a days riding - everything from snack bars and sugary cakes to small meals such as jacket potatoes with chilli. Cold and hot drinks are also well taken care off. There is quite a bit of seating and its all designed to cater for muddy bikers - quickly wiped clean for the next customer. Due to the prime on-site location it is quite expensive and although the utilitarian feel makes obvious sense for a refuelling break during the day for better value for money or comfort hit a cafe in one of the local towns.