Gills Golden Fish & Chips in Sunderland

Lovely coffee and white hot chocolate

I am doing this complaint for a special member of ASDA,the blonde skinny manager called Laura. I am a delivery driver who picks up orders from there for more than 4 years.Why she does not realise that the orders that we come to collect are orders done by ASDA costumers,and to have that kind of attitude towards them is a total disgrace. She is very very rude,let's us drivers wait at the door long long time,ignores us completely. You hear them moving trolleys inside but don't bother opening the door. Many times it happened ( and is a normal habit there) the orders to be ready for collection and to be told they are not,.This is what Laura does,as instead of cancelling the order when told that is not ready,I have waited few minutes ad went back and someone else answered and gave me the orders as they were ready.All her attitude is a complete lack of respect towards us drivers who maybe come from far to pick an order from there and loose time and money,and on the same time is a lack of respect towards your costumer who put through those orders.We get messages and calls from the costumers asking us what is going on and when are their orders going to be delivered. Today, on my last order that I had to pick up from Asda ,I have waited 30 min knocking at the door and ringing the phone numbers,together with another driver from Asda who was bringing back retur orders,and he could also see and hear her attitude and language . Why nobody takes this situation seriously and does proper changed there? I really hope that my review will be seen by all the Asda costumers and realise what is going on there. Whenever new employees come at Asda,at the beginning they are fine,but shortly you notice that that kind of language and behaviour is passed on to them,as is something normal.That is why I have seen many many staff members quiting working for Asda, who had lots of experience and very well trained, just because managers like Laura. I know many exAsda costumers,some of them where everyday costumers,who switched to Sainsbury and Coop ordering platform just because they were fed up with everything that is going on at Asda. Thank you very much for your time and I hope changed will be done and seen there soon.

Great fresh, well cooked sausage sandwich with a mug of hot coffee hit the spot today. Good seating areas. Quick friendly service. Good meet up point.

Waited two hours for food so I cancelled it never again absolutely unreal

Food came quickly piping hot very tastey and resonably priced