German Doner Kebab in Kingston upon Thames

Food freezifn! Driver rude! Shocking shocking shocking

Delivered correct address. Thanks to the delivery driver/rider

Bread cold fries cold the only thing is hot cheese bites all of em even breads inside beef meet cold only 5 minutes away please be aware

You didn’t allow me to add the MAY8 discount code despite my order being over £25. This was very disappointing

90 per cent rice 5 salad and 5 meat not great the rice dish

I ordered food from here last night and it was highly disappointing. Everything was stone cold and basically inedible. I’m really disappointed that £17 gone to waste on something I just had to throw in the bin.

I saw my food being prepared, all fine, couldn't believe how cold it was when I got to eat it, which was about a minute and a half after ordering it, everything was really col, the fries were stone cold. too expensive for that quality

The old manager literally said she doesn’t care if Im a regular customer at other places. I tried to show my student ID on unidays cause I didn’t have my physical id on me. That woman is rude af

Food was not nice it was full of fat I never seen chicken to have that much fat that ridiculous and cold

Fries were put next to the cans of cold drink so we're cold. Kebabs lukewarm and not as ordered. Chicken kebab had red cabbage and no sauce. Mixed kebab had spicy sauce and tomato. Very disappointing

The food was amazing thank you very much!! Special thanks to the woman was so nice and I think she should get employee of the month!!

I’m writing to express my disappointment following a recent visit to this GDK location. Although the shop was not busy at the time, our request for table service was refused—even after we clearly explained that our child is disabled and that it is challenging for us to collect the food ourselves. We placed a large order and expected at least a basic level of courtesy and understanding. Unfortunately, the staff were dismissive and showed little to no empathy for our situation. The lack of support, combined with a rude attitude, made us feel deeply unwelcome and disrespected. While we understand that table service may not always be standard, making a reasonable adjustment in such cases should not be too much to ask—especially in a quiet setting. For a brand like GDK, this level of service falls well below expectations. I strongly urge management to review staff training on accessibility, customer care, and respectful communication.

The food was decent , they could do with a little more sauce on there kebabs.. and give people hot kebab meat !!! Ask them to change my daughters kebab because the meat was freezing cold , I was told it's cold because the salad is cold 🫤. how about you switch on the heat that keeps your kebab meat warm which they did after I complained, They reluctantly changed my food in the end .

I had such an awful experience today with the lady at the till, she’s very stingy with giving tissues, not listening properly to customers.

I have been going for years here but the lady who claims to be an area manager was extremely rude to me. I understand she must be giving me valid information and I also understand she is doing her job. But there is a way to talk to a customer and she has a horrible attitude and terrible customer service.

I visited GDK kingston yesterday for having meal regarding my fasting,i order rice bowl chicken and when i received my order it's added only salad which was also not fresh and only some portion of rice with out proper portion of chicken, i paid 8.49 for this kind of food totally waste of money very disappointed from service, serve us food as you shown on screens....

Incredible recommendation from Supraja! She suggested the New Doner Rice Bowl (Plant-Based), and it was absolutely amazing—packed with flavor, fresh ingredients, and the perfect balance of spices. The dish exceeded my expectations! On top of that, the service was excellent—friendly, attentive, and efficient. A fantastic experience overall. Thanks again, Supraja, for the great suggestion! Will definitely be back for more.

Very rude behaviour with the drivers the person name is Hassan he as doing harassment with the drivers like he own the restaurant if we say anything he doesn't giving order to us and saying do wht ever you want to do no one can do anything for me please IAM requesting to the management of gbk Kingston help for drivers and stop do harassment to drivers thank you I hope so you will take this as seriously to that person thank you from the Kingston drivers

Great food, slightly later than originally predicted 👍

Yaser has a very good customer service

Food was cold and had to be put in the bin and was only offered a small refund

The food was pretty terrible. Really dry, dull doner, cold tasteless chips, next to no sauce. I genuinely am not sure if I've ever had a worse kebab.

Had og kebab and donor box with fries..it's amazing!!...loved it😍😍❤️

Best fast food In south west London

Ahmad was very nice served my food quickly great service

Had OG kebab and donor box with fries..it was amazing!!

HI There Very friendly people, from the till all way back to the Chefs, I always go there because the amazing atmosphere they create. Many thanks

Food was alright, but the quantity was disappointing, definitely not worth the price. Bun, salads and a quarter of a chicken breast.

food was cold, tasted like it wasn't fresh, not very impressed tbh. won't be ordering from there again I should think.

Very good service. Food was given really quickly. Very happy with the service.

The staff was very helpful and the food was good. I will recommend giving it a try

Very friendly staffs and the food is amazing as always. Highly recommend

Good food had a nice and quick service got the food within 2 min. And good location.

We asked to remove onions from a wrap order, but that was not done and it caused some stomach issues for my wife

Saturday night come 10pm, tables up and ready to go home. No ambience or staff presence. Let me order food and told me I couldn't eat it there due to licensing. When challenged the serving staff had to call the manager on the phone as no presence on the shopfloor, I was eventually refunded and left accordingly. The souvlaki 1 min walk way is much better, save your money and time!

Best customer service as always thank you Supraja and my delicious Doner Box

Love their service food and environment. It was cool

Absolute rip off; good came not only cold but there was barely salad, 0 tomatos and I paid even extra for the salad!!! Will never ever order from them again!!!

I have ordered from the Twickenham branch too and it so much better in terms of quality. There is always very little meat in the box from the Kingston branch but overall the food is good.

Enjoyed my meal @GDK Upon Kingston. Wanted Lamb but only available options were for Chicken & Beef! Food was good Service could have been better but nevertheless, We enjoyed our meal!

I was too hungry so I order veggie kebab which tasted tooo tooo bad ,that was my worst decision to come in gdk for my hunger

Ran for a bus so didn’t check order until I was home in which it was too late to go back. Ordered a wrap and got given a pita, completely missed my two chicken spring rolls and paid for feta in both meals and didn’t get any…

Looks like I cut my foreskin and grilled on a bbq, absolutely horrendous I ordered beef and chicken and ended up getting only beef foreskin

Drove all the way to the shop to find out they ran out of meat options. If you're open late, you should be able to provide food. It seemed like staff members needed an excuse to start the cleaning process early. Not happy with the shop management at all!

Spring rolls were missing from thy order, driver was stopped randomly for quite some time.

When my food came only thing in it was a red bull im unhappy as my family have tk go hungry

Great food, fast service, friendly staff

top notch service whole team there friendly and welcoming especially Aftab

This is real German Döner Kebab!

They messed up my order and driver could find me for ages

Very tasty but a little small, would be nice to have options for larger portions.

The food is amazing ans very friendly

I love the kbab and chilli bites

Bought two boss boxes (OG kebab). Both came with the beef very cold. Not fresh at all. Waste of 30£

I asked the girl who could of been a bot for chicken , salad and HOT chilli, I got a nod and smile and nothing what I asked for. I got chicken red cabbage and no hint of chilli sauce. These multi million congromaites think £9 is nothing. Well it is everything now as that's the last penny you will get off me.

Great service, big portion, delicious! Delivery lady extremely friendly!

Usually great chicken doner kebab , not tonight I politely asked for soft meat and not burnt , the lady from the till says this to the chef 👨‍🍳, but this one being rude and superficial, just laughed and gesticulated like … go on it is fine , It was not , had a bitter taste First and last time I bet it is hard for the place to have regular customers Thank you

It has good service but not that great food, not great quality/quantity for what you are paying.

They did not deliver my full order and we ended up hungry despite paying the full price.

Amazing customer service, very friendly and helpful after a long day delivering and starving! great food as always, keep up the good work guys! the manager is AMAZING!!!!

This store has really good servings and it’s just this store the manger supraja was really nice and the service was great

The food here is awesome. Especially the OG Mix

Very disappointed with the order, quality of the food and the service. Looked nothing like the lovely pictures inside. My advice …. Go get a pizza somewhere else.

Last night Ahsan's culinary offerings are truly remarkable, featuring exquisite flavors, premium ingredients, and flawless presentation. He delivers a refined and memorable dining experience that exceeds expectations

The food was cold. They were so busy that I felt like I could not complain. I will not return there again.

Order was late, keep changing arrival times on the app. Arrived cold and fries were squashed by the drink.

I do not recommend… went yesterday evening around 9pm, The service and cleaning of the store were very bad, seems they do not even great the customer, my experience was really bad.

Tried the new Veg style Kebab, was decent enough, good option for vegetarians however salad in the kebab was shocking, hardly any, soggy where it was drenched in the sauces, this needs to be on the meat not lettuce, chips were stone cold and tiny portion. Tried as it was 50% off a £20 spend so worth it, no way worth full prices.

Meat was very nice but portion sizes are very small, bearly no salad ,i was expecting a propal german kebab unfortunately wasn't it ,likly i had 50% off ,so was not to bad ,but definitely i won't buy it again especialy at the full price is really to

love the food here and the service is really friendly. overall the atmosphere of the whole place is fantastic. 5 stars !

Great customer service and even better food

I go always to Kingston branch and I choose dine and put table number but the person on counter didn’t bring the food on the numbered table . He said I have to collect ! They don’t bring it on the table all I am worried something’s designed for a reason when I order on the pod and put my table number they should bring it on my table am I wrong !!! ? Managers and owner ! what is the rule ? do they have to bring it to the table or I have to collect it from counter as dining ? The tables are not get cleaned on time . One pod is not working for the last 2 months . What is going on in this branch rule is rule . Regards Zabiullah khawaja

This is the worst restaurant I’ve ever been to, the worst service ever! I’m really disappointed. I’ve dine-in and taken a takeaway there is very less chicken in my wrap and sandwich, only onion is wrapped. Not worth the money!!👎👎

cheese sauce is nice on meat and chips but portions are awfull even if you pay extra for extra. Dont bother here if you want something filling. if ya want something worth the money go somewhere else.

Amazing service and very good at addressing and dealing with customers 10/10

Update: quality of the food was mediocre, visited about 11pm on a Friday night and little care was given to my kebab, not an even mix of ingredients or distribution of salads at all and sub standard compared to the kebabs I’ve had from here on a good day. For the price they charge and the fact they’re a chain restaurant I think they can do better at peak times on a Friday. Clean and welcoming store, I’ve ordered vegan kebabs on ubereats before and they were amazing. Tonight I went into the store in Kingston and was served by Aftab who walked me through the options and made sure I had the correct customisation so my order was fully vegan. Very friendly and great for vegans, big thanks to Aftab :)

super fast service and lovely food!

#Rude Manager #Bad Smell #Poor Food quality Today, I visited GDK Kingston between 17:15 and 17:50. I ordered the OG Meal and was disappointed to find that the meat and bread were served iced cold. I politely brought this to the attention of the manager, who seemed unfamiliar with proper customer service etiquette and lacked the expected professionalism for a brand like GDK. Even the manager expected me to eat like that. My overall experience was quite disappointing, especially given the time, around 17:30.

Bad quality! Cold Food! Rude manager! Ignorant manager Disappointing Experience at German Doner Kebab I had high expectations for German Doner Kebab, but unfortunately, it was a complete letdown. The kebab itself was dry, and the meat temperature like it had been sitting out for a while. Overall, this was a really disappointing experience. I won't be coming back, and I can't recommend this place to anyone who enjoys good food or decent service. When I drag manager's attention on cold food he reacted it's normal and became rude, never apologize. Instead another staff(girl) said sorry when pasaing by, not the rude manager.

food is tasty but all of it was stone cold

Ahmed was very helpful and we had a great experience with the service and any help we needed. Would definitely recommend and come again.

good was the usual quality, all warm although putting the can in a separate bag would be nice

It was terrible I had 2 box's 1 burger never eat there again.

Really nice staff and great food 1000/10

I went to the restraunt today and half way through chewing my kebab spat out a piece of material in the meat. The manager didnt apoligise, told us that is what just onion but refused to bring out an onion put back to show us. He had no apoligie and he shouted at us and threatened us for calling him out infront of the customers. He refused to tell us his name but we managed to get a picture of him being shown the object as he refused to give back the fourign material to take to the council and we struggled to even get him to give us a refund. Have previously given this restraunt a 5 star review but now have told everyone to avoid and get a kebab fron somewhere else. Their is much better in kingston now a days and the lack of proper customer service is a reason to avoid. I will await to see what they have to say for their poor food standard safety and their poor customer managememt.

Absaloutly Terrible. highly doubt not recommend Do not try here at all they absaloutyl have terrible packaging, squeeze everything together. Give you. Drinks hotter than the sun, and forget your food. Never order from here ever in your life. Also 20 percent of the good reviews are his family.

Forgot all my signature sauces ;(

Food is very nice and Good environment

One of the bad service at Kingston don’t ever come one order you place it’s gonna take 40 minutes

We were missing a portion of fries.

I wouldn’t recommend anyone to go to this branch as i went there not long ago. the staff used to be very helpful very kind understanding and never had a bad experience like this. There’s a guy with glasses very rude very arrogant he doesn’t know how to treat customers he was so rude to me as i have done something to him. I than even asked him why he’s being so rude towards me he than responded that that’s how i am and I don’t care if you like it or not order or get out. I than told him not to put chilli sauce in my wrap and guess what it was full with it. I went back and spoke to him about it and he’s telling me that there’s nothing he can do about it everybody makes mistakes and no one is perfect like this is not how you should act like working in a environment like this if you can’t handle it change your job mate!!! German donners manager or a higher authority needs to speak to this guy because he’s really letting your customers and the services down. Please guys if you go in there and see a guy with glasses dont even bother ordering anything and walkout as there’s a lot more food places around there where they treat their customers with respect. German doner Kingston fix up your staff please!!!!!

U guys need to teach manner to your team how to behave with customers I wish I give 0 rating

Every time I come in here Aftab and the rest of the team make me feel extremely welcome, whilst also providing extremely good quality food. (Especially after a night out)

i loved absolutely banging recommend !!!

Mix Doner kebab is served more with fries than meat . Meat quantity is very less . Dirty tables . I will say it's not a kebab shop it's looks more chips or veg shop .Not recommend.

GDK Kingston is amazing, very kind and welcoming staff especially aftab! Would definitely recommend to a friend :)

The food was not like other shop and service was really bad ! The guy is not even smiling and I have asked can I get one garlic sauce along I was willing to pay if it’s chargable also but he said it’s in there .! He mean it’s added in the kebab that I know that’s why I asked .!! Since we are the regular customer of Epsom store I expected same standards here but disappointed ⚠️

Great customer service. The food is delicious!

Cold meat, NO CUSTOMER SERVICE AT ALL! Manager does not care at all!!!! Please please get a better staff!!!

Very tasty. Open when others are closed. They dont have gluten free menu (everything thing has gluten). We found a sort of a plastic piece inside our "Gym Box". Is not real Meat. Is like sausage but worst. Dont Waste your money