GAIL's Bakery Kensington Arcade in Kensington and Chelsea

Always a pleasurable experience, lovely staff and make the best hot chocolate.

This coffee spot truly stands out among the other options at High Street Kensington Station. Their coffee is consistently excellent, offering rich, smooth flavors that easily beat the alternatives. But beyond just great coffee, the experience is made even better by the wonderful lady who works at the till. Every morning, she’s there with an enthusiastic welcome and a warm smile that brightens up the day. She wears glasses and usually has her hair neatly tied back, and her positive energy is contagious. She treats every customer like a friend, taking a genuine interest in each person who stops by. Her upbeat attitude has a way of lifting everyone’s spirits, making this morning stop a high point before the workday. And while the coffee alone is worth the visit, don’t miss out on the pink pistachio and lemon cake. It’s a unique treat that balances the nutty richness of pistachios with a bright, tangy lemon flavor. This place truly offers a fantastic start to the day, combining excellent coffee, a delicious pastry, and a friendly, uplifting atmosphere that’s hard to find anywhere else.

I am a regularly client of Gail, I go very often, so I know what it should be taste likes. but this morning coffee was terrible, a man with glass made this, sorry but it’s really untasted. I throw away unfortunately.

Good morning, I’d like to say a massive thank you to everyone at Gail’s, for always remembering me and what I order. Great coffee everyday and always great to see the same smiling faces. All the best, And thank you again, James

I get a coffee at this branch every morning! The food and coffee is superb, but the staff is what makes this place! Every single one of them is fantastic, always friendly, smiling and it’s such a great boost of energy for the day! This branch is my favourite - hands down :) ❤️

My favourite Gail’s. Lovely team , always smiling and super efficient early in the morning.

Great service and always serve with a smile

I’m a regular at this location. The staff are always really lovely - they remember my name and order every time. Even when it’s really busy they stay calm and kind. Excellent coffee too!

Fantastic staff , and coffee. It's my favorite place to go as a local because of its pleasant and welcoming vibe. I've been coming here every day and every cup of coffee is perfect. I adore everything about this lovely coffee shop Excellent coffee pastry and outstanding services! I appreciate you being in the area!

Efe and Stan are two of the most kindest and thoughtful people I have ever met in my life; you are treated with so much respect and love when interacting with them. Genuinely 5/5 customer service!!

Great staff, always friendly and always up for a nice social chat. Especially Abbie, always lovely and chatty.

I visited this Gail’s Branch this past Wednesday on my way back to Paddington station, due to work I’m often in London and I always make a point of visiting Gail’s because you can’t beat their coffee! we live in a world where we are used to mediocre service but that wasn’t the case here! I was served by Abbie and Efe and they both were amazing, Friendly, a great representation of the Gail’s brand, they really picked my mood up and made the 3 hour train journey ahead of me seem not to bad, so thank you both I definitely will make a point to visit again the next time I’m in London! Ps. The brownies are out of this world!

After a very tiring trip from Germany. And TFL London's abysmal service after Sunak's prime ministership. that the signal is constantly interrupted between lines. I went to my usual coffee shop with hot nerves. I ordered a latte with oat milk. It was unique. Super tasty and super well-dressed, beautiful and funny employees. This is for the umpteenth time. I am going there, the staff is always very polite

Me and my toddler enjoyed a nice croissant here. Enough space to perch ourselves with a pram. Delicious, fresh and open early for jet lagged travellers.

The entire team at gails is amazing. Efe, Tyler, Abby, Aquila, David, Jay Jay, Jamila, and Hannah!! Love them all!

After making a complaint to the customer service, GAIL's responded immediately. Excellent customer service. I look forward to being back for my regular take out.

The food the staff were so good and amazing, highly recommend

Staff glued to their phones on social media. Hard to get their attention.

Went to this bakery last time when i visited london, amazing efficient service by Aqielah. Truly appreciate the vegetarian recommendation from this server, very helpful and friendly. Would definitely love to visit this bakery on my next visit

The service was great! Aqielah made my coffee and it was really good!!

This is a great bakery! Was very surprised to find out it was a chain.

Taylor is very hard worker and Efe they are great! Amazing customer service. I love visiting them every day they made me feel very welcoming and Efe has a very contagious laugh that bright my day !! The best team ever!!

I have visited this branch for very 1st time. I was absolutely amazed by the speed and friendliness of all the staff. My kids loved Halloween sceletonscookies.

Love this place….open @ 06:30, serving great coffee & pastries, & staff are engaging & always have the best vibe….⚡️

Delicious pastries and many branches

Great location and fast service.

Passed a packed out Mc Don and found an empty Gail’s and took a punt. What a punt. Thoroughly enjoyed my smoked salmon baguette . The chef certainly knows and understands food. Even though I live in the sticks, I can’t wait to return. Many thanks 🙏

I find coffee is the first thing I judge, but people are the first thing I enjoy, what a great bunch, loveable, great coffee, flat white... 10/10

Very friendly staff, popular. Worth to visit.

Excellent cinnamon bun, polite staff and good service by Amal.

Excelent shop located inside the station, lovely staff, Amal was extremely polite sweet and welcoming, food and beberages were delightful very recommended if passing by

Soup was delicious, sourdough best we ever had; just like the cheese sticks!!! Extremely tasty cinnamon buns 🤩And then we didn’t even mention the very, very friendly staff!

Lovely new store! Friendly staff too :)

Wonderful new shop, excellent staff!