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3,9

Based on 252 opinions finded in 2 websites

3.9Ambience4.0Cuisine3.9Price4.0Service
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comment_iconOpinions

Always visit here, and have to say this was one of the worse, very short staffed and far to many delays for food, the pizza wasnt that nice , nor the heated up chips, shame

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markncarrie . 2023-09-25

MORE AT TripAdvisor

The pizza base was undercooked and still doughy. Expectations were high with a pizza oven on view but this was no better than bought in pizza. Other main was Ok. Shame for the staff who were friendly and very helpful. Nice decor but rest was over-rated.

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Probono77 . 2023-03-25

MORE AT TripAdvisor

This used to be a good restaurant that actually served proper Italian food. Now it's more like ready meals from a supermarket. And grumpy staff.

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Theologyprof . 2022-07-23

MORE AT TripAdvisor

Stopped for a quick car charge. Stumbled across here, I've always got time for mussels! Surprised to find they were probably the best I've ever had, so fresh & sauce was dreamy! Bread had lovely texture, soft crunch, herby, amazing! Staff friendly! I'll stop to charge again, just to eat the mussels! Also 10% discount on food/drinks if charging :)

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blakeandco2013 . 2022-02-13

MORE AT TripAdvisor

We were looking for a quick but decent lunch while using at the on-site Tesla supercharger adjacent to the Holiday Inn. We were going to visit KFC over the other side of the roundabout but we’re attracted by the ‘pasta and pizza for £5” advert at Fratello’s at HIG. Service was excellent, friendly but not overbearing. Food was very good. I’d recommend the salsiccia risotto. Total came to £25 for 4 people. Can’t fault it!

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Sisco T . 2021-11-07

MORE AT TripAdvisor

I had pizza at the coffee house (I suppose it's the same pizza you get at the restaurant). I wouldn't know where to start from: the base was not stretched properly and was over-worked - of course pizza dough needs to just be stretched. The tomato passata was horrible, watery and almost tasting like ketchup. What's even worse, the pizza was undercooked, especially the base, which was even soft. A stupid amount of cheese on top of it completed this sad picture.

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Luca G . 2021-10-10

MORE AT TripAdvisor

Had a table reservation but arrived early. Not asked for name or reservation time.. Went in turned towards the restaurant, "No, not there, in the bar". We found our own table and waited, and waited, and waited. Tables were cleared, no-one approached us with a menu or anything. More tables cleared, (that means a coffee cup removed), we waited and waited. In the end we got up and as we walked out I said cancel the table reservation. OK was the reply. Could not have cared less. We also noticed that a couple who arrived a few minutes before us, we saw them park, also walked out.

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Obanwalkers . 2021-07-02

MORE AT TripAdvisor

Staying in area searched for somewhere to eat Fratello’s came up so we rang and booked a table due to COVID wanted to make sure could be accommodated before we drove there. The phone system has an option for Fratello’s Postcode in Tripadvisor is incorrect takes you to a housing estate correct postcode is: DL10 6NR. We rang back to get correct postcode. Option for Fratello’s and they actually answer as Fratello’s. They are joined to a Holiday Inn and it’s a bad location straight off a roundabout into car park plus there is a massive hole in the road which we could not see at 8:30pm in the wet weather. Walked into hotel was greeted by reception shouting that they are not taking any walk ins at this time explained we had a booking. We were taken to a table in the bar area, the actual restaurant we had read reviews on and rang up & actually believed we had booked a table in was closed. Told they are serving the food in the bar area. Given menu not even Italian food, just bar food. I suggest that they don’t answer the phone as Fratello’s or take bookings for Fratello’s restaurant whilst it’s closed and they are not serving Fratello’s menu in their bar. Staff seemed confused by our confusion absolute shambles but it was late and we were tired & hungry the food was actually ok and place was clean with one way system in place and tables socially distanced.

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NicolaSimpson . 2020-09-05

MORE AT TripAdvisor

We were staying in the Holiday Inn and eating here was our easiest option but the service and the food was very good. The staff wore visors and were judiciously cleaning the table after each guest and were using disposable menus. The strict measures put in place should help reassure that they are doing their best to prevent COVID. As vegetarians we had the veg pasta, veg burger that is served with chips and a salad and one of us had a panini (also served with salad and chips). We also tried the dessert and also the beer and John Smith IPA.

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Ravi666 . 2020-08-26

MORE AT TripAdvisor

Hi thought would be a nice cheap birthday night out for the kids but very expensive for some basic food

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MatthewG . 2020-01-21

MORE AT OpenTable

Not the places fault that it wasn’t very busy but there was no real atmosphere maybe because it’s attached to a hotel and not seen as a real out and out restaurant. The service was friendly and the food of a good standard but not good enough to offset the lack of atmosphere. Prices were fine.

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Keith W . 2019-10-16

MORE AT TripAdvisor

Had a table for 18 the service was very good and the food was served promptly and was very nice,would recommend to anybody staying at the hotel to eat in

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364steve . 2019-10-10

MORE AT TripAdvisor

lovely staff. tables are a plenty.the pizza that i requested had a good base to it and the toppings were of a generous amount. my wife requested her pizza and she was not let down in any shape or form. the drinks were fine, we ate, paid our bill and just had a great evening.

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DennieTravel . 2019-10-07

MORE AT TripAdvisor

Friends took us here for a meal on a Saturday evening. She had booked a table for 4, the staff knew nothing of the booking, but that was ok as the restaurant was not busy. We ordered drinks, water with ice and lemon, and our mains. The waitress was friendly. The drinks arrived and then we waited. Our waitress disappeared, so we asked another for our water which eventually came but without ice and lemon. After 30-45 min the food eventually came. Mine was a lukewarm, overpriced and not particularly nice chilli prawn pasta. My partner had a very badly presented Spag Bol and a limp looking salad. We didn’t complain as we didn’t want to upset our hosts. We weren’t offered Parmesan or pepper so asked for it. One friend declined Parmesan explaining to me he didn’t like cheese, at which point the waitress decided to chip into out conversation explaining which cheeses she liked and which she didn’t. Whilst we were waiting for our food and eating I noticed a man sitting on his own sending his meal back to the kitchen. A second meal arrived and he sent that back too. He saw me looking and said his steaks had been cremated. He seemed happier with his 3rd steak. Our plates were cleared and we were then forgotten about for another 30 min or so. We asked for the sweets menu. After another long wait, we ordered sweets to be followed by coffee. A mistake, because the coffee came first and was lukewarm. Never mind, by this stage we just wanted to get away. The sweets were ok, but small, and over-priced. After 2.5 hr for 2 courses, we asked for the bill. Well what a shambles. We were were shown one bill which was not ours. We offered to tell the waitress what we had eaten but she was stressed and didn’t want our help. Another table was having a similar problem and told us they were so fed up they were retiring to the lounge until it was sorted. We eventually got a correct bill but initially couldn’t pay as the card machine was broken. A second card machine had to be found. After almost 3 hr, we eventually departed. That night both myself and my partner felt we had upset stomachs.

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jonturner1 . 2019-09-17

MORE AT TripAdvisor

Very friendly and helpful staff, food was fantastic also.

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AndyQ . 2019-09-07

MORE AT OpenTable

Friendly restaurant with good food although we spent a lot of time swotting flies away from our food. My daughter ruined a top by swotting a fly away and spilling pasta sauce on to her clothes. Think they should install a blue light device as this was quite annoying and unpleasant.

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ElaineN . 2019-08-30

MORE AT OpenTable

We have been here before, but I'm this occasion. We waited ages for drinks, there was a 'shortage' of mayo so we're given 2-3 sachets at a time, between two children and two adults. Before out starters arrived I had to take my baby outside to get her to sleep. Whilst out the starters came, no offered to keep it warm in the kitchen etc. So my husband was not happy. Would not go back. At our local pub our children often get a full pizza with a children's meal. Here they got a slice!! The servers were polite but just very slow. One asking if we were finished we replied no, as children were still eating, and she started clearing until my husband said we still aren't finished!! We both had steaks, no steak knives. Just not a good experience.

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SuzanneB . 2019-08-26

MORE AT OpenTable

We booked in with our tastecard 24 hours before and you must do this in order to get the discount which makes last minute bookings a bit awkward if you want to use it. Apart from that everything else was very good.

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Boomer . 2019-08-16

MORE AT OpenTable

Lovely Room, unfortunately food not to scratch starters, chicken wings just 3, mains 10 oz rump would say a little overdone, vacuum packed so tasted a little like liver .. advertised as an Italian Restaurant.... stretching it a little ! Staff pleasant though couldn’t bring my self to complain, however they missed the onion rings off my main ! I admit I did ask them where they where ! Seems to be confusion over who ordered what ... oh dear

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I9856AEdavids . 2019-08-05

MORE AT TripAdvisor

Great food but be prepared to wait, service not the quickest

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LyndaM . 2019-07-26

MORE AT OpenTable

Absolutely wonderful meal. Food was fabulous. Service was excellent.

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AmyC . 2019-07-08

MORE AT OpenTable

Fratello’s Italian Restaurant is accessed from inside the Holiday Inn hotel so is very convenient if staying at the hotel but also popular with non-hotel guests. The butterfly chicken breast was delicious, beaten breast of chicken grilled with a hint of garlic, served with chips and salad, and the Lamb Cassoulet with Gnocchi was excellent, served with chilled white wine made an excellent evening meal for us after our long journey. After a really good night’s sleep in the Holiday Inn we enjoyed a fabulous breakfast in Fratello’s. Food was plentiful, lots of choice and excellent service from the lovely staff. The lady server in the evening and the gentleman at breakfast were pleasant, efficient and very interesting to talk to. We shall definitely eat here again when next staying at the Holiday Inn.

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MargiSu . 2019-06-23

MORE AT TripAdvisor

I booked a table for 8 people for lunch on 16th June only to arrive and be told Fratelli's don't serve food at lunch time on Sundays!!!! So we didn't eat there but were extremely annoyed. We had travelled an hour to reach the venue, 2 groups travelling from 2 directions so we could celebrate Father's Day. Your booking system made a huge mistake. The venue offered bar meals but that wasn't what we wanted. We had to make alternative arrangements or we be disappointed. I took the trouble to book via Open Table, received a confirmation email so am very angry. I suggest you ensure your system is checked and up to date. I won't be using your booking system again.

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JuliaM . 2019-06-16

MORE AT OpenTable

Normally I avoid Italian restaurants, however my wife loves pasta. So we tried Fratellos. I was in for a surprise. Spotless restaurant, friendly and attentive staff, and a varied menu. Started with garlic mussels and clams, followed by the thinnest pizza base I have ever seen. Normally I cannot eat a whole pizza - too much bread. This pizza was based on a wafer like base, crispy on the edges and soft in the middle. Ate the whole thing. Must rethink my attitude to Italian cuisine.

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pembloger . 2019-05-24

MORE AT TripAdvisor

Dined in the restaurant which was in one word excellent. Can't think one thing to fault.. Food first class, service top notch and reasonably priced.

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Ron B . 2019-05-19

MORE AT TripAdvisor

My friend suggested we try this restaurant as she had visited the one in Newcastle. I wasn't disappointed. The food was delicious and well cooked. Staff were helpful friendly and welcoming. A nice atmosphere. Would recommend.

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940lizh . 2019-05-19

MORE AT TripAdvisor

From start to finish Liam was excellent, couldn't have asked for a better server. I have worked in hospitality for a while and I can say he is an asset to the company, not too intrusive but the perfect amount of service, he wasn't too in your face but made sure we were happy. The food here is really good too, I loved how you can see the chef make pizzas in the oven etc. The desserts are amazing! We had sticky toffee pudding and the brownie, beautiful presentation too. Thank you very much Fratellos!

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Newcastle Quays... M . 2019-05-18

MORE AT TripAdvisor

Food and ambeance good. service was not great had to chase drinks up twice and restaurant was quiet

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SteveM . 2019-03-23

MORE AT OpenTable

Great food really nice but staff more interested in talking to each other then guests. The service very slow they had one big table and could not cope. It’s real shame hotel really nice.

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David H . 2019-03-22

MORE AT TripAdvisor

Food and environment excellent. Service was slow. 25 minutes between starter and main course

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JeanetteM . 2019-03-22

MORE AT OpenTable

Olives tasteless and not sure if the oil was Olive oil or a cost effective alternate - have a bit of a bugbear with restaurants overselling cheap olives... these days M and S is only a service station away...

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MM_Hants . 2019-01-02

MORE AT TripAdvisor

Quiet, good for conversation. Lasagne was very oily but carbonara was very good.

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ChrysiP . 2018-12-24

MORE AT OpenTable

I was staying in the HI and the Italian menu from this restaurant looked reasonably priced and with a good selection.

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Loveallthingsspanish . 2018-12-09

MORE AT TripAdvisor

We had a first class pasta meal. We don't eat a lot so wanted only one course and the waitress did not try to persuade us otherwise, which was good. The waitress was friendly and helpful, very cheerful. The pasta was as good as we usually get in Italy; who can say more?

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RitaG . 2018-11-28

MORE AT OpenTable

Dined on 2 consequetive evenings and the food was mostly tasteless.The pasta on several meals was mostly tasteless.

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tpmbrian . 2018-10-02

MORE AT TripAdvisor

Was not impressed with the butterfly chicken ! Very small portion could count 6 chips smallest chicken breast I have seen! Had to ask for vegetables and more chips Waitdress agreeed not worth 14+ pound for that! 7 pound for a glass of wine! Will not be going again!

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AnnH . 2018-09-29

MORE AT OpenTable

3 friends went for a meal tonight which 2 had pizza and a side of chips

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50annh50 . 2018-09-29

MORE AT TripAdvisor

Pre booked at Fratellos for Saturday night 7pm Saturday 22/09/2018, met and greeted by a young small friendly down to earth waitress (didn't get her name) shown to our table and was advised clearly about the food and drink availability even making her own recommendations very impressed.

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Eatingout1and1 . 2018-09-23

MORE AT TripAdvisor

The food was excellent, my wife had the steak and I had a pizza both perfect accompanied with a bottle of pinot . Will definitely eat here again if we ever stop at holiday inn scotch corner again.

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MarkJ . 2018-08-24

MORE AT OpenTable

Excellent stopover on visit to Scotland from Essex, very pleasant, helpful staff.

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SueG . 2018-08-14

MORE AT OpenTable

Nice ambiance with good food. Used tastecard so good value. Service slow on both occasions and kitchen obviously fails to advise waiting staff when menu items run out.

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Arthurp . 2018-07-18

MORE AT OpenTable

Staying in Holiday Inn, so had dinner here on Saturday 26 May 2018. Overall it certainly wasn't bad, just a bit non descript. Food average. Atmosphere poor -- turn down the lights a little bit? Service OK! We had booked via hotel reception, but no record of booking when we went to eat -- thankfully lots of free tables. Would use again, but first choices would be a couple of nearby pubs.

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Andrew G . 2018-06-17

MORE AT TripAdvisor

Lovely restaurant in the Holiday Inn hotel. fresh pizza's cooked in proper pizza oven delicious. Service was great.

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Moldy007 . 2018-06-14

MORE AT TripAdvisor

Lovely Italian themed restaurant in the hotel. Good range and quality of food is superb, great place to eat.

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cgreenwooditrack . 2018-06-14

MORE AT TripAdvisor

Interesting take on Italian food, the mantra here seemed to be use far too much oil, tomato puree and garlic! Our pasta disheswere ruined by the above. They'd run out of red wine and could only offer a couple of mediocre substitutes. Open windows caused huge draught and we had to move table. One waited tried valiantly to do every job and failed miserably. Understaffed, underresourced and poorly managed. Wouldn't recommend.

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Jedijacka . 2018-04-28

MORE AT TripAdvisor

Welcome arrival and quickly seated. Restaurant is really nicely decorated and laid out. Drinks order taken immediately and a good explanation of the menu. Awaited quite some time before the starters arrived, which were beautifully presented and very tasty. Then we had a half hour wait before the mains arrived. Again, very nice food. On completion another long wait before the table was cleared. Waited 10 mins for the menus and then had to chase for someone to take the order. 15 minutes later (the restaurant now almost empty) out came the deserts. We didn't bother with Coffee. The whole experience took over 2 hours. On asking for the bill, it was incorrect but swiftly rectified.

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Arthurp . 2018-04-07

MORE AT OpenTable

Impossible to give review. Hotel had closed the Restaurant that evening at short notice because of lack of bookings. We ate in the hotel lounge instead, but that lacked the atmosphere of being in a restaurant. A bit disappointing.

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RanaldM . 2018-01-26

MORE AT OpenTable

I booked Fratellos online for a relatives get together Christmas meeting. Received confirmation. One party travelled from Carlisle and the other from York. On arrival we were told Fratellos was booked out to a conference meal and we could neat in the bar. Food was OK but after that very dissapointed not to have been advised and will not be returning.

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DissapointedfromYork . 2018-01-02

MORE AT OpenTable

Food was delicious - good choice, would maybe struggle to eat here a few nights in a row but would be ok to do so. Breakfast was nice too!

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enyaj-d- . 2017-10-15

MORE AT TripAdvisor

The staff were friendly and helpful, however, the service was slow and it wasn't a busy night. The quality of the food was mixed. The starter was good, the deserts excellent but the mains were one good and one poor. Next time we shall probably eat in the lounge.

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Dave J . 2017-10-12

MORE AT TripAdvisor

Part of the Holiday Inn at Scotch Corner - we had the Bed, Breakfast and Eveing Meal deal. £25.00 per person allowance for the meal (drinks not included). Starter was good, hot and on the large side (Chicken Strips and Italian Sausage with new potatoes). Service was quick, staff friendly and mains were spot on. No room for puddings!

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st c . 2017-10-01

MORE AT TripAdvisor

Our table was booked and on arrival we were told it wasn’t available and we had been allocated a table in the bar area. We were a party of four all who had traveled 20 miles per couple and when we ordered our food three out of the four choices were not available. We made a second choice to fit in with what was available,although the food quality was of a good standard it was a second choice. We felt that the service was a little sparse as there was no attempt to find if we wanted desert of coffees. We spoke to the duty manager and we were given a complimentary drink, and when we made our way out to Pay he did confirm that he would give a further 50% reduction due to the difficulties experienced during the evening. He did take my wife’s email address to send a voucher to this day this has yet to materialise. So on the whole not a very good experience this was our first visit and it may well be the only one.

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OpenTable Diner . 2017-09-30

MORE AT OpenTable

Cannot complain in the slightest on the quality of the food, it was excellent. Service was a bit slow but they were very busy that night. The staff were very friendly and polite. Worth it.

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MickCollins16 . 2017-09-26

MORE AT TripAdvisor

Ate here tonight and had to wait a while before someone took my order. They weren't particularly busy but the waitresses do flit between here and the bar at the holiday inn

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Glenn R . 2017-09-18

MORE AT TripAdvisor

Come here to celebrate my Wife's Birthday. To start, Sat at our table and had to wait for at least 15/20 mins for drinks. So by the time waiter came we had chosen our food. We ordered the "Fish Cakes", however only One Fish Cake came out on the plate (need to address there menu). Then had to wait 1hr 30 to 2hr for our mains to come out as I think they forgotten about us because another waiter asked us if we wanted to see the desert menu.

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Darren M . 2017-09-05

MORE AT TripAdvisor

Very friendly reception, great service, excellent food....and we got to use our Tastecard on a Saturday evening!

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Wyntolo . 2017-08-19

MORE AT OpenTable

This restaurant is situated as part of the main Holiday Inn Hotel and although the breakfasts are self service the food is good and plentiful (as much as you require). The staff are very helpful.

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John B . 2017-08-17

MORE AT TripAdvisor

My husband and I stayed at the Holiday Inn with 2 other couples overnight and booked a table at Fratellos on recommendation of one of our companions who had been before. We were seated in an area directly in front of the entrance behind a...

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pxbradford . 2017-08-04

MORE AT TripAdvisor

Good tasty food at reasonable prices, friendly staff, efficient service. What more can you ask? Just make sure they deliver what is on the menu!

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Alastair G . 2017-07-08

MORE AT TripAdvisor

Me alojé en el Holiday Inn por 2 semanas cuando viajo y aunque intenté varios lugares de comida. No pude encontrar ningún cerca de lo mucho que disfruté de este lugar. Yo la pizza que está hecho a mano y tan grandes, que de ninguna...

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huneyxxx . 2017-07-06

MORE AT TripAdvisor

We has=d the steak special - cooked to perfection. Jenn the waitress is helpful and friendly. Good selection and the wine is very reasonable

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easttown227 . 2017-06-23

MORE AT TripAdvisor

Food was lovely as always,service was however very slow.table booked for 1930 and was getting our starters till gone 2020. Apart from that waiter was lovely and very apologetic.would still return for more food.

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mrsm . 2017-06-23

MORE AT OpenTable

As part of a business trip I ate in this restaurant two nights in a row. It's an Italian and does a wide range of Italian dishes. Had a pizza one night and a calzone the next. I'm not really a pasta guy. All was tasty and well cooked and fairly promptly served. Only criticism is don't sit too near the cooking area as the heat from the pizza oven is uncomfortable.

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Per W . 2017-06-14

MORE AT TripAdvisor

Delicious pasta dishes and ample servings, good prices and nice to be able to walk just from the hotel.

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Lynzinthesun . 2017-05-09

MORE AT TripAdvisor

Booked because of location and attended without great expectations. However very welcoming and friendly staff, faultless food and very good value - we shall return !

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scvf . 2017-04-26

MORE AT OpenTable

The restaurant is well decorated and set out. Tables can be booked at hotel reception. On arrival one is asked to wait and be shown to the table by staff and quickly offered the drinks menu as well as the dinner menu. The food here is a good choice of food both European and Italian style with a good selection of pizzas as well and it is cooked to order so the food is fresh. The service is good and run by observant staff only too willing to help. There is no rush to free up tables so one can take time to enjoy the meal.Breakfast which is included in the booking, is served from 7am-10am weekdays and 7am-12 Sundays. It is buffet style with a wide choice of fully cooked usuals e.g. bacon, eggs, hash browns and black pudding and other continental style items such as choice of cheeses, bread, cereal and fruit. One can easily eat their fill if required with copious amount of coffee and teas.

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Toamy . 2017-04-02

MORE AT TripAdvisor

visited here because we had family staying at the hotel and was very impressed with the restaurant. the food was good value and came out really tasty. the Fratellos pizza was to die for! really tasty! we had a family member who wanted gluten free dishes and they went out of their way to assist her with a dish. Andrew the waiter was very friendly and helpful and could not have had better service. definitely impressed and will go back again

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louise g . 2017-03-20

MORE AT TripAdvisor

We were looking forward to our meal here because of a previous enjoyable meal at Fratellos in Newcastle airport. We ordered a bottle of sparkling water while we studied the menu. A bottle of still water came with two odd sized glasses and a piece of lemon in one! About ten minutes later the waitress came back and rectified the problem. We ordered a starter to share of a platter of olives , hummus, artichokes and music bread. After waiting 40 minutes for a cold starter we alerted the waitress. We had obviously been forgotten because it was brought out immediately. The second we had finished our starter, our mains arrived, which I think is very poor restaurant service. The pizzas were of good quality but the oil used to dress the salad was unpalatable. All in all, a poor experience and disappointing after our previous delicious meal in Newcastle.

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Lynwyn . 2017-03-11

MORE AT OpenTable

Good service. Excellent fresh made food. Stayed overnight at the holiday Inn.. This was a perfect wee place to sit and chill and enjoy a good pizza. Great menu.. I would definitely come again to try something else.

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Char F . 2017-03-09

MORE AT TripAdvisor

Restaurant within Holiday Inn. Have eaten here a couple of times before and remembered enjoying it. However, found it to be a disappointment this time.The menu was a bit limited unless you wanted pizza or pasta. Settled for a ribeye but had hoped for a more "Italian" main such as Chicken Cacciatore or Tuscan sausage. When it arrived it was a bit overdone and the plate itself was barely warm. The waitress would have replaced but I couldn't be bothered so ate as much as I wanted and left the rest.A place to refuel only.

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ifand . 2017-02-22

MORE AT TripAdvisor

Walked into restaurant & was pleasantly surprised, it was quite smart. Menu looked OK, ordered a pasta dish only to be told they had no pancetta, how can an Italian restaurant run out? Ordered another dish & had to ask for a spoon for the spaghetti, dish was very very bland. Parmesan that came was ready grated & tasteless.

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Mark M . 2017-02-06

MORE AT TripAdvisor

we had pizza, thin and crispy spicy was lovely, lots of jalopenos, and meat. it was about £11 but big enough for two to share.

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fanty686868 . 2017-02-05

MORE AT TripAdvisor

For a Holiday Inn hotel, Fratello's offers a good choice of Italian food. Not sure if the Chicken Caesar Pizza would ever be a favourite of mine, but plenty more to choose from.

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Bigbird1960 . 2016-12-31

MORE AT TripAdvisor

The staff were very helpful and admitted us early as we had theater tickets.Good selection of very tasty and well presented food'Next time we go we shall, hopefully, have more time to enjoy it!

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jannyannel . 2016-10-26

MORE AT TripAdvisor

Enjoyed a delicious meal here when staying at the Holiday Inn, Scotch Corner.Gluten free options available. Staff very friendly and helpful.

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vicrosi . 2016-10-03

MORE AT TripAdvisor

Staying in the attached Holiday Inn my colleague and I decided to try the Italian instead of just sticking to the bar menu by way of a bit of a change. The food was very good, well presented and piping hot. Very reasonably priced too

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Matthew P . 2016-09-29

MORE AT TripAdvisor

Eating alone for business - seated and served quickly.Ordered half a pizza garlic bread and Carbonara, both relly nice, the Stone baked pizza base in particular was above average and the carbonara portion size was spot on, not too big or small.Staff were attentive, although dealt with 3 different people, would have preferred a single waiter/waitress for tipping.Wifi wasn't working, and priced in line nationally so a bit high for the general area - other than that, no complaints.

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francis247uk . 2016-09-27

MORE AT TripAdvisor

I have eaten in Fratello's at the Holiday Inn Scotch Corner many times and it has been the attraction of Fratello's that is one of the main reasons why I have chosen to use this hotel in the past. However this week's experiences have not been as good as previous visits, the restaurant has been quite busy this week (a good thing) but the service has suffered. This is not just because they were busy but also because of the attitude of some of the staff who came across as being unfriendly. It also seems a bit odd that a 'cooked to order' pizza is delivered to the table before a glass of wine that was ordered at the same time. There was one particular chap who stood out from the rest because of his cheerful and helpful approach, but unfortunately he appeared to be working in the bar area and only came into the restaurant occasionally.

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OpenTable Diner . 2016-09-19

MORE AT OpenTable

Had a lovely birthday meal with my boyfriend staff were great

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LYNDSAY . 2016-09-14

MORE AT OpenTable

I like Fratello's at the Holiday Inn Scotch Corner because it is a little different from a lot of other hotel restaurants. In my experience the food is always very good and for a hotel restaurant it is sensibly priced.

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OpenTable Diner . 2016-09-12

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Checked in and was asked if we wanted to book a table, they were very busy apparently but had times after 8pm so thought fine and booked. Had a 8:30pm booking arrived at 8:30 and restaurant wasn't exactly packed but it appears the kitchen is also used for the food in the bar and the bar area was busier. Sat down and a very stressed/moody waitress attended to us and informed us of a 30-45 minute wait for food took our drinks order and disappeared for another 15 minutes. Got our order in and food actually arrived in just under half an hour so not too bad until we got to eating the food, pasta was massively under cooked, garlic bread was pretty poor and overall it was a very disappointing meal. Better off going to a Zizzi or Prezzo for half the price if there is one local. Didn't bother to complain as it would probably have involved more waiting so just paid up and left the restaurant still hungry after leaving half the food after leaving the house at 10am and driving for 7 hours this was pretty disappointing.

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Will_h866 . 2016-09-12

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My husband and I ordered pizza. It was cold when it arrived and there wasn't much of a topping. The tiramisu was awful. Sainsburys do a much better version and I would even rather have Aldi tiramisu than from the restaurant. Not a great experience.

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OpenTable Diner . 2016-09-02

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Very good meal, first class restaurant attached to Holliday Inn. Staff very helpful and friendly.Two starters and two mains, plus two drinks £45. Would recommend and use again.

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Viper2701 . 2016-08-25

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After a long trip up to scotch corner and following checking into our room. We booked a table in the hotel resturant n wow lovely to have freshly cooked food to order n pleasant waiter staff totally brilliant its a must eat place really good n good prices too. 5 star quality

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Walter C . 2016-08-12

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We were staying at a Travelodge nearby & they recommend this restaurant. Freshly cooked food & friendly serving staff. We could've eaten cheaper elsewhere but would not have had the quality.

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HelenM . 2016-08-10

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Lovely service from start to finish, and our food was delivered quickly, and tasted delicious. The restaurant was very clean

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J K . 2016-08-02

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Booked online, which was confirmed by email. Traveled 40 miles from Newcastle to arrive and find restaurant was closed (apparently for a month) but there was no indication of this on the website. Were given an alternative meal in the hotel bar but this was not the Italian meal we were expecting

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OpenTable Diner . 2016-07-18

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The food was fine and the staff were very attentive. I think the dessert menu was a bit limited in choice and didn't have enough variety of Italian sweets for me.

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Maxine N . 2016-07-12

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We stayed at the hotel and decided to eat here. Handy as it is in the hotel so not far to walk. A reasonable choice of starters and main meals at a reasonable price. We chose a chicken dish and a risotto for me. Very tasty but if there was a problem too much garlic for our tastes. Nice wine but a bit pricey for a bottle . The best tiramisu I have ever tasted and I have tasted a few . Took it back to our room to finish. Espressos a bit colder thann we would have liked . All in all a nice meal

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daffyhedgehog . 2016-07-09

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Was able to book online. Varied menu, specialising in Italian, but catering for British as well. Generous portions, well cooked and cheerfully served. It is in the Holiday Inn, so it is easy to park.

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Obanwalkers . 2016-07-08

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Good food served cheerfully. Good sized portions. Pity no pan score.

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OpenTable Diner . 2016-07-06

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Raining heavily at dinner time, so I decided to eat in rather than take the short walk across the A1 junction and into nearby village.Food was OK, but nothing special. Pasta sauce was too homogenised, and little taste. Red onion in salad was getting a bit old.We'll see what breakfast offering is like in morning!

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ashgreen . 2016-06-29

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While staying in the Holiday at Scotch corner visit Fratello's restaurant, the staff are very helpful and courteous, it's inexpensive and they cater for everyone. You don need to be staying in bed he hotel to eat here, but I think it helps as you can eat drink and go to bed.

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Jim H . 2016-06-28

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Very good Italian themed restaurand with comfortable surroundings situated within the Scotch Corner hotel. Attentive service with wide ranging menu.

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Ian B . 2016-06-23

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Good food at a fair price, very good service with a smile always polite & not rushed, comfortable surroundings, good variety Italian menu

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BigPeteW54 . 2016-04-29

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slight dip this time, still good but nowhere near as good as 1st time! staff still friendly and very good! menu change so not as much choice, but still very nice

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12121874 . 2016-04-22

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Visited as we were staying at the Scotch Corner Hotel. Food was good Italian style - tasty and mostly fresh ingredients. Reasonable value given the postition - fairly captive audience. Good service. Watch out for the Tomato & Basil soup as it's quite garlicky - very tasty though!

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Towman2014 . 2016-04-04

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This is part of the Holiday Inn A1 Scotch Corner, we had a carvery and dessert, they gave you plenty of meat and I went up to get extra stuffing and condiments. You just helped yourself to the veg and I did feel a bit of a glutton but compared to other peoples plates, mine was fine.

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AmandaTJones . 2016-04-01

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Used on recommendation of a friend, close to where we were staying on route North. Great food, excellent service.

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Tim J . 2016-03-13

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Hadn't been for a long time, but we were lucky to win lunch for two at a special event in the function suite, paid for 3 extra seats for the daughters and grandson. A very well organised carvery lunch with a children's Disco, baloon modelling etc. Place was full and all families seemed to enjoy the experience with games and prizes for the kids. The games were a little young for the grandson at 11 but the others enjoyed it and kept them occupied. The staff were very attentive and the carvery excellent with the Chef making sure we all had plenty to eat with a choice of three meats and a miriad of vegetables all beautifully cooked, great yorkshires. Most peoples plates were piled high wondered if it was a competition to see who got the most on the big plates. All in all it was an excellent reintroduction to the Hotel and was excellent value for £11.95 Adults and £5.95 a child especially as the Mothers got a £10 voucher for future dining valid till september. Will definitely be back and would recommend it to anyone and wasn't too far for us driving from Eston. I think other carvery lunch places could learn a lot from their organisation and quality.

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JimEstonUK . 2016-03-08

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