Frankie & Benny's in Merthyr Tydfil

Food was really nice and service good.

Very satisfying experience! Harry was super!

Charlotte was very welcoming and friendly! Would definitely return!

It was my 1st time and my last..Food was 1 hr wait..it wasent busy...2 burgers was half filled with whatbit say on the menu..

Lovely time here for my granddaughter first Birthday. They really do make a lovely effort for birthdays here

It was so amazing and perfect, lovely good food, amazing atmosphere

lovely food our server callum went above and beyond x

The staff were very friendly and very accommodating. Joe instantly accommodated my mother who is currently in a wheelchair so we were delighted with that. So a brilliant service as well as brilliant food. A very enjoyable experience and will come again.

The service we had from a young man was exceptional

Overwhelmingly underwhelming. Poor quality food, dirty tables, overpriced.

staff were great and very professional. food was lovely and the prices are really good for the quality of food you get here. I can definitely recommend eating here.

Waited 2 hours to be delivered guy didn’t speak much English hard to talk too , food was freezing

Very poor service , total ignorance all around, waited nearly 30 minutes without being acknowledged. Manager needs to sought things out.

Amazing new menu. Block party platter was great and I even have supper sorted. Finished off nicely with a strawberry meringue sundae.

Can’t fault the service of the staff especially the bar staff Gareth. But the new menu what can I say about the menu so much choice I couldn’t choose so I gave Tracy for a recommendation and she suggested the block party platter (highly recommend )

Lovely food in here, service was lovely from Sue, great vibe dining in. Will be returning :)

Excellent service from Calum, very friendly and energetic giving a brilliant experience! Food and the restaurant were great and the management team was really open about any surprises and decorations for the birthday celebration. 😁

I've deleted my previous positive five star review. Today's visit confirmed a suspicion from a previous visit a few months ago. The standard has suffered a major decline since the new management took over. We had the Spaghetti Bolognese today and wondered where the meat was. Having eaten the pasta we discovered the Bolognese was so watery and oily it had sunk to the bottom of the dish. The music is far too loud, and the atmosphere is more reminiscent of a cheap nightclub. The only saving grace was the staff who are working hard to satisfy costumers despite the working conditions. This visit confirmed my commitment to eat at the much better Nantgarw restaurant in future.

Bit of a wait to be served but otherwise a nice time was had. Had to unfortunately send my food back as it was very cold as a long wait, but was immediately rectifed upon telling the lovely waiting staff.

Service very good and staff friendly but food (calzone) was served cold and with raw dough - very unpleasant and inexcusable given that restaurant was not remotely busy so kitchen staff not performing e en basic checks of food serving temperatures - I cannot recommend but I might have just been unlucky. Restaurant resolved by not charging for the uncooked food

Served by Sue, what a lovely lady 10/10

I haven’t long finished work and thought a bite to eat before going home, when I walked in the atmosphere was amazing and the server Caitlin was even better, all credit goes to the chefs and Caitlin

I was totally amazed how delicious the food was after speaking to a chef called Scott as I ve wanted to try the Manhatten Calzone and don't like spicy food and know there was meatballs in it and the meatballs starter is spicy I thought this would be the same but he really put my mind to rest and I really enjoyed it and wish I had tryed it sooner so a big thanks to Scott

Loved the food, had the buffalo fried and have been talking about them over the past day to anyone that will listen. Also service was brilliant from Harry. Unfortunately I don’t live in the area so won’t be back soon but will hopefully be back next time I’m in Merthyr.

Staff were very courteous, prompt and helpful

i was served by charlotte and sue !! overall, a lovely experience, the service was fast and satisfactory and the food was delicious!!

Had a lovely time, server Caitlyn was brill Will gladly go again

Had the best time, food was delicious staff was friendly , and our server caitlyn made sure we all had the best time it was my birthday the other day and it was amazing xx I’m vegetarian and so many accommodations for me it was probably one of the best experiences I’ve ever had

Absolutely incredible, Ten out of ten! 💯

Worst experience in a restaurant. Front ladie extreme unfriendly and def.

On time but changed the delivery time 3 times. Not the delivery drivers fault

Great food, staff really helpful.

Was a long time having our order taken, but there was an apology. The portions are so tiny! My little one asked for more when we left

Myself and my partner visited Frankie & Benny's Merthyr yesterday and had the most amazing experience! Staff made us feel very welcomed as soon as we walked in, everyone was smiley and kind and polite! Callum couldn't do enough for us he was absolutely amazing and was so well mannered, he made our evening! Highly recommend and we will be returning very soon

Always enjoy visiting this branch and being served by Sue

A lovely place to go have food with the family. They sang happy birthday and brought out cake for them. The food was absolutely lovely and so was the staff. I would defo go here again

sue is very kind, helpful, what a legend

Thank you , sue was our server and she was lovely.

Tiff was great very helpful today

Brilliant food, good music, great service and nice lamp shades

Never again, side of broccoli was frozen and was asked if we wanted it reheated or a fresh one, obviously we asked for a fresh one only to be served the same one! Absolutely awful and it's not a cheap place to go. Avoid! On the way out we spotted this note.

Food was beautiful, fab service staff welcoming and friendly

Our server Caitlyn was polite, pleasant and friendly.

Great food prompt friendly service

Service was fantastic made my kids feel very welcome name of the waiter was Caitlyn

workers really polite and make you feel welcome, food was amazing

Excellent service from Joe. Thank you!

Hair in my food. Seeds in water.

Always a good option paired with a movie at Vue

Lovley food & a lovley server Tiff

Served by Tracey today really enjoyed

This place was always busy during the day food gone to sjit won't be coming back

Lovely food and our server sue was super helpful and friendly

My granddaughters 8th birthday lunch treat today and she was made to feel so special. Sue who served us is always friendly and helpful Thank you so much for today

food was dry and didnt have any of the toppings like last time

tiffany was an amazing waitress, polite, and made sure our experiance was good

Lovely service from the Maneger leasly would deffo recommend

Caitlyn and the Wolverine guy (Sorry, we never got your name!) were amazing for the birthday we had there. 10/10!

Expensive microwaved food and service was awful. No draught beers / ciders, £5.40 for a 330ml bottle of peroni, £3.60 for a glass of flat coke. Avoid at all costs.

Very tasty food and a wide range of mains for you to have. Only reason for 4 stars is that it is expensive and they can take a while to come to your table and take your payment at the end. Other than that, it is spacious inside and the staff are friendly and the food can be quite quick to arrive!

Had a fantastic meal with my friends. We had brisket fries that were amazing, would definitely recommend! Tracy, Sarah and Charlotte served us and were super friendly

Stunning bbq chicken and brisket fries. So glad the coleslaw is back.

Really good service especially our server Charlotte!

Best pasta ive had in my life, an i dont usually leave reviews, ive just had the tomato pasta and ive ordered it again it was that good

We only went in for coffee, service was great and they made me a mocha, when it wasn't on the menu, delicious 😋

Great place, food was yummy and our waiter Callum was the most gracious staff member ever.

Great experience for a birthday meal. Server was friendly and attentive and the food was perfectly portioned and cooked.

Always a favourite chain, this was our first visit to the Merthyr Tydfil F&Bs and we weren't disappointed! Great food, quick service and a nice atmosphere inside. Easy parking outside or walkable from the town centre. Recommended if you're in the area and looking for a decent meal out. It's also located directly opposite a cinema, public swimming pool and few other outlets.

Great restaurant! Really had a pleasant time with my family. We came quite late, but they allowed us even after it closed. Great people and great atmosphere!

Awful food, terrible service, not the staff's fault, just not enough of them, the one's who were there were helpful and friendly.

Lovely food very clean would definitely return easy parking as well for disabled people 👍👍👍

Good service from Charlotte. Food ordered and served quickly.

Lovely family meal for fathers day

Fantastic service! Great food. Really enjoyed my night

Brilliant service, nothing was trouble. The waitress was brilliant, friendly and helpful. Food was lovely too.

Unfortunately the food was cold.We understand when out for delivery that food will go a bit cool but not cold.

Had Frankies Feaster, huge plateful that was hot and tasty.

Dirty cutlery in the cutlery holder. The chips were served cold

All we'd like to say is that Caitlyn is a prime example of amazing customer service! Friendly, always with a smile she made sure we'd have a lovely time! Thank you Caitlyn.

For such an empty restaurant, the service was awful. Long waits for no reason. Starters were good. Main meals were awful. It was such a shame.

Great afternoon out for my daughter’s birthday with 8 of her friends. The staff were friendly and the everyone thoroughly enjoyed themselves

Staff were excellent, all really friendly and made a huge fuss of our daughter for her 5th birthday. Really impressed.

Lovely place to eat. The only downside I found was that you don't get anything with you lasagne. Also could of been alot more chips for the price.

Great place, food was excellent and friendly staff, checking if anything was needed regularly.

Server made a long day better, food was mediocre.

Come to Frankie and Bennie's tonight and had a great service from Caitlyn and Lesley. Food and drinks arrived in good time and will be making another visit soon.

Stunning food with very welcoming service. great help with working out discount.

1st time here and will definitely be back ! Callum made us feel very welcome and is extremely good for front of house! if all staff in the industry conducted themselves in his manner, efficiency and over all persona it would be a pleasure to dine out more often! The lasagne was the best I’ve had in a long time and the chicken with ribs were enjoyed by my husband 👌🏻👍

Food was good but drinks so slow. Staff dont give a toss 😕

Great food, quick service and enjoyed our meals. Kids eat free with an adult meal from the standard menu (during Easter holidays). Service was excellent.

Service was great. But they've changed the gluten free pizza from what I remember. It used to be lovely. I went recently and the gluten free pizza base was far more like bread. It reminded me of that square-cut primary school pizza

My food was cold when it got to me

Food was no way up to par chicken was chewy, peas rock hard, jacket potato was dry as the Sahara desert tbh never coming back

Delicious food which was fresh and hot and so tasty.

Food was nice when it arrived!! 1 hour and 20 minutes from sitting down to getting our food, 50 minutes from ordering it. not overly busy in there, plenty of spare tables...

Lovely meal, served by Calum excellent service, Great food and atmosphere.

Havent been there for a long time. I wont be going back.

Everything about it was perfect thank you

I received a cold and flavourless Mac & Cheese, it was totally inedible. I did also have a garlic pizza bread which was fine.

Food arrived cold. Not great! Won’t be ordering again.