Frankie & Benny's in Leeds

Ended up there for hours due to long wait time for food and constant issues like eventually getting told they had run out of what we had ordered. When we finally got to eat the food was average at best and certainly not worth the price, I could see our waiter was trying to make the best of a bad situation but after all that we will not be returning. Honestly there are better food options in white rose

Food lovely, staff efficient and friendly Pleasant surroundings

Came for food before the cinema and Leon served us. They are so welcoming, friendly and just generally a lovely person. Would come back for the service alone. Food was also great, quick and tasty.

The food was absolutely delicious and so was the service there is a nice chill atmosphere and an all around fabulous experience for me and my kids

Discriminatory and Poor Service at Frankie & Benny’s Whitrose, Leeds I am writing to formally complain about the unprofessional and discriminatory treatment my family and I experienced at your Whitrose branch in Leeds on **18/11/2024**, during a birthday celebration for my husband and son. I had informed the waiter about our plans to celebrate and requested that the cakes we brought be lit with candles and served with music. The waiter instructed us to place the cakes on a side table, which was unusual based on my prior experiences at your other branches. Later, the waiter claimed the restaurant had no lighter to light the candles. However, shortly after, another table (a British party) received their cake with candles lit and music. I had to leave my guests to find a lighter in the shopping center. Upon returning, I learned that the shop manager had rudely told my guests that we were not allowed to celebrate there and insisted we leave. When I asked for the cakes to be served with music, the manager refused in an aggressive and disrespectful tone, ruining the celebration for my 5-year-old son and our family. This incident was deeply upsetting and seemed discriminatory, as other customers received full birthday service while we were denied. I request a formal investigation into this matter and an explanation for the unequal treatment. I also expect a written apology and assurance that appropriate action will be taken to address this unacceptable behavior. I look forward to your prompt response.

Went to the restaurant on Sat 16/11 and was served by Richie. Service was 10/10 and he was very attentive even though it was a really busy and I could see that everyone was rushed off their feet. The vegan pizza was lovely.

We came on Monday evening and was served by the lovely Richie. The food was great, in particular the meatballs! All round a really lovely experience and Richie in particular couldn’t do enough for us, thank you!

Called in the restaurant in The White Rose Leeds. Waited quite some time before drinks were brought and for our order to be taken. The food, when it arrived, was average at best. I had a chicken and pasta dish and my husband had a "pizza". It was more like a cardboard Frisbee with bits of chopped meat on top. Hardly any sauce or cheese. It cost a total of £42 for the meal and one beer and one coke. Total rip off, won't be visiting again.

Can't believe a company has stopped doing breakfasts, surely this was one of their best sellers as it's usually quite busy. We weren't told any of this until we'd sat down and placed our drinks order. We decided not to stay as the brunch menu was all very sickly sweet and not very breakfasty, but unfortunately we had to honour our drinks bill which we wouldn't have ordered had we have seen the poor menu. Their food as a whole is quite poor so I doubt they have long for this world. Maybe the recent buy out is to run them into the ground, if so they're well on their way to

Just a little disappointed as there was no ceasear salad as they ran out of dressing. Then no beef brisket and no brownies on the kids menu. Food was good though. Service from James was really good.

Frankies at White Rose. Staff & service excellent. New breakfast menu awful, no traditional fry up?? Wont be going again.

Fabulous food, great service, nothing was too much trouble, brilliant atmosphere.

Very poor eggs bennie were over cooked (boiled egg), muffin was not toasted and changing the crispy bacon for hash brown is bad mistake. No decaff drinks...definately not a bigger better frankies..not the fault of the staff poor management decision...no more visits

I paid 30 pounds for 2 pizzas for my friends and after we ate we were still not full all boththe pizzas are small

I ordered the Hawaiian pizza which I've got to say was the worst pizza I've ever eaten. It was hard to cut into with hardly any filling on top and tasted very bland. I complained and was asked if I'd like another making which I declined. I really didn't want another one of these. I left most of it but found when the bill came i was being charged the full price. I queried this and she knocked me 20% off he pizza. Shocking. I don't think I'll be visiting again.

pancakes stale very swift friendly service

My son absolutely loved his food well done at getting him to eat healthy

Very poor choice on the breakfast menu

Popped in for breakfast, the new brunch menu is amazing!

We came to see what was new on the menu. The food was delicious (as always) and Wiktoria looked after us very well. See you again soon 🤩

Very good experience the new menu is amazing and brings a lot more choice and variety

Looking through the menu there is s burger selections. Bang in the middle is triple stack chicken which sound like 3 chicken steaks in s bin with guacamole and bacon too. This sounded amazing and at 15 quid you'd think it would be amazing! Unfortunately, though, it was a small piece of chicken on bog standard loaf bread with an additional layer of said bacon and guacamole. This came with chips. However, I'd not eaten that day and it was 6.30pm and I was starving. The bread despite being toasted tasted stale and the chicken was slightly undercooked. That was all I had that day. I'm afraid to say that the meal actually gave me an upset stomach the and consequently the runs the following morning. This will be my only experience as I certainly will not be returning to this overpriced and over valued establishment!

Wiktoria was amazing! Patient, helpful and efficient a real asset to the place. Service with a smile :)

Pizza fine but burger wasn’t. Bread was soggy and strange colour assuming because it was soggy. Some chicken was grisly and hardly any halloumi

Really lovely staff had a lovely time thank you Gemma and Mathew for making our evening

Turned away from nandos quite rudely, went to frankie and bunny's in white rose, great welcome, friendly staff, nothing too much trouble. Gemma was lovely, chatty and friendly. Will definitely come again

The staff are always welcoming whenever I visit with my 10 year old daughter. Nothing is too much trouble. I do think the food can be bland depending on what you order and a little overpriced for example I ordered a casear salad and it was mainly lettuce no other salad ingredients and it cost £11.95 didn't have any real taste the dressing helped a little. I also had the potato skins, and again, they were rather tasteless and dry. Apart from the food the staff are always friendly and never rush you.

Loads of tables empty especially outside but never enough staff to serve you. Multiple times this has happened. Went to pizza hut instead

Very disappointing. Food cold, garlic bread dry and cold like it had been made and left out to go cold, one pasta too spicy, no real flavour just spicy.

Me and my family ate here earlier today! The food was lovely, our server Scarlett was an angel! She was absolutely swept off her feet and was running around helping others. We used our tastecard too which was fantastic for money and value. We will most definitely be back 😸

Although the food was of good standard, improvements could have been made. The hummus on the burger was almost invisible there was that little of it. The Tiramisu was of nice texture and well presented, however the taste was borderline tasteless. The atmosphere is great, we love coming to this restaurant because we always feel welcome and never rushed. We were waited on by Megan this evening, she was very professional and got the balance right of friendliness. Her appearance was clean and smart, and her welcoming was perfect. Her patience was exceptional and she is a real asset to the brand. Big thank you.

Cold food, even after warmed up

We enjoyed the food but took ages to be seated even though there were tables free. A few groups waiting behind us ended up leaving and going elsewhere. We would have but being at the front of the queue we kept thinking it can't take much longer. Once we were seated it took ages again to take our order, we couldn't get anyone's attention, it was like we were invisible. The food was nice though but again, we asked for the bill and it took longer than necessary. This all contributed to a poor atmosphere. If they could get the staff to be warm and friendly and make the service quicker then I'm sure more people would enjoy eating here. The other people in my party said they will not go back here.

Went today ...No sign asking to wait to be seated. Few people queuing well over 10 mins. No staff on front desk so all waiting went to seat themselves, my group included. After a while a server came and asked why we were seated and if someone had seated us as they were only taking bookings and we could not order or eat there? Same happened with others seated even though there was lots of empty tables and no signs on tables stating reservations/bookings only? Anyhow most of the customers who were rudely sent away went to other restaurants in the food area, some to Fridays where we ended up. Have to say service was impeccable,had varied gluten free, didn't have to wait even though it was very busy. Food delicious. Lovely,friendly helpful staff. Frankie and Benny's ?? Your loss...your rude servers are losing your company money...won't be going here again and I'm sure others refused service won't either.

Ordered spaghetti bolognaise but the order came with a pea size drop of bolognaise sauce. It’s super dry and plain wouldn’t waste my money again.

Great food and costumer service.

Friendly helpful staff, everything ordered was very tasty

Staff and food was fine untill I got home and couldn't keep off the toilet

Excellent food, excellent price. Staff are wonderful what more could you want?

Lovely welcoming restaurant. All staff who seen to our table was so friendly! Will be back. Thank you.

Rae was an absolute star! Loved how she interacted with the kids! Thanks

Ritchie very friendly professional efficient

Despite being 75% empty, they refused to let us be seated for an evening meal, despite there being only 2 of us. Apparently if we’d have booked online, we would’ve been fine. Very rude manager, poor customer service.

Great quality food and good selection of dishes

Service and food was appalling. Waiting over an hour for a set lunch don't understand why it took so long kept making excuses its busy clearly can't cope with lunch time rush. Starter was given an hour before main don't understand that when food was ordered at same time. Have to admit hugely disappointed as been before but such a shame they can't get food out on time.

The food was good, the service was good. Absolutely no complaints 👌

Leon was fab, the food was good. Thanks!

It's OK, nothing special , mass produced cook chill food

Had a really lovely meal. Staff friendly. Wasn’t too pricey for a family of 5 and kids enjoyed their meals. We were served by a young lady with dark hair and she was really polite

Really poor steak. Classic shoe leather!

Went in Saturday and it was really busy, the staff did not stop the whole time we were there. Food was lovely, staff friendly would definitely recommend and return!

Had to wait ages to give our food order because the woman was to busy flirting with a White Rose security guard, had to be told by someone else to take our order, she stood there most of the time chewing gum with her mouth wide open. The price for four little chicken strips was £7.75 and looked ridiculous for the price, see photo, was just a miserable atmosphere, will not be going back.

Slow service, waiting over an hour for food, watched over 20 meals get sent back for been cold or wrong, paid for our drinks and cancelled the meals. The kitchen staff were bang out of order with their attitude towards the service staff, made one of the waitresses cry!

Not been to a frankie & penny's for years almost forgot how good it was food was amazing and staff friendly and helpful love the od music makes the place more atmospheric

We had great service, the team was friendly, the prices were fair, the atmosphere was pleasant, the food was good… I would definitely recommend to friends

We had a pizza party for 12 boys for a 10th birthday celebration. Emily was our host and did a brilliant job, this was the first time this restaurant has done a pizza party but they managed it amazingly. You get a chef’s hat and apron, then the pizza base with toppings to make your own, then while they cook the pizzas you get a pizza box to decorate. The children said the pizzas were the tastiest they’ve ever had. Emily couldn’t do enough to help us out, she was constantly on hand and responding immediately to the needs of the children with more toppings and drinks etc. the birthday boy is desperate to go back!

Food absolutely delicious and the cocktails lush and the beer too 😋

Katie was amazing, smiled and made us laugh, took the time to explain no stocks and offered alternatives.

Great food, good atmosphere but service was too slow. I would come again but hopefully there will be more staff.

Wait staff are a bit rude and pushy

Very disappointing. Didn’t mind waiting. But people getting served before us. But if they’d have been totally busy it’s understandable. But watching the chefs playing about Is not on. We walked out. Didn’t get food think they forgot about us. People served who came in after us and leaving before we Got ours. Not the way to run a business !!!!!

Emily ! What can I say… amazing customer service. Even after our fussy 5 year old said in front of Emily that she would prefer to go to Nando’s due to enjoying the gluten free mash. To which Emily’s response was we have mash here too! 😊 We went through the menu which was great as we struggle to eat out with our daughter who is coeliac. My daughter enjoyed her dinner and Emily made it a really enjoyable experience and put us at ease by just being herself with our daughter and just the little things like getting some colouring and including her in the conversations. 5 star experience ! Thank you Emily ☺️

came in for food over the weekend, service was great and really enjoyed the garlic bread cheese, would come again

Just called in for coffee with friends. Very friendly and efficient service, excellent coffee too.

Won't be going back. Food was poor quality and bland, obviously cooked from frozen. Mentioned to the waitress that the chips were very dry and we weren't happy with them, nothing was done about it. Service was very slow, staff seemed disinterested. Floor and tables were not clean, we saw a waitress/supervisor wiping the table crumbs onto the seats and leaving them there. The music was playing far too loud, zero atmosphere, couldn't wait to finish and leave.

Disgusting, cold, tasteless mac and cheese. Was watery and a waste of money!!!

Lunch with my daughters it was lovely it was really special thankyou xx

Visited here in half term and the food was great, decent price and very good service provided by the staff, despite it being very busy. Would recommend.

Stopped for some food while I was out shopping, food came really quick and was very tasty. Greeted on arrival by a lovely member of staff and was served by some other lovely members, excellent service. A lot of choices on the menu, will be back again

staff are brilliant, food was good and value for money, easy dining :)

Just felt not looked after. Outside area was closed and we didnt know. no notices people were sat there still took so. Long with service and getting the food

Rude impolite staff and management is no better if i could give them zero stars i would!!! shocking behaviour and i will be emailing the head office to further complain about are issues!!! avoid at all costs!!!! And i’ve been going to frankie’s and bennies for the last 20 years and we’ve also held our business meetings and dinners there and will never attend or book again! one word for the staff is vile!

Would give no stars if I could, left us sat at a table waiting for 10 minutes while staff wandered past us ignoring us on their phones, its worth noting the restaurant wasnt busy at all. They were too interested in Facebook to serve us and more bothered to talk to their colleagues, gave us a very unprofessional attitude, I won't be returning.

Food was awful. We complained about 4 out 8 courses we had. The best part of our experience was the waiter who was pleasant & helpful. We will not return.

Went for a table today was stood waiting for 20 minutes just to get seated after been told 2 minutes when we first arrived the staff were only bothered about taking orders rather than seating waiting customers we were need up leaving after not getting seated and we felt really disappointed in the lack or customer service and professionalism it’s definitely a restaurant we won’t be returning too.

Over priced food. Under rated descriptions.

I remember this place as something nostalgic and warm as a kid. Old 60's Elvis music playing with the italian x American interior and the comfy red leather seats. I returned after years of not attending and now I feel like I'm in your average corporate diner. Modern dry music playing, old interior made more modern and no more of the red colour scheme. It was only 5 years ago when I loved it and now it's a bland experience. Food is alright tho.

! LIVE SNAIL IN FOOD ! We ordered a pizza, chips and salad and we were served the food which came with a LIVE snail. The snail was still alive and crawling over the food. We obviously flagged this up with the server who referred us to the manager - needless to say they were apologetic but this is still unacceptable! If we hadn’t have noticed, we’d have consumed that poor animal.

Service is amazing thank you to James for looking after us so well and very helpful. The food was incredible. Great drinks and lovely atmosphere with great prices

Came for breakfast for my friends birthday I’ll start with the service it was spot on lovely well presented well spoken young lady…now the food…it arrived within about 4 mins of ordering the bacon was massively undercooked the eggs were raw the sausage was pink in the middle the toast was just bread I’m so disappointed with the food it’s unreal I didn’t make a fuss or complain in store due to having my friend with us and not wanting to ruin her birthday but seriously people avoid breakfast here 33 quid u should spend elsewhere!

Not good to be honest. Food was mediocre and over priced. Will choose 5 guys over here next time we're at whiterose.

Service was very awkward, the table next to us left without paying because their food came frozen cold. This should have set the tone and I wish we’d left then but we’d just finished ordering. Our food came extremely bland and cold. We probably each ate a couple bites of it and left the rest. The waitress then came back over and didn’t even ask if there was anything wrong with it, just took the plates and left the bill for us. At this point I felt quite awkward bringing it up and begrudgingly paid as I’m not the greatest at anything somewhat confrontational, the bill had just been left and the wait staff didn’t appear to be heading back towards us. I won’t be going to another Frankie & Benny’s after this experience being my first and only time dining at one.

I ordered a ceacer salad....I should have read what it consists of....but I didn't...a bed of lettuce with 4 croutons on and some kind of flavouring wich they said it was Parmasam...ihad to pay extra for a chicken breast to go with it...it was £15 .....like a child's portion...ripped off....thats all I can describe it

The lady was lovely who served us the food was tasty and the music was a bit loud for my liking expensive

Terrible service! As soon as me and my fellow colleagues came into Frankies and Benjamin, we were greeted by a rude and offensive employee (whom of which was balding) and didn’t take us seriously for ordering as we had lots of people with us. He treated us as an inconvenience. After he had seated us, he was still being rude when he took our order. We waited for the food to come. It was overpriced. Damn right. It was £40 for 2 pizza and 4 milkshakes we were expecting a bigger pizza due to the standards set by the media, however it was very small. Smaller than….. My food tech students could make a better pizza. Never come here again it is a rip off of your money!.

A smaller than usual Frankie & Benny's in the White Rose centre. We chose from the lunch menu, which was reasonably priced compared to some of the other items. Had a wait for the food to arrive, but when it did, it was lovely. The service was great and the staff were professional and friendly. We'll be going back at some point.

The food is basic, the staff just don’t know how to smile. It’s soooo over priced for what you get. I feel it’s daylight Robbery

Went here because too busy for any where else ,staff were great,quite clean, very average BBQ chicken burger,not much chicken for the £14 price, chicken is very cheap,burger bun too small for meat which kept sliding out, chips were ok as were the milkshakes,F&B give better value for expensive average meals....

Items missing from order but overall not bad

Lovely food as always. Never had a bad meal from here. Always packaged well and with care.

Truly dreadful dining experience. We've been "giving this another try" for far too long now and our latest terrible experience was the icing on the cake. My Wife ordered the Sicilian Calzone, it was raw and uncooked. I ordered the meatballs and had the runs. We ordered Chocolate brownie with whipped cream, no ice cream and they brought it with ice cream. The service was nothing less than appalling, slow and inattentive, zero apologies for serving cold food and practically giving me food poisoning, charging us £60 for the pleasure with not a discount for the shocking experience in sight. This restaurant is in trouble and I can see why. I fear 2024 will be the end of the line for Frankie & Bennys and it's just lost our family as paying customers.

Nice enough establishment for lunch, food was good

Great experience when we visited at teatime 2nd December '23. Food tasty, decent portion sizes and fair prices. Our waitress Emily was an absolute gem! So friendly, welcoming and helpful. A credit to the team!

Good grub, good service I just find it a tad expensive

Appalling service by staff more interested in having a laugh than providing customers service. Food quality is poor, evident frozen food, which has been reheated- steak quality isn't good either. Price should be noted that this is mega expensive considering it's re heated freezer food- so expensive for what you actually get!

Really enjoyed my meal, and the staff were lovely

Called for a late breakfast/eatly lunch before tackling the Christmas shopping! Staff were friendly but not in your face. Food came out fairly quickly, but that may have been as we ordered breakfast food rather than waiting for the 12 noon menu switch! Place was very busy for so early, which is a good sign, although some may look at that as a negative I most certainly do not! Would I go again, probably!

Nice food and the staff could not have been more helpful will definitely be returning.

While the food was undeniably good, the slight delay in its arrival was attributed to the busy day, a consequence we anticipated. The lunch menu proved to be affordable, with the carbonara, while less 'saucy' than other locations, still maintaining its delicious flavor. Desserts on the set menu are lacking, unfortunately. The drink selection, typical of Frankie and Benny's, offered a variety, although beers and cocktails leaned towards the expensive side. On a positive note, the free refill option for Zero Sugar Soda was a welcomed touch. Service at Frankie and Benny's was a standout. Despite being informed of a 10-minute wait at the door, we were promptly seated after only 2 minutes. The woman serving us was not only efficient but also friendly, engaging in a pleasant chat that added a personal touch to the dining experience. In summary, Frankie and Benny's delivered a positive dining experience with good food, despite the slight delay on a busy day. The service was exceptional, and while some aspects like drink prices leaned towards the pricier side, the overall atmosphere and friendliness of the staff contributed to a pleasant meal. A solid choice for a casual dining experience.

Absolutely garbage. Terrible over priced poor quality food. Would not visit any Frankie & Benny's again.