Four Seasons Chinese Restaurant - Chinatown in City of London, Westminster

We have been coming here for four years, was our fav restaurant in China Town. Last three visits the salt & pepper squid came out cold, which means its chewy, very disappointing. I told the waiter tonight he just grunted at me. You come here for the food, not the service but when food is cold, you don't come back!

Slap bang in the middle of Gerrard Street, with delicious looking ducks hanging in the window, this is one we have been meaning to try for ages and we are so glad we did. There have been some no so good reviews lately, but I have to say our experience was really good. We were warmly greeted and shown to a table of our liking (not wanting the first table we were offered near to the front door). We were looked after very well and were served by friendly, funny, helpful staff, for whom nothing was too much trouble. Then there was the food - the steak fillet with ginger and spring onions, although not cheap at £20.80, was worth every penny - plentiful, hot and absolutely delicious. If I had to choose my last meal on this earth, this could possibly be it! We also had char sui pork and shredded chicken noodles. We thought we had over-ordered, but found we tucked it all away, without feeling bloated - just right. There were quite a few Chinese people eating in here, which we took to be a good sign as well! We will certainly be returning. Thanks Four Seasons staff.

Saw this was voted No 1 by Time Out so decided to try it. Nothing much to look at outside or inside but food was amazing. Service was good too, very friendly staff. Just read some recent reviews and was shocked to see negative ones. We couldn’t complain about anything. Would definitely return if back in London.

We had waited about 20 mins for a table then were told to head upstairs Crammed in like sardines no room at all Ordered our food You do get quite alot of the main dish Quite rude staff didn’t ask if we liked it, wasn’t offered a fork had to ask then they have a nerve to add tips onto the bill of £8 just for them to bring the food to the table - If I had good service the tip wouldn’t be an issue but I wasn’t happy about that Could only serve big bottles of water £5 each absolute rip off The food was nice and tasty but that’s about it I don’t think a drink and a main meal and rice warrants a bill of £66 Wasn’t really happy and definitely won’t go back So to me this is just a tourist trap so view your bill !!!! Not the cleanest of places either

Disappointed. Heard much about their famous duck and roast meats. So ordered roast duck and rice £15.00 The portion of duck was small served on oval style plate smaller than a normal plate. The duck itself was tasty and sauce sweeter than normal. However, the same from the Wonkie, wardour steet is less than £10.00 on a normal size plate and was double the portion. I would say that the difference in taste was not that great to warrant the hype about 4 Seasons.

The level of poor service simply should exist in this day and age. We ordered our food which came in a timely manner, the portions seemed small but ok we can live with that however the rice was cold. When letting the waiter know, good reply was "I don't know why it's cold, that's the kitchens remit, I don't do the cooking" (in Cantonese) and refused to change the rice. Completely ruined the end of a great family day out. Will never visit again. Plenty of other great restaurants in China Town. Shame to the name of Four Seasons.

Much positive buzz about this place doesn't really come to light for me. Small, brightly, lit, and noisy. Service is brusque to say the least. Peking duck was completely dried out. The other fixins, especially the hoisin sauce were very good. Also had the shrimp toast. Very good, but not particularly memorable. Saw some vegetable dishes go by that looked very good though.

We booked in to the Four Seasons for Dinner on Friday the 8th of March after seeing lots of social media posts and videos talking about the amazing duck and pork belly on offer. You can see these hanging in the window which definitely entices you in. we were seated at nice spacious table in the middle of the dining area, however it took around 10 minutes for anyone to come and take our drink order which was a little frustrating as a group that came in afterwards who were known by the staff had their drink order taken and delivered to the table before we were even spoken to. When the waiter did eventually come over we ordered a large bottle of water, and a portion each of the two meat combo on rice. The food then arrived and looked really good, however on picking up one of the pork ribs, my wife noted that it was cold. I touched my pork belly and noticed that was barely lukewarm. I caught the waiter walking past and asked if it was supposed to be cold, to which he replied "yes" and carried on walking. A little taken aback, we then checked the rice which was dry and hard, clearly having either been left out for a while or reheated. I stopped the waiter and told him the food is cold and the rice dry and hard, to which he asked if I would like it microwaved. I said, no I would like it fresh as rice should not be reheated. He took the plates away, and came back less than 5 minutes later and placed down the exact same food. My wife picked up a rib and this time it was steaming hot on one side, and the other cold, showing it had been microwaved. At this point we lost all faith and said we would pay for the water but not the food, which they agreed to and apologised, and we left completely disappointed. We looked around and could see others having the same food which was completely different to ours, you could see the rice was fluffy and there was steam coming off the food even after several minutes, whereas ours was nothing like that. Were we just given this because we were tourists? Who knows, but it definitely left us feeling very flat as we don't get to come to London often. It seems other reviews say similar to our experience, so it seems the microwave element is a big feature unfortunately.

Fantastic Food definitely worth a visit 👍 Only a small venue but great food and service highly recommended Staff are great as well

We are visiting London in April to go to a show and wanted to have dinner in Chinatown on the Saturday evening. Were looking to go to Four Seasons. Can't book on-line, need to phone to make a reservation. We phoned multiple times over a four day period, it was engaged on each occasion. Finally got through to find that they don't accept reservations for 2 for the date and time we wanted ! Found somewhere else where we could make an on-line reservation in minutes. So doesn't matter how good service and food is if you can't actually book it matters not.

Had ordered boneless chicken. First it was cold, then it was warmed up by microwave. Included bones… The worst food I have ever eaten in a restaurant.

The manager attitude was atrocious. He shouted at me loudly when I waved my hand to ask him to take my order as I had been waiting for some time. His attitude was completely insolent. This happened at 5.33 pm ,21st Feb. he shouted at me to finish my phone call before I could order. When I asked him politely why he shouted. He got more fierce and started verbally abusing me. I’m addition , the table next to me, a family of 4 got seated just 5 mins before me and got pickpocketed by a romania guy who just walks in randomly ! So to all tourists and locals , steer clear of this restaurant by all means.

Verbaasd over de lange rij voor dit restaurant terwijl de “fancy” restaurants geen rijen hadden. Via een kennis hier gekomen. Buitenkant oogt klein maar tegendeel qua eten is bewezen. Heel goed gegeten voor weinig. Ok het ziet er niet fancy uit, oogt huiselijk (er stonden wat vieze borden bij het barretje) maar dat namen wij voor lief. Na eten stond er nog een hele lange rij. Echt de enige in de straat En veel Aziatische mensen dus dat zegt al veel. Aanrader!

Idéal pour un repas en famille…une belle carte avec comme spécialités le canard ..vraiment excellent et le porc ..riz sauté agréable..portions ultra généreuses

We were fooled by the long queue. The food was expensive and pretty rubbish. It felt like my crispy beef had been microwaved several times. The 6 spring rolls were tiny with a thumbnail of grated carrot for some crazy price like £12. We were really hoping for an authentic high quality Chinese and ended up with a £136 bill for a poor quality takeaway. The pretty unfriendly waitress also tried to charge us a service charge twice, such was the tourist trap vibe.

We had heard the duck here was great and it was. People were queuing before it opened at midday. We went at 1pm and although the restaurant was busy got a table for 2 immediately. Our waitress was very friendly and helpful taking time to talk us through some of the dishes. We had some very good shredded pork fried noodles,lovely prawn dumplings with spicy sauce, tasty barbecued pork (char Siu) and a fabulous half roasted duck Cantonese style on the bone. All the dishes were extremely generous portions but it was so good we ate too much. Wine was good value. We would definitely return again for lunch.

Was on the way to meet some friends in central so popped in for a quick lunch and ordered roast duck & roast pork with rice, which was very underwhelming. The duck was mostly skin/bone/fat and was given 4 small slices of roast pork, I left hungry. Maybe cause it’s the Chinatown branch, I queried this with manager and he said this is standard, wouldn’t recommend again and will go elsewhere. The Queensway one is much better in terms of service, quality and quantity.

Went today for two portions of three roast rice; there is a lot of hype around this place both on Instagram, local news and blogs - there was a queue outside with a 20 min wait (great sign). Looking at the menu we had to choose to get either a platter with the three meats (£18.80) and a separate order of rice for two (£14.80 for special fried rice) or two orders of the three roast meats with rice combo (£13.80 each). I asked the waitress whether getting the 3 meat platter and rice separately rather than two combos, would mean a bigger meat portion which would justify the greater price and she said yes. So I went for the more expensive separate order rather two of the combo meals. What came was a small portion of meat. Not enough for two people and I very much doubt that it was a larger portion than getting the cheaper two combo meals (or they would be ludicrously small)…but it was £6 more expensive. The quality of food was good, not the best but not a disappointment. With a 12.5% service charge automatically added to the bill and an additional £4.20 for Chinese tea (one tea pot, charged twice) we paid £42.53 and left hungry. Will not be returning in future. I’m sure there are better places in terms of value without compromising quality to go to in Chinatown for roast duck, roast pork belly & char siu. Clearly Four Seasons, Gerrard St does not need to maintain a solid customer base given all the hype. The chap working front of house managing the queue outside was lovely though!

We visited the Four Seasons Restaurant in London's Chinatown to celebrate my wife's significant birthday. We were made so welcome. Ricky Tam and his staff were so accommodating. The food was superb and the entire staff came out with cake and candles and sang 'Happy Birthday' to rapturous applause from the patrons. I would give the Four Seasons a five star rating. Should you visit London, enjoy the warm ambience of the Four Seasons. A truly top-class eatery. Looking forward to returning there again soon. Tomás de Pea

My partner and I went for a nice meal, however when we were shown up to the seating area on the first floor, the filth and clutter put us off. Noticed only 3 stars for cleanliness which is concerning. We walked out as had no confidence in hygiene processes.

We ate here for the roast duck which was good. Everything else was expensive and average. Service was meh too. When we wanted to takeaway the remaining food they charged for the containers and bag which was taking the p*** given the prices. Could not recommend.

We came here the week before Christmas and there was a queue outside. It moved quickly and the man managing the queue was very polite. After seating, our order was taken by a friendly lady and the food came quickly and was really delicious. One hears horror stories about rude waiters in Chinese restaurants however this place was very enjoyable to visit and we would 100% come back again when we are in London again.

Terrible service, disinterested staff, stuck at a small table with people constantly going to the toilets. Food ok but great. Very disappointing, would not recommend.

I was on London for 4 days with Family and didn't have the best luck with food until we found this place. Absolutely loved it. Centrally located, it was easy to get to. We didn't have a reservation but were able to get in. Had some lovely starters, Prawn Dumpling soup and Fried Peking Dumplings - both of which were delicious. For mains we had half a boneless duck and stir fried pork noodles with cashew. The duck was sublime, probably best duck I've ever had. The noodles looked atrocious to be honest but the taste was spectacular and that is what matters! I think it is probably standard for London prices but including drinks it came to £70 which I thought was a little bit expensive but saying that the food was so good that I would definitely come back here again

Food came out quickly and was delicious. All the meals were of high standard and the meat was tender and flavoursome. Ricky ,our waiter, was good spirited and added to the lively enjoyable environment of the restaurant. Would definitely come here again.

We had a particularly bad experience here. The food wasn’t as good as our local takeaway… which isn’t the best ☹️ . Overly expensive for the quality of food. It wasn’t helped perhaps by the location of our table. Upstairs by the mini kitchen area. During our meal we shared our table with two other couples. That wasn’t particularly an issue though, as the two couples that joined us were very interesting and nice. Would I go again? No, absolutely no. We’ve wanted to eat in Chinatown for a couple of years. ( we visit London annually just before Christmas). Would we bother again? Probably not without a good recommendation of where to eat……

An excellent place for a leisurely lunch with friends. We enjoyed all the dishes. The service was excellent.

What lovely staff and fantastic food! We booked for a party of 11 to celebrate my husband’s birthday and couldn’t have had a better experience. We particularly wanted to try the famous roast duck and it did not disappoint - but could not fault any...

Perfect family meal and a brilliant atmosphere in this busy restaurant in the middle of Chinatown. It’s a place that both encapsulates and adds to the atmosphere of Gerrard Street. Thanks to Jay Rayner for his spot on review and sharing his love of this...

Right in the heart of London’s China town. It was certainly a busy restaurant. However, such was the demand for tables that we were asked if we would be prepared to share with another couple which we did. An issue here is ensuring that communication...

This place is excellent and a must visit every time I go to London. This last time, Ricky Tam treated us like kings! He suggested ordering some rice with the boneless duck (best I ever had) and also offered us some pork to go with...

Went here last night for a meal before the theatre. The restaurant was dirty, tables and floor. The staff were rude It was chaotic. Our meal was inedible. I would not advise anyone to eat here. I was expecting great Chinese food in Chinatown but...

The food was brilliant, the service was superb. A great place to go to. We went for a pre theatre meal, the service was excellent so that took the pressure off.

Spent £200 for 4ppl, treated us like beggars, I am old customer for 20 years and had reservation for 12s boy birthday, the manager has promised there is birthday music when cake serve , table booked at 6pm, the staffs started to chasing us to...

DISAPPOINTING!! BAD!! We queued as we thought food would be good, but was disappointed. My rice was served stone COLD, was awful and when I mentioned it to the staff she had the cheek to say the plate was still warm! They took it back...

The Peking duck here was recommended and I had not had that for a long time. While the skin was not crispy, the taste was great. Also, the pancakes were too cold but in the end having put in duck, cucumber and leek together with...

Food was ok but average at best - no better than my local takeaway (even the specialty duck). Dingy downstairs table and not a very nice atmosphere / experience. My recommendation is to go to the Golden Dragon across the street…

Revisited after a few years and not disappointed! Good food, all the standards and a reliable choice for Chinatown visit

Food was nice, tasty. Little crovded but friendly athmospere. I liked it and I would reccomend this restaurant. :) :) :)

This restaurant is famous for its roast duck and on previous visits, the duck I was served was delicious. This time I got a raw deal and got a less desirable serving. Unfortunately, this wasn't the only issue I had on this visit. The waitress...

Food and service were ok but not great. Duck was good but the sizzling beef wasn’t sizzling and was very bland. It was in a thick sauce and really not what was expected. Expensive for what we had £80 for 2 people having duck and...

This is probably one of the most famous Chinese restaurants in China Town. It has three premises within China Town. The food is tasty and the prices are moderate. Its signature dish is its boneless roast duck. I find it a bit too salty for...

Best restaurant in Chinatown, first came here 5 years ago and have been coming back ever since. Very kind staff and good prices.

Worst food ever cold asked if I wanted food warmed up in microwave eat here at your own risk staff very rude would not recommend eating here worse chinnese I've ever tasted then sneaked in a serviced charge

Looked for recommendations for Chinatown restaurant. Four Seasons!! We found it, straight in, upstairs, why didn’t we walk back out?? Dark, dingy, dirty! And a member of staff sprawled across a table having a sleep! Ordered duck and crispy beef, the duck turned up in...

We thought that if this place was good enough for Jay Rayner, it’d be good enough for us. Excellent dumplings & crispy shredded duck. The staff were absolutely fine! Would deffo come again!

We was doing the tick tock food trends and this was our dinner spot …. Omg food heaven we had the 4 barbecued meats with rice and so much flavour it was unreal. Wish we had left room in our belly’s to eat more ....

The staff were rude the food was expensive they didnt care and it was just terrible in general. Defo do not recommend by any means

The food was so bad we barely touched it. The staff did not care at all. The thing they did quickest all night was bring us the bill. There was about 4 different people serve us. The was a lady outside begging for customer's. Truly...

Was here last Friday and we had a takeover for Chinese five spiced roasted duck and a portion of the roasted pork belly. They were delicious as always and I’m so glad that they didn’t close down from the pandemic like so many other. Food...

Rude waiter. Dirty carpet. Bland food. In a rush that they missed one of our order. Warm tap water. Just stay away…………../

I definitely wouldnt go back. We went for the duck and it was dry. The beer was warm and it was crowded and noisy. It was also too expensive. Not worth the trip.

Food is good, and briskly served. If you appear wanting a table they do their best to get you one and get you eating quickly - even if it’s busy. A bit on the pricey side, but then this is central London.

I would say they gave the best Chinese food in London. Very authentic Hong Kong style cooking and you must try their duck (go early else it will be sold out). They are also very friendly, wishing all departing guest “Best of luck”. Truly one...

Don't come and queue if you are only two people. They take all the bigger numbers from the back of the queue and bring them in first to maximise their profit. Don't bother waiting. Go somewhere else.

We went for pre theatre dinner. The man who greeted us was friendly but that’s where it ended. Our waitress was extremely rude the rudest person I have ever experienced in a restaurant ever! We ordered crispy aromatic duck to start, which when it arrived...

Food really disappointing - first ever in China Town where no one enjoyed it. Spring rolls awful, rice not fresh, noodles inedible. Attitude of staff was unfriendly once we mentioned we were unable to eat.

We reserved a table, which enabled us to jump the queue for dinner. Even so, we were squeezed into a corner and almost eating from our laps. Staff were very rushed and service was abrupt. Food was disappointing, lacking due attention and care. I wouldn't...

Went as a recommendation from my sister & she was so right. For starter we had the duck pancakes- very generous with the portion & so tasty! For main course we had the bbq duck, salt & pepper squid, salt & pepper ribs & special...

Worst ever service. Great duck but horrible service and rudest service ever seen in london I don’t know how can they speak the way they do . Never seen this in the UK

Amazing, exceeded expectations. Highly recommended. I was nearly put off by some of the negative reviews but so glad I took my son for a Chinatown experience. I’ve been dreaming about the roast duck ever since (I’d recommend the ‘signature’ roast duck over the aromatic...

I would recommend at all The food is just average and the staffs are very rude not even know what the manners is. Do their work very loud. There are many restaurants in soho with nice food and nice staff

Not recommended at all. Food very bland, apart from the duck and pork. Portions good size and got a carry out, only to be charged 10p for the privilege. Challenged this, staff got rude and would not remove. I even said if you don't remove,...

Let me just say this … I would gladly give this place a generous ZERO rating if I could ! I chose this place as it was apparently a good place to try. What a joke ! Upon entering, the place was rather empty… not...

The food was ok but the service was very bad. We've been here a few times before and the service has gone downhill. And they wouldn't let us take the tip off the bill. Even after we told them the service wasn't good.

We were disappointed in the food and service wasn’t great either. Service charge added too so we felt it was expensive for a mediocre meal. We asked for crispy duck as a starter and it came out with the rest of the food so by...

My Uncle and I came here for lunch, we were on holiday in London and had traveled from Malaysia. We were given a table upstairs and the waitress who served us was the rudest waiting staff that we had ever encountered! We ordered the famous...

Food was lovely and portions were very generous. Ricky aka the king of Lolly pops was especially friendly to my children. Restaurant and staff were really busy as it was Saturday evening but nothing was any trouble. My boys said it was the best Chinese...

We have not been back to four seasons for over 10 years. Back then it was our go to place, great food and service . However, things have changed quite a bit. Although the decor and layout is still exactly the same, the food was...

Having read reviews of this place, we decided to give it a try. We queued up outside for around 15 minutes and we weren’t disappointed. We were taken to our table by Ricky Tam and tried the 3 meat bbq combination - we both tried...

Ricky Tam made our dinner memorable when we stopped for dinner. We sat outside on a hot evening, the food was delicious and Ricky was very personable giving us tips to maximize our experience in Chinatown. If we're in London again we will go back.

My wife went there in the late afternoon to buy half roast duck to takeaway. She was asked to pay first and to wait outside. Later the resturant gave her a box. She came home home and found littel duck mostly roast pork. Don't buy...

This place is great if you want to feel at home with good food. We ordered mixed meat which was cooked to perfection and fried rice which were fluffy and delicious. He owner was really polite and we had a nice chat with him. Overall...

The best Chinese roast duck I have ever eaten! If you are a true foodie that only cares about exceptional taste this place will not disappoint. What you do you get in exchange for the best roast duck in London is super rude, rushed service...

We were hungry. We were in the right place. My wife doesn’t like buffets and this was a la carte so this fit the bill nicely. The staff were great and very efficient. Our drinks and food arrived at a timely pace and everything was...

Service was average as was the food.. We had half duck at £24 which was dry and cremated and had to sit in the basement in poorly covered chairs.. Overal it was a pretty poor experience

This food was so delicious we had to come back twice. And the service….incredible! Mr. Ricky Tam, Helen and the rest of the crew went out of their way to ensure that we were seated in a timely manner, that our cups were never empty...

We had a wonderful lunch. Everything was fresh and tasty. We come here based on Rick Steves guidebook.

The roast duck and egg fried rice were good. Service is average. Decor and overall atmosphere are really bad, conversations are only possible by yelling. Toilets so-so. Huge queues which given the overall experience are not justified

Bizarrely, even after the beside manner of the waiter was absolutely shocking.... I can not rate this place highly enough. We were a three, and were impolitely ushered to the upstairs, no meet and greet upstairs, so choose a table ourselves, we didn't take the...

It was sad to find this once-great restaurant can't now get even the basics right. To start with, the tired interior has the ambiance of a run-down cafe of the lowest order, where the hurried, surly staff add to the unwelcoming atmosphere. As for the...

Dont be fooled by the long queue outside. We had booked and were taken to the first floor the Décor of the place is horrendous. Drab, dirty , tacky . Then the toilet upstairs looked liked not been cleaned for months! Dried faeces in bowl...

First time here ,with friends , queued for about 35 mins outside in the cold . When inside was shown to a table , it was very noisy, the loudest I’ve ever witnessed, service was very slow , and some of the staff were very...

Good points first - Crispy duck and pancakes was delicious as was my barbecue pork with noodles. That’s it. Bad points - Prawns in the stir fried rice with prawns looked anaemic and wasn’t very tasty. Sizzling beef was far too salty. Decor of the...

My favourite chinese restaurant in London. Every trip I eat the same dishes. The duck is one of the best in town, The quality and standards never let you down.

We had a wonderful experience and we were very well looked after by the manager Ricky Tan who treated me like The Queen. The food was delicious and served promptly. We have eaten Chinese meals around the world and this restaurant is definitely among the...

The duck is awesome. We ordered a mix of two meats and in addition we ordered a half a duck. Servers are attentive and courteous.

There are many dining options along Gerrard Street in London’s Chinatown, and you can anticipate it’s going to be very busy in the evening. It’s a given that diners may have to wait for a table at some popular restaurants on occasions, but the queue...

Based on reviews of the roast duck at the 12 Gerrard Street restaurant we booked this for an pre-theatre lunch. We had the special fried rice, roast duck, char siu pork and choi sun between the two of us. Plenty of food but without leaving...

Sorry to say that the food is really awful. We’d heard they were famous for their duck which arrived with very flaccid skin. All the food is obviously hurriedly churned out with absolutely no care. A real disservice to Chinese food.

We visited this restaurant with our family, the food was excellent and the service was amazing!! Ricky tam was our waiter and he was so lovely and helpful. My daughter was asking questions about the lanterns and he told her all about them and even...

Eating alone so ordered a portion of roast duck on rice. A plate of bones arrived, only two of which had meat one them. Accompanying rice was undercooked, and the Chinese cabbage was a tiny garnish - only 2 tiny pieces. The room is dreadful...

I went alone to eat and several waiters made me, but you alone? Later they asked me if I wanted to eat at a table with more people, how? Incredible eating with strangers, after waiting a long time they sat me down, the waiters are...

Came here Friday lunch with close friend. We had: 2 hot and sour soups (large, good quality) Half a roast duck (good, lovely sauce) One portion of green beans with pork (delicious) One egg fried rice Four tsindao beers Came to £85 -r 42.5- a...

A very popular eatery in Chinatown; there is always a line whether to eat in or to take out food. The place was packed. I opted to start for the comforting Wonton Soup. Clear broth with minced Green Onions and 4-5 Wontons filled with Shrimp...

Great visit. Short wait outside, but gave opportunity to read the menu. Staff were fast but friendly, food was amazing. Starters and mains arrived together bur the table had a hot plate so all OK. The salt n pepper ribs were amazing, and the hot...

We queued for about 25 mins but Chinatown was extremely busy (half term and a Saturday evening). The staff member managing the queue was very good, informative and funny. He also warned people to be careful with their belongings. We thought that the restaurant was...

Absolutely the worst Chinese we have had. So much bone and fat on the food. The place is dirty and crawling with insects. And the prices are similar to mid/top restaurants. We had 213 bites and asked for the bill and went to an another...

This is one of Jay Rayner's favourite restaurants, so you know the food is going to be good. The menu is very broad with a great selection of barbecue meats - crispy pork belly, delicious moist duck - and a surprisingly high number of Western...

Waited 45 minutes in queue, noticed some with reservations waited even longer as the restaurant did not try to place them until they arrived and then had mo space for a relatively small group of 6. The restaurant is recommended for the HL style honey...