Flame & Ice in Dudley

I was looking for a venue for a tasty lunch on a Sunday, and was not disappointed by the offering in this venue. It was almost empty at 1230hrs. The meal was delicious, tasty and well-presented, and the staff members that i spoke to were friendly and efficient. Recommended.

Kamran manager was great, service was great food was great

Food was 10 staff were very helpful and friendly and atmosphere was good 👍 Am speechless tasty food all day any day

Much better than expected. Excellent food and quality for the price.

Friendly staff good customer service fresh food loved it 👌

The best loaded fries I've ever had in my life beef loaded fries is the one.

Love this place! Been her numerous times and won't go anywhere else now!

Just down the road from where I work, stunning food quick service and good prices would definitely recommend if you’re in the area.

Great burger, friendly folks and it's a nice looking place with a good vibe

Food was absolutely incredible alongside great service. Would definitely recommend

I had the beef wrap, it was good, the fries were nice and just had the right crispiness to them too, sadly they didnt have any shakes so i couldnt try any today, will try again next time im in Dudley

Just been to flame an ice, food was amazing and service was exceptional. Not a bad word to say about the place. Definitely recommend!

Lovely food, good price, nice chatty server, they recommended other branches more local to where we live, would defo go again!

Great food, shame you have to go to the very depressing Dudley high street to pick up

Popped into the shop not expecting much as a traveller . Pleasantly surprised by the cleanliness and quality of the food . Highly reccomend!

My go to go for a quick takeaway

Really clean and quiet place. Staff were really friendly and service was great. Didn’t wait too long for the food, everything was fresh and tasted really good. Donuts were amazing. Definitely will come here again

Really, fresh, tasty food. Great portion size too. Really clean and nice, relaxed atmosphere.

The food was good, food came quickly good prices too. Wish it was more popular

The food is a 10/10 always prepared freshly generous portions for a good price and absolutely AMAZING SERVICE!! the lady at the till has the best customer service!

Flame and Ice is a culinary gem that takes the smash burger experience to new heights. From the moment you step in, the inviting aroma of sizzling beef and the vibrant, friendly atmosphere set the stage for an unforgettable meal. The star of the show, the smash burger, is a masterclass in flavor and texture. Each patty is perfectly seared to a crispy golden-brown exterior, while maintaining a juicy and flavorful interior. The fresh, high-quality ingredients shine through in every bite, from the melted cheese that envelops the patty to the crisp, refreshing lettuce and tomato. The buns are soft yet sturdy, providing the perfect vessel for this delectable creation. Flame and Ice also excels in the realm of sides and extras. The fries are impeccably seasoned and crispy, and the milkshakes offer a delightful, creamy counterpoint to the savory richness of the burgers. The menu offers a variety of innovative twists and unique combinations that will keep you coming back to try something new each time.

Very good food and really nice staff I had the flaming exclusive and a milkshake good prices

This place is ridiculous. Their customer service is badd. I ordered a collection the prices in store are way higher than advertised on their website menu. Wanted a meal on call they said ok but in store never got the drink. Never coming here again Terrible customer service

One of the best burger spots in dudley.

Too much time to complete the order.

Worst food experience I've ever had. Ordered £15 meal which came with a small tasteless burger and small box of stale lumped together rice with a small round kebab broken up and thrown in the rice which they then called beef rice, unbelievable! Went and complained about tiny portion and small broken up kebab in rice and he wanted to charge me further £4.50 for a slightly bigger box. Left hungry and had to get food from elsewhere. Don't waste your money on this expensive rubbish. You'll be left hungry and out of pocket like we were.

Very friendly staff, fast service and amazing food. They catered to my partners food requirements and even offered to change a few items to fit her diet.

Very good service and food. Dilpreet was very nice and treated us very quickly.

We rang in for collection, and requested a meal along with our milkshake and loaded fries. When we left the shop we found there to be a single burger rather than a meal, and when we inquired from the store a female employee told us we were not charged and we ‘should have checked the bag then’. The food was great, but the tone and attitude of the employee was not. Frankly, even if we were in the wrong (which we were not) we are a paying customer and expect the respect as such. Great food, but terrible customer service. Will not be coming again.

Food is always great come here on a regular basis, staff are very polite, overall great staff and great food

Food is amazing and priced good, staff are really friendly, overall a good service.

First time as a customer and the place was so aesthetically pleasing, modern decor, spotless, clean, inviting atmosphere. The lovely woman behind the counter Dilpreet was so welcoming and polite and made it easy to understand the menu. Good things come to those who wait and I was not disappointed I had some of the best food have had in a long time. The cherry on top was the burger which was one of the best burgers I have ever eaten in my life. Thank you guys you have a new customer and I will be back very soon 🙏🏼

Food and drink are brill would recomend

Fantastic food very tasty and great service very clean shop

We had the Ramadan box for £14.99 which included so much food. Really nice selection too defo recommend

Very bad staff 👎👎 I just used toilet and she was said this is customer toilet. i have ordered many times there but ....

Amazing food friendly helpful staff !!

Anyone that’s wondering to try this place, please make sure you do. Their food was amazing and the burger that I had(flaming exclusive) was one of the best burgers I’ve had in a while. The service here was top tier and the food came pretty quickly, about 10 -15 minutes.

My experience was amazing! I am very happy and I will be coming back. The staff are really nice and friendly. Dilpreet is so welcoming, and her customer service is amazing. We came for Iftar and we ordered the Ramadan box. Food was fresh and served promptly.

Food was uneal . Cooked perfect , presented really well . Prices really cheap for the quality and amount of food you get !

Been eating here for about a year now. No complaints. Staff are lovely. Uber eats also top quality food. Food is 10/10

Fire food but always comes out cold for some reason very nice tho and shop is good.

Food was amazing and so was the service

Very nice atmosphere. Good employees. Hospitable

Absolutely diabolical service. Myself and my partner visited here on 9.3.24 we were served by a guy called MD Qureshi (or so the receipt says) 1.He couldn't understand English so we even pointed to the menu items we wished to order. 2. He was too busy staring at me and didn't even acknowledge my partners part of the order which then resulted in half our food items missing and the items that were there were incorrect. Women should not be made to feel uneasy when visiting this establishment. This guy should not be front of house to be allowed to oggle at females. To add to this even further the girl in the back knew we had ordered 2 meals and when she packed our order she was whispering and giggling with her co-workers knowing there was only 1 meal in the bag when 2 were ordered. Customers should not be responsible for ensuring your establishment has correctly made and packaged an order. That's why you employ competent staff ! Who can speak English or at least understand. ! I eagerly await the magers response to this matter.

Came here for the first time today on family recommendations. Absolutely amazing. I had the bangin beef rice. The flamin exclusive burger and some bbq wings. All 10/10. Service was friendly and hospitable. Will.come again for sure ....

Tried the freshly and newly launched Rice box and Wings and guess what sauce was it with??? :p Mango and lime, for the first time sweet with a pinch of sour this is the must try rice box!

the place is so clean. the staff are lovely and service is amazing. fast service and the food tastes very fresh and lovely. very satisfied.

The food is absolutely delicious Place is always nice n clean staff is always polite. i would highly recommend this place

Dilpreet was very hospitable and friendly, food was great

brilliant service, food on point

Awesome burgers nice staff well nice bright inside

Always great quality food and even made fresh fries for my collection order, excellent service and food!

Fantastic food, helpful and friendly staff. Definitely recommend

Absolutely amazing food. The service was great, everything was cooked to order and the restaurant was really clean. The Exotic Matcha Power smoothie was so refreshing! Finally somewhere like this in Dudley!

Quite honestly, I am demanding when it comes to food and service and I can honestly give this place 5 stars because it deserves it in every respect.

Nice food and friendly staff definitely recommend

Really good food, would recommend their beefolicious burger and their beefy fries, their oreo cookie is well nice aswell 👌

Burger was delicious and the beefy fries have also improved from last time. Service is quite quick and staff are really nice too...

Best dirty fries anywhere. I'm a regular and I plan to stay with these guys. Downloaded the app for a quicker service

Thanks for the delicious food 👌🏼

Lovely food nice place and clean

Great good great customer service

Great food place. The food is nice and the service is great.

Best place to eat in dudley Town really clean friendly service an the foods is 10/10 👌🏼

very lovely, clean place with delicious food and affordable, highly recommend

Very welcoming and polite, the food is always great.

The service is great 😊 staff makes good effort Smash chick is banging 🤤

The food is just too good 👍 Thank you for the great service guys keep it up with the good work.

Very good service Nice food Nice people

Extremely Amazing Burgers and shakes 😋lovely atmosphere

The food is very good quality of service is nice

I had an excellent experience. The service was top-notch, and the staff went above and beyond to meet my needs. Very impressive Masha Allah 🔥🎉

The food was fresh and was of great quality. I am extremely impressed with the overall look with the shop as well as the customer service. Best food in Dudley hands down, definitely recommended.

Staff and service was great. Fries were nice, the smashburger was the 'star of the show' One of the best smashburgers I've had so far. I'll definitely be going here again!! Side Note: Meat quality in smashburger was really good, tasted delicious, well cooked.

My top choice for food ! Absolutely delicious food... Highly recommend!

Exellent beef wrap. Tasty place.

Food is really good but a lil pricey for Dudley

Very clean and nice. Food is amazing Highly recommended.

Everything perfect! My favourite place to eat in Dudley! Amazing customer service and always a smile from Dilpreet that I really appreciate!

This is my favourite spot for burgers . Everytime I order from here they manage to deliver excellent quality food . If you any of you guys visit please do try the beefy fries 🍟 😍

Lovely service great food and people

WARNING FOOD POSITING Orderd last night threw deliveroo there chicken fries and donut gave me food poisoning would not recommend this place

Place looks great, food is even better and staff are wonderful. 100% recommended.💯

Food was very clean/ fresh and nice before, stands have slipped. Recent order and lettuce in burger was all brown , not fresh at all put me off my whole meal.

It's very nice and testy this is my first time and this is my favourite restaurant for ever 😋 😍 ❤️

I tried the milk cakes from this place very nice quality cakes 🍰. But very big downside was it’s a milk 🥛 cake which had a few drops 💦 of milk in there. You need to put more milk with the cake so you can enjoy both together.

Biscoff milk shake is just refreshing

Really bad everything.. don’t go there!

Food was fresh, well flavoured and filling. The place was clean and staff was very nice too.

We ordered food for 75 pounds and did not get it delivered . The driver took the food .When asked the shop blamed it on the driver and uber eats with no willingness to help. They said they cant trace the driver nor can they do something which is unacceptable . This is how you loose customers .

Food and service 10/10 highly recommended

One of the best burgers I have ever tried.

Fererro Rocher Shake tastes delicious and great service from Shreya

Hot chick burger was good and very reasonable prices. Adi and Aniz gave great service.

Came in on a whim, thoroughly impressed. Nice work!

Very nice food and staff too… visit there with family they have various options to eat ❤️❤️❤️❤️❤️

that's how much the food deserves... 2 stars... this is my opinion... a burger that I don't think even my dog ​​would eat... everything else is okay

Well what can i say, this is the first time I went and had the Flamin Chick! Burger, with regular fries and a can of 7up in Dudley. I don't travel much there as often as I used to but when I did, this was the spot. Staff are pleasant, polite and helpfully they even went beyond as to ask manger for a particular request of mine about a doughnut only because I have a sweet tooth ha! Ha!. People you should go an try them out you won't be disappointed at all.

I ordered from these yesterday to which it took 50 minutes just to make 2 burgers and 2 fries, when the food FINALLY arrived it was stone cold, burnt, mushy and tasteless I also found multiple hairs in my burger and what looked like half of my burger had been bitten into, will never order from this place again, save your money and go somewhere else with better quality food AVOID AVOID ⚠️