Fishermans Chip Shop in Bedford

As a family we have used Kempston Kebab for years now and have never been disappointed. The quality of the food is normally excellent and staff great. I don’t know what happened today but I can honestly say we will never use them again. I ordered a doner kebab with extra salad and a portion of chips extra salt and vinegar through their website. Unfortunately my kebab was smothered in chili sauce I tried to remove the top bits of meat and eat from the bottom only to discover the meat was burnt black and rock hard. I’m thinking ok just a bad day today I’ll just eat my chips, open the box to discover a huge dollop of chilli sauce right in the middle of the portion. I don’t really complain about much but I was pretty annoyed by now. I phoned them to request another meal I was told I requested chilli sauce check my receipt funnily enough I didn’t have a receipt wasn’t given one by the delivery driver. I don’t like chilli sauce so it’s not something I would have asked for but they argued this fact practically calling me a liar. What about the burnt black and hard meat I ask I’m trying to stay friendly and I hear them having a discussion about me as if I’m not able to hear. It was really unpleasant and totally unnecessary. I’m trying to figure out why they can’t just say no problem of course we will send you another meal. You are a good customer and have been for years. Instead I heard one of them bark tell her we will replace kebab not chips and we want the original kebab back!!!! Wow really well ok then. What would it cost just to have been polite. My new kebab arrives in minutes. Tiny bit of salad and I kid you not burnt hard meat and then I find a hair. How sad is that. This must be a joke. If I had been treated in a polite courteous manner I probably wouldn’t have bothered with this review but the terrible food and such poor service together just did it for me today. All I wanted was what I had payed for nothing more and now they have lost 3 families custom. What a shame!!!

Fresh, fast a and delicious as always