Firezza Willesden Green in Kensington and Chelsea

Pizza is decent, but rude sevice. Placed my order on the website and went to collect, they claimed website is down, and would be a further 20 mins. No apology, nothing. So I left and won't be back... Also get constant texts which I cannot unsubscribe from!

I went to pick up some food and as i showed the order to the guy behind the counter he was very rude and aggressive, then threatened me and then started crying. I don't know what his problem was but it looks like this company should take better care of their employees

It's my local pizzeria and have been ordering from them for years Always excellent pizza. Flavourful and tasty.

I was delivered the wrong pizza which was a little burnt but it was nice enough. The vegan chicken side was dry and really not nice. Price of the pizza very steep for its size

La cocinera, una mujer gentil, es un maestro. Siempre tuve un gran servicio y una pizza asombrosa. Ingredientes de primera y buenas combinaciones. Quiéralo

after showing the photos with peppers the manager refused to accept their mistake. abusive rude and no manners. Please avoid this Pizza there are more near the shop and .. ... cheaper !!!

Ordered take away from them. Beautiful margheritta and the potato and pesto half was lovely too 🥔 Crust a little bit too hard and difficult to eat, but maybe because we had it for take away! The size of the 1/2m pizza is great to share for two humans 👯‍♀️

I live near Firezza Willesden Green (roughly 3/4 of a mile away) and have ordered takeaway pizza from it at least a dozen times over the last year or so. As I've said in the title, I'm genuinely surprised by the number of negative reviews. Every single pizza I've ordered from them has been genuinely delicious, at least as far as takeaway pizza goes. They are in a completely different league to the Papa John's and Domino's of this world - the quality is far superior. I usually go for their 'picante' which is great. The thin, crispy base is excellent. I've only ever collected in person once, but the delivery service is always pretty prompt (though this might be because I don't live too far from them). I've got a couple of criticisms: one is that they sometimes forget some of the smaller items I've ordered and paid for, particularly the garlic and rosemary dip which I'm a big fan of. Two: their prices are actually pretty high. They're still roughly in the same ballpark as Domino's, but Domino's also charge way too much and unlike Domino's, there's no "2 for Tuesday" equivalent. They sometimes have voucher deals (30% off, that kind of thing) which I receive via text, but it's still pricey.

I received a burnt pizza from Firezza Willesden Green, when I called to complain, the operator offered me a free next order and said she will write it down in my account. When I called to order my free pizza, a different person said he doesn't see such thing in the account and can't give a free pizza. I am a regular customer and found this quite disappointing not because of the free pizza but because of the way he treated me. At the end he hang up the phone.... Not going to order again for sure!

Appena arrivati a Londra posato i bagagli e alla ricerca di un posto per cenare. Siamo in località Willesden Green non conosciamo ancora nulla ma unico locale trovato alle 22 sulla nostra strada. Tutto sommato non male pizza Margherita quadrata e coca cola al bancone. Simpatici

The porcini mushroom pizza here has ruined all other pizzas for me. I’ve returned so many times just for this pizza. Thin crispy base, truffle oil. Ingredients are quality here. Some of the other pizzas are adventurous... But not as impressive. Staff are friendly too.

We have ordered 10 pizzas on 28 November 2018. We have ordered vegetarian and vegan Pizza which were delivers close to meaty one. And mother one without cheese as dairy intollerante, was delivered with cheesy one. We have managed to eat as cutting more pizzas, but the problem has been finding pieces of sausage in the vegetarian pizza, as already said has been make smaller as of the contact with meat. Unfortunately, as vegetarian I cannot tollerate any kind of meat for ethical and health reason, and I had it. I got more upset as it was the corne side of the pizza. I have called the branch and I have spoken with Mazan, that has blame on the way how the order was done. And after I have told him that I have been sick he asked me pictures of my pizza. It was a party in the office and my evening has been completely ruined because of that. I believe that I really should not pay for food that made me sick. The customer service has been absolutely absent, and honestly I believe that the company should do something because if I was allergic to something that obviously I did not order the situation could be even worst. I have contacted the head office in order to speak with someone for health and Safety but I did not have any reply, and this make me fell so frustrated and disappointed...I believe complains need to deal with, and not let customer be more and more upset.

Ordered 2 pizza’s here last week and it was terrible. Both pizza’s were over done and ended up having very hard terrible pizza. Use to be good but each time I go it gets worse and worse.

Excellent pizza, fantastic selection and great gluten free base, nice atmosphere and helpful staff..

Absolutely the WORST pizza I have ever come across. Completely inedible- burnt, dry and half the toppings were missing. I contacted Firezza and they were completely disinterested and extremely rude. I threw the pizza in the bin and picked up a pizza from the Sainsbury's nearby, which was at least edible.

Hemos probado Firezza 3 veces. Cada vez que intentamos conseguir que no quemen la pizza, parece ser el estilo. Ahora obtenemos nuestra pizza de Sanzio (en la misma calle) o la congelamos en Sainsbury. El congelado Sainsbury es realmente bueno.

The pizza was terrible. Just ordered buffalina but I think they put sugar in the dough instead of salt. Very disappointing.

Sorprendido por las críticas negativas. Siempre hemos tenido un excelente servicio tanto en la tienda pidiendo y el suministro de los pedidos en línea. La mejor pizza que he tenido de comida para llevar. Personal en la tienda son amables y si alguna vez wwant una pizza este es el único lugar en el que voy a por él :).

No me impresionó nada tbh. La entrega fue una decepción, la entrega de pizza casi frío cuando estoy a menos de 5 minutos!

Darei tra le 3 e 4 stelle ⭐! La pizza non è male, qui la fanno quadrata! Noi abbiamo preso una margherita ed era buona. Il locale è piccole e c'è poco posto a sedere. Fanno il servizio di consegna.

Over an hour late with no apology. Very average pizza with above average price. Mostly tasteless at best.

Firezza utilizada para hacer una buena pizza, una de las mejores en Londres. Entonces en los últimos meses las cosas han empezado a ir cuesta abajo. Primero el menú ha sido reducido a un montón de pizzas, con la mayoría de los ingredientes no disponible incluso en un recargo. Luego mozzarella de búfalo ha sido eliminado de todos pizzas estándar y tienes que pagar un extra por ello. Luego se detuvieron haciendo pizzas y solo hacen 1 / 4 de un m, que es mucho más pequeña que una pizza normal. Tal pena porque pasado todos estos problemas de calidad es bueno.

Lema de la empresa es "el precio es el precio que pagas" y así que listas pizzas con un cargo adicional de entrega. Suficiente. Pero aparte de eso me cobraron otro 2. 50 libras por una entrega. Así que margarita gratis (7. 95) y un (9. Verte Ortolana 45) juntos me costo 19. 95. El precio que vi era que el precio que pagué! Además de las pizzas estaban normal en el mejor de los casos, particularmente el ortolana estaba serias carencias en abastecerse lo comparamos con lo que había en la foto.

Hora y media más tarde y todavía estoy esperando mi pizza. Cuando me llamó preguntando sobre mi pedido, no había una pizca de cualquier disculpa o cuidado que la comida era tarde

Really impressed - just been for pick up with a tired four year old. They made a kitchen error and missed the order and have delivered for free. Pizza is tremendous also best takeaway I have ever had.

Yet again, order my food, pay my money and get ready for my incomplete order to turn up. More fool me for continuing to order from this branch despite this having happened countless times. Tonight one half of the pizza is missing chorizo (which might not seem like a big deal, but of course it has a significant effect on ones enjoyment of the food if that's your only meat topping). This has happened so many times, whether doing 'create your own' or ordering off the menu, toppings are left off and the meal isn't what you wanted or expected. Thankfully tonight we were given the chicken wings we ordered, half the time these are substituted for the breaded chicken breasts without explanation. Unfortunately these wings were hard, pink in the middle and seemed like they were a couple of days old. Just really poor.I've never known anything quite like it really, everyone makes mistakes but the consistently cocked up orders from the Willesden Firezza tells me this has to go beyond simple human error. I've complained before and been offered money off my next order (which when I've called to order again has always been forgotten, although eventually they've honoured the discount) but I've finally had it now. It's never going to get any better. Keep your points and money off future orders, we won't be ordering again, ever.

Absolutely disgraceful... Burnt to a crisp and cold when delivered... Order from this chain at your peril...I would advise taking a knife and fork to your dog's bowl, rather than to eat this tripe!!!A complete waste of money, however I think had I eaten the fifty pounds I have just spent, it would have been more nutritious and a damn site more tasty...Absolute rubbish! I shall not be using these bandits masquerading as Pizzolio's ever again.... I spit on you....

Pizza patate,salsiccia e doppia mozzarella appena iniziata a mangiare. L ho ordinata e mi è arrivata in 15minuti. Buonissima molto meglio delle volte precedenti.Soddisfatto. Cottura quasi perfetta tanto che puoi mangiare anche la crosta. Ottima qualità della mozzarella. Roberto T

Firezza overall as a company has had good reviews so I decided to try it. The first was in January when I collected the pizza myself. I only live around 6 minutes drive from the establishment but when I got home the pizza was cold and the dough was therefore very chewy and hard. I thought that it was to do with the fact that obviously I didn't have the correct bag to keep it warm in although realistically like I said I live fairly close. So I decided to give them another try. I ordered online yesterday and ordered garlic pizza bread with cheese and could not see any cheese at all ... If I wasn't starving having not eaten all day I would have called and sent it back. My pizza was completely stone cold although it was delivered in around 30 minutes. The taste was fine but the dough was rock hard and really inedible. The garlic pizza bread was also cold and rock hard. All of this cost me £16.99 which was a special deal for a pizza and a side. Sorry to say but I will be going back to papa johns which is a shame as its nice to have a pizza that is lighter on the dough. I am really disappointed with Firezza.

I have been Yesterday At firezza and they were nice friendly and helpful. I collect their Great menu and they advised me straight away of the big saving on Collection but I prefered a delivery to get the pizza warm and let My partner choose its own pizza properly. They delivered within 15 minutes. Finally a proper italian pizza on an area full of so many bad pizzasimilar takeway. This os the best pizza take away in willesden

I ordered a 1/2 metre pizza online, and was given an estimated wait of 20 minutes. After waiting 60 minutes I called up to check on the pizza and was told it was on its way to me. Nothing arrived, so after waiting another 15 minutes I called up again and was told there had been a problem but a new pizza was on its way to me. Still nothing arrived, so after waiting another 15 minutes I called again and was told that the pizza had left with a driver, so would be with me in 2-5 minutes. The pizza eventually arrived 20 minutes later, and was almost completely cold.I understand that on a busy Friday night there will sometimes be problems and delays, but I did not appreciate staff repeatedly saying that something was on its way when it clearly was not. An honest apology and update would be much better than stringing me along for an hour.

Rude staff laughing at me because i didn't know what 12 inches pizza was . i am italian and it is not the same back home so i asked. It tasted like a biscuit with tomato on it. Disgusting and awful customer servic77

Had a delivery from here. Took a while to get here but pizza was good. The chicken strippers were ok but not worth ordering. Didn't try anything else this time but will be ordering from here again for our next pizza. Definitely better than Pizza Hut, Dominos or any of the other large chain stores.

It seems odd to review a takeaway restaurant on TripAdvisor, but here goes! I ordered two pizzas from Firezza in Willesden Green as part of their 2-for-1 deal that takes place on Tuesdays. The restaurant quoted a delivery time of 30-45 minutes and they delivered in less than this time, which was great.The pizzas themselves were properly done in a woodfired oven. Thin, crisp bases, generous with the toppings, thick layers of tomato and cheese and a good temperature on arrival. Both were very tasty and a definite improvement on other, well-known takeaway pizza establishments, although the pizzas were incredibly salty. I don’t know whether it was their cheese, the base or the pepperoni (or a combo of all three), but I really did need a good two pints of water to deal with it afterwards.I’d certainly order from them again. The experience was good and with a range of deals to hand for every day of the week if just to make their pizzas seem that little bit more affordable (they’re quite pricy if you’re just buying one on its own). I maybe would skirt ones with pepperoni on again if just to avoid the inevitable dehydration that seems to follow from their pizzas.

Ordered some pizza in the past from Firezza in Chiwsick and it was good but during the years it seems quality has gone down. Sorry, but Willesden's isn't exactly the Firezza I expected! Quick delivery but No value for money for the food!

As close to Rome as you get with pizza from Firezza! The best deal ever with 1/2 meter of pizza in two different toppings,satisfying vegetarians and meat eaters in one go!