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3.5

Based on 415 opinions finded in 1 websites

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Nº 613 in 762 in Carmarthenshire

Nº 8 of 10 Italian in Carmarthenshire

CUSTOMERS TALK ABOUT DISHES WITH..burntpaycoffeecheeseoldpizzaladychickencookedbaconpastasteakgarlicsalad
Score
OpinionsNoteTripAdvisor4153.5

comment_iconOpinions

Food is decent enough but it's expensive for what you get there, the drinks are also a bit on the pricey side.

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welsh_aperture . 2023-01-06

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The food costs about 20 pounds and don't even fill you up while it's just so uncomfortable sitting on ripped leather seats

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Callum . 2020-07-06

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7 of us ate there Tuesday, poor service,took 1 hr to sort out bill,not for us! we did deal through wowcher ,so disapointing

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Wilma M . 2020-03-14

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When the waitress, Lorraine, came to the table she asked straight away if anyone had allergies and gave me a gluten free menu. I had Carbonara and Brownies both of which were very nice. Lorraine was very friendly and funny which we enjoyed.

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Lucy . 2020-03-09

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Visited for breakfast and received a prompt welcome. Was seated quickly and given the breakfast menu. After a short time our drink and food order was taken...one full breakfast and one sausage and bacon omelette with a cappuccino and a Diet Coke. Drinks came fairly quickly with food following shortly after. Both plates looked appetising and tasted just as delicious. The bill came to under £20...excellent value...will definitely be returning again!

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Julie B . 2020-03-07

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Dont bother went here last night steak was unedible after going back once Budweiser was flat the server just stared over no check £99 bill with a voucher disgusting never again.

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Gerry B . 2020-03-04

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spontanious visit on thursday lunch time and was served by the manager i think (older lady in blue shirt, grey hair) she was absolutely lovely chatty and nothing too mch trouble, recommended the hot cookie dessert...good choice definately be back

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polly j . 2020-02-28

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Our server seated us and abruptly asked if we had any allergies. We ordered and the food was absolutely delicious! We got asked once by our server if everything was okay with the food and once again by a lady who appeared to be senior staff. The five minutes of conversation with the senior member of staff topped the whole night of service with our other server. Once we had finished our food the lady who served then asked if we were “wasting” our food. She cleared our plates and we did not see her the rest of the evening. We were sat waiting for an extra 20 minutes/ half an hour for our bill but got so fed up of waiting we decided to pay on the app and leave. At this point the lady who served us most definitely had not noticed we were leaving and for all she knew we could have walked out without paying. Leaving the restaurant minus £40. Such a shame about the level of service as the food was amazing. It was a shame we couldn’t tip the chefs.

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Hannahjones720 . 2020-02-26

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First time in a while I now know why, took my 18months granddaughter because of being child friendly. Service was ok to start shown to a table ,long wait restaurant wa quiet maybe 2 or 3 other small tables,child meal chicken nuggets &fries dried out,my pizza ok wifes pasta ok,change of shifts while we were there as the child meal was drink food dessert had to call waitress several times for the drink no explanation recieed frozen slush type drink in plastic cup ,not at all suitable for a toddler.changed to a watered down orange squash,had to then again chase to get attention for dessert.SORRY Frankie &BENNYS £54 bill for very poor service Below average food & far from child friendly service.WONT BE RETURNING

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Matrixken . 2020-02-26

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Had a great time Sunday with group of friends. Service and food was spot on .. definitely recommend and will be back

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ryanpJ5409EY . 2020-02-25

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We are a big family of 13 ... we were served by brandi we all had different meals and they all came out together which is really nice .. food was good all empty plates ... would definitely return ... thank you brandy for you excellent service

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susanjR1891LA . 2020-02-25

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Staff provided excellent service. Restaurant was empty apart from our table on a Saturday night. Plenty of room to park outside. Food was nice and served quickly. Good choice on menu. Would eat here again.

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tthog . 2020-02-23

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I personally don't usually write reviews but after my experience here I really felt the need to. I ordered a burger, said no mayo and there was a choice to add onion ring onto the burger so I did. My partner ordered pasta with prawns and we waited for the food, which didn't take long to come out. On my burger there was EXTRA mayo as well as a pot of extra mayo!! Also they bought out a side order of onion rings which was more expensive than ordering them on the burger. At this point I was close to complaining but for the sake of it just dealt with it and continued to eat. My partner (who is a chef himself) bit into a prawn only to find it wasn't cooked all the way through!! At this point we sent his meal back and ge had a different dish which came out fine. We then had to wait about half an hour before seeing another member of staff to ask for the bill. Dreadful meal, poor service and shocking that no staff were available for half an hour. Never Again!

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LizB130289 . 2020-02-20

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We are writing this review as a couple who have both worked in the food industry. So the trip started with my boyfriend and I being led to our table by a sever who communicated with us very little. After waiting a few minutes the server returned to ask for our drinks order and then returned a few minutes later with said drinks. After looking at the menu for around 10 minutes (during this time the server had started to serve another couple who had come in after us), who seemed to be the ‘manager’ came up to take our order. We intended to order a starter of cheesy garlic pizza bread, a carbonara and a pizza to be followed with a slight mumble of ‘we have no garlic bread or pizza.’ This came as a shock to my boyfriend especially, as surely they specialise in pizza ??? After settling for 2 Carbonaras and NO starters we waited around 5 minutes to then be told that they also had no carbonaras. At this point my boyfriend and I are getting a bit annoyed and are wondering what exactly they do have because it seems to be very little in the way of food. The ‘manager’ kindly offered us to look at the menu again to which we politely declined as there was no food ??? and she continued with an apology and for our drinks to be on the house. After a quick discussion with my boyfriend we decided after our delightful half hour trip to Frankie and Benney’s we would rather go somewhere with food available on arrival. All in all, we feel that this issue could have been resolved by the server actually stating before we ordered our drinks, the food that they didn’t have - however thinking about it, it probably would have been easier telling us what they did have.

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Aimee161 . 2020-02-18

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Great service by Lorraine in store, friendly and attentive, lovely breakfast. Really enjoy the new jackfruit sausages!

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Kay2212 . 2020-02-15

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Waiting roughly 10-15 minutes to actually get served and order food. Once ordered took another 20-30 minutes for starter to arrive then followed by our mains. Partner ordered Viva La Vegan burger and was convinced it was the wrong patty in the burger. Ask very nicely If it was correct and they assured us it was right. My partner didn’t like or enjoy the bite of the patty and requested the Beetroot patty option and the employer stated that it was our fault that the patty’s were mixed up. Also she was shouting at one of her employee in front of people. Extremely unprofessional! Attitude was horrendous and I will not be returning as this is the second time we’ve been here and had issues.

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749livw . 2020-01-24

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very busy but service and food amazing, definately recommend to everyone well worth a visit...will be back

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polly j . 2020-01-24

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Visited tonight 17/01/2020 we waited 40 minutes for our starter to arrive the place wasn’t very busy at all we then went on to our main meal the steak was like rubber the chips were hard and overall a let down! The waitress asked what the problem was informed her how the food was and she said sorry about that and brought us the bill

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Kendrick90 . 2020-01-17

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We ordered from the Vegan menu. The food was delicious and there was a lot of choice available. The food arrived quickly. We were served by Lorraine who was really lovely. She made the visit! Can’t wait to return!

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445carysp . 2020-01-14

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We had a lovely relaxed time in the Llanelli restaurant. Four girls enjoying a catch up after a busy Christmas. Food was superb and we were served by a lady named Nicole. Nothing was too much trouble for her. She was smiling and very pleasant to us. Haven’t been there for a while but will definitely be going again soon. Thank you Nicole you went above and beyond I think!

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Meander435383 . 2020-01-05

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Went here this morning for breakfast, we were served by Bethan who was absolutely amazing! Couldn't do enough for us, was great with our 2 year old as well as two vegans on our table! Thank you so much Beth and good luck for the baby!

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Plantbasedn00b . 2020-01-05

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Called this weekend for family meal and had a wonderful time. Our waitress brandie was absolutely fab. Will return soon. Thank you

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626nikkil . 2020-01-05

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Amazing food and service great value definitely recommend. Staff lovely and welcoming. Will be back again

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Hellscrossy . 2020-01-03

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Had a lovely meal food was fast and hot! and great service by Sam very friendly staff overall I will be back for sure!

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Joffeeee . 2019-12-30

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Wouldn’t even give a star if I could - terrible service terrib from frozen food and experience over all was awful - do not bother.

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E469BUnadias . 2019-12-28

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How can an adults portion of ribs (at £11.89) be the same size as a child’s meal ribs (at £7.99). Absolute rip off. Had a refund, I would not recommend this place to anyone. Stay away.

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James R . 2019-12-24

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visited tues lunchtime and have to say service by who i assume are 2 managers as not in uniform was second to none...food quick hot and delicious thoroughly recommend

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polly j . 2019-12-20

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Has to be said, the food and service was great and the best we've had in a long time. The chef was outstanding and made my wife actually comment on how good it was.... I will be back and will bring friends.

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TromboneGeorge . 2019-12-15

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Another delicious meal served by friendly helpful staff. We eat here on a regular basis as it’s so convenient with the location and free parking . We chose from the special Christmas menu . And it was lovely . Good value with 2 courses £14.99 . We weren’t able to manage 3 courses but will revisit before Christmas as the dessert on offer looked so tempting .

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angegregs . 2019-12-07

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Food was absolutely disgusting. Chips came out half cooked covered in undercooked bacon. The burger was soaked full of grease and a total rip off. My partner ordered off the cheaper lunch menu and I ordered a double cheese burger with cheese and bacon fries from the main menu, costing £25! Both meals extremely poor. The duty managers appearance was as bad as the food - some would say he’s in need of a short back and sides, shower and clean clothes. We will never visit F&B again.

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1123457 . 2019-12-05

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I love the breakfast they do here. You can relax with your coffee and the breakfast really fills you up. The service is great and all for under a tenner.

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divaexplorer58 . 2019-11-30

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Went for lunch yesterday with a friend who had never been to a F&B’s before, I have raved about all my other visits but never visited this branch & never will again.Every other restaurant has a great atmosphere no matter if busy or quiet, the music is great, it’s cosy, the food hot & tasty. This place was cold, you couldn’t hear the music. We chose off the lunch specials menu. My tomato & mozzarella salad would have disappointed me as a garnish! The rocket was wilted & the ‘torn’ mozzarella was practically absent. We both followed with a steak wrap, which was mostly gristle. When I tried to find the wait staff to pay the bill, they were as hard to find as the mozzarella. My friend has been poorly ever since.This won’t stop me visiting other branches, but if this one closed it wouldn’t be a shock! Toilets were clean though

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Tamz73 . 2019-11-28

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We come here a few times a week and always have exceptional service and food. the food is always very consistent and delicious every time. Lel is great when serving us, always leaving suggestions for new food on the menu and taking our orders with a smile on his. Thank you!

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michaelwO7118BH . 2019-11-22

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Went here for my son's birthday. There were 7 of us. The waiter was superb in catering for us. All of us had different meals which were delicious. The burgers were of fab size and quality. I think there could me more fries served as there was only a mug full for each plate. Prices are high but you pay for quality. Thumbs up from me.

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johnhell0211 . 2019-11-08

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lovely breakfast actually cooked the general manager ( quite often see her cooking which i think is great) served by nicole who made a lot of fuss over our daughter, kept her amused:-) brilliant start to our day before heading off the visit relatives

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polly j . 2019-10-29

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Had a lovely meal with my teenage daughters. Really good value and our meals were delicious. We were served by Stephanie and she was lovely. Friendly and polite and nothing was too much trouble. She made sure we were happy and enjoying

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Philippajames4 . 2019-10-25

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I regularly visit this restaurant. A new menu today. The food is always great and the staff so friendly too, especially Nicole and Brandy

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Ken W . 2019-10-15

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Myself and my other half thoroughly enjoyed our meal at this establishment we both had the meatball pasta which was highly recommended. We also got served by a very bubbly/bouncy waitress called Bethan who was very helpful and polite. Would definitely recommend checking it out if you live in the area.

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LoveTravel67909 . 2019-10-13

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Delicious breakfast this morning except for the sausage. When your stock-in-trade is catering why would you serve a totally inedible sausage. I don’t understand. I did complain at the time. Was anything done? No.

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Stay728660 . 2019-10-06

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Had the hotwings starter (they are hot) and the Cajun chicken pizza. Very nice. The restaurant is clean and cost.The service was good (Brandie) and was also good last week (sorry, didn't catch the name that time). The calamari starter was also nice (i pinched some of wife's)

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Calvlewis . 2019-10-03

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We sometimes call here for lication. Value. And quick eats. Vegan burger very nice, but last visit was a bit poor. The presentation of the meal.

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fiona k . 2019-09-21

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Went for family meal for my niece's birthday. Food, as always, is excellent. Great vegan selection. Very pricey, but if you can get money off vouchers it's worth a visit. Staff are always friendly and helpful and staff member Nicole went above and beyond her duties to help with a personal matter. Highly recommend this restaurant.

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BurryPortBrummie . 2019-09-17

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Lovely food staff are very helpful, 2 4 1 meerkat deals £24 for 2 pints and 2 steals with chips and pepper sauce

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Robert M . 2019-09-09

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Absolutely outstanding! I had as always the veggie fry up for breakfast here and it was stunning! Service was quick, staff were friendly and they have now got a way of paying online so you just scan a barcode pay, then just enjoy your breakfast. The drink are also delicious! Can't wait to come back!

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Georgielbrooks . 2019-08-17

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Lovely Cooked breakfast options with the added advantage of paying on your phone via the App. Little disappointed that we asked for our Tea to be served with our food & not before but that could have just been a misunderstanding. Would definitely go back.

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Ian B . 2019-08-17

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Bethan was a very friendly waitress and went to the effort to serve a notoriously awkward dessert to make. Food was very nice.

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Ssidney666 . 2019-08-15

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A return visit for lunch . We were a group of 10 on a very busy lunchtime . Due to the amount of diners that were in we had expected a long wait for food but we were served promptly . We were served by Nicole, who was pleasant and extremely helpful. The food was lovely and definitely worth a visit . The lunchtime deal is well worth the money. All in all, a lovely time .

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angegregs . 2019-08-14

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Booked a table for 2 adults and 1 13yr old for lunchtime, past experience of this place told me I thought I'd better had, but there was no problem getting a table anyway. Drinks order was taken efficiently. Then we ordered starters and a main, starters came out quick, had to wait a bit for main. We ordered from the lunch menu, basic hotdog, wraps. Very tasty wraps, but my chips were not hot enough, small coleslaw on the side, would have looked more appealing with perhaps a bit more greenery on the side? All, in all pleasant waiting staff and much better than our previous visits.

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Sam E . 2019-07-25

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We came to Frankie and Bennys for a family meal. The food was lovely and the service was brilliant. A special mention to Lorraine who gave us fantastic service and went the extra mile to make our meal a special one. Thanks!

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ellieandsteve . 2019-07-18

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Had amazing service from Beth on two of my visits, each time, Beth was friendly, welcoming and put up with my fussy order, food was also very nice. Will definitely visit here again.

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Stacey J . 2019-07-15

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From ringing on 11 July to book a table for that night stating we were going to use Meercat meals to enjoying our meal service by Bethan . Nothing was too much trouble despite the fact the whole thing drinks included were half price we were treated no different to any other table which in some places if you are going to use such a code it's like meh they aren't paying full price so service represents this . We did however need to wait about 30 mins for our good but it was 8 pm and very busy we were celebrating our wedding Anniversary so we're enjoying a very rare treat of being out alone so didn't mind waiting Saying that we were apologized to for the wait and checked on several times . The meal was worth the wait and we will certainly be returning there .

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Karen-griffiths1 . 2019-07-14

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Myself & wife chose to eat here as we have never been to any Frankie & Benny's before. Before being shown to our table by a waitress, we were informed that they were running on limited menu. We decided to stay anyway. We chose our meals and they arrived, all delicious. I was hoping for a delicious burger but had to settle for Pasta and pizza. Although the food was lovely it wasnt what I wanted as such.Atmosphere was lovely and I enjoyed the music.

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johnhell0211 . 2019-07-13

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Post hospital appointment breakfast! Speedy and attentive staff, huge portion and freshly cooked tasty big breakfasts. When ordering Nicole the member of staff happily swapped out the black pudding. 2 stuffed people later! Happy staff, clean restaurant and tasty food!

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D3132YErichardf . 2019-07-09

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Visited here for dinner tonight , had a lovely meal staff were friendly , bit disappointed that they had ran out of pizza dough as I was wanting to order a pizza , but it didn’t ruin the visit as I just ordered a burger instead. burger was nice and juicy but not greasy , very tasty .

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rayray1309 . 2019-07-09

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Brandie was fab hostess, catering to our every need!! Food was ok, good value with the 2 course offer.

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376tarao . 2019-07-05

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We called for lunch last Saturday, the place was very quiet! Hubby had an Hawaiian pizza, which had very little topping and I had the spaghetti in garlic and tomato, which was tasty but a very tiny portion. Luckily hubby didn't eat the crusts off his pizza so I ate those! We thought it was expensive for what we had. I doubt if we will call there again when there is a very nice Beefeater just a little further along.

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Nantlais29 . 2019-07-01

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A lovely meal with a nice friendly waitress . Thank you Lorraine. Looking forward to returning soon .

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louise1968doyle . 2019-06-24

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We visited today 18.06.19 for Lunch around 1.45. I really should have guessed there were only 2 other tables occupied - at lunchtime ! The waitress did not look very happy at all and could not even break a smile. We sat ourselves at a table, she came to take our drinks order then returned to take the food order - still no smile ! The food arrived in due course, we were asked if we would like Parmesan cheese, she returned with the grater and had difficulty administering the said Parmesan. The food was to say the least mediocre we were only asked if it was all ok when we requested the bill. 2 Starters 4 main courses and 4 soft drinks £76.00 I always leave a tip (being in the same trade) but on this occasion I did not and will not be returning

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60kath60 . 2019-06-18

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What an awesome place the food was lush complements to the chef and the service was excellent the lady who served us was so helpful and lovely nothing was to much trouble made the whole experience worthwhile coming her name is Lorraine in the Trostre Llanelli branch we had hell of a laugh we Lorraine took our order she came back with drinks and put a little pack on the table I looked at my husband and said what is that lol it looked like something you have handed to you in a barbers in the days when they would say something for the weekends we laughed so much when telling Lorraine she made us laugh thanks check out the photos lol

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shellbex . 2019-06-12

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Stopped en route but wouldn’t bother againPizza based burntVery slow service even though only 3 tables were occupied No courtesy checkIn fact inattentive staff during the whole visit!Had to ask for drink refill; (free refills but very difficult to catch the eye of the staff!)We had to point out that the bill was incorrect Desserts were delicious but that’s about itNo idea how they cope in busy periods!

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Sue d . 2019-06-12

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We had a lovely evening at frankie and bennys the food was excellent as always and the atmosphere and music complimented the evening the staff are very friendly especially Laurane who's works very hard and very helpful

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stevenbT7360HA . 2019-06-12

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This was our first time in Frankie and Benny's. From the time we walked through the door we were made to feel very welcome by Lorraine who looked after us all night. She made our experience of Frankie and Benny's very enjoyable and we will return.

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Sujam1 . 2019-06-12

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What a treat. On holiday and decided to try the new vegan menu. Absolutely gorgeous. I had garlic bread with vegan mozzarella, the burger and the cheeseless cake. Every mouthful was delicious but the dessert...that was really out of this world!Busy night and they could have done with more waiting staff, however all 3 remained unflustered and professional throughout. Definitely recommended.

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Saschacat . 2019-06-04

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Are here today on a last minute Groupon deal, so excellent value. Staff were helpful, friendly, and attentive. Good was very tasty and plentiful. Plates could have been warmer...

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M670AJterryl . 2019-06-03

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Waited over an hour for starter on a quiet day, only then to watch one of our main meals sitting on the serving desk while the other was being made for over 10 mins, staff seemed surprised when we complained the food was cold, they said it was fresh, we said we know we watched it sitting on the counter for ten mins while you all walked past it!! Of course it bloody cold. Offered to reheat the food, we kindly declined and said we’ll have the bill please, I don’t pay for food to be “reheated” if I wanted a microwave meal I’d stay at home. Bill came, and all food still on the bill, paid for what we ate which was starter and two drinks. No apology, no compliment voucher, a free drink, nothing! I’ll keep my hard earned money and be spending it elsewhere.

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808evw . 2019-06-02

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Excellent location and food to the standard expected of this type of eatery. Can be a little noisy when busy.

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sheilalloyd49 . 2019-06-01

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Lovely new menu . Glad to see some old favourites from the past return . The meatball starter is a must - a meal in itself . The Black & Blue Burger was always a favourite of mine and as I don’t eat the bun it was nice to be offered chips if salad instead . Try the Pecan Cheesecake it’s delicious. I only managed the mini dessert and it was just enough to finish off the healthy . Staff are always friendly and helpful .

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angegregs . 2019-05-18

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Been here a few times and always enjoy the food.Jade our waitress on a number of occasions is fantastic, she even remembers what dessert the children like, which is her own made version of a chocolate indulgence.She makes the meal a welcoming experience.I recommend to all.

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mamaa . 2019-05-15

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Lovely food, in a clean and welcoming environment. Very pleasant evening thanks to Brandie who was helpful, friendly, efficient and professional. Will call again soon.

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RoannaReynolds . 2019-05-03

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Can't fault their customer service, amazing! Had to leave early because was going to be late for work because the food was taking quite a while so they said sorry, gave it to me in a takeaway box and said there's no charge.

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Emma P . 2019-04-27

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Called in on the off chance for breakfast, not my first choice and never again, food below average not cooked as we asked for and if you wanted toast or tea etc all that was extra, I had a glass a of coke which had to go back because the glass had lipstick on it, yuk.

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215215 . 2019-04-21

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Early evening meal out ( 5 30) and so the restaurant was not busy . We got served drinks and our order was taken quickly and the food we had was good . However , the food portions were small for what we were charged and two teenagers girls were not satisfied with the quantity and were left wanting more . No one asked if the food was ok and when we finished It felt as if the staff just blanked us and it took far too long to get anyone to clear our plates. We had the dessert menu but again had a very lengthy weight before being served again.The service was the worse we had experienced, it left us really disappointed and put us off eating there again . It honestly made us feel like we were invisible , especially as staff did look over and the just walked passed or avoided eye contact .

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susan J . 2019-04-20

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My girlfriend and I often come to F&B midweek when we have the Meerkats offer (yes we're cheapskates). The food is good, however, it is difficult to justify the full price on meals without the 2-for-1. Brandie, the waitress is lovely, seats you, takes your order of drinks, food, asks if everything's okay mid-meal and leaves you alone. Many of the F&B staff, particularly in Swansea and Cardiff lurk around you, making awful jokes in attempts to woo for a tip. Brandie even declines the gratitude on the card paying machine, a top waitress - and good chefs, just sometimes pricey.

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DaviesLGx . 2019-04-15

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I haven’t been to this branch and even though the food took a while to arrive it actually didn’t matter because the manager came to tell us why it was taking a while and didn’t charge us for the starters once they arrived. Great customer service it’s nice to be informed

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Jenkins884 . 2019-04-14

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Our server jade was superb, amazing service. Will come again, quick service, friendly and would recommend

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Jade M . 2019-04-06

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We stopped here for dinner out while we were visiting the local area. Great food, great cocktails and great service. Friendly and efficient, very clean. Would recommend.

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554deannam . 2019-04-02

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Have been here a few times now. In all honesty there is always an issue. From the moment we arrived (Mother’s Day) I knew there was an issue.The guy that greeted us didn’t know what was going on. I’d pre-booked but he didn’t seem bothered. We were seated in the nearest empty booth. We were then basically invisible for the next hour.No-one cane to take our food order (I had to ask someone if we could order). No-one asked if we wanted more drinks. I had to collar someone to order an ice cream for my son.No-one took any responsibility for us. Was just up to us to collar someone. Main course arrived an hour after we arrived. Were given free drinks.To top it off the bill wasn’t right, overcharged by a tenner. Waitress said it had been happening all day?!? (there was a Mother’s Day promotion on which wasn’t being reflected in the bills). This has been a issue before with other offers/promotions.It’s a shame as I like the food and the staff are friendly, albeit not as efficient as they should be.Got to the point where I’ll be reluctant to return anytime soon. Shame.

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thegunners1978 . 2019-03-31

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Very tasty breakfast. Easy to swap items that we didn't like for alternatives. Brandie was on the ball for refills of coffee and very friendly.

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geina m . 2019-03-25

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Don't visit very often due to the expense but the service by Jade was brilliant and the food was spot on. Will definitely re-visit again sometime.

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ben252019 . 2019-03-13

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Four of us went out for a meal at 8pm on a Saturday and the service was excellent. Food and drinks were great. Nicole served us and was lovely. Reccomend :)

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Kjwatts99 . 2019-03-10

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Waitress Loraine was really attentive and nothing was too much trouble. The Assistant Manager Lel was really helpful and kind, we asked for something specific which wasn’t part of the menu and he made sure we had it.The food was absolutely lovely, fresh and came out without too much of a wait.I will certainly return with my family.

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kazat1958 . 2019-03-04

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Only went because I was sent a load of vouchers by frankie and bennys via e-mail, starters were lovely, but the main meal was such a let down, I ordered a bacon and cheese burger. The bun was freezing, don’t know if it’s supposed to be hot or cold but it was as if it had just come stright from the fridge, the burger had started to go hard, it was warm but had obviously been standing a while so that was a let down. On a positive, The cheese and bacon fried were actually quite nice!

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Hannah C . 2019-03-03

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Seated and served promptly by a very pleasant server called Nicole. Although the restaurant was very busy our food arrived quickly and it was delicious . We visit regular and never been dissatisfied. Staff are always pleasant and helpful .

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angegregs . 2019-03-01

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DISGUSTING food, 4 out of 5 meals sent back twice. 3 spaghetti bolognese sent back stone cold, heated in microwave and came back for the second time barely any warmer. Chicken was dried out and burnt. Complementary ‘hot’ chocolate cake also arrived barely warm. Another customer sent food back twice and left like us ... starving!! Shocking food

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768rachelf . 2019-02-27

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My sister was turning 9. Went to frankie and bennys for tea. Staff were really friendly. Toilets and tables were really clean. Food was delicious. So lovely when they sang ‘Happy Birthday’. Will definitely go again

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Re3sf4mi1y . 2019-02-22

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Decided to give it another go after the last disaster visit and I’m glad I did . It was completely different ! The garlic bread for starter was lovely , the burger I had for main was delicious and juicy . Staff were friendly and attentive and the atmosphere was completely different . Whatever they have changed since last September (chefs , staff etc.) was a good choice because it’s a complete 180 turn fromMy visit last year . Will return based on this visit .

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rayray1309 . 2019-02-20

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A group of us met at this restaurant last Monday before going to the cinema. The waitress Brandie, was very friendly and helpful. The food arrived quickly and was tasty. It was good value, but partly as our friends have a gourmet card so we got a 50% discount!

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Belinda W . 2019-02-17

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A couple of friends and I enjoyed a lovely meal. Very quick service and really enjoyed the food. Our server Lorraine was excellent. Could tell she was very caring and nothing was too much bother. Put up with us changing our minds more than once. Will return.

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Planetloopy . 2019-02-12

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Called for a family birthday party. Although we were a large family they really couldn’t cope . An hour for food is not acceptable . The staff were pleasant but not knowledgable or organised . Couldn’t manage the organisation of vouchers . The food is poor value even with the voucher i thought , mostly overcooked and small portions . Drinks as always overpriced . The best thing the staff joined in on happy birthday !

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Angiebill9 . 2019-02-10

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Me and my girlfriend just wanted somewhere to quick to get some dinner together as we don’t have a lot of time during the day to meet up. Frankie & Benny’s in Llanelli is clean, has good food and our waitress (Jane) was very friendly and very helpful.

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AstroFalcon . 2019-02-10

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We called in for a quick lunch, we had not been at lunchtime before. We were served by Jade who was quick alert and very helpful

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Mike D . 2019-02-07

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We went to Frankie & Bennys for a quick and convenient meal. We were served by Lorraine and she was lovely and her service was really efficient. The food was gorgeous. Wild really recommend.

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Lauren W . 2019-02-04

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What a shambles seemed like only one person working until we ordered our food and drinks. This was after waiting 25 mins. Should have left there and then. After I ate my average meal which I paid £17.50 for the next day I woke up with food poisioning and can’t work. I’ve never been so sick in my life and still suffering. I won’t ever be returning that’s for sure. Shame because Frankie and bennies used to be good. Never again.

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Timt1988 . 2019-02-04

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Good menu something for everyone. Had excellent service the place was spotlessly clean. Would recommend for easy dining.

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. 2019-02-03

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Had a late lunch here last week it was about 3pm and there were only 2 tables occupied, we were shown to our table quickly by a friendly waitress and our drinks arrived in a timely manner. We chose our meals and our starters arrived fairly quickly. We had the chicken in breadcrumbs which came with a barbecue sauce, they were delicious. I had chosen the sirloin steak and my partner had the half chicken and ribs. Both plates of food really nice and cooked to perfection. However, the wait was well over 50 minutes, bearing in mind that there were only only two tables before us was not really acceptable. There were two chefs on duty in the kitchen so no there should have been no staffing issues. Our desserts arrived in about 15 minutes after ordering, again on the slow side, but acceptable. Would have given it a five star if the main course had been served in a timely manner. Can,t fault the cleanliness and quality of food served. The waiting staff were superb. So all in all had a nice time.

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. 2019-02-03

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Lovely food and the whole experience was fantastic. Wonderful service from Brandie, nothing was too much trouble for her. However more staff would have made the experience even better as Brandie was run off her feet and the restaurant was a little cold.

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. 2019-01-28

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The food was banging absolutely top notch,loved being out with my family enjoying good food,this is going to be our regular eatery now well impressed and great service.

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. 2019-01-27

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Had another good meal there tonight. Food is nice and staff are pleasant. Signing up for vouchers means you can get good discounts.

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. 2019-01-19

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Nice food here, good portions, service but slow the both times we’ve been, recommend the chilli dogs with loaded fries, expensive compared to local pubs in the area but as I said the food is nice.

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. 2019-01-15

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On arrival we sat at the bar to wait for a drink.. no one was serving. Not many staff working, not many people there either. After 15 mins waiting and not being acknowledged at all,my friend approached a lady and asked politely if anyone was serving at the bar. She replied “no”.. anyway the lady came to the bar.. making drinking for other people which is fine but still blanked us!! That was the point we left.. worst customer service ever. Not even “ hi I’ll be with you as soon as I can” that would have done... but total blanked for the whole time we were there!!! Roughly 25mins of our lives we won’t get back! Awful! Never going there again. Went over to the Sessile Oak for a drink and was instantly greeted as we walked through the door with “ hi, how are you? What can I get you?” What a difference in two places.

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. 2019-01-14

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