Pizza Express in Carmarthenshire

Really enjoyed our celebratory meal yesterday evening. The staff were great, the food lovely and the cooking time very reasonable

This place was not very enjoyable and there was barely and people inside the restaurant me and my friends come in and asked for a table and the lady told us are you sure you have money to pay for the meal and the wait for food has very long, portions were small. As we were ordering my friends wasn't sure what to order so I said thin base is nice and the lady replied your friends don’t have to choose for you. They were also staring over at us making us feel very uncomfortable. As I went to tell the lady my order to pay she said “wait a minute I am doing something and I need to make sure you’re not giving me the wrong amount and I get the right amount of money”. She also short changed me because she didn’t have any money in the till. I am absolutely appalled at this place never coming again.

Staff are so friendly and welcoming. Food is tasty and hot!

Ordered a take away from pizza express and had the worst experience ever. The meal was very expensive and the quality was appalling. They forgot a bit of the order and everything was cold when it arrived home. The lasagne I ordered was tiny and the foil container was only half full. Food was pretty salty too. Won’t be ordering again.

Had two different pizzas and shared with my Daughter we were going to Toby Carvery but it closed early due to not being busy enough I guess? We had Nice Pizzas at Pizza Express instead.

Professional and friendly staff. We had a lovely lunch and we enjoyed everything we ordered.

Disappointing. Prices have risen and quality has dropped a lot. Relatively quiet for a friday night and we can see why. Four mains, no starters, no desserts, no coffees, one bottle of house wine and a soft drink came to over a hundred pounds! Two pizzas came up so overcooked they looked cremated, waitress instantly understood and offered to get them replaced. A 20 minute wait for the replacements by which time the other two people in our group had finished their meals. One other person had a pizza which was so small it looked like a kids meal. Fourth person had a calzone, also a bit over cooked and had very little filling, they said it was therefore very dry. Next shock was the bill, which had a 12.5% service charge added, we asked the waitress if the waiting staff received this and she said they dont, it goes to the restaurant! What a con. We've eaten here many times, this will be the last. The stars are for the server who tried her best to help but was fighting a losing battle. Total rip off to be honest.

Amazing pizzas and quick service. Mushroom vegetarian pizza and padana were amazing

Great food & service , nice atmosphere - would definitely visit again .....

Great experience with lovely staff. We were seated quickly and food was delivered with a smile.

Called in after work and tried the new menu. Absolutely delicious! We’ve never had a bad meal here to be fair. Enjoyed eating up on the terrace too. Great service, couldn’t do enough for us. Thank you Tom!

Pizza Express is known for its pizzas, and the Carmarthen branch does not disappoint. They offer a wide variety of pizzas with classic and innovative toppings, along with vegetarian and vegan options. They also have a selection of starters, pastas, and desserts to round out your meal. A popular choice is their Dough Balls, available in both classic and vegan options.

Natalie is a lovely waitress. Super friendly! Appreciate the high quality service. I would definitely come back here again, Amazing service!

Jen was brilliant. Friendly, helpful and precise. Only staff serving all the tables with every aspect. Food was very good. Best of all the restaurants I've been in.

It was clear that a total of 4 staff was not able to cope with a Friday evening. We were not told of a long wait - which seems commonplace at the moment. We ordered food for 2 people and waited 40-50 minutes between order and arriving at the table. Very little apology from the staff. We have been here before and enjoyed a good experience but unfortunately this experience will possibly deter us from going back. Maybe this company are another one of those who prioritise maximum profits over customer satisfaction/experience.

Food was lovely and service was good, but the temperature was a little cold.

Travelling back to porthcawl from west Wales. Really peckish. Stopped for a snack ended up staying for a meal. Staff were smiling always a good indication. Food fresh and service excellent. Highly recommended

Visited today as I had a £20 voucher, quite quiet with very few staff but the young waitress made us very welcome. Offered a jug of water and could choose where to sit. Opted for a chicken calzone and a bbq chicken pizza. Both were very tasty and arrived promptly. All in all we were very happy with the service, cleanliness and quality of food. Definitely would return and recommend

Warm welcome from staff on arrival and made to feel valued and well looked after as customers, despite being busy and multi-tasking cooking pizzas and working front of house! Excellent pizzas and of course the dough balls always our favourite!

Great birthday meal i had with my family were sat by Adam who looked after us for the night. Recommend a lovley bottle of wine to eat with food and couldn’t do enough for us.

Excellent, we really enjoyed, my sister took me out to cheer me up, and you didn't let us down

Great service. Unfortunately the last couple of times I have been to Pizza Express Carmarthen, the pizza has been undercooked. The thin base was supposed to be crispy but was soggy! Not good enough, especially as it cost £15.

This was a total disappointment, I can't believe how much Pizza Express has gone downhill. Nothing on the pizza was fresh. The salad came with a lump of breaded reformed chicken. Just don't do it.

Fantastic experience here with our family of 4. Great food and service from the cheerful and attentive staff.

Nice staff. Food great quality. However, this visit was disappointing. No juices only fizzy drinks which I can’t tolerate. No vegan Calzone, no jackfruit pepperoni…

Service was shocking. Took ages for the food to arrive. Missing the dough balls which arrived as we were about to leave. I ordered a cider and they bought over ale. I asked for it to be taken off the bill and we were still charged for it!

Very good menu including some vegetarian/vegan dishes. Staff all very pleasant & polite. Meal very tasty & hot when served.

Very bad customer service every time I eat here with my family. Staff need to be taught how to be polite, friendly and helpful in the hospitality business. Real shame as there isn't many places to eat out that satisfy on a group of people. Also pizzas are very small for the price.

Very pleasant & attentive staff. The meals were very hot & tasty.

In my view the best of the big 3 pizza places

They failed to put extra toppings on two pizzas. The caramelised onions seemed not carmelised but sweetened with a sauce. As a warning, these pizzas aren't gonna fill you up, they are super thin, lol.

It's pizza Express init Pizza was sick mate

Staff always very welcoming and friendly. Pizza is very tasty

Great atmosphere. Tasty food .Friendly staff Great value for money and lovely visit from start to finish :)

We have been here several times before, and enjoyed our meals. This time there seemed to be different staff. The calzone which I normally have was about three quarters of the usual size, but the plate was made up with extra green leaves. My wife had a glass of white wine which was fine. She had a second glass after her meal. The second glass was at room temperature, obviously the bottle had not been put back in the fridge. She was asked if she wanted ice cubes in her wine. Pizza Express sort your staff out!!!

Never ate, because as we entered and the waitress was coughing everywhere and into her hands.

I visited yesterday 9th November with my husband we both had a pizza which was ok but there was a faint taste of chemicals it reminded me of the cleaner I use for my windows. I then noticed the person who had made and cooked our pizza was cleaning the area around the counter with a spray, he was moving plates and other items and spraying the area and then wiping with a cloth. I now knew where the taste had come from. It’s obvious to me that any spray will contaminate surrounding surfaces and food. I never saw this person wash his hands before making further pizzas. Lovely pizza but I don’t want to be ingesting chemicals.

Appauling customer service. Avoid! My husband, our 9y old girl and I stopped to have something to eat here while charging the car at the near Tesla super charger. We enter the restaurant and waited to be served near the door. The restaurant was almost empty. A member of staff showed visible signs of being annoyed by our presence, but we were unsure if his gestures were directed to his colleagues rather than ourselves. As soon as he came to great us, he clarified that the restaurant would close at 10pm. We explained we were looking to eat quickly and get on with our journey to the Midlands and that 30mins would have been long enough for that purpose. We were then shown to our table and as soon as we sat down, the same member of staff very rudely threw, rather than place, the menus on the table. We stood up and explained we do not intend to eat at this place, where customer service was clearly non existent. Other members of staff saw what happened, but did not intervene.

This place royally takes the biscuit. £20 for three slices of cheese cake, all of which were in a box on their lonesome, no ice cream, cream or anything with them and each slice being literally the length and width of my thumb! Almost £7 each for these mind .... I don't know if I should be annoyed or if its the most hilarious thing I have ever encountered. Pizza Express please sort this out and stop ripping people off. Kind regards everyone who has had one of these.

Always head here when back in my hometown. Great food, service this week was a bit hit and miss.

Such lovely people and happily to have a chat with customers Alex and Niamh were lovely to talk to while being so welcoming

Fantastic meal last night from starters to coffee, everyone thought their food was delicious, not very often a chain of restaurants get food this good, scrumptious!

Very tasty and fresh, good quick service, booked ahead and table was ready and waiting when we arrived, kids menu good value.

We visited on a rainy Saturday afternoon and the place was very quiet. Very warm welcome and very attentive waiter Theo. Was so friendly. I'm gluten free and this wasn't treated as something unusual. Service was good and food delicious.

Absolutly amazing went with the patents for a change and was shocked by the great quality pizza at a reasonable price

Very positive experience during my 1st visit at this branch, very clean generally and fantastic customer service by staff member Jazmyn who demonstrated excellent people skills not only with my family and I observed the same approach with other diners, she was polite, patient and very accommodating with customer needs generally. Jazmyn is definitely an asset to your company, well done and I look forward to my 2nd visit.

A family lunch with our 3 young kids. Food was all fairly good and they were happy to do my husband his favourite pizza that is no longer on the menu. My main complaint was the speed of service. Our starters took ages to be cleared and yet the staff were all stood around chatting to each other so it was a little frustrating. Overall a pleasant visit.

Lovely staff. We ordered take-away pizzas, but they were a bit underwhelming. Thin with little topping.

Best food in town. Quick and consistent. Been coming here for years. Pizzas are far superior to that other pizza place.

We went at 6:30pm after a visit to the Vue Cinema opposite. Nice buzz and busy, but not too crowded. My first choice chicken pasta, was off the menu - so I had to have a pizza Florentine instead. I would have given 5stars for the food but unfortunately the chef forgot to put the egg on my pizza (quite an important ingredient for a florentine!) …. so it wasn’t really up to scratch!! We didn’t complain as they were busy … but it was a bit unfortunate. Anyway, that aside …. the rest of the food was delicious. Lovely waitress served us - very friendly helpful and proficient. Would definitely recommend a visit. Pizza bases were delicious. Best pizza in Carmarthen in our opinion.

The restaurant was half empty and refused us a table for two. They didn't look busy

Way over priced can only have specified toppings pizza tasted like cardboard would not order again did not eat in had takeaway very small portion of chips and garlic bread to share between 4 people absolutely ridiculous rip off 2 pizza and very small garlic bread and around six chips all for £45 pounds will never go to this restaurant ever again had to order Chinese in the end

Wonderful customer service, great food, manager and staff were all very attentive, very pleased we came!

We had a wonderful time thanks to Jazmyn, our waitress, and would definitely recommend Pizza Express to friends and family.

Amazing. Thank you for the garlic bites

Lovely food, great service, friendly staff, varied menu, fantastic meal with my family. Thank you!

Lovely food, great service, will always recommend!

This is probably the best pizza place I have ever been to ever ever and I been to loads

Excellent food and friendly service

Wow, what can I say, 7 of us came in today (8th May at 1:15) and the service and staff were excellent. I brought my daughter’s birthday cake with us, and they took it out the way. We had a fantastic meal, everything was on point and the staff brought the cake out with lit candles for dessert and sang happy birthday to my daughter. I cannot fault or thank the staff enough today. We thoroughly enjoyed and will be back. ❤️

Efficient, friendly service and delicious food. Our waitress, Jazmyn was fantastic, as she always is!

Great service, even better food and lovely atmosphere

I recently had the pleasure of dining at Pizza Express in Carmarthen, and I have to say that I was thoroughly impressed with my experience. From the moment I walked in the door, I was greeted warmly by the friendly staff and shown to my table. The atmosphere in the restaurant was relaxed and inviting, with cozy lighting and comfortable seating. The menu was extensive, with a wide variety of pizzas to choose from, as well as salads, pasta dishes, and desserts. I opted for a classic margherita pizza, and I have to say it was one of the best I've ever had! The crust was thin and crispy, the sauce was tangy and flavorful, and the cheese was perfectly melted and delicious. The toppings were fresh and tasty, and I could tell that only the highest quality ingredients were used. To top it all off, the service was exceptional. My waiter was attentive and helpful, making sure that my dining experience was enjoyable from start to finish. Overall, I would highly recommend Pizza Express in Carmarthen to anyone looking for delicious, high-quality pizza in a friendly and welcoming environment. Five stars all around!

Great visit. Lovely meal and great service from Jazmyn, couldn’t have done more for us. Great to have a welsh speaking server, who interacted with our child brilliantly Food was really tasty. Great kids activity pack for our 6 year old, kept him entertained whilst we waited for food. We haven’t been to pizza express in a while, will certainly be back soon. Diolch yn fawr

Amazing service from Jas, really friendly and made us feel so welcomed!

Ed and Josh are fantastic servers

Not sure what we were expecting from a Pizza Express but this wasn't it! Clean restaurant, incredibly friendly service from every employee we met, and excellent pizza. Our waiter Dylan went above and beyond and helped make the experience magical for my young son.

Amazing food and Staff after yet another visit , I live away but work often in West wales , visited on Sunday was served by a young lad called Kian think he was in training but he smashed it ordered bbq pizza and pasta , eyes too big for my belly so Kian packed up my pizza to takeaway , will be back next week

Great evening at Pizza Express. Our company put on an event for us and Claire our waitress/manager was amazing, attended to all our need with a smile and a happy attitude. Thank you, food was great as well.

Lovely food, great for kids. All staff members kind and helpful

Great food & service - shout out to Ed who couldn’t do enough for us 🙏🏻🍕

Had lunch here before taking the children to the cinema, was greeted by charming young man Kian , was very helpful abd recommended the bbq pizza, which was divine! He was especially attentive with our young children, and make our autistic son feel very welcomed and at ease

Very disappointing this time after many previous visits. We won't be returning. Conspicuously smaller portions than previously, especially pasta, very long wait for food and a noisy atmosphere with children running around and playing. Very poor value for money, never again.

Staff were excellent, food was lovely, arrived quickly and our server, Jazmyn, was efficient, friendly and very helpful, thank you!!

Our waitress was Jasmin and she was amazing, so chatty and helpful! Ordered our food and slight changes without a note pad and got it spot on too 👏🏽 She was amazing at her job and could tell she liked to make people happy 10/10 for service and food it was a lovely evening!

Amazing food and amazing service!!! Server was a bit of alright too 🤣

Annual pilgrimage (almost) 3 times in 4 years on our way to family in Ireland. Always lovely.

Had a fab meal out with the family, we thoroughly enjoyed our pizzas, salads, starters and desserts. Our server Jazmyn was wonderfully attentive and full of positive energy. A great dining experience in Pizza Express, Carmarthen.

Great food and friendly staff giving great service.

Great food and excellent service from Jasmine who really looked after us and was a lot of fun!

What an understated place! We have had multiple great visits here. Not one bad. Food is delicious, staff are friendly and welcoming. Food was serviced quickly and had a lovely atmosphere to it for a chilled evening bite to eat. Will be back for sure.

The food was delicious and all cooked too perfection. We were served by Jasmine who made it a very pleasant and enjoyable evening. I will definitely be returning.

Amazing mega out with my family on Tuesday evening. My waitresses Honor and Laura were fabulous recommending their favourite menu items which both me and my partner both tried! An asset to the team and nothing to fault

Fab place lovely food and the service was jus absolutely amazing our waitress Jasmine was just a 🌟 going above and beyond wats necessary to get everything right adn a grat personality. Will be going there again

A wonderful evening spend with the family tonight at Pizza Express. We were served by Nat who was an absolute joy and took really good care of us. She answered all of our questions and recommended a lush pizza with mushrooms which I adored. And the desserts were the best part of the night!! Will definitely be returning with the family soon.

Went last night with the family. Great welcome, food was really good and the staff were very friendly and accommodating. Will definitely be returning.

Absolutely fantastic from start to finish. Excellent waiting staff and such efficiency. The drinks were great and our pizzas divine. The waitress explained what was in certain choices and was so helpful and friendly it made the whole dining experience so enjoyable. Highly recommend.

Haven't been to pizza express before, the service is fantastic & the food is lovely.

Used to love going here but unfortunately last few times were not a very nice experience - it was too busy, it felt like everything was slacking, from food quality to the service. Pizza was way too oily and side dishes and drinks we wanted were 'sold out'. Not in a rush to visit again any time soon, which is sad as it used to be so good.

Great pizza express. On every visit staff have been very friendly. Always has good gluten free options even on the kids menu, which is great.

By far the best pizza express meal I have had me and my fiancée came here tonight and it was absolutely delicious. Staff were amazing nothing was to much for them will be coming back again! 🙂

Sunday 29th May evening approx 7pm Amy Fisher the manageress went way above the call of duty under huge pressure with 4 staff failing to turn up…. She did the job of four staff and her management position under huge duress but stayed focussed, politely, efficient and and highly effective throughout the many demands from the restaurant. The food, standards and practices she upheld were second to none and I could only say ‘ she did it amazingly ‘ Pizza Express are extremely lucky to have such a personable, friendly and incredibly talented manageress ! 100% the most genuine and polite female at all times under pressure. Outstanding ! Many thanks for fitting us in and the highest standards of customer relationship management. All the best Stuart, Dean and Charlotte.

Calla was a wonderful waitress and they were very accommodating for us! Even gave us a bowl of water for our dogs 😁

Expensive pizza, but tasty, so... 😁 Ok for a treat

Really enjoyed our meals, they were delicious

Helpfull staff resenable selection of vegi and vegan offerings my food mine was very bland and the prices for alcoholic drinks are eye watering overall not the best probably wont visit again

Very bad, slow service I was sitting there for an hour even tho we were one of the firs there!!! Would not recommend

Sadly despite asking for extra toppings , this was not done . Drinks orders were missed also

Pizza that is closer to a stiff pancake. Anchovies in the chicken salad. Massively over priced, whilst also being 'basic'. Eg. 330ml coke £2.80 I think this is the worst pizza place in town. I'll not order here again.

I was welcomed and served by a lovely woman, she was very attentive and the food was lovely, I had the vegan diavolo and the vegan carrot cake for dessert, wasn't too keen on the carrot cake as it was a little dry