Elys in Merton

I was very impressed with the store ( I was visiting for the day) However, although the restuarant was very pleasant & looked clean. Table all set out with plenty of accompaniments , cutlery sauces etc. I ordered a cheese & ham toastie and was looking forward to it, but it was not a ham &cheese toastie as I know it. The runny cheese was very thin & there were added flavourings on it, which was not to my liking, sadly. I did notice another lady complaining about hers & she didn’t want another one! Also, although there was a young male server at my table he did not wipe my table or take away my tray in spite of passing 3 times!

Afternoon tea with friends - delicious, very good value and very friendly service and when ordering. Will definitely return! Thank you.

I just paid £8.90 for what tasted like a “microwave cooked” jacket potato ( they are traditionally oven cooked which gives a better taste) which was served with a small helping of what tasted like cheap baked beans and a disappointingly light sprinkling of cheese. The toppings should be larger proper portion sizes. Jacket potatoes are a British lunchtime staple and this is supposed to be a British cafe - please can you get this “right”! It was at least presented nicely with a small dressed side salad & slaw. Service was professional and prompt. I realised you need to go to the til to order any food rather than wait at food counter.

We visited Elys today and my 4 year old son ran away and we couldn’t find him for 10 minutes. The staff went above and beyond to help us. I was extremely shaken and crying uncontrollably and they had everyone looking. Even some amazing customers joined the search and we found him. Much to our relief he was not far but I can only thank the store for getting everyone involved and helping us during and after the search. Thank you. We love Elys and visit the store often as we live close by and this place just went up massively in our estimations.

The restaurant is ok choice/variety of food passable, BUT far to expensive, so will only go for a pot of tea

Very difficult experience! Broken and missing items and refusing to speak to me. I placed an order for 4 expensive hand made glass tumblers as Ely’s had these on offer. Approximately 5 days later I received the package. It was a box within a box but only protected by tissue paper. When I opened the glass tumblers, I saw one was smashed to pieces, however there were only 3? I assume at some point they were used for display, and it was never put back. I contacted Ely’s via email as I could not find a phone number, I attached images etc and explained the situation. I received an auto-reply which also had a phone number. This is when the “fun” starts on the Tuesday. I called the number and selected the option for reception, the phone was answered and after speaking to an associate I was offered 4 new glasses, I stated this was not required as 2 of the 4 were fine. She then stated she could have 2 sent out today and I would be kept up to date with this via email, I agreed and was very pleased. However. I then received a reply via email saying they would send 4 new ones!? But I needed to return the smashed glass and the missing one (I have no idea how this would be done?). I replied to explain that 2 had already been sent but received no reply. Over the week no glasses have arrived, and I have attempted to call the reception over a space of 3 days at least 12 times. Each time no one answering despite it being in the middle of the day. I have replied three times to the email that I was sent, and no one has replied also. I called again today for at least the 13th time and selected the option for the “buying” team. Someone answered! I explained this and the staff member was very apologetic. She states she is unaware why this is happening and stated she felt it was “not good enough”. She kindly gave me the extension for the switchboard and the e-commerce team and then transferred my call to the switch board. Surprise, surprise. The switchboard rang and rang until an automated message stated they were too buys and the call was disconnected. So I called the e-commerce teams extension. It went straight to a voicemail! I called the buying team back again and the helpful staff member took all my details and then stated she would walk upstairs to the relevant team and hand them the note that she had made. She assured they would call me within the next 15 minutes. That was 27 minutes ago and no call. I called the buying team again who stated she would pass my details onto the operations manager to call me. But again, no contact still. It has now been 4 days since I received and reported the missing and damaged item and for whatever reason they refuse to contact me and refuse to send a replacement. Horrendous customer service. I have now the only option of contacting trading standards and the ombudsman as Ely’s won’t provide a replacement to the missing item or the damaged one. Disgusting customer service.

Not worth a visit.. Staff very rude… speak rudely and over priced food for what it is. lady on till very rude.

I have been coming every week for 6 weeks to Elys restaurant. I am impressed with the friendly and efficient service, the cleanliness and the food and drinks are great too. I can't understand anyone who complains, it has always been perfect for me!

Honestly I don’t know how Ely’s can have this terrible cafe trading on their premises. It’s such a lovely store but it’s a huge let down when you enter this place. Nero’s on the 3rd floor is much nicer. Sort it out please Ely’s - your customers deserve better

We did mine waiting for a burger meals as they were allegedly cooked fresh ? well I say that there where cooked fresh more then likely yesterday ! As both burgers turned up in soggy greasy buns the burgers where black and charcoaled and like chipboard!!!

Elys cafe,They make you the worst hot choclate and horrible chai latte.. only hot milk in it.... its not the first time i have complain they do nothing about it just refund the cash! Elys store your caffe is a real let down please train Your staff to make a nice simple hot drink.

Cakes good but sandwiches mediocre. Cream with scones thick but was not clotted, Good value fr money. Impossible to phone or email to make booking.

Returned here for some lunch as been before on a few occasions and found to be nice. This time though not so good as my Partner's baked potato was obviously so overdone it was burnt and some of the side salad that accompanied this was starting to turn brown at the edges. To be honest we should have returned it for another but chose not to however this does not detract from the fact that a sub standard dish was served and looked like it was reheated from the day before’s menu! I will give this cafe another try but my Partner will not be so as vowed not to come back. Disappointed.

Elys really should sort out the cafe, as it massively detracts from an otherwise pleasant shopping experience in a nice department store in Wimbledon. The staff are rude, abrupt, not customer service oriented. Wondered if I had been unlucky with a specific instance, but other reviews on here strongly corroborate.

I think they basicly don't like family guests specially children. I was eating and my kids was done and standing near me and sometimes walking around. I was just takin them near me and one of the waitress rudely told me children not aloud to walk around and they can fall on them! Ok I understand but he could tell me that with eye contact and with a little bit smile... that was really irritated and took away all my energy! I talk to manager but he even didn't say sorry! Don't go anymore...

Slow service with no apology from unhappy looking staff. Same on my previous visit. Undercooked eggs on tasteless avocado which I ended up leaving.

Expensive, out of many things by 1.15, queue takes 20 minutes. Keep running out of plates to serve. Only one person serving hot food so people keep jumping queue then there's a second queue at the till.

After shppping, we went up to the restaurant in Elys fepartment store. We shared a main course salad and each had a drink with it.For the salad, we chose coleslaw, beetroot, potato salad, butternut-squash and cucumber salad in a mint and yoghurt sauce. The portions were incredible and the overall flavour waz first class. And it only cost just over £12 gor everything.

Again, an amazing lunch in this lovely restaurant! The food is fresh, delicious band well priced. The staff are amazing, friendly and efficient always. This is a must visit! Thanks to the chefs too behind the scenes. It's always good here and the whole store...

We booked a table for an Afternoon tea. First of all, they brought only sandwiches with cakes and totally forgot about our teas. Not to mention that only 2 other tables were occupied. When asked where are our teas the man behind the bar not...

I ate in Ely’s restaurant this afternoon with my nephew. He ordered a plain burger and chips and I had baked potato. The burger arrived with mayonnaise and the baked potato was uncooked. I sent both back - 35 mins later they arrived back to...

Used to be really nice in here but food seems to have gone downhill lately? Paid £8 for a latte and hot tuna melt which was very small and came lukewarm with some browning salad leaves and very little filling - mostly toasted bread! Heard...

This is not the 1st time I've been here. Sadly it's the same story: not enough staff, a poor queing system which allows your food to go cold and, generally, food which reminds me of canteen food. I'd not expect this level of quality from...

I like the look of the restaurant ,I have been eating here few times and the food is not bad ,but i think it is a bit pricey for what you get...Coffee is awful, staff is all right but not very polite

We both had the soup as it was a very cold and wet day. I had carrot my friend had vegetable soup. It was cold and the bread was stale. Being Monday you would have thought that the bread would have been fresh!!! We both...

If you find yourself in Wimbledon in need of coffee and want somewhere quiet-ish and pleasant, Ely’s Cafe Nero ( on the first floor, at the back) is the place to go. Decent coffee, pretty window seats ( battered leather chairs, views of the street...

Good place for a light lunch, with a reasonable range and yummy desserts. However, slow service when it comes to paying, as the staff member has to make the teas and coffees, as well as to collect the money. Desperate need for more table-clearing -...

Visiting friends in Wimbledon for lunch, they recommended meeting at this restaurant a short walk from the Railway Station. Very nice restaurant, very clean, airy and spacious. Quite child-friendly for the 2 toddlers they had with them, nice bench seats the children could curl up...

This is my second visit. I hoped the menu would have improved. The place is lovely, staff were friendly and sympathetic but limited in their ability to help. I'm not an especially fussy vegan, but there was virtually nothing on the menu to eat. It's...

We started coming here last year for coffee prior to boarding the bus for the tennis tournament. It was fairly quiet when we entered and we received good attention from the staff. The drinks and snacks were very nicely presented and the service was efficient....

We went to Elys for cream tea with my family as we are visiting from Canada. We had a great time picking out what to have along with it but when I came to dealing with the man working the front till it was horrible....

I visited the restaurant for lunch and tea both were awful and a horrible experience ! Lunch chose salad from salad bar plus a quiche waited ages to be served and eventually had to ask for someone to serve me ?! Not a good start....

I had lunch with a friend, the selection of salad was delicious. Unfortunately, with only a few mouthfuls left I discovered a hair in the potato salad. The staff were few and far between and eventually I spoke to a member of staff, her response...

Had lunch with a sizeable group of friends at Elys. It's a very good cafe for a department store. Plenty of good options for those with certain requirements/tastes. A great option for a coffee break after an hour or so of shopping...

Food was OK and arrived promptly, but coffee production is very slow, and holds up the line. A friend and I sat and chatted over lunch for more than two hours. No attempt was made to clear dirty plates or used coffee cups from the...

I went here with a friend, as she often pops in to have tea and a bite to eat. They've obviuosly revamped it, since I was here last! It's lovely and spacious,lot's of light, music is too loud as the speaker seemed to be right...

This is a really lovely environment and teh design team have done a great job, amazing baby change facilities as well which is very refreshing. The food display and quality is a bit lacking and lags behind what the design and look promises. SErvice is...

Called here twice upon visiting Wimbledon Fromm Scotland.....lithos is a lovely department store in store restaurant, a really lovely feel, lovely food from tea and cakes to a proper lunch, very much enjoyed it, polite attentive staff, quality clientele, will visit again, well done Elys.