èKhaya Bar and Grill in Sandwell

Firstly we waited for the menu for over 30 minutes till we go to the counter to asked for menu. After ordering we asked for our drinks while we wait for food. It took another 30 minutes for them to give us 2 orange juices. We waited for more than an hour we were fed up. The food came no seasoning at all. Sadza was uncooked aka mbodza could not even it. Horrible and dirty I could taste the soap in the orange juice and the GANGO looked and tasted like last week's. The only thing g tasty was the sausage as they can't cut corners with it and it doesn't need anything added. This was my first time and I have to admit my last. I was excited but left very disappointed. Staff were nice though. WASTE OF MONEY!!!

Have been there three times and I should say the service is terrible, the worst I have seen in all restaurants I have visited. You wait more than half an hour your order to be taken, you order a drink and it takes another 15-20mins, or you have to stand up and go and ask The waiters will be 4/5 standing around the bar busy chatting Bless them there are only kids with no good management to supervise. You order and after half an hour, you told one thing not available on your order, 45 mins goes by another item not available An hour gone another not available. How can a restaurant run out of chips on a Saturday night. On plus side, the food is lush, beautiful but the service is awful, terrible Four tables were complaining the same thing The owner should train these young waiters and also teach them hygiene, as the boys the smell of sweat was just not nice when you smell that before food. I will not be visiting that place again.

Enjoyed our African experience, the Ambience , the food . Beautiful place to chill with friends. We had the Tilapia fish, Signature burger and Highridzi, will definitely be going back.

Food was fresh, tasty and delicious but waiting time was however extremely long. We waited for 2 hours for our dinner. We did not receive any explanation as to why the waiting time was so long.

Went there on Saturday, waited over an hour for the food to come out. Come monday morning, 5 of us had food poisoning and the only place we had all been was this restaurant. Go at your own risk guys. I’m still recovering, won’t be going there again.

We were escorted to our table then for 20 mins we sat without service. Still waiting for food 45 mins later. Not much options for veggie or vegan 😢

Great southern African food. Hot. Tasty. Can't fault. Restaurant is really nice with great decor. Staff are professional and friendly.

We visited as a family for father's day and unfortunately we were not very impressed. Starting as we entered the restaurant 6 waiting staff were gathered at the bar area but only one person greeted us as we entered, not a great first impression. We were shown to our table by Tak who remained professional, polite and apologetic throughout, I felt really bad for her to be honest and kept most of my issues to myself because I felt so bad for her. My 9 year old son even complimented her on her manners which were impeccable as was her service, if I was only reviewing Tak this would have been a 5 star plus review! We are a family who supports small and independent business and so chose this restaurant to support as well as to pay homage to our table's Zimbabwean father but it was not worth the journey or the cost. There were no African beverages available (in an African restaurant) and the draught beer was flat. We ended up with drinks I could have bought from the local corner shop for less than half of the price. Starters were tasty but only luke warm, very speedy service on the starters, a little bit too speedy as the table was cleared whilst I was still eating which resulted in me handing my plate even though it wasn't finished. Again the main was very tasty and the sadza was cooked to perfection but everything else was only luke warm. We shared a platter and decided that we would take the food home to reheat so that we could enjoy properly, not what you expect when you want to eat out. Asked for a hand bowl for the table and was encouraged to use the handwashing facility at the other side of the restaurant (which we were not comfortable to do during the social distancing requirements) after which the waitress we asked reluctantly bought us a very small bowl of cold water and even this seemed like it was too much for her to do (maybe because she wasn't waiting our table). I couldn't tell you what the desserts are like or even if they are available as we were not offered a dessert menu and the (paper) menus were taken from us after ordering our main course. Overall, some definite improvements would need to be made if we were too ever return. There is some potential for this to be a great African restaurant and I was really looking forward to spreading the word but I will definitely be reading reviews before returning. Tak is an absolute credit to this place, she really tried her best with the limited resources she had and she went above and beyond her role to make sure we were comfortable.

Friendly ,flexible,and very tasty food. Great atmosphere for friends. New dishes previously untried ,great flavours.

Great food! Tastes amazing and great service! Polite and efficient :) will be coming back again soon!

This food looked as good as it tasted was so tasty. Home delivery and it was still warm also well packed and presented. Nice sized portion

Haaaa Ekhaya disappointed me big time:-) to think that day l was craving for sadza big time shuwa mondiigira sadza bishi, not well cooked corn and the meat was horrible ☹️ I won’t come back again or order food there. The lady who served us noticed that we didn’t touch the food and she offered takeaway boxes but we refused cause zvaisadyika. Didn’t even take pictures cause l was so disappointed only the cocktail was okay

Waited an hour and a half for food, finally, when it came, all meat varieties were bland, absolutely no flavour. My partner's selection was too salty. We had to ask for cutlery, condiments and serviettes. The telephone booking service did not even register our booking even though we were auto-texted a reference to confirm the booking. They seemed shocked that they even have such a booking facility.... I will not go back again, unfortunately. I did go there on 2 occasions and so I am totally convinced it's not worth it for me and my friends. I loved to decor and the roomy space though. Such a shame the service does not live up to the atmosphere.

If you are looking for something different with top quality service, This is the restaurant for you. The staff are great and they gave me a free desert as it was my birthday! Highly recommend.

The place is beautiful and then the food is just wow 10/10. Definitely recommend and coming back myself

Food was amazing as always and wait times have definitely improved. PS: The meri peri chicken is a must try.

Appalling service, disappointed with the customer service especially from the manager. Most of the food on the menu was unavailable, no drinks selection ..... who does that in this day and age in a first world country? The presentation of the food on the platters...

Visited this establishment for a surprise birthday party. The venue is tastefully decorated and welcoming. The quality and presentation of the food was excellent, it was also perfectly seasoned and cooked. The staff and the chef were very professional and attentive. I would highly recommend...

Appalling service. If the business owner wants to keep this place running, the service has to improve. We waited for almost an hour, the restaurant was freezing, you have to pay before you eat as if you will run away. In a restaurant you do...

Very disappointed with their service. Ordered meal for 3 then 30 minutes later received a phone call to say they did not have meat or burger😭😭😭 Customer service has gone really bad, if the management can sort out customer service ekhaya to regain back its...

The food is not bad but the sevice here is pathetic....if you're hungry don't go to this place. It took 2hrs to get our food. I've never seen or experienced anything like this before.

Lovely place. Brilliant food esp if one likes and loves to taste proper authentic Southern African cuisine this is the place to go. My only complaint is the bar needs to be properly stocked as not much variety for punters.