Drgnfly Pan-Asian Restaurant & Bar in Poole

Great food and attentive service

Bad service, rude waitress and extra food added onto the bill that we did not order or receive. Had to ask twice for missing parts of the meal and tap water was given to us at the end of our main course after asking for it at the beginning of the evening. Drgnfly is not at the standard it used to be. Incredibly disappointed.

We booked for an 18th birthday ordering food in advance so it was ready when we arrived, we had been in contact with the restaurant and explained our reason for dining however they did not explain to us prior we would not be served alcohol with under 18s at the table. We questioned as we were never told this previously and asked how the rule varied due to age. The staff couldn’t explain why this was their policy when we questioned it and just repeated its our new policy. So we checked online and found no evidence for this on their website or the government website. Furthermore even having preordered food they forgot dishes and didn’t even give us water when we requested it. then proceed to add a tip without asking. Safe to say it was not a good birthday experience and would not recommend!

I really wanted to love it! 😢 The atmosphere, drinks and the service truly was incredible. However, the only reason I gave it 3 stars is because my boyfriend and I booked this place as we heard it was great for sushi/sashimi. We arrived and were shown to our table, given time to order drinks and have our drinks come to the table and by the time we tried to order sushi, our waitress said “we don’t have any sushi tonight” and my boyfriend and I both said “none?” And she responded and said “none, did no one tell you?” and then proceeded to take the entire sushi insert out of our menus. She was lovely and we don't blame her in the slightest, but it was honestly extremely disappointing as we only went there for the sushi/sashimi. If we had been informed when making the booking or even at the door as we arrived then we quite frankly would’ve come when there was some available. Additionally, we could hear other tables around us being told there wasn’t any sushi and we were all equally disappointed and hadn’t been informed. The lady next to us directly enquired as to why we hadn’t been informed at any point earlier and the waitress just said she didn’t know. We understand these things happen but it’s frustrating when you go somewhere for one thing (mind you, a VERY expensive place) and then you don’t get what you went there for in the first place.

Thank you Signe! Had a wonderful dinner! X

Fabulous food, great service, lovely surroundings. Expensive but good.

Food is top tier but the service is even better. Shoutout to Ollie, some of the best service I’ve ever experienced at any restaurant. Everything spot on.

We took friends here for a meal and it was wonderful. A great ambience, fabulous food and so important kind, attentive and professional staff. I highly recommend it.

Went for a dinner, my tonkotsu ramen was awful (tasteless, egg was undercooked and noodles overcooked), dynamite shrimp were coated in hard butter and completely different from I had before. Waiting time was 1hr, I was a frequent customer but I won’t be back, very very disappointed. Ps- portions are small as well.

Really aesthetically pleasing as soon as you walk in it really gives you the oh wow !!!! We went on a Sunday evening so it wasn’t busy and by the end we were in our own . Food was ok , the sushi was delicious , but the steak for the price of it was a little lack lustre . Service is good and friendly .

Great to see Dragonfly Ashley cross back open, same fantastic Chef and team with a warm fantastic front of house. 👌🙌🍽🍹🍸🍾❤️❤️

Sadly not 5* as although has not disappointed previously there were shortcomings this time. Food was very good, but with the exception of beef skewers with overcooked meat so not tender. Despite reporting this and being told it would be made known to the chef there was no inclination to adjust the bill..something we could have pressed further. Sadly service also a little short, as one of us had to wait far longer than necessary for a cider, needing reminding, and one of our small plates didn't arrive at all, until prompted and hastily delivered with the main. Our waitress was very friendly and knowledgeable, but we were all 'lovelies' and 'dears', which I find a bit OTT, personal thing. Finally, well aware of the norm, but I wish places didn't slap 12.5% "optional' service charges on regardless.

Excellent food, best Mia thai we've had. The setting is beautiful. Free champagne as our table wasn't quite ready. To long wait between mains and desserts. Definitely treat as tapas so you can try lots of the food.

Amazing! Definitely worth going to this restaurant!

Food was ok but underwhelming for the price. Lovely venue, atmosphere and service.

What a fantastic lunch today at Drgnfly. Hosted by the unflappable Lauren who was not only a wonderful floor manager and server. She simply navigated the day sublimely. Joshua on the bar gave us a wonderful glimpse of the homemade syrups and bases for the cocktails and we were delighted with the Champane Mojitos. The food was beautifully plated and delicious. We had the Aidan Gyoza (Crispy duck dumpling's), Shio Kosho (salt and pepper squid), Dynamite Shrimp, Firecracker Sushi, the Sushi platter for 2, and Sake Teriyaki. Dessert platter for two… berry cheesecake, brownie, Matcha bites and Matcha pancakes…

Had the most amazing 😍😍 lunch. Thank you Lauren and Joshua! Wow! Having owned restaurants I know how much you two coped with during that shift! And you did it brilliantly! I hope the owners know how fortunate they are to have you two superstars in their business!!💡 … 11/10

5 days ago I posted a warning review that Dragonfly was closed...But I am now updating that as they are definitely open and have just booked to eat there on Saturday. The Dragonfly has to be my favourite restaurant as the food is consistently superb! Excellent wine, as well as cocktails and good rest room facilities. My most favourite restaurant of all time!! Highly recommend and just so pleased that they are open again.

This place is absolutely stunning the food was amazing supwr delicious, the staff were super friendly and accommodating I would highly recommend

Would not touch this place if it was the last place to eat on earth, after closing the Dorchester restaurant an running away without paying the staff in some cases they owe staff 2 months wages what a bunch of low life's.

Disaster: restaurant was closed when we arrived, despite having confirmed our booking. We live 2 hours from the Poole branch and wanted a very special restaurant for a friend’s milestone birthday. We booked our table several months in advance. The day before our booking I received a phone call late in the afternoon saying the restaurant had been closed for refurbishment (I hadn’t been warned about this when I booked) and that the reopening had been delayed - our booking was cancelled. Later that day I booked a table online with the Dorchester branch. I received a booking confirmation by email. We travelled 2.5 hours to Dorchester, only to discover that this branch has closed down permanently. I do not understand why the restaurant is still accepting and confirming bookings and is shown as open on the website. Very disappointing and upsetting.

Book a table on 13 August for two on fri 30th August, we received a confirmation email. Then on Tuesday 27th August, three days before booked date of our meal. We received a phone call say, it was cancelled as it was getting decorated. I really think this was a very bad service and we should not of received a conformation email. I find it difficult to believe that on the weekend of the airshow and still in holiday season, a restaurant would closed to be decorated.

Took a deposit on a booking in the Dorchester branch on the 23rd for a meal on the 24th when they knew they were closed. Clearly don't care at all about their customers. Avoid like the plague, never had such a bad restaurant experience.

10 of us came in for a birthday, service was excellent and attentive. We had a few issues with our preorder that translated to some missing dishes but Belinda and the other staff were quick to rectify issues and provided great service throughout. All good was beautifully presented and very tasty, and the cocktails were all lovely!

Exceptional Asian food. I'd recommend sticking with the small plates and treating it like tapas. Beautiful restaurant with great staff looking after us. You won't be disappointed!

This was our first time visiting Drgnfly.. as soon as you walk through the door your experience begins, the decor is absolutely stunning throughout the restaurant and even down to the cutlery and dishes served. The service from start to finish was fantastic. The food was absolutely faultless, between the 6 of us we had the Pork Ramen, Katsu Prawns, Katsu Chicken, Yakiudon and Yakisoba… Sides - Salt and Pepper chips (a must have) - every dish was a cooked to a very very high standard. I’m not normally too worried about puddings but the dessert platter for 2 was INCREDIBLE - definitely worth a try! For the high quality service and food, the prices very reasonable, I have paid a lot more elsewhere for a lot less quality. Thank you Kaito and Karly for the great experience we had with you - see you again very soon.

First time at drgnfly yesterday evening. Ordered duck dumplings, char sui bao, salt and pepper squid and a tonkotsu ramen. Had 2 cocktails, a glass of red and a glass of rose. Everything was delicious, arrived promptly and with immaculate service. Will definitely return for more!

Always amazing food and service

Immaculately presented dishes, a great selection of cocktails, beers and wines. All served in a chic pan-Asian setting with friendly and efficient service (served by Signe, thank you!) Glad to see it's popular...

Amazing food & stunning decor! This is one of the best places to eat for a special occasion, the food is just delicious. Must be one of the best restaurants in Dorset!

Amazing food , brilliant atmosphere , Singy was lovely . Highly recommended

The food was absolutely outstanding but the service let it down a bit We asked three times for table water and it finally Came Once we were on our desserts I think we were just unlucky as we honestly cannot fault the food but it took 20 mins for an initial Drink order to be taken and the service didn’t improve - there were only 6 of us and we are anything but impatient but it did put a dampener on the evening unfortunately.

Delicious food, pleasant service and great atmosphere. Thanks to my Janny for good recommendations and service.

The restaurant has a really good ambience and looked posh, food is really good and not that expensive as we would have expected because of how the interior of the restaurant looked, Margaret who served us and a fellow filipina was really nice and was able to also share to us places to go in the area since it was our first time in Poole. Excellent service from her. Will definitely come again if given the chance.

What a lovely graduation meal. I ordered the spring maki which was so fresh and fruity and the tofu teriyaki donburi which was smoky and came with miso soup. Our server was so lovely and couldn’t help us enough. She even gave me a complimentary glass of Prosecco as a congratulations! (Highly appreciated). This is the second time I have visited Drgnfly Pan Asian in Poole and certainly won’t be the last. The vegan options are incredible so fingers crossed they will add even more in the future! Thank you to our waitress for making the experience so lovely.

Hands down, my favourite restaurant in Dorset. Celebrate all big occasions here.

Such a beautiful restaurant! We came here for dinner and their menu is amazing! You'd need to wait up to 20mins for the sushis as they're freshly handmade 👌🏻 Korean style Pork belly starter is my favorite so so good. The duck main was a disappointment for me - undercooked hence very chewy but the dessert platter with matcha bites and brulee are perfect. I'd like to try their ramen and curry when I come next time.

Gorgeously decorated resturant with a lovely evening ambience. Service was initially slow due to the venue being packed on a thursday evening, however our waitress Signe was very accomodating and ensured we were looked after. We had a lovely chat with her once it had quietened down, which added to the comfortable and friendly atmosphere. We were also provided complimentary drinks for our celebration. We would highly reccomend the salt & pepper squid, as well as beef skewers for starters, as well as the dessert platter for 2.

Always enjoy coming here. Food amazing and Abi was the most perfect hostess. Highly recommend. Will keep returning to Drgnfly ♥️

Delicious food and cocktails as ever and brilliant service from Signe - she had great knowledge of the menu and a lovely smile!

The restaurant is stunning, with a very classy vibe. The food was outstanding, clean, fresh and absolutely delicious. Flavour explosion! Fantastic service from Abigail, a truly wonderful and memorable evening celebrating my son’s 19th birthday.

Anniversary meal. Food and service both amazing. Karly was fantastic. Nice touch was a glass of prosecco on the house to celebrate our special day

Food was amazing as always and amazing customer service from Abigail, loved getting recommentations on what to order! Can't want to come back

Food arrived cold. Over priced for what it is.

Amazing food and service, top notch dining.

Really pretty restaurant, great service and excellent food. Too many options to choose from. Would definitely go again.

Belinda and team took care of us (a large group of 20+) in the red room. We were celebrating and the team didn't disappoint! We had the Ikugai and Yasai sharing platters and plenty of drinks flowing. Belinda and staff were very attentive and accomodating. The food was delicious and plentiful, drinks were arriving quickly and the service was very friendly. Have recommended previously, and will continue to recommend everyone to come and visit this wonderful restaurant. Thank you Belinda and co. for looking after us and providing us a fantastic experience on a special night! 10/10

Best gyōza ive tasted, lobster sushi was delicious and mushroom brocoli with rice was divine. Great friendly team. Will definitely be back.

I really enjoyed the food, good presentation and very delicious. It's my first time going and I really want to go back. The people are very polite and attentive to providing very good service. Thank you so much Jennie and Josh for all your kindness.

Absolutely fantastic service and food Belinda our waitress was great explaining the menu

Excellent in every category. Wonderful food and cocktails in a great environment. Top notch service from Belinda

Absolutely loved this place, found out the food is halal which is a bonus! Food was delicious and the service was incredible. All the staff was so caring and bubbly. Very helpful and they take allergies as a priority! Never felt this happy dining at a restaurant. Definitely will be visiting and recommending.

One of the best restaurants in the south west. Service and food world class. An absolute must if you’re in the area!

Waited 20 mins for a drink as they forgot my order. There was also a live insect in the drink due to flowers being added, the waitress was then quite rude about removing service charge because of it. Food was good but disappointing experience.

Our server Abigail was superb! Helpful and friendly

Definitely one of the best Asian restaurants I ‘ve been in the UK! Everything we tried was great (6 different Maki, including one of the special ones), stir fry, and great fresh ginger tea!

Great Asian cusine, service great. Book as always full.

Food superb, if you're prepared to wait 30 mins for your starter and almost an hour for your main. I would also suggest checking your bill. Added drinks that we didn't have. For a first experience no great. Would I come back, probably as the food was pretty good. However must improve service levels.

My new favourite restaurant!! Food was amazing, service was impeccable. Lots of delicious recommendations, thank you Abigail!

We had lunch yesterday with my family It was fun of fun, laughter with good food, clean and beautiful environment and friendly reception, thank you Kaito for your welcoming spirit Will definitely re-visit.

Great food. Not happy with the fourteen pound service charge..

Great service by Abigail... real credit to the hospitality industry! Will be back. Thanks

I have visited Drgnfly for lunch several times with my young granddaughter. We both love it here. There is a fantastic menu choice, and the food is always beautifully cooked. The service is friendly and efficient. I would thoroughly recommend it.

Very nice, Would definitely recommend it!

Very good food, amazing customer service!

If you're looking for great food, good atmosphere, beautiful decor and fantastic staff, then this is the place to go! Enjoy!!!

One of the best restaurants around, if not the best! The food is exquisite, the hospitality is brilliant and friendly! I really enjoyed the evening. Every dish was cooked to perfection along with the most beautiful, mouth watering flavours! Its a real treat to come here! You won't be disappointed

Great quality sushi and good value (compared to London). I always go there to get my sushi fix when on the south coast.

Went here off the back of Trip Advisor reviews and we weren’t disappointed. It was busy for a Monday night, we were welcomed warmly and served by Karly, who was very good. The food was excellent, well cooked & tasted fresh. Would definitely recommend the lobster & prawn toast, it’s exceptional. They have a good drinks menu with Sake & Umeshu (which was beautiful). It’s a shame we’re not local as we’d come again!

First time visited last week for a special day with my partner. Jennie's customer service was outstanding and took time to explain the menu and provided recommendations! Jennie was very attentive to our needs and overall made the evening fabulous for our visit.. Customer service made me feel at ease and food - that is just other worldly! Soo good! Looking to book again!

Had a takeaway this evening, and whilst it is always fabulous, tonight they surpassed themselves, it was amazing, thank you

Absolutely fabulous- exceptional food and service

We came here to celebrate my Mother in law's 80th birthday. We had a great meal, and were seated in a curtained off private area, that made it feel extra special and intimate. We had a combination of meat, vegan, vegetarian and gluten free dishes, which the staff explained very carefully to us. It made for a very special evening.

Didn't book but they found a table for us during a really busy period. The waitress chose our dishes tapas style and the food was excellent

There is a reason that this is a top rated restaurant. It's perfect. The service is impeccable. Attentive but not intrusive, wall to wall smiles and efficiency. The food is ridiculous. So many gorgeous nibbles. I wolfed it down. It's expensive but good value. Beautiful inside. And manages to be impressive but cosy. Honestly cannot say enough good things about this place. Try the pork belly if you go... it's incredible.

We got treated like royalty and the service was amazing especially by Karly. The sushi was amazing - probably the best we have had both in Bournemouth and Poole to say the least.. Matter of fact all the dishes we ordered were just brilliant. The Gyozas and even the egg fried rice was uniquely delicious. Definitely found the best pan Asian restaurant in BCP !

DRGNFLY was highly recommended by everyone at my workplace as my colleagues know my wife is a Japanese cuisine aficionado while I am the whisky buff. So here we go… We were pleasantly impressed with this establishment, my wife and I rate the ambience a 10 on 10, the service was exceptional (a 11 on 10) and the value for money is a 10 on 10 too. Now, for the food, 1) The prawns tempura was good, the batter could have been a touch less(personal preference) , what would have made it an authentic experience for us is the sauce, I feel they should have used the Dashi or Mentsuyu which usually pairs perfectly. So a 8/10 for us. 2) The Sushi platter was a 10 on 10, the presentation was on point and quite artsy. (I personally like a strong wasabi blend but I do understand they would have a mild version to suit the palate of the patrons) 3) The Char Siu Ramen was a 7 on 10, what was impressive about it was the well cooked Pork, the seaweed was perfect and the flavours were on point. If we had to rate the presentation, it was definitely a 10 on 10. What would have made it perfect for us was the noodles as it felt like instant noodles instead of the ramen noodles we are used to. 4) The whisky, well, they do have a good selection, what I would have loved personally is if they had more Japanese whiskys, they should consider to stock up on Yamazaki and Hibiki which are excellent. ( I have to add, I was impressed with our host who actually listened to the feedback and encouraged us to share what could be improved on) Overall, our experience was an 8 out of 10, we would visit them again for sure and we definitely recommend this establishment for someone who has yet to experience a Japanese fine dining experience. To the staff working here, you guys are simply superb, keep up your exceptional work and thank you for taking care of us.

wonderful staff and food. Good selection of gluten free options.

Amazing. Perfect service and food. Only fault, the chairs are very uncomfortable. Backs of chairs are too short and too far back. Always leave with sore back.

I thought this was a beautiful restaurant. The food was delicious and the service top drawer, notably Ayalah and the very stylish barman. Many thanks. I was a guest with a birthday so also had a cupcake with sparkler!

What a great place, advise booking before you go Parkings not the best find somewhere on the street. Greeting good and waiters are excellent. The choice of food is good. It was good sushi well prepared though westinized. I would recommend this place

Food was tasty and had a very pretty decor inside. The service was really attentive and friendly. They suggested we try a few small plates, which were lovely. Next time would love to try some larger dishes, so will definitely be going back ❤️

I visited for the first time last night, after hearing nothing but good reviews, and it was amazing! The staff were very attentive and knowledgeable and the food was perfectly presented and flavours were amazing! Will definitely be back!

Had a delicious lunch here. There is a great choice on the menu and everything is cooked freshly and to perfection. We will be back.

Had our anniversary meal here, the staff were attentive from the first minute to the last. We were looked after immensely. The food was one of the best meals we have had. Would recommend to anyone.

Fantastic restaurant. Service was brilliant. The food was good, just didn't quite meet my expectations.

Very disappointing. Extensive menu, but difficult to see how it can serve all ingredients from fresh. Key ingredients were either in very small portions or overwhelmed by fillers and/or sauces. A pretty average vibe, although it was a quietish Wednesday night. Service is ok, but does not warrant the 12.5% charge added to the bill, which was very high (£138 for 2 diners) for what we received. Unlikely to return.

My Fiance and I celebrated our anniversary at drgnfly this past Friday, indulging in an all-vegan feast that surpassed all expectations. From the moment we entered, the ambiance exuded warmth, setting the perfect tone for a romantic and memorable evening. Our server, Hennie, took our celebration to the next level with their expert guidance through the vegan menu. Their knowledge of plant-based cuisine was impressive, and their passion for creating a remarkable dining experience was evident from the start. What truly stood out during our drgnfly experience was the seamless integration of vegan options into a menu that didn't compromise on taste or creativity. Each dish was a masterpiece, proving that plant-based dining can be just as indulgent and satisfying. Hennie's attentive service and enthusiasm for vegan cuisine added an extra layer of enjoyment to our anniversary celebration. Their thoughtful recommendations and genuine interest in ensuring our satisfaction made for a dining experience we will fondly remember. In conclusion, drgnfly has masterfully crafted a vegan dining experience that goes beyond expectations. Whether you're a vegan enthusiast or simply looking to explore plant-based cuisine, drgnfly is a must-visit. Our anniversary celebration was a testament to the culinary excellence and exceptional service this establishment offers. We can't wait to return for another round of vegan delights!

Outstanding food as always! I've been at various times and the food is excellent. Although we were late, the restaurant still served us. We were given complimentary champagne as we were celebrating a graduation. Our servers were very kind, attentive and made us feel so welcome. Overall, it was another great experience!

Beautiful and atmospheric place! Dishes at the highest level! Very nice and friendly staff. Excellent attitude towards children.

The food was incredible and the service was perfection, really looked after us all night with a friendly attitude and made us feel special. We just got engaged and were sent over 2 glasses of bubbly to congratulate us, which was a nice bonus. 100% recommend to anyone in the area!

Easily the best place around. Extremely consistent, great staff, nice decor. We love it.

This is our second time at DRGNFLY and possibly (if possible) even better than the first time. The food is simply outstanding , every asian dish is delicious. The way the staff and management treat you, is something rare, your joy and satisfaction is their top priority. Highly recommended and with love!

Spending a few days in Poole and we struggled to find any decent food in the town, or in the Quay area, however a 5 minute bus ride to Ashley Cross and you have excellent Japanese food. If you're vegetarian or vegan there's a huge choice, and everything we ordered was delicious.The staff were very helpful too. Highly recommended.

Went to Drgnfly for my partners birthday dinner. What a disaster!!!. Firstly the waitress who took our order arrived after 20 minutes to inform us that one of the starters we had ordered wasn’t available. After a further 50 minute wait, while observing that all tables that had arrived after us had been served,, I asked about our order. Within 3 minutes of doing this our mains arrived. I informed them that we were waiting on starters. Oh was the answer. Then another waitress/manager came out to inform us that the kitchen was unaware of our starter order. We were then offered the starters we had ordered.. The waitress who took our order came out and also apologised. But it was too late. The special evening, a special birthday celebration was ruined. We ate half of the mains and asked for the bill. £91 down the drain. Total disaster and no offer of any compensation. Amateurs!!!

Really nicely decorated place, lovely atmosphere and busy on a weekday evening. We had various sushi dishes - sashimi was very nice, the other dishes were closer to average.

Lovely service, exceptionally kind and considerate. Will definitely not even consider coming here again and blacklisted this place for all company events & expenses. Thank you, never again.

Great place for a beautiful meal from the far East🎉💕🎉

This was our first visit and certainly won’t be our last. Food was delicious, service was very good and there was a lovely atmosphere. We really enjoyed it.

Must try if in Bournemouth/Poole, food , drinks and atmosphere best in town