Domino's Pizza - Cross Hands in Carmarthenshire

Over priced, for very little, avoid at all cost.

We’ve been here twice so far and our orders have been correct every time! Pizzas were great and friendly staff :)

Very hit or miss, great pizzas sometimes and not other times. Please be consistent with great pizzas🤞

Last two orders haven't had the additional toppings on top (which were paid for) and one order came with just one pizza instead of two (but the guy on the phone was nice enough when I called and sent my pizza out straight).

This branch is hit or miss to be honest. That dam app is just so convenient though.

Cannot fault Domino's and the polite, friendly and helpful staff in Cross Hands! The best pizzas as always!

I ordered today in store but was put off as the chap making pix as didn't have a beard net on aprt from that food was lovley

This week our pizza was undercooked. Last week half of it had no cheese. The week before it had no sauce. I won't be ordering from here again.

Says open till late. Well that was a lie. Arrived at 10:30pm. Took ages for the 2 male employes to even acknowledge me. I had to shout to get their attention. Then I asked the lad are you still serving. His reply NAH TILLS OFF! What a joke!

First time we have been to this one at crosshands, plenty of parking spaces, greeted by server & easy to order what we wanted, was told how long we would have to wait (10 mins) they were so quick & friendly :)

I have lived in Cross hands for over 3 years and have ordered from here at least once a month to my works (Travelodge). Ordered today and received a call over an hour after i ordered saying they're having a problem with there delivery drivers. I could either collect or they would cover this order and refund me. Called back an hour later to find they have NO delivery drivers but have already refunded me! so i called my colleague and arranged to finish an hour early (before they closed) and called back domino's to find out they have completely cancelled my order. Wouldn't be too bothered if it wasn't the last of my money, a week until payday and i wasn't moving in a week! so have nothing in my house bar bread and beans! been a loyal customer for years, drivers know who i am and yet no care was given! absolutely furious and so upset, all i wanted was a decent hot meal. The irony is they are still offering delivery on the website.

Generally fine, but they confused my order yesterday. Will be checking my order on collection in future here.

The quality can be very hit and miss, ordering on the weekends tends to be good but on weekdays the quality is decent.

Pizza is spot on. I would recommend.

They say the definition of insanity is doing the same thing over and over and expecting something to change...im must be insane... At least the 4th time there have been issues (in a row) and nothing gets better. Wrong orders missing parts of the orders delayed orders. Staff lying and being caught out. I keep saying 1 more chance...that expired today. They don't care dont understand customer service and my money will be better spent in a smaller local business....lets see if the non existent area manager and or franchise owner contact me as requested...9r maybe thats another fib.......

Second poor effort from Cross Hands. Pizza shown as 24-31 minutes to delivery. Took 70 minutes to even leave the store and was paired with another delivery so delayed even longer. Ingredients scrimped on, sauce almost non existent on one pizza. Burger sauce absent on the second Pizza, a Cheeseburger pizza- the primary ingredient being the burger sauce! . Both quite dry, not sure if that was because of the delay. Cookies dry too. Not sure what’s going on as this store used to be great.

Easy to order online, although their tracking app tells you the pizza is 2mins away for over 30mins. (Order to delivery 1hr 20min) And when you get the food make sure you like cold pizza and potato wedges. Should of learnt my lesson the first time but this has happened twice now, although they got the order right this time.

Took a long time to give Dominos a go as thought that the prices for a pizza was expensive. If you buy on the discount offers prices are ok and the Pizza's are very tasty far more than the branded ones in the supermarkets

Very friendly staff and staff doing cleaning.Very Impressed.

Avoid this place if you want to have a happy meal !

A Disgusting Service and food by the whole team and the manager Liam he needs to be trained more on how to talk to customers

We ordered a veg supreme pizza however they gave us a chicken pizza. Then when we called them back they refused to give back the money or give is another pizaa. An absolute waste of time trying to explain anything to their terrible customer servive . All in all a terrible experience.

Bog standard pizza. The company need to update itself

Wow , excellent service on phone. And pizzas red hot. Loved the way the young lady helped me with my order , done me a deal to get me exactly what I want. Thank you. Good job. Great service.

Rang the store to get some help on what was best to order. Very helpful and very fast delivery. Food was immaculate and tasted great ☺️ Would highly recommend for anyone else

Excellent service. Texas bbq pizza is outstanding

Delicious food and really friendly staff! love ordering from here :)

Great food with speedy delivery. Staff are helpful, courteous and understanding when something goes wrong with a order. Store is tidy and clean with a nice storefront. Good covid protocols here. All staff wearing masks properly and screens at the counter. Would recommend this location.

The best pizza from this Dominoes we have had so far. Whomever was assembling it today you are a star!

Ordered online was told it was going to be 18 -23 mins, phoned after 45 mins and the way the MANAGER named TIM spoke to me was absolutely disgusting!!!! How is he even a manager? After receiving my order and hour later it was stone cold.. never again!!

Friendly, hard working staff. Good food. Good deals! Delivery on time. Great to see them working hard through lockdown! Thank you

Gutted that I actually wasted an hour of my life trying to call this place. I'd have had more chance getting hold of Ammanford store at 11:30pm even though it's closed at that point and yours still says it's open, yet no one to answer the phone🤷🏻‍♂️

Quick service, good location for collecting pizza for Llandeilo, if only they could deliver that far.

Always great service and very prompt delivery times

I regularly visit this Dominoes, using sit down, take-away and delivery options and never been disappointed. I'm not the biggest fast food fan but visit out of convenience and this store has friendly helpful staff and is up to standard.

Staff very friendly and helpful.

Orderd as collection waited outside till app said it was ready was waitting inside for 10 min as the counter staff didnt know how to do anything. By the time i got my order it was not very warm

Excellent service, great quality food, and staff were excellent.

The most professional experience I have encountered, they know their stuff! The food was delicious, and the staff were excellent, not a single fault! I would highly recommend Dominos to anyone.

Too expensive is my only complaint

Very poor standard of food, have tried it a couple of times and just seems to be getting worse, won't be going there again.

Hasn't disappointed so far, good service.

Disgusting service. Our order was miss communicated somehow via phone so that when it was picked up they supplied the wrong food. So on arriving home and finding out they had supplied the wrong food. Liam (manager) gave disgusting customer service and would not rectify our order, 5 minutes drive and would not deliver Poor duty of care.

Disgusting customer service, the woman on the phone orders what an incompetent individual who acts disgusted if you ask for more information.... Will definitely be taking my business to another store. Honestly, dominos need to actually review their own employees before allowing them to speak to their customers.. or giving them the job.

Well ordered of line 36 pound it took all my details. But no food so was not happy had to pay twice

Service has been good and quick whenever I've collected or received delivery.

Phoned up for a delivery, gave Postcode to the girl and she couldn't find the address, after 5 minutes she found it, ordered a largel cheese pepperoni and wanted to charge me 21.99 went to take card details and she even got that wrong, I the end I just got up and went to Carmarthen collected and paid 11.99 for the same flaming pizza. Cross hands dominos is terrible will never go there again 😠

Excellent service esp from the young man who was on the till. You can't miss him, he blocks a lot of day light! Fab staff, nothing too much trouble. 5☆ Thank You.

It's a Domino's, probably ate the same pizza as a thousand other people on any given day. Quick, on time and over priced.

Says it closes at 2 am, they've locked the doors and are refusing to serve us.

On time and hot food, very happy

Excellent service, fast food with friendly service.

Disappointed to find that only halal chicken is used

Friendly and efficient service. Lush pizza

Horrible people and operating without any dariver but still happy to take your money online