Dominos in Telford and Wrekin

Collection- didn't acknowledge me for 10 minutes despite there being several people in the kitchen. Turns out my order was ready so didn't need to wait! Then forgot one pizza. Got to my car and realised the sauce was not as ordered. Then the lady server told me I had ordered the wrong one...nope, clearly right on my order. Frankly disgusting. And not very hot either. Wouldn't recommend to my worst enemy. Rude, unhelpful and incompetent.

Incorrect order received …. Refund promised didn’t happen …had to go to store to then receive ….. area manager who struggles to speak English just lies and threatened with abusive comments ….. avoid at all costs

Delivered late, their online tracker showed Pizza had been delivered so I rang store and man with a very strong Asian accent couldn't be bothered to listen to what I said, and started to recite an excuse saying how busy they were Easter Weekend, without listening to what I was saying. I told him he wasn't listening as their tracker showed it being delivered and I hadn't received it. He went off muttering something in Urdu or whatever and then said it would be with me shortly and hung up. When the Pizza arrived it was over cooked and dried up cheese. It is my opinion that Dominos should strip the owner of its franchise. Customer care and service is absent from here, wont be ordering again.

Ordered pizzas, took over an hour to be delivered, phoned the store and was told the driver would be 2 minutes, waited another 15 mins. Food arrived stone cold and dry. Not impressed. Food overpriced. I'd have much preferred one of the £1 frozen pizzas from supermarket, they're better! Waste of money and rubbish service

Moved recently to the area and this has been the worst pizza delivery. The pizza was delivered after 45 minutes hence it was no longer hot. Ordered extra pineapples and they didn't add extra. Don't bother

Phoned to ask what time their last collection time is at 20:50. The staff who picked up the phone was obviously not wanting to open late and after sneering 11 and just hangs up the phone. Wouldn’t recommend coming here. Much better service at oakengate

The manager of this franchise seriously needs re-training. Awful company. Food I thought wasn't too bad but now found better pizzas elsewhere.

I placed my order via the app. The app then showed delivered prior to the order being delivered and when the order arrived it was stone cold, no tomato base on a very simply margarita pizza, chicken kickers were cold, cookies were hard and the wedges we just about warm. I called up and spoke to two gentleman who advised that it would be made with tomato base which I knew however this wasn’t. And they seemed to think I was lying. Further more they took a further 25 minutes to get a new margarita pizza out to me and it was a small when I orders a medium. Disgrace!

i dont get why so many people are complaining about dominos pizza(madeley) we have been having the big night in deal for the past 4 weeks, as a treat every friday, tried lots of local pizza takeaways but cant fault dominoes, its the only pizza that dosent get wasted, my son will eat it for breakfast the next morning, perhaps our pizza is being deliverd my aliens as we have never found it to be horrible, or mabee the people who are moaning about it are just hoping to get a free be? there isno way i woud pay almost £36 (we have extras chicken wings) , i work hard all week and lookforword to a family night in, i could name quite a few takeaways that have been revolting, stop moaning, if you dont like it dont go back!

I ordered food for my teenage son and his friend whilst I was out. When I arrived home a couple of hours later he said the food was delivered cold an hour after being ordered. The potato wedges were also hard in the middle and not cooked properly. This is not the first time we’ve had this happen. The food is always delivered cold. When I called up to speak to the store manager he told me it was tough and too late to do anything an hour after delivery even though this was the earliest opportunity I had to call. My son has Asperger’s syndrome and so would not ring to complain himself. The management of this store was just appalling.

This isn't the first time this has happened, but the first time I give them the benefit of doubt due to covid but it took over an hour for delivery and when the food arrived it was almost cold. I've rung and got the usual it's out for delivery!!

We ordered a delivery and was an hour late, called them twice and the reply was it’s out for delivery,. The thing is thus happened before as well. Once we decided to pick it up, and the lady who answered the phone calls used to say the same thing to the customers on phone. For Dominos, it’s a very very poor service... disappointing

Beware and be careful, we ordered £85 worth of food as we had family over, the food didn't even arrive, the made excuses that they tried to ring and left voicemail.then I had the excuse that a wrong number was given which I checked and correct number given , I was then told to reorder the order as they cancelled it, when I asked how long I was told they couldn't for fill my order.they also had the cheek to say I'd gave a fake number which I felt insulted. I told them to shove their order where the sun don't shine. I then rang back and asked to speak to the manager who was rude and abusive told me that the girl was 16 who I spoke to and that she was in tears. I explained the situation but he wasn't interested. He threatened me and said he will come to my address and have me, I found this behaviour very threatening, I told him I'd recorded the phone call and that anything happens the police will be called. After that he put the phone down. I am going to be making a formal complaint to their head office tomorrow as I don't think customers should be abused like this. Please beware and think twice before using this store.

Placed an order at 6pm for delivery at 8pm, called at 8.15 and told delivery was already on its way arrived at 8.25 yet I’m less than 10 minutes from there? They tell you lies just to fob you off. This actually wasn’t too slow for them quite often it is 45 minutes late!

The worst pizza I have ever had from domino's it has got worse and worse won't be having that again 25pound gone shame on you domino's

All of the food was disappointing I had the big night in deal and ended up having one bite the pizza looks like it’s from Tesco with everything shoved on top. It’s rock solid the smell of grease and fat is so strong it’s actually put me off completely I was almost sick very vile

I ordered from here they sent wrong order inedible food that was poorly made & awful disgusting will NOT BE USING AGAIN.

They got our order completely incorrect by the time I had got home the pizza and other food was stone cold, my wife called to speak to the manager and was left on hold for 10mins, the manager did answer in the end and promised us free food on our next orderWe called today to order our free food AND GUESS THEY CANT RECALL THIS CONVERSATION I will never be ordering food from here ever again they don't deserve any ordersAnd to top it off their hygiene is shocking not one of the staff behind the counter or prepping food were wearing gloves or had their hair tied back

The staff are very rude at this Dominoes, they always get the order wrong and then become sarcastic when you complain. The manager needs replacing.

Poor poor poor. If you want it delivered don't expect it to arrive soon. My experience was beyond poor.

Pedí una pizza a entregar a las 18 llamé. 09 por 19. 07 no llega después de que dijeron que hay 40 minutos de espera. Así que llamé y me dijeron que era para la colección cuando me preguntó específicamente para una entrega. Me preguntó cuánto tiempo y conseguimos dijeron cuando el próximo conductor disponible es gratuito, puede entregarlo. Esperé otra media hora todavía nada llamado de nuevo. Finalmente llegamos a 19. 35 de encontrar parte de mi pedido equivocado y frío. No pedir de nuevo! !

Pizza muy mal pasada. Pedimos una pizza de la selección italiana - como una broma. Puré de tomate con carne sin sabor seco en la parte superior. Cuadro parecía matar road (conseguir una poción más grande si hubiera sido) pollo mixta. Dos los martes y todavía casi tuvo que hipotecar la casa. Precios Pizza Express a un precio mucho menor que el servicio de Mcdonald's.

Orderd a £35 order & checked my Phone App for Tracking status it states 30 minutes wasn't that much of a wait well from what I thought a hour went by nothing turned up so I called to ask where it was the man on the phone stated it hadn't even been made because they've been major Busy I don't care at least update me or something so I then wait another 30 minutes absaloute Nothing I called again I get oh unfortunately we are now closed and your order wasn't made in time we've passed it over to okengates Domino's I'm like Serious I contacted them I had to wait another hour for my food by this point I was Ready to sleep not Eat I was told I couldn't cancel and If I didn't answer my door I'd be charged absaloute Rude staff kept calling them to see about some sort of refund or apology as half my food was binned due to be in extreme tired I waited over 2 hours for Food ! Mangment never called me back and the people who answer the phone are disgustingly Rude put me Right off ordering from these again !

Esta es una situación normal, sin embargo en el outlet dominos par de veces he pedido desde aquí la entrega tarda años, mucho más tiempo de lo que originalmente se había estimado. De hecho, una vez que fue más rápido para mí conducir a recogerlo que siga esperando para entregar.

I ordered a pizza using the app for delivery and had a email saying my order was going to be ready for collection in 10 minutes so I rang the store to see if they would change it as I did tick deliver asap on the app, to have the man say hang on I'll put you on to the store manager, so I explained to the manager the situation and he said they can't deliver it because the order had already been processed so I said okay then can I cancel it and have the money put back on my card and the rude, ignorant man just put the phone down on me

Disgusting attitudes from staff, very snotty when I took time to choose food. Not helpful with allergies at all were clueless when asking about pepper allergies never go there again

I've ordered from here before and never had a problem but I ordered a pizza through the app this evening and waited absolutely ages. Next time I think I'll go out and buy one!

Brilliant and they do glutin free baces too you do have to ask for them when ordering them just a...

Ordered online Saturday night and was very disappointed!! We ordered from the restaurant and watched on the tracker! When it was nearly ready I left (takes 1 min drive from the house... When I got there there was a guy waiting outside couldn't get in... I asked y they not let u In he said the guy just looked at me and walked away!! So we waited and waited... I then rang them of the e mail I had received and my order had been transferred to the oakengates one... Without them letting us know!! Same happened to the guy that was waiting with me so we both had to drive down there to collect!! Food was cold when got it home! Not good!!!

Recently moved to telford used here 3 times. First time was ok but they forgot the coleslaw. Second time brilliant food at proper temp. The third time, well outright disaster. Ordered at 7.01pm at 8.25 had to phone to ask where the order was, they said it left 25 mins ago but they had more deliveries to make before ours. 8.47 still no delivery, so on the phone again they said the driver left 6 mins ago ?? Which phone call do you believe. It came at 9pm 2 hours later. It was only warm by the time I sat down mine was cold. At 9.02 had to phone them back they had forgot something off the order, they said we will bring it next time, Yer right I've paid for it also it's a main for someone so asked them to deliver that. It came at 21.57 so in all 3 hours to complete an evening meal. O they brought me a bottle of pop to say sorry lol I would rather have my meal at a decent time and hot. Will I order from them again ........ I don't think so.