Papa Johns Pizza in Telford and Wrekin

Had a xxL pizza, collection, pizza was Mexican B Orig, and Half BBQ Chicken. After waiting 20 mins, my Pizza was given to me and I took it home, on opening the Box at Home, The contents was Terrible, the Pizza had Very little toppings, the edge of the pizza was around two inches thick, and around 3 inches where there was no Timor’s sauce or toppings, and when trying to pick up pizza, it just fell apart due to the paper thin base which was 60 % of the pizza, as most of the Dough was on the Edges, on informing the staff at Papa Johns, showing them the photos of the above complaint, they just looked at me and said sorry, This was not the answer I was looking for, considering they are one o 3 pizza bars next to each other. Very disappointed.

Pizza is really bad. But other pizza restaurants in Telford are also bad

Delivery of 2 twelve inch pizzas. Buy 1 get 1 free. Philly Steak cheese and the Greek one. Both had clearly been travelling around for a long time waiting for delivery. Liuke warm, greasy on the inside bottom of the box, overcooked edges, filling not placed to the edge of the pizza, like chewing cardboard. £24 for this delight. Should have cooked the Aldi pizzas I had in my freezer. Thoroughly unimpressed.

Excellent deal £10 for a large pizza.

Trench, Telford - Worst Papa John's!! Almost 2 hours for a delivery. Called multiple times and was lied too with regard to why the delivery took so long. Apparently no manager on site and no idea who the area manager is. Strongly recommend any other pizza delivery company.

Over 90 minutes for the delivery, called and complained and the operative thought it was funny. Unacceptable experience all round.

Terible, order a large pizza with double toppings and it only came as a single. Order thin crust and it came as stuffed, All cost £53. Outrageous!

Really love these pizzas and they have some great offers..never had an issue with the food or service. Would recommend..

We ordered online delivery ,fast service, and as described on the menu. Food arrived really hot and pizza was great. Thumbs up from us. Delivery driver was professional and friendly.

#69342741- who ever delivered my order was a very caring person as they went to the shop to get a bottle of pepsi as he forgot it/didn’t have it. What a top man👍

Coming back from work wanting something tasty, Checked for opening times and Papa Johns was open. I ordered 4 items a XXL Pizza, Papadia, Wings & Garlic Sticks for ASAP. The guy arrived with all 4 items and loved every single one.

Nice friendly staff and excellent food, thanks

Ordered food 65 minutes ago,phoned for an update to be told its just coming out of the oven it will be another 10 to 15 minute's,food arrives 85 minutes after ordering and not exactly hot either.

Fast, great quality pizza and friendly service

My go-to pizza place. Top pizza's, often great deals and order normally once a week with never an issue. 🤣 The XXL is the best value, very nice.

Placed order near 2 hours ago now! Came up on justeats that the order has been delivered… no where to be seen! Tried calling the establishment 5 times now and not once have they picked up! Awful service, avoid this place like the plague!

Put an order in at 10.53pm and the order was accepted, I received an email not long after stating there was a problem with my order and to call. I called in and was advised they close at 11pm and they had cancelled the order. I checked my account this morning to find that I had been charged for a cancelled order. I have then called the shop this afternoon to ask why I had been charged if I received nothing to be told if they had cancelled the order I would receive a refund in 4-5 days! The young man on the phone didn’t even ask for an order number,name or address to check if the cancellation even took place or if everything went through properly. I have no issue with them cancelling the order other than it just shouldn’t be possible to order past a certain time if the establishment is closing at 11, also with most fast food places you receive a cancellation notice email to confirm the cancellation and the funds are not taken from your account until the food is out for delivery. I am almost certain the order was not cancelled properly by papa johns.

Put an order in at 10.53pm and the order was accepted, I received an email not long after stating there was a problem with my order and to call. I called in and was advised they close at 11pm and they had cancelled the order. I checked my account this morning to find that I had been charged for a cancelled order. I have then called the shop this afternoon to ask why I had been charged if I received nothing to be told if they had cancelled the order I would receive a refund in 4-5 days! The young man on the phone didn’t even ask for an order number,name or address to check if the cancellation even took place or if everything went through properly. I have no issue with them cancelling the order other than it just shouldn’t be possible to order past a certain time if the establishment is closing at 11, also with most fast food places you receive a cancellation notice email to confirm the cancellation and the funds are not taken from your account until the food is out for delivery. I am almost certain the order was not cancelled properly by papa johns.

Whilst the quality is good, some of the drivers are on personal calls or just say nothing on arrival. Oddly as well, today I had a leaflet through the post for the Trench Road shop with February valentines stuff and an advert on the back promoting a new movie of the batman coming in March. Its May!!

Delivery driver didn't acknowledge me when answering the door to him as he was too busy effing and blinding and shouting on his phone to somebody. Food was awful won't be ordering again. Soggy,cold and greasy!

I have to say pizza quality of Papa Johns is always good. If you haven't tried it yet then you should, specially when there are offers on collection e.g. £3.99, £6.99 etc.

terrible pizza the whole family had food poisoning after eating it avoid !!!

I ordered a pizza and a side online and tracked it it came 20 minutes after it said it arrived

Pizza arrived after 70 mins luke warm. Mrs B and the kids were hungry so couldn't return the order but they did offer to replace my pizza. Got the replacement hot in 20 mins and it was great. Would have been 5 stars if it was like that first time and we could have eaten it together but I'd give them another try sometime.

Friendly staff, great pizza 🍕 😋

Very fast service. Amazing pizzas☺️😋

Always a lush pizza.. But need to put their offers online for the XXL pizza for £9.99 cuz I had to drive around to see it.

We always order pizza from this place. Friendly delivery/staff. Good offers, tasty hot pizza delivery to our door.

Always amazing service our dogs love gking here

Well prepared & presented for the time i'd asked for. Very enjoyable.

Pizza came cold so i called to explain got told that it wasnt possible, im lying and argued with me down the phone. Disgusting service

Pizza is okay but the delivery cost is outrageous

I ordered 2 medium pizzas and rang to ask them to include the Special Garlic sauce. The man said it's not free with the vegan pizzas, but only the non-vegan ones and I have to pay extra for it. After explaining that he physically can include it, I'm asking him to include it and that it makes no sense for it to be free with the non-vegan ones but not the vegan ones he eventually couldn't argue this nonsensical rule anymore and agreed to include it this time, but all future times I would have to pay extra. He didn't refuse to give me the sauce, he refused to include it without extra charge because I was ordering vegan pizzas. It is highly discriminatory to charge people a different price based on their ethical views. Veganism is a protected characteristic under the Equality Act 2010. I explained this to the delivery driver who has told me to tell Head Office because this is company policy. However, when I order from other stores I just ring up and get it included. As for taste, the normal crust was delicious but not too big a fan of the thin one.

Really disappointed. Online did not give me the option to use an NHS discount option, so paid full price. This in itself is a concern, as it is clearly advertised as offering a NHS discount. I shall be reporting it to Blue Light Card. To say that I was right totally ripped off would be an understatement. The 'medium' pizza was tiny! It would not feed a mouse let alone my 12 year old. £16 for the tiniest takeaway pizza I have ever seen. Absolute rip off! I seriously would not bother unless you have money to burn. Final thought: morally bankrupt, highway robbery ..

Pizza was fine, 30 min late delivery and rude call handler not so much. I'd have prefered they had told the truth when i first rang rather than them tell me it was on its way when it clearly wasn't.

rip off, would not order from this place again. I like pizza and i like it hot and big, enough for the morning, and i just over-payed for something inadequate. They are robbing us, hardly any toppings. go to gino's m8. lol

Ordered on the app and picked up from store in 20 minutes. Small Vegetarian pepper passion pizza and drink for £5 - can’t go wrong! Definitely value for money, pizza was actually REALLY nice. Only thing a let down was the garlic “sauce” they gave with it - not nice, very runny. Apart from that, very good

Was not there I must of been driving or walking past your shop

Great customer service great pizza

Best quality chain pizza place in Telford

I ordered a pizza and never came.terrible.

Helpful staff ,food is always good

Had an xlarge cheese and tomato pizza, 1h and 10 min late and it wasn't even right. Ordered from them again a week, thinking the mistake was a one-off and it was still wrong and cold. This is not acceptable and it's just going down hill from here.

Hour and half for pizza to turn up. Very cold. Base was so chewy even tho over cooked. Normally would polish off a large by myself and could only eat 3 slices before giving up. Had jaw ache from chewing. Not a nice tasting pizza. My girlfriends toppings were wrong and her pizza had same issues.cheesey fingers were inedible. Even my friend who eats anything couldn't eat them. Wedges were nice tho. Only warm but nice. Terrible experience would never go back

Medium quality, they have discount when you are physically in shop which is nice and not at some point because online you pay for delivery which is bit disappointing.

2 mediuim pizzas wedges and garlic bread fingers the pizzas were cold so dry barely any toppings abd paid extra for extra peppers and pineapple cost £28 it was disgusting Thad had I actually have never left a review in my life but so annoyed how bad the meal was

Best pizza in town. Asked to look around the kitchen and allowed me to look and the manager showed me their hygiene routine throughout the day. Very satisfied.

We get pizza from here regularly. It's always good, delivery is fast and staff helpful.

They used to be good but the last 2 orders the Pizzas have been cold after a 2 hour wait. Trying to get a refund seems to be some sort of undercover MI5 recruitment tool as it is so difficult and I am sure only very few have succeeded. Will never be giving them another chance after this.

Still awaiting a refund a week later for missing items, keep calling and get passed from 1 muppet to the other

This store has gone down hill since it first opened, we've had the odd minor issue in the past, missing dips, a missing topping here and there, late delivery, but the last time we ordered was the nail in the coffin. The pizza arrived late and it was cold, some of the toppings were missing again, we asked for a refund but they are trying to fob us off with two free large pizza's saying they can't refund us because we didn't return the order to store, the fact is we weren't asked to return it to store, we were told to email for a refund. But anyway, don't want anymore of your subpar pizza thank you, we won't be ordering again, the customer service is nonexistent, a far cry from the tight ship they run back in the US.

Pizza took over an hour to arrive, had to phone up to be told it was going to be at least half an hour wait after waiting for an hour.. Wrong dips were provided too, waste of money will not be returning!

I love the pizza's from here. They always taste freshly made and of very high quality. I have never had a problem with their delivery service.

Pizza took 2 hours to deliver. When it arrived, one pizza had the wrong base, and both pizzas had incorrect dips. Will not be returning, Dominos from now on!

Ordered and waited just over a hour rang and was told order pushed back and was not going to be cooked until 10pm which was over a hour to wait told them wasn't acceptable no one had rand to say would be delay Then was told 2 desserts unavailable so told them to swop them as already paid. 950 phone rang to say driver had dropped ice cream they had no more and we would have to claim refund through PayPal 10.15 arrived Luke warm 2 1/2 after ordering now have to try get refund. Disgusting service will not be using again back to dominos we go 😤

Order for the first time from this papa John's. Took 2 hours and two (very polite) delivery men to deliver food. when it arrives it was tepid and when I complained management offered us £2 off the pizza will never order again and will tell everyone I know not to order either.

I have mixed feelings with them. Somethimes they deliver great pizza, but I feel that their customer service is a big let down. They often rude and not very friendly. Shame...

Actually had some good pizza's from this place. Deals make it better value!

Me and me blo had chets all morn and cry eye kept interrupting Sway!

Two pizzas ordered, we live 2 miles from Resturant , food took an hour to arrive, had to chase them up, food arrived stone cold, quality of the pizzas were awful, they melted the cheese over the toppings to disguise the fact that almost no toppings were used.

Despite waiting for an hour for a pizza to be cooked - and being within a mile of the shop, the pizza arrived stone cold.

Very good prices for pizza and they also do extra large pizza's which not many do in Telford. Definitely worth a try as you get your moneys worth compared to similar chains.

We were really looking forward to our pizzas arriving, as we've ordered from various Papa Johns in the past. The delivery guy was very polite and friendly and the service pretty quick but we were sooooo very disappointed with the pizzas, which were cold, very dry and with minimal topping. We'll sadly be reluctant to order again as a result.