Dolce Desserts Hagley Road in Birmingham

Nice and clean place. Lovely food. Brilliant serving by Khushbok, Ayesha and Shiraz

Great range of desserts. The cheesecakes are soo good!

Love the dessert's here - best dessert shop around. Shiraz was very helpful

Lovely deserts , and good customer services

Really fast service! Amazing desserts!!

We came here this evening for Mother’s Day. As soon as we came in our son ran to the ice creams. While he was looking a member of staff was there and allowed us to have a scoop before paying for our own deserts which was nice. I then went to order mine and my wife’s deserts, not long after my son was on a mission for another scoop but we said no. He walked away from our table and a couple of minutes later he came back with a cone with 2 more scoops. The kind staff gave him more ice cream without hesitation because he kept saying ‘wow ice cream’ and ‘please ice cream’ (he’s only 2). We was shocked and it was a nice gesture from the staff, I tried to pay but they said not to worry about it. Our deserts then came and were very nice. The staff were very friendly and helpful. I will definitely be returning.

Iyesha fabulous customer service 🥰🥰🥰🥰🥰

Best customer service I’ve been in

Ayesha and Khushboo were delightful and very efficient with their service and smiling even amidst the crazy rush of the 99p deals! even after this week would definitely return just for the fresh dessert and pleasant chat.

Amazing service from Ayesha thank you so much!!!

Excellent customer service by Ayesha. Will come again to the store

amazing , the best costumer service

good customer service, good quality food. workers always have a smile.

Very good service the brownies are nice too

Excellent customer service and great food quality service and quality tasted desserts.

Not ordering again, placed an order on uber eats and it took over an hour just for a milkshake to be made.

The 99p deals are good but long wait

Customer service was bang on & Strawberries were fresh. Treated me very well thank you dolce👏🏽👏🏽

Ayshia and khusboo and shiraz great service

Love this place 😍service is lovely

Very good customer service , the staff was very polite and humble

Khushbu and Aisha were very nice, very good service, best milkshake in town! 10/10

Ayesha good person nice service

the service in this dolce desserts is exceptional and highly recommend everyone to come. Deserts are so good aswell

Ayesha, Khushbu and Shiraz are very nice and gave a great service to me and my family, will definitely come here again

Had a great experience today at Dolce, the food was great and the customer service was excellent. Aisha, khushbu, Shiraz and Zeyd were especially helpful in deciding what to get and had put there hearts in the food they made.

Your desert was very flavorful and delicious my mouth watered at every 🫦 Great service by Ayesha

Did not take my order when the shop was empty and then took the next persons order after 10 mins after mine. Tables were dirty and staff were rude and slow

Lovely Desserts and Wonderful Service by Ayesha, Khushbu and Shiraz. keep it up guys

Aisha was so lovely and served us with the dubai pistachio range and it was DELICIOUS everything 10/10 will be coming here again

Aisha ,Shabaz team was lovely and served it very well

Amazing service by Ayesha, Khushbu and Shiraz. Desserts were very nice. Kids really enjoyed a lot.

Shakes are best Very nice place to come and dine in here nice plant staff

Amazing desserts served by such a good hearted individual who puts her soul into this line of work and it should be greatly appreciated. Word.

Asad is best Driver Driver And the food is top notch

Asad is a very great driver and is always very polite

Matilda cake was very nice! And had great service by Ayesha, Khushboo & Sheraz

Very nice staff ....Abdul and shirts . The food was served promptly and was top teir. I would recommend this place again.

First time using with kids absolutely amazing great quality excellent prices fabulous service

First time coming here and the desserts where amazing made by lush and Shiraz would definitely come again

Ordered on just eat and food did not arrive despite saying arrived. Called the store and they told us it was leaving the shop at that time. Half hour later called again and they told us it will be on its way in 10 mins. Still order did not come

Quality is always amazing when I order delivery but veryyyyy stingy with the portions of brownies and the Dubai chocolate was just stingy with that

He told us that he and his driver couldn't find the address

Outstanding customer service by Kushboo and Abdul Rehman. They were Fast, Professional and so charming. They really made experience at Dolce Desserts Very Special. I hope their Manager reads this messages and gives them a promotion or at least a bonus in Pay Rise. Thanks once again guys. Have a blessed day.

Wow, just wow....I'm not even a quarter of the way through my pistachio kunafa brownie (with a pot of pistachio gelato) but I have to stop and review. Firstly, my delivery was a little delayed but when I contacted the restaurant, the lady who answered was so lovely, honest and apologetic....fantastic customer service! Secondly, the delivery driver was courteous, polite and friendly....thank you. Thirdly, the food. Fantastic quality ingredients, beautifully presented and the taste is delicious. 100% recommend this great dessert restaurant 😊

Amazing desserts. Got it for valentine’s day and had it a couple times since then. Always receive free things like extra ice-creams and drinks. As well as cans of sprites every time Great atmosphere, very kind people and will definitely be returning

ordered through uber eats so can’t comment on service. my matilda cake was absolutely gorgeous however, delicious and the portion was huge

Great spot for dessert. Shiraz and khushboo look after us 10/10 service thank you for an amazing time.

Me and my friends really enjoyed the service and food. Service was great, Ayesha, Kusboo and Shreyas were friendly and great.

We are regular customers here and Came in this evening and the lady that served us was very friendly, had a issue with an order and helped to get this resolved and very apologetic about the problem and e was not even her fault. Very pleased with how she resolved this, and because of this we will remain customers.

Terrible service. Long waiting they don’t know what they are doing

Ayesha, Kyushu and Shiraz amazing service !!! Amazing deserts fully recommend

Went here today, 3rd visit. This time we tried the OG Matilda cake and San Sebastián cheesecake ruby pistachio. Honestly it was mindblowing good. First time trying the Matilda cake - pure moist chocolatey indulgence. So soft and finger licking good. As for the San Sebastián it’s why I came back! Especially love the pistachio sauce. We got served by Leena and Mariyah and their service was as good as the food! Mariyah even got a sparkler for my toddler which was so thoughtful of her. And last time too she recommended the croffles to me and she remembered me from the last visit. This place has become our go to dessert place! It’s luxuriously good and worth the price because of the setting service and the tastiness! Portions are also generous! Just went again after a while to try the new viral kunufeh brownie! Really impressed by the customer service by Khushboo and Z! Honestly it’s one of the best places for desserts! Still need to try their dream cake! Another visit, served by Khushboo and Abdul! Fantastic as always

sheraz and abdul very good service very good good

Abdul rahman and Shiraz provide very good service highly recommended

Great dessert’s Good staff, Special mention to abdul

The people were so nice, this is the best service we have ever received from khushboo and sheraz

Such nice food and the staff was very sweet made a cake just for my birthday

From the atmosphere to the food and customer service was top notch shiraz and khushboo treated us very nicely and welcoming, this is now me and my friends new spot

Khushboo and Shiraz very welcoming and great service

Dolce desserts are my go to dessert spot they are always consistent with their quality of desserts I really appreciate the complimentary beverage tonight thank you Khushboo and Shiraz.

Absolute shambles. Placed an order via Just eat at 8.33pm. From 9.40pm I Tried calling as my order hadn't arrived. Eventually at gone 10pm someone answered but was clueless. Told me they were waiting for the driver to arrive. The first drivers car had broken down, so need a second driver. If this was the case, but I doubt it was, there was no communication with me out of courtesy. I ask when order would arrived and was told 15 minutes, but the person could decide if it was 15 minutes for the driver to collect my order or 15 minutes for the driver to deliver it. I'm sat here now, still not sure if the order will arrive. Beyond a joke.

Food never showed up. Staff kept lying on the phone about when it would arrive and then stopped answering all together. Do not recommend.

My order was confirmed at 20.06 and it is now 22.36 and I'm still waiting for my order that is a wait of over 2 hours. I have spoken to the restaurant several times and was lied to and told that my order was on the way every time (The restaurant is a 4 minute drive away) and then they decided to stop answering the phone, I eventually got through and the phone was cut off... It is now I'm absolutely discussed with the service at Dolce Quinton, I won't be using them again!!!!!!

Thank you to khushboo and Ayesha for putting extra custard as requested! Amazing service from them :)

Really good service. Khushboo and Abdul Rahman were very friendly and polite. Food was very nice too. Xxx

Appalling customer service & wait times, hire more staff!

We have ordered 2 mango shake but was not good at all . Because we couldn’t taste the mango at all and was watery .we except more flavor of tango it wasnt worthy at all to spend this money for this quality because it was expensive . The service was ok but the quality no . I dont think we will be back

Mariyah was so friendly on the front desk and in taking my order, referring me to the best desserts and her suggestion was fantastic, really nice shop and good music being played also

so my order was £8.45 anf i paid with a £20 note my change was ment to be £11.55 and the lady gave me £10 so i did complain but got ignored

Best delivery I’ve had from Dolces thank you Khushboo and Ayesha🤍🤍

Sultan, Aisha and Kishboo did a great job fantastic service

I have been here several times and to date I have not been disappointed. The sundaes are a must and you need to give them a try. We also tried the waffle which was made freshly and tasted sublime. The cookie dough and milk cakes were also on point and there were no complaints. The place was busy but the staff were very welcoming and attentive. We were served by Abdul who did an excellent job. Not sure why they have a few one star reviews but can only assume these were down to people getting them delivered. If you want fresh food then you need to come in person and give this place a try.

My first time ordering dessert from Dolce. I used to drive by this shop often so today i decided to try some dessert. I ordered their Belgian Chocolate Waffle and trust me when I say this "IT WAS THE WORST WAFFLE I EVER HAD." It looked like it wasn't fully cooked, was very thick as if uncooked dough. I tried it and threw the rest to BIN. WILL NEVER ORDER FROM HERE. Money gone to absolute waste.

I had dinner with my family at Dolce today, and honestly we were not disappointed! The food was amazing, and the customer service was excellent too. A special thanks to Khushboo for helping us decide what to order!

I had such a wonderful experience eating in Dolce. The service was amazing, and the desserts were 10/10. Everything came on time and servers were super friendly. Thank you to Khushboo and Aisha for your amazing customer service. Will definitely come back!!

I’ve ordered online from Dolce Desserts a few times now. Initially, the food was quite nice, but the quality has significantly declined in recent orders. On multiple occasions, the food I received was burnt. When I contacted the store directly about the issue, I was first told that they couldn’t send a replacement unless I ordered something else through UberEats. I argued that it wasn’t fair to spend more money when the fault was theirs. Eventually, a staff member said I could come into the store on a specific day to get a replacement and specified that they would personally assist me. On the agreed day, I called the store before setting off to confirm the person I spoke with was present. I was told that no one by that name worked there. To make matters worse, the staff kept hanging up on me, saying they were “too busy” to deal with this. When I asked for the manager, I was told they weren’t available. Later, someone (who I assume was the manager) contacted me. Initially, they reassured me that the issue would be resolved, but after texting back and forth, they ultimately said they couldn’t help and advised me to contact UberEats. I have attached photos and videos of the burnt food. In the waffle picture, the burnt condition of the waffle is not really obvious, however, if you look closely, you will be able to see the burnt edges. The photos and videos of the cookie dough are self explanatory. P.s. the cookie dough fell on the floor whilst I was trying to break into it and hence why in the video it is not complete in quantity. This experience was a complete waste of time, energy, and money. I’m extremely disappointed and won’t be ordering from Dolce Desserts again.

Missing items and refused to send out my item due to not having a driver! Bad service.

Missed items, won't send out another order because they don't have drivers. Terrible.

Really disappointed today . Pre ordered before they open but delivery is almost a hour late and still not here . School day tomorrow for kids so they can’t wait Any longer off to bed they go !! What’s the point of giving a time on a preorder if you can’t keep the schedule . Definitely needs better management ..

Outstanding costumer service! Especially, Abdul who always makes feeling welcomed in this Dessert dream place. Honestly, never received such a wonderful atmosphere in any of restaurants. Thank you so much. Desserts are absolutely beautiful and so delicious! Heavenly! Definitely will be coming back. I’ve been tried many different dessert places but honestly this is the best! Worth it! ❤️ thank you so much, guys! We’ve been visiting recently many times and every time feeling a special costumer. Worth more than 5 stars! Also used delivery by Deliveroo 5+ stars for service, food presentation and delivery speed. Thanks, guys!

This place always does the food just right and as expected, their service is really good, and the place is clean. I’d order from here again.

Phoned twice due to our expensive order not being complete…rude, aggressive and denied the order. Will never return!!!

Ordered food, two items missing , phoned twice…denied ever having order, rude and aggressive and put the phone down Terrible service!! Will never return

We had an amazing experience here yesterday evening as a reward for my children's good school reports. The staff were so kind and nothing was too much. They let the children create their own sundaes with the icecream and sauces of their choice and added sparklers for the wow factor. When one on my children dropped his on the floor they replaced it immediately (in a plastic container this time, phew). The 'cherry on the cake' was a piece of chocolate cake for me on the house!!! It was such a surprise. Thank you Dolce. You were all amazing!

Appalled at the service of dolce, for the prices they charge surely the food would be flavourful but that was not the case. The milkcake was so thick and vile. It's so watered down something out of a supermarket definitely not freshly made. The Ferrero milkshake also watered down literally no flavour. The San Sebastian cake with kunafa pistachio was okay, but so sickly.

Went late night but the customer service was the best!! Khushboo and Ayesha were so kind and polite , specially khushboo! She’s such a kind person

visited this store often late nights always inspired by the service very endevouring ... khushbo and ayesha were very cooperative and friendly...

No tap water provided. Hot drinks given in take away cups not in ceramic cups. Also silly reasons for not giving. Complete waste of time to visit it

I love popping to my local Dolce to treat the family with some delicious dessert take out. American style waffles are our fave! Nice custard too, which is important haha. And they have my favourite, pistachio ice cream! Thanks again Hagley Rd Dolce!

Great service from the staff at Dolce. We had the OG Matilda Cake and cookie dough. Both dessert were on point. We will definitely be coming back to Dolce soon.

Great dessert and great service by Zayd

10/10 really good very friendly and good service

Viral Dubai cookie dough was amazing!! Both ladies who were working this evening were super friendly & kind!! Always attentive & smiling, plus they surprised me with a free drink & an extra scoop of ice cream!! Wowwww now that’s a service & a half!! Thank you so much for the positive service!! Xx 😘

Made an order for collection which was ready as soon as I got there, 10/10 so nice and was still warm and fresh when I got home :)

Ordered a waffle and milkshake at 10pm they called me at 11pm to tell me the waffle machine was broke, so I changed my order. I called them at 11.20pm chasing my order said it will be another 10-15 mins, waiting on a driver. I told them cancel my order I’m not waiting nearly 2 hrs for a desert. They disregarded everything I said and they delivered my desert at 12.05am which was cold and not even worth eating. Disgusting service.

On time very fast and delicious desserts, will order again

Cosy place with quality dessert everytime. We ate waffles, concrete, dubai cake, hedgehog, sundaes etc. Consistent quality and polite staff.

I recently visited Dolce Desserts and was disappointed with the service. The staff seemed unorganized and took a long time to assist customers. I waited approximately 40-45 minutes before being able to place my order. While I understand that businesses can get busy, I would appreciate more prompt and efficient service in the future.

Ordered on line food amazing package it came in lovely perfect dessert definitely will use again and recommend