Dixy Chicken in Birmingham

they gave us burnt pizza and then gave attitude to my elderly mother while she was trying to explain the situation.

Service takes too long, waited nearly 35mins

Food is amazing! I recommend the Chicken fillet burger meal. It is £5.49 for one but it is totally worth it. The Service is Meh. Sometimes they take long and sometimes it’s just regular wait time. The atmosphere is atrocious. Families leave and leave all their rubbish there. Staff don’t pick it up till maybe 1 hour. Apart from this I would totally recommend this place to a friend. 4 stars from me!

Went to buy a chicken breast burger, the staff at the back was talking and I was standing near the counter for a minute nobody to serve me they were chatting at the back and the food I got Cold burger bun was taken out of a packet wasn’t warmed or toasted chicken breast was hard as rock fries were cold mixed with warm terrible food, terrible service..

This chicken shop is very unhygienic and dirty the floors are covered in dirt and never cleaned the waiting time is 40min+ for anything over £10 Would not recommend find another shop!

I ordered peri peri grill chiecken but the food was totally wastage of money don’t order peri peri grilled chicken from dixy again

Ordered two half peri meal spicy and a mega mix meal,peri peri chicken was not spicy at all tasted sweet instead of spicy,as for the mega mix was not too bad,overall food was 6/10

Decent food but the shop needs work because it’s just out dated and they got ripped sofas ect

The anxiety I get is next level whenever i order from Dixy online. There's always an item missing!!!!! but when you ring them they do bring the missing items back

Baffled as to how this place is still open very poor hygiene dirty outdated and food is not what you would expect. Such a shame we lost a Gem Chicken Max was amazing before the fire. + is only they have seating and offer water / dates when your fasting.

I have tried this place food was good and fresh .I would visit again .

I ordered on the phone for delivery, when the food came it was burnt. The pizza had a burnt crusts and the cheese and the everything on it was all dark brown, also the base was rubbery, then I phoned them up but they didn’t accept what I had to say. I been ordering from them for more than 11 years, but they didn’t seem to listen. The guy on the phone is a good guy and just works for them but the food had to be thrown away, I am not going to risk my kid’s health.

Staff are very friendly they recognise me straight away (two steek burgers) thanks

I order 3 meals and was told 30-45 minutes..food arrived without fries and was then told an extra 15 minutes to get fries…

The food from this shop ranges from 1 to 5. Depends what your luck is on the day.

Go to the kitchen and see the dirt They don't wear gloves Dirty restaurant

Customers have a staring problem

I'm giving this a 1 star due to past experience from a lady cashier who now works across the road in Rio's Piri Piri. This woman, during the height of Covid, was serving customers at the cash register, then took my money for a single chicken strip roll, and proceed to make the burger herself using her unsantised hands. Tongs? Forget about it. When I told her to use them she said it doesn't matter, the heat will burn any bacteria. After I objected she open the cash register and threw my change back exclaiming if I don't want her food I should leave. I accept this review is late, but they employed someone like that - she should either take hygiene and etiquette class or never work in fast food again. As such, you will get 1 star because of this lady. I hoped to get her name and plaster it here - middle aged and wears a scarf. Otherwise, this store food is medicare at best. Chicken is often dry and portions are small compared to other Dixy chains.

First time and last time never again disgusting food

AWFULLL! Don't go here ever the food is disgusting and let's not talk on the workers there attitude like they've been forced to work there! If you're ever in a good mood and go in this shop promise you'll come out looking miserable as EVERRRRRRR!!!!!!

Raw chicken anyone? Here's the place to get it! The geezer who works there was rude to me wife and he's lucky I didn't cook his head in his dirty oil he cooks everything in and doesn't clean! Give your staff a head wobble and sort them out. Rude people who can't even cook frozen chicken it always has blood in it. Pattern!!!!!

There chicken wraps with cheese are really nice so is there singular pieces, apple pies could be a but crisper but good for a quick bite.

Dixy Chicken offers a fast food experience where the food is good and fresh. The chicken is notably fresh, and the made-to-order panini is deliciously satisfying. However, the cleanliness of the place requires improvement, and the environment could be more inviting. Nonetheless, the staff at Dixy Chicken is friendly, creating a positive dining experience overall.

Not a very good service. A bit rude or that’s how they are. Fries was full of oil looks like it was reheated fries. Totally waste of money. I won’t try it again.

I wanted pizza and instead of going to Greggs which is nearby l managed to find Dixy on Highfield Road. The guy behind the counter at approximately 14:10 was friendly and assured me the meat feast pizza will be made nicely as requested. After 18 minutes the pizza was ready and it was cooked to perfection and all l can say is it was lovely. The pizza had toppings aplenty, was very tasty and was served with three tubs of chilli sauce. A homeless woman (IC3 and in her 40's) scraggy in appearance asked a few patrons for change which is rather disconcerting when one is trying to eat in relative peace. She must do this all the time and managed to bag a free meal like it was the norm. Overall l was happy with the food and would recommend this establishment to others visiting this road for reasons of clothes shopping.

Poor service absolutely disgusting food not cooked properly yuk. Staff with attitude problem.

Really upset with the service and food quality as chicken cooked in expired cooking oil that was not filtered even …. Simply waste of money

Poor quality food with black oil layer on the chicken and burger not cooked well and no toilet facilities in a dining.

I had the worst experience here. The customer service was really poor. The food is isn't cooked and oil isn't filtered. Wouldn't recommend to anyone.

This place is not bad at all even though it's been here for a long time & the staff are not bad that either. The food here is not that bad & its abit pricey, but I can't complain at all. The furniture is kinda old but still comfortable. This place is halal & this place does cash & card payments here. I would recommend to family & friends.

Best taste halal uk. Kfc is looks cheap taste for bloody chicken but expensive deals. Eat halal more tasty and healthy

"I recently visited the Dixy Chicken Alum Rock Road branch and unfortunately, I had a terrible experience. While the food quantity was not the worst part, the customer service was extremely disappointing. The staff were very rude and unprofessional, which completely ruined my dining experience. I would not recommend this place to anyone who values good customer service. If you're looking for a place with friendly and professional staff, I suggest you avoid this branch of Dixy Chicken."

Just got a pizza and it was soaking with cheese oil. The pizza is not the same and the standards have fallen way below average

Pricey but good fast food, especially if u like chicken

Very poor quality of the food … tasteless chicken … A complete waste of money and time. We are huge fans of dixy chicken but this branch is nothing like others!! Never returning

Chicken pink on the inside, cooked it myself afterwards, but even still gave me diarrhoea

The food as always is fantastic

Really bad place. Don't go or order there u will regret it

Was very hungry and went to dixy with my partner. . Ordered peri peri chicken burger . . The bread was old so ruined the whole taste . . Also fresh fries were mixed with old fries and drinks were not cold as well .. didnt liked it at all waste of money will never go again to this one 👎

Not so good, other dixy much better

Ordered a chicken burger and the inside of the chicken was pink and undercooked and it tasted very dry.

Walked in late at 11:45. Requested a meal which was duly served. Story does not end here… walked towards my vehicle, entered and consumed quite frankly beautiful hot chicken. Phoned the diner back after closing hours and informed them i had left my phone. Iphone 12 was noticed and returned @ 14:38 the following day without charge. Honesty is admired based on circumstance. Shall be back and Thank You.

To be placed on a very busy rd, service is so slow, unbelievable. 2 customers 1 myself. Yet waited for over 20 mins for 5 strip burger meals,. How is this place still running🤔. And the food was rubbish.

Nice meal , fair priced , ok portions . Will go back

Maybe the worst dixy ever staff is useless they think they are doing the customers a favour by serving them cold and old food disgrace first and last time at this joint

If you want best fast food in your budget without any doubt Dixy is your freat choice

When a person is Hungary anything tastes nice. This shop it's a different story. but for the sake of Allah don't waste your money here, I had no choice to give it no star's, or else I would of gave it, none. Tasteless food, I belive who ever said good about this place must of got paid, or got free chicken paid for from another shop as there own food is absolutely zero.

I also got sick ordering from here has now been 3 days I have been vomiting. I would avoid this place if you like to live.

Never ever go this Dixy Food is absolutely disgusting

My local dixy (highfield rd), I have to say needs some what improvements to keep up with leading take away outlets located around this establisment. The phone service,i was greeted like I've rang my friends house not a take away with no indication who I've just rang.(no formal introduction). My ordered arrived alittle late and I was very much pleased with chicken freshly cooked and streaming hot... but the down fall to this place was the price advertised was not price I was told on phone and on arrival it was an additional place (within 1mile radius). Overall until this dixy branch trains it's staff of professional attitude and what prices they advertising there food for and how to.look up what there selling there food for I don't see a long successful running business Considering there competitors around them.

Prices. Garbage. Stench. Costumer service. Would not reccomend

Rude staff, terrible customer service, will not be visiting again ! A disappointment and disgrace to the dixy franchise.

Heard good about the place. But didn't like it myself

Some of my chips were frozen Not fried well

i got food poisoning after eating the burger meal, had to get a course of antibiotics and was vomiting for a week. terrible customer service.

Not all that, didn't even taste good. Not like a usual dixy. Pizza over rated.

The staff are disgusting, rude and very disrespectful. Have absolutely no manners or respect. Need new staff.

Food Is disgusting from here, they make the sauses by the window and dont use any gloves, the service is always slow dont know what they are doing. Dixy nechells much better food is always spot on. I guess people haven't tried the others, one scaf wearing lady their is very rude she is very very bad will not be going their anymore. I have tried it three times same attitude problem with that particular lady shame really good location.

They are very lazy. Service is too late.

Very fast service . Good quality food and friendly staff.

Very Helping Staff And good Quality of Food

My experience with Dixy has gone from bad to terrible, it’s come to a point that I wouldn’t order from them again, whether it’s through UberEats or phone orders. The customer service is terrible, like like really really bad, got hung up whilst I was placing my Order, let alone he confirmed the order he just said what he needed to and hung up. Had to call back again to confirm my order as to they have messed up my orders in the past. The staff is very very rude when it comes to talking to customers and the quality of food when delivered isn’t the best, no presentation nothing just shoved everything in the bag.

customer service is very rude I'm very disappointed. Its was eat out help out and they charged me full price. When I asked that man your charged me extra he said I can not do anything I said I'm going to make complian about you he said fine go and make it. Than I said I want to talk to Manger he said you can't. There was other worker he called the manager. Manager was okay he did apologize to me because of that he knows I have proof and I will make complian about them. I made video of this as a proof and lots of customers was there as witness NEVER recommend

The food is good in this shop and is very tasty however I think the food is a day old and reheated. One problem I have with this particular Dixy is that in the government website it says that they had registered for the Eat Out Help Out Scheme but when I phone they say that they don’t do it. This is fraud as they charge he customers the full amount and they they tell the government that hey charge 50% off and they get a refund. Another problem is that the service is bad. The food takes at least 15min to prepare but in reality they are reheating food. Bad customer service.

Never will I eat from here again greasy food I don’t think they ever changed the oil😡

Chicken smell food no good not happy

Absolutely rubbish costumer service won’t be using this place again.

A name in fast food but disappearing abruptly....

The pizza was cold the chicken made you feel ill and on one pizza there was a small hair, I did consider this had fallen off me as I opened the food but it was clearly cooked in the cheese. Last year I would have said this place was great this year I say this is just another food place in the Saltley area that needs shutting for public health.

Friendly staff fresh food had to wait 15 mins for the order

Over priced. Should have gone to the real dixys which is now Sam & Harrys. I had Dry fries, Chicken was bloody by the bone and tasted off. Quarter pounder burger was good. Service was slow despite me being the only one there at midnight.

If I could give it no stars I would, don’t think because this shop is busy it’s got good food. It’s shameful to put ‘Dixy’ on the shop.. doesn’t live up to your usual ‘Dixy’ franchises.. the food was very poor the service was ok but everything was very bad. Probably my personal experience however wouldn’t ever go again

Ordered food for delivery to a place literally 2 minutes drive down the road. After speaking to the shop 3 times over the phone, and listening to the clueless staff member regarding the driver finding my address, asking the guy to give me the drivers number as I knew he was lost, I eventually spoke to driver and he delivered food 1 and half hours later. The guy in shop lied to me about the drivers location. Food was horrible cold and hard. Fried chicken had no seasoning not even salt. Chicken was bloody by the bone and greasy from outside. These guys gone down the hill since Fas left a year or so ago. They are clueless when it comes to running the shop and there is no such thing as customer service or cooking the food properly. Also the fried chicken had a nasty odour like it was old. I hope I don't get sick from this. They are only good for pizza now not the chicken.

Hit or miss sometimes dry chips, few times though. Other days the best and convenient to get food.

Honestly the food is quite good but the service is terrible it took then an hour and a half to prepare my food I only have chickens and fries for myself and plus it’s waaay to expensive terrible, terrible service I am disgusted!!

it was ok although wasn't that good

Terrible customer service. Serious attitude problem.

Service is not a 5 star, higene not the max.

Terrible. Slow service I mean wont tale your order for 20 mins slow. Lucky I guess, as I then seen them drop some food on the floor, pick it up and ready to serve. Walked out!

No option to give them zero stars. Extremely poor customer service & long delays in serving food with non serious behaviour. Avoid avoid avoid....

It's alright for a quick bite when there's no other takeaway in the vicinity I guess. Not the best and not the worst. And the other downside it's pretty expensive

Didn't really like it tbh, food was ok but the owner/staff need to learn respect and how to be nice to people

Absolutely disgusting staff. My son wnet after school with his friends to buy food from this place. They paid for their food and waited patiently. After half an hour of waiting my son and his friends asked where their food was. The staff a woman replied that they hadn't paid. My son and his friends assured they had paid and that she had made a mistake due to the rush at the shop. From there she became extremely rude telling them to shut up and that she would slap them. They asked her to check their cctv which would prove they had paid. At first she said she would check the cctv and then said she didn't want to. After arguing for over an hour and my son having called me and me speaking to this rude staff they finally gave the kids their food that they had paid for. During the call this female staff was extremely rude to me also. I will not let my son eat their again and I won't be ordering form their either. The unfortunate thing in all this was she lacked basic English comprehension and was unable to hold a proper conversation.

Very delicious and fresh food...

ITS FAST FOOD WHAT WHAT CAN I SAY?

Dixys we get food from here once a week the food and the service is good

Went in here and got served by a guy who acted like a arrogant turnip. He got the order wrong overcharged me and just shrugged his shoulders. I have a feeling these place will start closing soon as your customers are not as silly as you think they are.

Absolute mess need to fix up. Ordered via just eat. Ordered at 10:40 and the order was scheduled for 11:35. Kids were waiting for the food with us. At around 11:20 they re-scheduled it to 11:55. At this point my youngest son was struggling to stay awake. We phoned at 11:40 because my son was just about awake and wanted to sleep. They said 10, 15 minutes. After making the phone call we decided to wait in the front room. We later phoned at 12 and they stated that they had knocked on our door and no-one had answered so left. We were sitting in our front room so we would have heard if they knocked easily. We even checked our CCTV and no-one had approached our house. We requested they come back with the food. They then said it was too late and they were closing. My 4 year old son who struggled to stay awake, motivated by the thought of digging into a hearty meal went to bed empty-handed extremely disappointed. Absolute let down steer clear of this place. No regard for customers. Will not order again.

My kids favourite Dixy chicken place we been to 3,4 places of Dixy they all good services and clean but this place was so dirty went to use toilet accidentally 🙉🙊 can't believe it was in uk .. mangments needs to do something about cleaning will never go back again sorry .. but we must go to other Dixy chicken places 🐣😉

Ate in. 2.50 burger drink and chips. Yummy and fast. Why not? Clean restaurant, but toilets not so much.

They are really good the one thing that they could improve on is the time they take but there food is 5/5 but dilivery is 3/5 to is 4/5 overall

Great burgers and let us stay to finish the burger after closing time!

These guys are more than happy to serve you chicken at 8pm that has been sat around since midday. AVOID! Manager is a typical mirpuri Lann. You know the proper mangetar type Lann the type of lann-ness that has been passed down forefathers generations and will for generations to come. Mirpur in general is like a Lann playground, so it was downhill from day1 really. The guy behind the till is also a Lann, but the type of Lann whos Mrs wears the trousers (she also works there), so not too bad a lower scale Lann if you like.. Aside that, this place is great.

Never got chicken wings in stock

They are good but service is very slow. The atmosphere is alright.

Excellent Fresh Chicken burgers

Good Clean Place, Food is decent, and the service is good. Expect to wait a while if they're busy.

ZERO star if i could give . i have visited the dixy chicken yesterday and what a saw was totally UN acceptable .guy was on the till i think he was the boss as he wasn't wearing any dixy uniform and also ordering the rest of the staff .every few minutes he was touching his private part and keep pulling it .after a bit while he started making orders without washing hands .i feel so disgusted at that point . if i could give zero star i would give it to that place .i will not go back again .YUKK !!!

Visited with family on a cold Saturday afternoon, I have been going to other Dixy branches and live the food but this branches services has a lot to be desired, the lady behind the counter was slow to take the order and I had to repeat it a couple times, wanted to eat in but they packed it to eat out! She asked for our drinks order again after we had paid and had to go pick it up from the counter The branch has seating and is clean but no heating! Food was the same as any other branch and good but let down by no heating inside and rubbish service. I would try again in the hope they have someone else on the counter!

Ordered food for a collection, they forgot to put in some of the order and the jalapeño bites were so cold and not fresh! When rang back to ask and to reimburse me for having to come back I was offered a free can of drink! Appalling behaviour from staff as they would cut you off whilst trying to explain. Never ordering from here again.