Brandasia Ltd in Birmingham

I like this cafe, it's always easy to get served, food and drink arrives promptly. Lovely pizzas. The only thing I noticed today was that the announcements for the cinema are extremely loud and distracting when having a conversation. Other than that, it's a nice place for a drink and bite to eat!

I ordered food but the burger was very cold and uncooked . I complained to staff and they given another one which was even worse . I spoken to team leader in charge and she stated that bins are never hot and cheese never melts. She aslo given wrong refund and customer service is terrible and tables are never cleaned and food is always left around. Even when you complain they never say it’s their fault but they don’t do nothing about it and states they helped solved the query but they didn’t do nothing to help. Disgusting !

Good service when ordering but all the tables were taken up with used plates etc as they hadn't even been cleared or cleaned so had to move someone else's used items onto another table so I could eat my food. So I didn't get to eat at a clean table .

very dissatisfied in my experience with this establishment. we tried ordering a pepperoni pizza online for a party and within 5 minutes it had reported that our order had been cancelled. when looking, they had not refunded our money and when trying to call the number went it straight to voicemail. we tried calling multiple times and even left voice messages however the calls were being declined instantly and our voice mails were not replied to. To anyone ordering proceed with caution!!!