Brandasia Ltd in Birmingham

Ordered fish and chips and cod bites for daughter. They managed to get my order wrong and kept telling me 2 minutes every ten min finally asked for refund as need to get back to hospital. Asked for a refund for my food as they got daughters order right. Got a refund from the manager. But the manager did not have any customer service skills at all, no apology and not sent offer my meal at all. Shoddy customer service.

Good service when ordering but all the tables were taken up with used plates etc as they hadn't even been cleared or cleaned so had to move someone else's used items onto another table so I could eat my food. So I didn't get to eat at a clean table .

very dissatisfied in my experience with this establishment. we tried ordering a pepperoni pizza online for a party and within 5 minutes it had reported that our order had been cancelled. when looking, they had not refunded our money and when trying to call the number went it straight to voicemail. we tried calling multiple times and even left voice messages however the calls were being declined instantly and our voice mails were not replied to. To anyone ordering proceed with caution!!!