Dinner jackets deli in Neath Port Talbot

First impressions were that it was very quiet for a Friday evening. Not 1 person in Bar and just 3 tables in the restaurant (9 people). Menu was completely different online and we were advised it was new management. Seemed a very Basic menu. Ordered 2 Gammon, 1 Regular Burger & 1 Lamb Burger. Onion rings. Cheese garlic bread. Asked the waitresses if there was any sauce on the Lamb Burger her reply was 'No'. Advised that I could have 'No sauce whatsoever' . Her reply 'I will make sure' Food came and all looked nice. Gammon very undercooked. Went to cut Lamb burger in half to pick up and sauce absolutely oozed out. Not slightly but lots. Showed the waitress who said she was very sorry and would deal with it. Meal was back within minutes. Same burger as previously as the original cut was still there. THE CHEF HAD WIPED THE SAUCE OFF THE BURGER and put it in a fresh roll. Had to send it back as I'm not able to eat red sauce/relish ect. All food was left as the others were not even asked if there food was ok and it upset the whole table. Asked to speak to the manager and was advised he was busy. When we asked for the bill and advised we wouldn't be paying for the burger he appeared. Unfortunately he couldn't' see what was wrong with the situation. Didn't understand that wiping the sauce off was an issue and could have made me very Ill. Total bill £69.

Been here for breakfast and Sunday lunch and never disappointed!! Today we went for our Christmas Dinner get together and it was outstanding!! The food was excellent and the service was brilliant. They really make your experience special and they go the extra mile !! The trifle was Delicious!!(so is the food)😁😁🤣🤣👍👍👍👍

Very nice pub, the staff were excellent and a lovely relaxed atmosphere. So five stars there. The food was average pub grub and lacked the extra attention needed for an evening meal, at £17 for a pie and chips I was not impressed, so, three stars there, drinks expensive, I can understand why it is a brewery-owned pub, the people running it are great though.

Another visit and another great experience in customer service, josh and Kara were warm welcoming with everyone, great food but even better service

Lovely Staff, Amazing Rooms & Great Events.. Right By The Train Station Too.. 100% Recommend To Anyone Staying In Port Talbot Or Wanting A Good Night Out ❤️