Crolla's in Scottish Borders

Ordered and paid for single fish and cheeseburger which were on display, patiently waited and was happy to do so. Person serving took cheeseburger and was told no thats for delivery Just Eat by rhe boss. Surely customers in store should prioritise over Just Eat. Walked out having paid £12 - won't be back !!! Shocking serve again, this had happened before!!!

Had ordered the special menu from here as my relative was down for a holiday & it was great especially the double cheese pizza & the onion rings omg never have I tasted them so good .

Shocking service. Would not recommend. Delivery was late, called up after 20 minutes past the time after waiting an hour from order placed. To be told the order hadn’t even left. Had to pick up myself and was standing in the shop being ignored for a further 10 minutes. Worst takeaway in Galashiels or even Scotland for that matter.

Very poor management. We had an order totally messed up with brown sauce put on everything in error. The kids don’t like brown sauce so didn’t manage to eat anything. We phoned up immediately and given an apology and asked to let them know next time we were in and we would get the items replaced for free. Went in tonight and the manager was so grumpy and defensive at us even being offered this. His opinion was that we should have done a 20mile round trip to take the items back. He then didn’t want to refund anything apart from a bag of chips. Starting to cause a scene in the shop with his arguing and noticing a few customers looking on her finally gave in and gave the discount off our new order. Apparently you are meant to be psychic and ask for the manager by name, and not just speak to the person that answers the phone. The food from here is also very average to low average in quality. Portion sizes are not great either. There aren’t any other chip shops around that I know of so you don’t have much choice but to order from there. Prices are expensive too in my opinion for what you get, in comparison to other areas. I wouldn’t rush to order from here again. Sometimes though needs must.

me and my family(3-9-12) ordered food at 18.50 pm over 2 hours later haven’t arrived yet...children have school tomorrow... it’s 21.32 pm I had back up Roast chicken and toasts Never ordered again specially you hang upon me twice to follow my order

Ordered our takeaway 5.14pm given a estimated delivery of 6.10pm then changed to 6.25pm which isn't a problem we expected to wait an hour however by 6.55pm no delivery! Contacted the restaurant to be told our order was just to be made up and should be with us in 20 mins!. Food arrived eventually at 7.30pm with the exception of the kebab which was only warm everything else was cold! As if it wasnt bad enough to wait more than 2 hours for our order to be delivered when I opened the door to take the delivery I found a child on my doorstep no more than 8 years old handing over my order and saying sorry it was late!!! Why is there a child delivering my food? There was an adult I could barely see in the distance watching the food being delivered! What kind of service do you operate with a child delivering food to strangers especially in these unprecedented times where we are in a pandemic? I am appalled by this and find this totally unacceptable!

Service was fine and staff pleasant enough. I had fish n chips which was tasty enough, fish looked as it had been recently fried. Down side is the stingy amount of chips with the fish. They need to address this. I will give it another go and if the same amount of chips, then I won't go back.

All the food was stone cold. The kebab was shocking it was an absolute state the nan was at the bottom and the kebab meat was thrown on top with the salad taking up most of the dish. Tried to call to complain and no one answered. Avoid this place like the plague. Doesnt even deserve the one star!!!

Absolutely disgusting customer service!!! We placed an order to be delivered and waited almost two hours to find some of our order missing and other parts of it wrong,waited another hour for it to be rectified before demanding a refund where we were told to ‘come get it!’ Wen we explained we couldnt drive we were told ‘walk, the fresh air will do you good!!! Horrible service from horrible arrogant people

We were in the town for a couple of days and couldn't be bothered to cook. Crolla's was the busiest takeaway in the town centre, always a good sign. We ordered two different 10" pizzas, which were done promptly and both filled and cooked well. Both were delicious.

Dry, cold, disgusting order. From the supper to the soggy onion rings. Was as if the food was sat waiting for an hour before delivery. Used to really enjoy food from this chip shop but on this occasion it was binned.

I'm so into in Burgers and pizzas. But the ingredients should be fresh and the pizza bread should cook up well , not so wet and not so friends. It should be soft. At any rate , it was around 10 days ago, I ordered 16" Margherita Pizza for myself and my friends. I got my order in a fair time interval. Ingredients were Fresh. And delivery guy was so polite. I do not now so much about this takeaway, But as a takeaway I rate you 5 star.

I’m not really sure how to write this. We all know it’s not the best chippie in existence but usually the staff are attentive and polite. This visit took me 9mins to get someone to take my order ....... and no it wasn’t busy, I was the only person in the place. They had orders coming in through phone and internet, and that seemed to be the staffs sole focus. Food was cooked fairly quickly once order was taken but chips were cold and pizza was burnt. Terrible experience this time!

We had 4 lovely suppers from crollas delivered well within the time stated. Good honest hot food and very generous portions absolutely delicious and it was during bad driving conditions

I went in and politely asked for a half pizza supper in batter and was spoken to very rudely by a male chef. He shouted “oh come on” in an angry manner as he had cooked roughly 20 pizzas with no batter, as if this was my fault. To add to this, the already-cooked pizzas looked soggy and stale as if they had been sitting out for far too long. He then said it would be a 10-15 minute wait to fry the pizza in batter. We then said we wouldn’t bother anymore and were again spoken to very rudely as she had already put the order into the till, even though we had not yet paid. The food is average compared to any other chippy and I only use Crollas is it is the only near by chip shop. I will definitely be making the journey to the others available in future however.

Ordered 2 fish suppers for home delivery got 1.5. Phoned to let them know one of the fish was mainly batter and was greeted by a rude manager. He didn't care and wasn't willing to send another fish. Needless to say I'll never order from here again and will actively discourage others from ordering here. I would like to say the first member of staff (a lady) was very apologetic and polite on the phone. Some one the manager could learn from when it comes to customer service.

Excellent well cooked fish, pizzas kebabs and more! Always delicious and quick! I especially recommend the fish in batter ....fabulous and fresh crisy and tasty!

Went to order here from a holiday home for 8 people ordered over the phone was told couldn’t deliver as manager said no deliveries tonight , not a problem I said I could collect arrived to collect delivery driver turned up at the same time and was waiting on delivers ( would rather be told straight than lied too ) I asked the European worker if I could add a sausage to my order her reply was it will take 10 minutes I said not a problem I can wait her reply was the rest of you food will be cold . Bill of £38 with poor food and rude staff Avoid if possible

We regularly get a pizza meal deal from corollas which includes chips and juice. The pizza is always delicious and so much better than a dominos pizza.

Ordered a pretty basic takeaway thinking it would be delivered quickly, but after waiting 1hour and 15 minutes got dried up chips and cold King Rib. Totally yuk

Just had some delicious food from Crollas and everything i ordered was well cooked and fresh and i can thoroughly recommend it as a place to order carryout food i have ordered deliveries before and been surprised how prompt they were

I gave this place a second chance tonight and bought a fish supper !! It to cut a long story short was disgusting, don't know how long it had been in the display cabinet but it had to be a long time it was so dry it was impossible to swallow, why do these places cook fish before it is ordered ? They don't do that with pizza! The problem with this place is it is the only chippy in town we need someone to come to town give people food they can swallow and chips that are cooked ,

Never have I tasted such a terrible plate of food. Staff are shocking and not to mention the owner!!! A right struggling grunt

Visited here on our way home from a business trip and had the chicken kebabs in wraps. Thoroughly enjoyed them - tasted lovely and weren't too greasy! Service was good, and good value for money.

I have been here several times in the last few months ( I live in Gala ) and I am amazed that this place has got negative reviews - I have never had a bad carry-out , the chips are really nice ,far superior to the awful chips from Ozkan's

I was told it would be an hour for delivery, after waiting over a hour and a half I called back to be told it would be another 30-40mins. 2 hours and 10 mins for a pizza, no thanks just put it in the bin.

A pedir la cena desde aquí, fui a recogerlo en lugar de que lo trajeran. Hemos pedido desde aquí anteriormente y la entrega fue sorprendentemente lenta, pero pensamos que el beneficio de la duda. Sólo me gustaría que habíamos pedido desde nuestro lugar habitual en Melrose.

Obtienes lo que esperas. O al menos lo normal! tarde en la noche como un pub de correos parar esto normalmente se ajusta pero lamento decir que en esta ocasión no podía creer que había un armario climatizado llenos de artículos para la cena pero...

Nos ordenar comida desde aquí a menudo y es bueno. Recomendaría recoger su comida para llevar, ya que tienden a tomar un largo tiempo para entregar. Mejor tienda de chips en galashiels.

A good self service place to eat. The food is delicious & you get good portions. There is a varied menu to suit most people. The prices are reasonable. There is plenty of room to move about inside. Overall it is a good place to eat.

Went at 10pm Tuesday evening ordered a sausage supper and a black pudding supper both were cold. Greasy and stale. The service was poor as after waiting a few minutes 2 females finally emerged from the back and although there was a man present from entry he never even greeted us. I will never be back to the horrible place!!!! Avoid at all costs!!!

Love thus place it never fails to deliver, fresh food always and a thank you goes a long way. Try some of their signature concoctions you will be surprised

I'm from the southeastern United States and I thought my little corner of the world had the monopoly on deep-fried foods. I was mistaken. On a recent visit to Scotland to visit a friend who lives in the borders, the discussion of deep-fried foods of interest came up and my friend told me I had to try some new deep fried foods. I'm not a huge fan of fried food. But nonetheless I tried. And Crolla's gets five stars for creativity in my book.We had fried fish and chips, fried sausage, a fried cheeseburger, and fried haggis balls. Those fried haggis balls were SO GOOD I COULD CRY. The fat probably took ten years off my lifespan, but I don't care. It was so good. The staff was friendly, prompt, and fried my haggis right in front of me. This is a take-out place, so we took our food back to our bed and breakfast. If you're a health nut, I can't recommend this place. If you care at all about what you eat, I can't recommend this place. But if you would allow yourself, just once, to try the incredibly delicious gift to humanity that is freshly deep-fried haggis balls, buy your plane ticket today or get in your car or on your bike and one way or the other, convey yourself on down to Crolla's.

Getting better, but stick to prime times for fresh cooking.Single fish order gets you 2 fish + a few chips, so no need to order a supper.

Customer service is very good ,lots of choice and always seems to be busy when we visit, Lovely staff a funny accent but very fiendly and helpful, the food greasy but fresh, very clean place ... owners need Smile, I recommend this chip Schop.!!!! I am happy to go back when in the area for a chippy. :)

This establishment would succeed much better, if the front staff were taught people skills, and not have the impression asking for something different was coming out of their pocket, they are rude and disrespectful to british citizens.

Customer service is very very bad. Staff quite rude and no smiles or eye contact. Seems to be a hassle to serve what you ask for. Food is a hit or miss - sometimes good but more often than not very greasy and over cooked. Expensive as well compared to other local establishments, especially when you take the lack of quality into account. We try to avoid now.

We ordered pizza for home delivery, the pizza when it arrived was good but the delivery was over 45 minutes late.

Lots of choice and always seems to be busy when we visit, I find service to be ok and also the meal to be average, non offensive however not brilliant. I am happy to go back when in the area for a chippy.

The owners if this business need to get themselves some customer service training. I am absolutely shocked how they treat their customers. Safe to say I will never return!

This is the second time we have been disappointed with the food and service, chips just awful and cold, pizza undercooked, will not be going back

Bought a white pudding take away. While the pudding was tasty the chips were the worst I've ever had. How can chips bought at 5:15 on a busy night be both hard and soggy? There were some reasonable ones in the pile so I suspect the majority were re-heats from the night before. I've marked it as 2 stars because the pudding was tasty and I ate it all - the chips went in the bin!

Got a takeaway for 6 of us and everyone enjoyed their food, I had a Fish Supper and it was really nice.

love their food but the delivery service is attrocious on numerous occasions i've waited over an hour and a half and they are less than a five minutes journey from me.i've gave up now this evening was my last order from them.

Meal deals are great value for money. Probably the best chippy that also does pizzas etc around. Service is good and fast.

Dried up chips and re cooked white puddings is not the way to treat customers. I wont be ordering from here again .

Delicious fish and chips, and more, the best I have tasted in Galashiels and beyond. I would recommend a visit here, and if you cant make the journey, Crollas will do it for you.

Meal deals are great value for money. Probably the best chippy that also does pizzas etc around. I travel 10miles to go here