Creams Cafe Walsall in Walsall

Been a while since I've had creams, had it saturday night, and it was really good, good portion sizes and friendly service, exceptionally well hospitality from Ammar. Looked after us. Will definitely be ordering again, definitely reccomend the triple treat cookie dough.

The staff member on today was so kind and treated us respectfully. She was very polite and nice to talk to, dessert was extremely good definitely will come here again.

I was served by a lovely lady named Leah.She recommended the banana hot pocket and it was delicious 😋 I will definitely be back again thank you

Felt the need to leave a review. Unfortunately didn’t read reviews beforehand. Ordered 2 x deserts plus 2 hot drinks. Cost approx £23. One desert came out much earlier. My other half almost finished his, when the two drinks arrived. Then waited for my desert. Apple crumble. Part of which was cold, not very hot all round. Then my other half couldn’t drink his awful coffee. Appears to be inexperienced staff and they ignore customers waiting thinking they need to be seated. Instead of welcoming them and letting them know they can just find a table and order etc. Definitely will not be going again. Avoid.

Desserts to go. Took quite a while. Place was very empty. Desserts were nice.

Very nice Food and Service is Very good Lady behvaiour is very smile

Girl behind the counter was lazy and spent most her time on her phone. Further more we ordered a hot fudge Sunday that was supposed to come warm with whippy Ice cream but it was stone cold and scooped Ice cream and the waffle just looked poor. Also look 45 mins for this to come to are table even tho the building had currently been empty. Over all not very happy, I used to loves creams but probably won't ever come back!!

Excellent customer service, did not wait long for our dessert, nice, family friendly atmosphere.

The food was very yummy, I'd love to come again!

I ordered the cookie crush crepe milk cookie dough . How do I start cookie dough is clearly microwaved it should be named a microwaved cake instead. Crepe is clearly over cooked and is more like crispy pancake. Train the staff properly the dessert shop quality is very bad the ice cream scoop looked like it was scooped with a spoon portion size was bad train the staff properly

Very nice customer service Nice ambiance Nice food

Food was average, waffles seem alittle chewy, not really worth the price, we spent over £27 for 3 people, then we had to wait for almost one hour for to be ready, we asked for a refund, they guy said machine in nor working, very polite, but didn't refund just gave us few scopes of ice cream which all fine, a good business should've partially refund us not just give us ice-cream. Waiting that long is a joke, forgot to mention my daughter is diabetic, so should notbeen eating late, got there for 915pm, left at 1020pm. So I'm not really impressed. For the location the desert shop, everything seemed very cheap not on a premium level. Well overated. Needs alot of improving on quality.

Treated my boys to an end of summer treat and they loved it. Welcomed by staff who gave us time to look through menus... There was lots of choice. Presentation of the food was 10/10 and taste was amazing. We were also able to box some to take home as there was so much.

Come here often, always leave happy, today I've come in at 10:30 am, been served by the wonderful lady named Liya (sorry if I misspelled) with a smile and only after I was leaving shed make me aware that they only open up at 12. You should give her a pay rise.

I am usually not the type to leave reviews but we waited over an hour and 10 minutes to get a cookie dough and crepe. Told it would be originally 25 minutes which is completely fine. The staff gave us an extra coke bottle and icecream which is nice however I am very disappointed with the wait time as it was almost 3x longer than we were told.

Terrible service, they gave me a red velvet fudge cake when I ordered a chocolate fudge cake they told me take it or leave it

Amazing desserts here and all freshly, especially love their whipped ice-cream, it's so good. Their waffles and crepes are very nicely made and fresh too, full of flavour with the toppings and comes with a side of whipped and scoop ice-cream, also love the wafer with the creams name on, very nice touch.

I am not happy with the Customer service the staff wasn’t helpful and was really rude his name is Ryan wen I approach him to get what I wanted he says I wasn’t allowed to have different flavour need better customer training and give more good customer service not happy at all

Came today, got a milkshake with preferred oat milk. Leah, chan and britania were very friendly. I ended up coming back later to get something else. 10/10 recommend

Thank you for great food and great service. Especially Leah!

Food came on time however asked for no raspberry dusting on pancakes which ended up coming with raspberry dusting on. Crepe was also cold.

Very bad service very slow staff.. If you're a delivery partner don't accept order from this restaurant the parking is free 15 minutes and always wait time is half an hour u paid the parking from your money.

Popped in for a light snack, the lemon meringue sundae was amazing. The staff were so helpful and polite, couldn't do enough to ensure we enjoyed our dining experience. Look forward to returning to try some of the other deserts. I should have really taken a picture, well there's an excuse to return.

I came here with my friend today at 7:30pm , lovely Tuesday evening. Cookie crush and beuno waffle was delicious , customer service was fantastic, can’t fault the place. Floors and tables were very clean and to a professional standard. Music was at a good volume where we could enjoy along with the food. Shanice the team leader along with the ladies working today, was very kind and always checking if everything was good. I will definitely be returning! I recommend if you’d like a quick, delicious dessert.

Excellent service from Ryan and Lisa. They accommodated our additional requests and the food was excellent. Our girls enjoyed everything. Very friendly and great atmosphere.

Had to use my hubbies Google account because I’ve already done a review before :-) We went into with my hubby & mom. As usual had the best service ever. I tried their new Cream-a-tella milkshake. I don’t like milkshakes but I LOVED this one. It’s a complete game changer. I will defo have it again. The staff are so friendly and can’t do enough for you. Love this place. Thanks Rach.

Friendly staff that were patient with our ordering time- we were overwhelmed with the choices and took our time ordering but again the staff were so friendly and even gave many recommendations for each of our preferences. Food was lovely and came pretty quickly though our group was pretty much their only customers. We ordered 3 scoops vanilla ice cream, a mixed 3 scoops of coffee, pistachio, cookie dough(cookie dough ice cream was basically just vanilla ice cream with dark chocolate bits with no cookie-dough resemblance)that was all pretty good, a strawberry sundae that was also good and a strawberry and chocolate crepe that was heavily enjoyed. VERY TASTY I recommend 👍

I order white chocolate cookie dough and asked for them to add milk chocolate sauce what I got was a cold cookie dough with so much white chocolate shaving on there. ordered a coconut ice cream got lemon sorbet

Came here for the first time absolutely amazing great food lovely staff definitely coming back !!!

Brilliant food, friendly staff, definitely recommend

Best place in Walsall to have a pudding! Came here first time today and mouth was watering as soon as I had one mouth full of sundae I tried my girlfriends biscoff waffle as well and it was warm and melts in you’re mouth, amazing place

Oh wow, this place is amazing. Went with a group and we shared several items between us and they were all delicious. The service was great and the prices not excessive. Can’t wait to come back!!

Amazing service, fantastic food. Thanks Ryan! Your a superstar.

This dessert parlour is managed by a wonderful team of staff, and is furnished in a modern, somewhat kitschy style. The portions are generous and the menu is very diverse.

Food was amazing the customer service was so nice shanice went above and beyond

Popped into this place with my little one for a Fathers day treat. Order placed at 3.30pm, waitress arrives with half of order at 4.05pm. Place was not very busy at all, very slow and poor service. Someone who arrived after me was even served before me! I cancelled my dessert as I was fed up of already waiting 40 minutes! In future I'll visit places where they are better organised, on the ball and offer a decent portion for the price they charge and inform customers in advance that there's a 30 minute plus wait time!👎🏻

Amazing experience today by the lovely leah. She made sure my dessert was perfect and went out of her way to make sure I was happy. Really good customer service I would definitely come back.

Can make a better waffle in my garage

This place may be small but wowee their wonderful Sundaes pack a punch. Wonderfully tasty, made with great ingredients from a London Gelatio. Something for all the families taste buds. Great value for money. Who needs to go to the seaside when it can come to you. A must visit for all. Great freindly staff 👏 We returned for more. Yummy 😋

Took my little lad for an ice cream. Very friendly staff and delicious ice cream

Found out about the 'Free scoop of Gelato offer' via Martin Lewis's website late at 5pm and managed to locate the only shop in Walsall arriving via train from Wolverhampton to get there for 6.03pm, to be informed after stood waiting at the counter that I had just missed it! The server had a dirty smirk on her face. Lets just say I won't be a customer after that introduction. Need a class in good customer service

Good delivery, product better if eating in restaurant

Served by Leah - she was very friendly and polite

Food presentation poor. Charging extra and not delivering what was asked.

On time and friendly delivery. However, missing one item from order.

Lovely staff couldn’t do enough. Made a fuss of my little girl who loved her brownie. Rainbow cake was great too!

my food was cold and it was uncooked. not very happy with it.

Good staff and quick service, food tastes just as good, overall excellent.

Me and my friend used creams Walsall for a catch up,all 3 girls working were very welcoming with really good communication! It’s nice to see some laughter in a workplace

good food, customer service is excellent. i recommend the cookie dough milkshake, so creamy and delish 😋 desserts can sometimes take time but it’s worth it!

quick service, one lovely staff member other staff member not so nice, gave us our desserts without cutlery then proceeded to bring our drinks over and had to wait a further couple of minutes for our cutlery. I had ordered the royale crepe which came cold lacking the wafer and no Ferrero rochers on. My friend orders the white chocolate cookie dough which came out well done, also lacking a wafer.

Ordered milk chocolate cookie dough. They ran out of vanilla ice cream and offered no alternative. If we wanted another flavour, we would have to pay for it even though the cookie dough comes with ice cream. Understand it is the standard but if out of it, you should offer something else in its place. Will not be returning.

Slush boba was lovely, but my boba tea had no tapioca in it so was basically just cold tea.

Great desserts and good choice.

Firstly, the cookie dough was made in a microwave. The manager was ABSOLUTLY horrific. Was nothing but abrupt and rude to her staff members. Not something the public should see, not professional at all. I came in on the Tuesday the 19th of March 2024. Left so shocked as if my manager ever spoke to me like that I would have quit on the spot. I came in this weekend and spoke to the team leader Leah and Sammy who was absolutly lovely, a delight to speak to and made me feel very welcome and I will definitely be coming back just for their service. However, better management need to be put in place!

Was craving a nice dessert, this place did not for fill my cravings. Ordered a Nutella cookie dough came out as solid as a brick and the sauce looked like Asda cheap chocolate melted down and shoved on. Completely missing the cookie dough. Sundae was two scoop of ice cream for £9! And a bit of sauce. Pancakes were like chewing on a rubber tire. Bananas taste horrid rather been sat on the toilet for 3 hours then eat that again. I didn’t know that the ice cream that comes with the pudding is invisible how amazing is that? By the way I ain’t fat this is a group order. Save your pennies rather than getting diarrhoea plus took over a hour to bring it. Delivery driver couldn’t find the massive building to deliver. Next time I shall just have a freezer choc ice.

Visited the restaurant with family, I was served by a polite young lady who later bought part of the order across to the table she was extremely pleasant and welcoming. One of the desserts we’d ordered cookie dough was partially uncooked, the server advised us sometimes they don’t cook evenly, she offered us a part refund which she suggested. The manager came over to the table with an absolutely stinking attitude and told me how the cookie dough was cooked and that it wasn’t undercooked, she was very matter of fact but failed to understand that the dessert was undercooked. I wasn’t going to argue with her as it seemed she was already stressed with the handful of customers in the shop. Very disappointing experience.

Food was awful… do not recommend. Didn’t deliver our ice creams that we paid extra for, no straws, food was cold and undercooked. Cookie dough was just thrown into a box. Overpriced rubbish.

The boba is abysmal, I don’t know what they did to the tapioca pearls but they were crumbly instead of chewy like they should be. Not only that but the “vanilla” milk tea tasted more like Liquorice than anything. Truly disappointed. The only good thing to come out of my order was the doughnuts and the waffle. Don’t order the boba.

The drink has spilled out in the bag so nothing left of the bubble tea. The waffles are really bad. There is barely any toppings or sauce. The nachos were really cold and all clumped up together. Very disappointed for nearly £40 and for mother's day treat

Asked for milk chocolate got white chocolate. Ordered ice cream and didn't arrive.

The cookie dough is tiny definitely not value for money

I am not happy at all with my ardor food was stone cold. ... delivery man brought it on a bike which traveled on a peddle bike at that 20 mins We allso ordered Milk shakes. Witch was really looking forward to witch now can not drink cuz there was no straws! Really not happy for £26 pound. I won’t a refund

Food was cold and didn’t taste good at all. Waffles were chewy and the crepe was also very chewy. Milkshake was fine. Wouldn’t order again.

After years of deliberation I took my family to Walsall gelato and I wasn’t disappointed, I ordered a winter berry waffle, 10/10 Meghan made it to perfection, texture sweetness and presentation was excellent, thank you Meghan I was so happy and I’m glad I thanked you cos maximum respect to you! Will be going again! Would recommend to any one. 💯👊🏽🔥

I don't normally leave negative reviews but the food was poor. Drink ordered was half a cup full, and the cookie dough was undercooked and small. I didn't get the refund requested either after being mugged off for £25+.. Fool me once, but I won't be ordering from here again.

the slushy was completely melted and waffle had no strawberries on

Food came boxed badly where the cookie and crepe were flipped upside down including the cheese cake. Cheese cake was warm and tasted off. Not impressed for the money I paid

biscoff biscuit doughnut missing

The food was cold and very different to how it is in store. On one of the waffle there was a lack of toppings too.

onve again the order was not as ordered. the waffle had glace cherries and not black, also fid not come with gelato

ordered chocolate cake, taste wise was good as expected. texture wise sponge was a little dry but again still edible and enjoyable. Wasn't happy with the size, I have never gotten a slice of cake that small from any dessert shop so we were quite disappointed when opening the box. apart from the quantity it was alright

Ordered a create your own waffle and a crepe and both came without the strawberry slices so they put strawberry sauce on instead (didn’t get notified about the lack of the strawberry slices) prior to the delivery Both came and were cold but I was told the waffle was ok taste wise but the crepe was awful it had no taste at all and went in the bun and the gelato that came with both orders was also not nice especially the pistachio one This was our 1st and last order from this dessert shop

the kids loved their strawberry slush and mango boba

Ordered a takeaway and it was missing the gelato. Rang the store and the young girl on the phone provided awful customer service. I will not be ordering from here again!

really good just fancied something nice ice cream & shake & that's what I got would recommend

item missing. rang restaurant straight away to be told "we'll contact Just Eat. they'll either assign another driver to deliver the missing item, or you'll get refunded for the missing item". the not knowing is abysmal, and the customer service shocking. I wanted the missing item delivered, not a possibility of a refund

Ordered Online worst milkshake ever cant believe they sell this

Cookie dough is really good, but the " luxurious hot chocolate" was made with water and cocoa powder no whip cream could have just called it hot chocolate 🤷

I ordered from this company they took my payment and never delivered my item and then turn around said I would receive a refund but as of yet I've not received a refund so I reckon this company are scamming me I want to order from them again

Lovely staff but desserts are shocking 😭☠️

Rude staff. Waited on the door step for 5 minutes she looked at us looked really annoyed by new guests! Seating area was soiled and sticky! Female staff frowned upon request to give it a wipe as we had young kids with us. Food was average. Make staff was polite as he could. I guess it’s the cleanliness and other rude staff spoiled it for our visit. Not coming back….back to heavenly dessert. Sorry.

I absolutely love, love, love it here! I came here yesterday and it was so good that I was back again today and brought a friend with me. I really recommend their deliciously smooth and creamy gelato. I had a scoop of their creams rocher flavour (ferrero rocher) and it was absolutely scrumptious (just look at that picture🤤) 😻🍫 it's definitely my favourite, I'm literally in love. It's such good quality for the price aswell I would definitely recommend it. There's also such a wide range of flavours, I'm looking forward to trying more in the future, i'll probably get multiple scoops next time! The staff here are always smiling and made us feel really welcome , so I'm looking forward to visiting again in the future which will be soon of course😻🤤🍨. The overall atmosphere was wonderful it's a really nice establishment to hang out, bring your friends and family and enjoy delicious desserts!

Worst experience ever. Ordered a waffle and a snickers milk shake. In the milkshake found a plastic item looks like a bit off a blender. Called them up all straight away to explain whats happening and to double check the equipment. Was told that the manager would ring me back for some details. Unfortunately know response from creams since. So I'm uploading the picture I sent them of the plastic object. Hopefully this doesn't not happen to anyone else in the near future.

terrible waffles severely undercook and took 50 minutes for delivery.

Megan was exceptional, so welcoming, she did my kinder bueno shake, absolutely will be coming back here again! She made me feel so welcome! 10/10 😍😍😍

Food was over priced for what we got, but hygiene needs to be looked at. One of the girls itched her back, itched her hair and top of her lips in the span of a few minutes. She had long acrylic nails so you can imagine how much dead skin built up, I’m sure she wasn’t doing this on purpose and it was more of a brainless function from her but this reflects on the owners. Not her. They should either be wearing gloves or be trained properly.

Poor service. Came to the store and did not even get my order taken. Waited for 30mins with no queue. Didn’t take my order and kept ignoring us. The staff is rude and the desserts are not similar to the photos. The waffles are served cold. Would not recommend anyone to eat here.

Didn’t have what we wanted at all; only had 3 cakes available. Waited 30 minutes for a cake… A CAKE, tasted terrible

Staff don’t bother taking order busy in their chit chats. Totally unhygienic 👎

I messaged them a photo of my apple crumble pie that turned up with burnt holes through the pie case and tasted burnt. Got ignored, didn't even get an apology so came here to leave a well deserved 1 star. Portion size is shocking (carrot cake slice) and the custard is straight out the fridge. Wouldn't bother going here if I were you.

Great service and good selection of desserts, ice creams, waffles, crepes just to mention a few!

Great service, great food, worth a visit

I like dessert and special Thier services. Best shop.

No slush available machine was broken, food came after 30-45 mins of ordering was not a clean area. Also told them eat in and gave it to us in take out was not a good experience would not recommend

Late night treat was a bit of a fail! Waffles were exceptionally cold. So cold the chocolate didn't even melt. Texture was rubbery too. I was so looking forward to this. Very disappointed indeed

Warm and delightful welcome from staff on arrival in the middle of serving another customer made us feel appreciated. Was asked where we'd like to sit and offered different ice-cream to taste to help with deciding what flavour to order. Even though the vegan crepe didn't seem to cook well we were provided with a hot vegan cookie with strawberries and banana and offered our money back for inconvenience. Thank you to Leah and her team!

Went in today. Shanice was just the best. Excellent customer service. Couldn’t do enough for us. Our desserts were out of this world. We love Creams.

We went yesterday evening by 7.00 pm with my family while place was kind of fully empty the both on the right side was 4 tables seated we have been told have to wait for tables 45 minutes to an hour for a table .while we can see restaurants is empty it’s a shame we have to left place .. there’s only two girls was working.. it’s one of our favourite places for dessert 😌 need right guidelines ..

Ordered 2 waffles and have been waiting for 40mins. Watched them mess up around 4 waffles that are just left in crumbs on the workstation. No apologies no nothing. Without any gloves.