Creams Cafe Middlesbrough in Middlesbrough

I went here for the first time tonight with my family. Very polite, friendly, really good with my children. The dessert were really nice.

Food is always gorgeous! That why we keep coming back, new menu items were delicious, staff were really friendly and polite, would defiantly recommend 👌 😋

Food is nice good selection of deserts but the staff are very miserable I went in the other evening staff served 1 couple but completely ignored me for some reason. Okay no problem I thought. I went to the front to order was a good few seconds before the lady served me no issue. She asked me what table I'm on how am I supposed to know when I've not been assigned a table lol. Then girl who served me was also miserable and the tables had finger marks / scuffs on them and on top of that I found a white hair in my ice cream of which one of the older staff has white hair lol. Lovely food but their service is so bad also it seemed as soon as I sat down I got served so questioning if it was just made In the microwave.

It was not worth the money - we ordered a waffle with cookie dough and strawberries and we were lucky if there were 2 strawberries on it. And hardly any sauce

no ice cream sent with the order

Will definitely be ordering again ❤️

Nice place for a dessert; however, the tables do need cleaning

Order partially incomplete but well presented.

Feels dirty, unpleasant atmosphere. Treats over sweetened a bit

Very welcoming and amazing service. Thank you.

Lovely visit to Creams Middlesbrough today with friends to have a catch up! Got a Croissant-wich and was able to change my gelato flavour to coffee ^_^ Already planning to come back with another friend in a couple of days. Lovely atmosphere and staff :)

Quick service, delicious treats. Sharing nachos, followed by waffles, cookie dough and milkshakes 😋😋

Staff need to wash hands after serving food instead of wipe hand on their uniform trouser pockets unhygienic. Witnessed male cut strawberry then clean his hands on tea shirt & trouser back pockets put me off going in next time. Also tables need cleaning quite dirty.

Staff on shift friendly and helpful

10:30 pm now. And staff denied to take order not for sitting and not for take out too. It is not happened first time. Staf very rude , they always have excuse that they cleaned the stuff. Very lazy aur dirty staff

Great selection of desserts for all taste bud's… friendly staff.. Cleaned to a very high standard

I wanted waffles but sadly, it wasn’t available.

Crepes were amazing and great service by Sue!

I got the wrong order even though I told the lady she said what I ordered it’s that but it was not so she’s now giving me a free order as it was they fault and was not admitting it

There was barely any chocolate on my waffle and the strawberries tasted off, considering it was £9.

Was greeted at the door by the lovely sue. Amazinf as always

Very sad that the waffles were undercooked, especially for the price you pay, usually have no issues. Definitely disappointed this time. Delivery was good though.

Waffles were delicious, no complaints!

Ordered on Uber eats nothing arrived so called after an hr to be told it had been canceled as the milk for the latte was out of stock??? No phone call nothing!!! Now we have a very upset child as no dessert. And creams have thrown away a £50+ order because they didn’t have almond milk? Had they bothered to call instead of cancelling the order we would have just had normal milk. Wouldn’t bother using no customer service at all…

Very fast service and very patient while my daughter and all her friends were shouting their orders out. Gorgeous food, see you again soon!

Staff are lovely. Would definitely recommend sticky toffee pudding.

I often come here to chill as the atmosphere is friendly and welcoming! Food is always so good.

No proper response Take lot of time to severe

I really enjoy coming to this creams as it is cosy and i feel comfortable in the presence of the staff.

Order didn’t turn up and stated it was delivered on the app!

Where do I start, went in with my friend for a nice catch up and dessert, our first mistake. Ordered at the counter, girl serving was fine what wasn’t fine was the £3 bottle of water ?! we were seated and waited in there freezing air conned seating area for our strawberry waffle and creamsetalla crepe. The crepe arrived in good time shame they were making all the ingredients to the waffle by hand apparently as it took significantly longer, even better the crepe was stone cold and had clearly been stood. I returned the crepe as I may as well have ordered an ice cream as they were a similar temp. I obviously took this back much to the workers dismay, when it was returned it was frizbee’d across the table so hard it almost caused structural damage to the building. We obviously said thank you to which she replied with a snarl. Just before leaving I made the worst mistake of tonight which was using their toilet which was covered in urine and stunk of poo. Will not be returning.

every was perfect nice and warm cookie dough was beautiful the fruit kebabs my daughter loved them

One things missing cookie dough

Amazing experience, will definitely come back

In town other day dont kniw when. pure geekin me vape dyed and u know me going divvy asking for 1. Nice lad Carmen carmd us down and helped us out letting me burrow his plug even recommended us sum ise cream .well good Cheers cam earl

Came into the shop on Friday when the free ice creams were on and was served by a lad called Cameron and his service was amazing served with a smile on his face

Went here yesterday staff were great like to give a special mention to Cameron help me out massively and great service would certainly recommend

Food was great shoutout to one of the employees Cameron he was extremely polite and considerate helping me descide what I wanted of the menu great place and even better staff

Sue was helpful and the service was good the dessert was lovely and really hit the mark would recommend to anyone They cater for all age groups

Recommend. The servers where good especially someone called cameron.

When I went to creams, I attended the free ice cream before the one just gone. The food was delicious and I highly recommend the mint chocolate chip ice cream and the milk bueno waffle as it was worth every penny. The service was great by Cameron as he was welcoming towards me and made sure I knew everything to do and that my seating area was clean and was very clear with his communication which made it easy to order and settle quickly. The atmosphere was good and the mint chocolate chip ice cream was the best i’ve ever tasted. Overall this was a great experience and if Cameron’s there I’ll be willing to do it all again.

It was really enjoyable amd refreshing. A big shout out to one of the employees named cameron. Absolute delight and a great positive communicator towards customers.

When I went to creams, I attended the free ice cream before the one just gone. The food was delicious and I highly recommend the salted caramel ice cream and the milk bueno waffle as it was worth every penny. The service was great by Cameron as he was welcoming towards me and made sure I knew everything to do and that my seating area was clean and was very clear with his communication which made it easy to order and settle quickly. The atmosphere was good with some randomers and wuby and Jake as we discussed the Okuz bananas and the texture of the referrals of the milk bueno waffle. Overall this was a great experience and if Cameron’s there I’ll be willing to do it all again

Cameron Sharpe, most polite member of staff I’ve ever met, very friendly and accommodating. Was quick to answer our questions and always had a smile on his face.

Anem served us brilliant so polite great customer service

I ordered thick shake but the shake I received it’s soo runny like water it’s pathetic how much they charge but don’t deliver according to the price very disappointing

Ordered the filed pancakes x2 and an allergy order for ice cream. All the food was lovely and allergies well catered for, but the shop itself needs a bit of TLC as some of the seats are broken and the tables a bit dirty.

I haven’t received my order and it says delivered

gorgeous as always. only thing that I would change is more caramel in milkshake xx

Ordered a white chocolate cookie dough, was like warm sickly mushy. Didn’t finish it, what a waste of money and calories. Don’t bother. Came on time

Very yummy! Almost too much and lovely staff

We ordered two sundaes and they were both lovely the only complaint was there wasn’t any meringue in the berry one which we’ve had before so we were expecting but we still enjoyed them and would recommend them.

Took so long to find an available driver that both milkshakes were totally melted. It was drinking melted ice cream basically. Shame as am sure it would be nice if it didn't take over an hour to find a driver

Great experience from 3x customers l, delicious food and great atmosphere

Amazing food and amazing service to match as always. Creams Middlesbrough is the best

the worst for iv ever had delivered in my life .it cos me £28 is was freezing & splatted

None of the deserts came with icecream and im pretty sure they normally do… cookie dough was average. Waffles weren’t as nice due to no ice cream ( it was dry)

We arrived as a party of 12, unfortunately too busy enjoying to take pictures but the food was delicious, and prompt and service was excellent.

All fab, sue on the service team was fantastic

Late asf hardly no food or anything it was a disgrace

Lovely service, was quick and efficient. Food was hot and really tasty!

Nice and friendly staff, great food, ready quickly, overall an amazing experience

3 drinks delivered spent 40 no deserts deleiver.. deleovery drover said he asked restaurant if that was all and there said yes … Kids disappointed amd restaurant close by the time it come

Cold waffles..not enough strawberries! Cut very very thin! ! the chocolate on top was disgusting, why can’t you use Nutella?

It was nice, but extremely sickly, given it was cookie dough which is fine. But there simply wasn’t enough for nearly £10 of cookie dough.

Sue was very polite, and provided service with a smile! Such a lovely lady, Creams are lucky to have her!!

I really enjoyed my visit to creams cafe!! Sue gave amazing customer service. 10/10🫶🏻💗

No fudge and no extra strawberries on crepe which where paid for. Clearly can't follow simple instructions

Really good place for a lush waffle 🧇

Cookie doughs are always the best 🍪😋

It was a very fun atmosphere and good food too.

It’s was a amazing establishment it is there when I’ve met my boo

Lovely staff, really nice desserts 🧁

We love coming hear as a family from Hartlepool .the food and drinks are always amazing, the staff are always friendly and helpful

Absolutely fantastic. I’d prefer to pay half the price but it was fabulous. The lady serving was a very very nice lady. We liked her a lot.

Lovely apple pancake and friendly service

I visited Cream Dessert in Middlesbrough with my friend, and it was a nightmare. The place was dirty, the staff were rude, and my drink was served without a tissue or cutlery.

Brilliant,love the cookie dough

Amazing customer service, great staff and very welcoming.

Staff were lovely and friendly , very attentive only little criticism turn the hearing up please 🙏

Fantastic time at Creams. We went in a huge group and they catered really well for my child's allergies and the group as a whole. Lovely friendly staff too. Thank you!

Staff were really friendly! Waffles were amazing!

Took around 40 people here on a families trip. The creams staff were amazing and so helpful throughout the whole planning and delivery. Makes a huge difference to our families!

amazing food, a bit slow to get served however we could clearly see that they were short staffed, fab customer service & were informed of a wait time before we ordered our food x

Crepes were unfortunately cold - not happy. :(

Brilliant service from a welcoming staff, tasty treats and competitive prices. Top joint

Gorgeous crepes for pancake day! staff were lovely and helpful even though they were understaffed.

Cookie dough was freezing cold and Rock hard stuck to the paper under it

Top tier dessert, never go anywhere else.

Great service awesome food, friendly staff and clean

Having ordered tonight through Uber Eats, we waited almost an hour for delivery. When our order was delivered, the ice cream sundae looked like it was more than half missing, and the portion size was questionable. This also happened recently when visiting Creams for takeout. The staff were very stressed out, they were exchanging foul language to each other in front of guests. The staff then seemed to disregard the number of guests and delivery people waiting to either be served or to collect an order. We managed to order, but we waited a very long time, and again it seemed like the staff were told to cut corners with the portion size being served for takeout guests. Very disappointing service received by Creams, and to think that this place is always busy, why not take pride in serving your guests with quality and a satisfying service?

Pancakes were inedible and went straight in the bin. Were drenched in syrup with syrup dripping through the bag

Waffle was amazing really soft and still warm on delivery :)

one of the items received was wrong. have emailed just eat. also tried calling the vendor straight away, no one picked up the phone.

Amazing food & drinks. Lovely staff. Thanks Creams 🤩

excellent as usual, fast delivery and taste was amazing. 😊

Absolutely awful, the crepes came cold and the “thickshake” was absolutely sickening looks like demented milk and porridge while also tasting like plain old milk no flavour. Spent £27 and wish I never even ordered it. Absolutely disgusting. I used to order from here all the time and the deserts were nice but this time has put me off.

Ice cream missing and wasnt warm

Poor presentation Food tasted soggy

waffle was nice milkshakes were like water, not worth the price at all, quite disappointing to be honest