Creams Cafe in Waltham Forest

Very Disappointing Experience at Creams I ordered from Creams via Uber Eats and I’m absolutely appalled by the quality of the food and service. I got an Oreo milkshake and a chocolate cake with custard. First off, the custard looked like it had already been half eaten when it arrived — completely unacceptable! It’s frustrating enough that I had to pay a service fee, but to receive food that’s clearly been mishandled is beyond ridiculous. I tried calling the franchise to address the issue, but no one answered the phone. This kind of service is unacceptable, and I won’t be ordering again. Very disappointing experience.

Very good, just wished it was a bit warmer but I put it in the microwave so it’s fine

paid for thick milkshakes received milk in cups & cookie dough was cold.

If I could give it a 0 I would have. The drinks were HORRIBLE. The caramel milkshake was HORRIBLE. The cookie dough was HORRIBLE and my waffle had a long ginger hair in it!

I don't know of any dessert cafe chains in Finland (where I live), so getting to experience Creams was a treat. The menu is very extensive and the items we tried were delicious.

Wrong order and deliverer didn’t listen and was rude, I said I needed to get my phone for the code but he shouted at me, a minor.

Very good place friendly staff highly recommend ❤️

We ordered a waffle for the kids and it was extremely doughy and tasted raw. The 'manager' said because it was eaten from, he would only give a partial refund. Just really poor, rude service. Serving undercooked food, especially to children is never a valid practice. He even admitted that there was a new recipe which took a different amount of time to cook but that should never be am excuse. His behaviour, his manner, none of them indicate manager. Extremely unprofessional.

Waffle was great they even added extra chocolate sauce 😃

the food was horrendous had to put the cookie dough back in the air fryer to heat it after i had just had it delivered and i ordered fudge milkshake and it came tasting like mangoes

Order took almost 2 hours, I couldn’t get hold of anyone to try and cancel as the time just kept going up and up and it nearing to 23.00pm…. Item then arrived melted !!’ Extremely disappointed… just eat need to provide an easier way for customers to make contact … I tried calling the restaurant 4 times with no answer.

I ordered 4 waffles and received 3. The driver said they will go back and tell them in order to come back but they didn't. I called the shop many times and nobody answered. the boxes doesn't indicate what is what.

Scam small servings portions store bot nachos fake chease and salsa didn't stick to the nachos cold . Small coockie dough . Utterly dicusiting chicken waffle bites shows you something else and actually that give something else .also we ordered . Slow survace. The workers were not helpful and they looked confused themselves .DO NO GO YOU WILL REGRET IT

A waste of money . Cold nachos Surving sizes were small . Total scam the pictures look differeant. Small coockie dough . Discusting chicken bites waffles didn't show.that in the picture ' slow service. Overall wouldn't recomend.

So disappointed in this branch. Dessert tastes so bad we all threw our food away in the bin. Massive waste of money. From the cookie dough to the cheesecakes and drinks everything was disgusting. Moreover they’ve got a weirdo working at night who lacks basic customer service ethics.

The delivery driver gave us the someone else’s order and left without checking the order again.

Bought a doughnut and they put it in the microwave it was the worst ever had. Customer service is not good, the staff always feel stressed and rushed…

Nothing came, waited an hour and i even used a £10 off £15 voucher and now its wasted

What is this missing items all the time

Open at ungodly hours... Satisfies the late night cravings. Wonderful.

if i could give this place half a star i would. we waited about 30 minutes for a sloppy waffle and cookie dough. very over priced. j go sainsburys

I’m missing items, trying to call the shop and no one is answering.

waffle is cold slushie is melted

Gave me an uncooked waffle, could not eat it at all and had to throw it out

Ajees He is a nice guy and very excellent service and good communication.

Ajees work is too much nice and very friendly person ...we came around 3 0'clock night but at that time his behaviour was nice . Thank you ajees for everything.

Had no change. floor and tables were dirty

Monday night opening time is not as advertised on Google. came at 11 when it was scheduled to be open and it wasn't. no creams for me :((

Really good food would definitely come here again!

I order 2 scoops strawberry and 1 pistachios. I received 3 scoops pistachios.

A very good desert franchise with very good food and drinks. I recommend the white kinder bueno crepe. Staff were nice and food was out quickly. Only issue is that the toilet was out of order.

Terrible service one of your drivers stole my phone and just would not help. I’m taking this further with the police!!! Customer service very unhelpful

To begin with, the chicken was raw, place was dirty, and the store is overall overrated never coming here again.

order was missing half of the food, not good ;(

I live 10/15 mins away from the creams, I ordered at 2:03 so explain why I received my order at 3:09. My food is now cold and my ice cream is melted. I’m VERY unhappy and not satisfied with the absolute abysmal level of service from Just Eat & their couriers

I been few times here and I want to say the staff sometimes don’t care at all. Went there and order cookie dough and it was very dry with nothing inside same thing happen with the crep. Normally when we was ordering them they was coming with ice cream but this time came with nothing. Disappointed

Item was missing again. This always happens when we order here. White choc ice cream missing.

Toilets really dirty, like nobody has done proper cleaning in months, also very dark inside.

i went there to get free ice cream and when i got it, it was digusting and it even had hair inside

Everyone go here it is the best they let me have 2 scoops for free even tho it was supposed to be one but u have to give them a good review. The owner is amazing.

Don’t go for the fake bad reviews, because this place has amazing customer service and the desserts here are the best! Definitely visit this place and try the desserts here, you won’t regret!

the food is very nice and sweet, perfect for a cold day

really good ice cream and good waffles!!

Brilliant service, come here lots always clean

Have had great experiences in creams, great dessert and great service! Would definitely recommend

Really lovely spot, last time I went with my sister, I ordered the crepe- most delicious thing I’ve had yet. Service was amazing, people were charismatic and lovely and the atmosphere itself is really nice. Tables, plates and cutlery were polished to perfection! Really recommend for nice outings with friends and family!!

I ordered a white chocolate Bueno cookie dough from here and it was nothing short of amazing!! Would 100% recommend ! Definitely one of my favourite dessert spots ever . Service was quick and amazing and the atmosphere was very welcoming. Tables and cutlery were super clean and polished . Would rate this place more than 5 stars if I could 🔥🔥

amazing service, great customer service

We’ve nice ice cream and friendly staff

The service and food was amazing

Very nice staff and very friendly and Amazing food highly recommend

Good customer service and are polite . Food is nice

Great staff and great service, thank you!

Lovely gelato! Nice service by Mohammed

Very good service and loved the ice cream!

Great service. Very nice with wide selection of choices. Great time

it was very delicious and sweet

great customer service by all team. great food and ice crea.

It was very good service, love it !

Great customer service and delicious food, would definitely recommend.

Friendly staff, Food looks good .

Ordered a cheeky milkshake but it was sour but tried to firm it coz I paid ber money and ting, now I'm sick lol. I didn't even finish it coz it was gross fam how are you selling out of date milk fam it's acc rude

I did not recieve the water I ordered.

Waffle material was not cooked properly it was all crumbly and falling everywhere

waffle that I ordered tasted off and not cooked properly.

I don’t really like writing negative reviews because we might just catch people on a bad day. But today I have to. Firstly we ordered cookie doughy with whipped cream, crepes with ice cream and a waffle with whip cream. The crepes and cookie dough were nice. But instead of receiving a waffle we received another set of crepes. We were slightly irritated because we waited 20m for the food. But again, we thought maybe it was a simple mistake, we went to ask the staff for a receipt to double check the order and he said “You have to go to the till to get the receipt.” We asked him to bring it to us and he said “Go and get it at the front.” After a bit of back and forth he gave it to us. We checked the receipt and saw that we did order the waffle which was not given (the second plate of crepes was given instead of the waffle which we didn’t order). We then went to the till to explain our order was wrong and was laughed at by the person at the till, it was rather disrespectful. We then received the waffle but this time we received a waffle with ice cream and not whipped cream. The waffle was undercooked… as you can see in the picture. To make matters worst we were charged extra, we noticed at the end when we were looking at the receipt but the service was so bad we didn’t bother asking for a refund we just left to get out and be done with it. I enjoyed my crepes but my cousin didn’t enjoy his waffle and the experience dampened the mood significantly. Severe improvement needed.

Firstly, the food we received took over 25 mins to arrive, when the store was empty. When the food did come it was a wrong order and also when we asked for a receipt that they should have given when we ordered at the front, the staff member told us to get the receipt ourselves. The waffle was undercooked as many reviews here have already stated. Honestly I would have given 0 star review if that was an option!!!!!

I have receive Cold Food ,,late,and the waffles , was sweet bread ,no waffle test ,,i will send them video ,how is looking the waffles ,Im not happy with this order ,i have to put it in the bin ,

Always lukewarm they give the drivers too many drops

Icecream was delicious just like it always is

Sadly the portion appears to of halved and the driver didn’t even look at me let alone say hello!

horrible customer service. This is definitely the worst creams in UK. The customer service is gone from bad to worst. This should definitely shut down ASAP. HORRIBLE HORRIBLE. When I complained after receiving a rock solid crepe he said 'thank you for wasting my time' and I got no refund for my crepe.

Didn’t get two soft ice cream I paid extra for not happy

Worst experience and food was awful. Took my daughter here for the first time as a treat , i ordered a crepe it came in 5 minutes and was crispy like nachos so i dont know if fresh but i would not got back to this one

Finally a great delivery with no mistakes

Didn’t send the right ice cream every time I order from this place they get it wrong

I have ordered from here on random occasions and its honestly just disgusting

Lied and said it was delivered when it was not. Unacceptable.

Good waffles, very appetizing and good service

I wasn't given my full order I ordered 2 of the creams a tella and I only received one and I did not receive my strawberry and banana waffle I would like a refund as soon as possible please I have already co tacted the shop and they said to leave a comment on just eat

Delivered warm and on time thanks

Driver went the other way and did not come back till 10 mins later. Anything could have happened to my food

Ifty was great with his fantastic customer service. Definetly rate this place highly.

I haven't received with I ordered. I have ordered 3 crapes and instead they sent me small cookie dough looking stuff I think that misleading to take my money and not received my order

lady at the till is very nice, music is on point and the milkshakes never fail me.

Such happy staff! A pleasant experience 👌

Please remember the straws :) Shake ain't a shake without one lol

The shake was watery, I also asked for chocolate sauce and it came late

There was no butter and I ordered butter

Really disappointed with the waffle. So stingy on the white chocolate and crushed oreos even though i had paid £1.50 each. All I could taste is plain waffle. Really disappointed as I paid £10.45 for it. Whoever is working there and made my waffle, please advise them to stop being so stingy as other places charge the same amount or even less and always ensure to be generous with the toppings for free as well. Should have stuck with ordering from Shaketown as I usually do. Disgusting customer seti

My MILKSHAKE WAS RUNNY !!!! are you kidding me ? Iv called 4 times no one picks up. Completely unacceptable

Amazing packaged perfectly and everyone thoroughly enjoyed thank you

The food arrived late and was cold. The ice creams were melted and I’m not impressed it ruined the whole meal completely I demand a refund.

Hosted both daughters birthdays here today and the staff fantastic and were so accommodating despite the large turn out. Fantastic service and hospitality. Thanks for a great time

on time was delicious arrived warm

I went there for the new Sundays and some milkshakes, they don't do it properly at all they just trying to do everything fast, 2nd time being badly served. Very annoyed

I came here for a spontaneous night out with a friend, was craving something hot and sweet with my favourite, ice cream! I asked if modification to the order was available and one of the staff members reassured me that he can create me a perfect dessert! Was served by Ali, really attentive floor member! Definitely recommended

The milkshake sometimes turns out liquid than thick

Ordered on Uber Eats I received the wrong order. Called them to try and fix it and they don't answer the phone. Terrible behaviour completely unprofessional. Spent £20 and received nothing and they can't even be bothered to get in touch or answer the phone. Disgusting behaviour

The food was stone cold and I'm highly disappointed