Costa Coffee - M4 Eastbound Leigh Delamere in Wiltshire

We broke down and got towed to these services, waited around 5 hours for the next two truck to take us the rest of the way and the staff were so kind and thoughtful, even offered us free beverages and kept checking in on us

The waiter has a displeased face, there are no cups, they poured it into a paper cup, the coffee is not tasty. Drink coffee anywhere but not here. Of the pluses, only a large area and comfortable chairs

4 members of staff. Watched them take over 5 minutes to serve a piece of cake and a cup of tea. Forgot a fork, milk, and a spoon. I have a father with Parkinson's and if I asked him for a cup of tea he'd have time to take the dog for a walk and still be quicker. Eventually another member of staff came back from a break and took my order since they were only taking one order at a time as I am sure the 4 members of staff there would likely get confused. - it's absolutely dead in here. So they aren't busy!

Dirty caffe, old furnitures , food neatly gone after 2.00pm , long wait , very bad services

This is a review of the NOT EAST, BUT WESTBOUND costa coffee, unfortunately i had a terrible and frankly traumatic experience with a specific employee at this location named Oliver, according to his name badge. I have reason to believe that the foam in my latte was comprised of a mixture of the standard foam and this employees lactation from his breast, i have reason to believe this as i spectated him slowly rubbing his seemingly moist nipples into my coffee, sensually. Furthermore when presenting me with my drink he stated, "Are you a french press? because id love to push your buttons and make you feel steamy" (a coffee themed and disgusting pickup line which made me nearly hyperventilate and pass out) thus i believe this employee should be fired immediately!

This is a review of Costa Coffee at Leigh Delamere WESTBOUND ( impossible to find it on Google). Clean, pleasantly laid out and offering a huge, perhaps too huge, variety of drinks and food. The staff were working like crazy to fulfil all the orders, doing the best they could under conditions of extreme busyness. However, service was appallingly slow - it took about 15 minutes for me to get my order, a waiting time of about 3 mins to order and pay, followed by a long wait for the remaining time to get my coffee, during which time I stood and watched my warm croissant getting steadily cooler. It is possible to order and pay on screen, cutting the queue for payment. This may save you perhaps a couple of minutes but the long wait to get your order fulfilled remains.

If I had to die of thirst than go to this Costa again.., I would The most incredibly rude person serving, and to be kept waiting while they stack saucers, unbelievably

This is a review if the WESTBOUND Leigh Delemere services Costa. But it didn't come up on Google. (Should I review Google as well?) Anyway. Coffee itself- excellent. Staff however- severely lacking in energy and customer service. Paid for a medium coffee- got a small. The cortado came an inch from the lip. I took it backand asked for a top up. No real communication from staff and I had to stop them just pouring cold milk in it. "Hot milk" I said. She quickly remedied it but without a word. I actually said sorry for being abrupt. Still nothing from staff. Drink still wasn't to brand standard but tbh it was good enough for me and it was lovely. We mentioned the mistake with the other drink and it was fully refunded so fair play. Almost every table was dirty. Staff training needed!

I have been stopping here a couple of times a month in the early hours of the morning - always seems to be the same chap toiling away on his own... He's superb! I don't have much expectation of great customer service at UK service stations (but please note, they can seem like the Ritz compared to some in the USA!) but this chap has been wonderful every time I have stopped at Leigh Delamere... so today I asked him his name as I knew that Google Maps would ask me for a review. His name is Jay - so can Jay's boss, please make sure that Jay is recognised/rewarded for his great customer service. The coffee and sandwich were ok too...

Why don't you have a coffee rating in your questions? 10.00am Tuesday 23 April 2024 This is for the west bound service area not the east. Had to go to the big Costa in the service area as the small one was closed.... Till operator nice enough. Total rubbish drinks, white hot choc and espresso. Had used the small one last night and drinks were fab. Perhaps if there was less gum chewing and more attention to making great drinks it would improve? Don't know but that person should not be making the drinks!!!!

Disgusted by the conditions at this costa, you can see by the attached picture that the seating is filthy, not the fault of the staff, this shop desperately needs a refit and some TLC as it sees so much footfall

There was a bug in my takeaway hot chocolate, feel sick

I managed to chuck my cup of coffee on the counter and the floor. Isabel was lovely and very concerned that I hadn't burnt myself and put the tap on cold for me to hold my hands under. Then the team cleared up my mess. Could not have been more helpful. Thank you.

Nice people. Good place to take a rest

went to costa on the way to london today and really fancied an iced coffee, the staff asked if i wanted cream on my coffee and asked if i’d like anything else to which my mum jokingly responded “glitter”, didn’t even know they did glitter at costa but when i got my iced coffee it was dusted in edible glitter, i didn’t catch her name but she had a plaster covering her nose ring (you made my day 🥹)

Good parking, toilets, and major outlets.

Coffee is shocking even when they made a replacement 🙄!!!!

Nice place to visit.. We only had drinks on this visit.

Have always had a really good customer service experience at this Costa! It is great. They always get your drinks correct and double check with you if they are unsure and they always seem very friendly and happy to serve you. It is great to see lots of young people serving you who are competent and running the service really well.

A lovely lad served me today called Jacob. Nice to see young adults working.. He a credit to your company. Happy and nothing was too much trouble. Keep up the good work. 👍

No customer service. Girl was texting on her phone whilst taking my order. She didn't say a word. Hot chocolate wasn't mixed in properly and was lumpy. I would avoid this place.

Too busy talking to his colleague to serve me - £4.30 for a disgusting weak coffee which went straight in the bin.

Dismal places these service stations. Good coffee mind!

AWFULL - if I could give 0 stars I would. I never write reviews but this one was very bad. Staff were atrocious, unhelpful and just incompetent. We stood waiting to be served whilst about 6 of them just laughed joked about, looked at us several times, it wasn’t until their manager told them to serve us that they did. Rolling their eyes and being rude and snappy - we asked what syrups they had and the lady just said well what do you want instead of telling us their options. Another lady who had ordered before us waited around for ages only to realise they weren’t even making her drink as they forgot about it. Honestly just terrible all round. Training in customer service and manners is defiantly needed - not to mention the coffees don’t even taste right. By the looks of these reviews they will do nothing about their staff and the service but just giving everyone else a heads up to avoid this place until they sort themselves out. For the mangers info we visited on 5th September around 1:30

Small amount of choice and poor selection of sandwiches. Ordered 3 medium size Lattes, poor uncoordinated counter service. No taste to Lattes, poorly made and don’t think it had any coffee in it! Normally love Costas Lattes, but not on this occasion.

This is a review of the smaller Costa at the enterence. Horrible service by the two surly girls working. Managed to mess up a very simple order while acting obnoxiously rude towards the customers.

In a word ,awful. Staff laughing and joking between themselves whilst customers queing

Friendly, but why are Costa's espressos served in such big cups and a bit watery.

Absolutely disgusting machine, and surrounding. Hasn’t been cleaned for I got no idea how but this would deserve a check from people from hygiene!

Had an ice coffee to cool down, highly recommended 👌

Worst coffee I have ever bought

Exceptional service from Josh. Outstanding coffee fantastic sandwich speedy delivery absolute beast on the till cannot fault the man. You could look long and hard for the rest of the year and you’d not find a better barista!

The coffee here was nice and very enjoyable. Seamed like they had new staff as were unsure on items and one person running around.

The young lad there, Stephen, was lovely. Service was quick, with a smile and some banter too. We mentioned how clean it was and he had told us he had done it all on his own. Such a lovely lad and can tell he takes pride in his work. A credit to Costa I'm very sure!

The tail is wagging the dog. I can only imagine that since Brexit they have to employ “native” British islanders, much to the detriment of customer service. I was greeted (sneered at) by gen-Z activists at the till who no doubt saw me as “Gammon” instead of paying patron. The staff need to be sacked they are robotic jobsworth entitled instagram activists who should be focusing on the real world. Instead they are there to show you how much they have disdain for you and their job. Horrific…I cut the sale short left and refused to be served in this way.

Terrible customer service. Im not a frequent Costa drinker but at the end of the day coffee is coffee innit? I was excited to try the holiday Toblerone latte and politely asked for the largest size coffee the do and was told no problem. When I was handed the drink it was a medium and when I enquired why it wasn't large they said we only do them in medium, its on the board. Ok but if I didnt notice that and asked for a large they should have specified. Overall terrible experience and they need to be trained in customer service. 0 apologies from any staff due to the miscommunication.

Fast friendly service. The usual costa menu but with slightly higher prices. Spotless and we'll laid out tables.

5 quid for a large cup of the worst coffee I've tasted in a long time

Visited services for a break didn't use coasta coffee

Coffee and food are fine. Staff very nice and helpful. However, downstairs seating closed, only one customer toilet and stock shortages. Not brilliant for city centre

Excellent service, excellent coffee. Thank you, Sammuel, very friendly and helpful.

We've just spent £20.** on 2 toasties (very nice btw), biscuits, and 2 regular coffees. Quite busy, but quite slow on the coffee machine (not the problem). 1 Americano - left, too strong and had left over almond milk (good job not an nut allergy!). I was supposed to have an almond cappuccino - all I can say is it was a strong American with an almond froth. (I am Barrista Trained). I should have taken it back BUT I couldn't be asked to wait again. Please can you do regular updates on yr Barrista Training- I don't mind paying for quality. This was NOT quality 😐

Lovely staff, good coffee and a spacious sitting area. The new autumn hazelnut latte is fab

The staff here are incompetent they couldn't even get an order right between the four of them yesterday 😒 🙄 sorry they need to be removed!!

Definitely wouldn’t go here again, the service was shocking, the woman who I assume was in charge had a attitude and seems annoyed that she had to train the younger members of staff. Also a customer anciently dropped his coffee when putting sugar in it, She told him to go get someone else to clean it as she’s not the member of staff that is cleaning the tables, then told him to get to the back of the queue and buy another one. As I thought that was awful customer service I told him he could go in front of me. They still charged him for another coffee. Disgusting customer service!

Usual range of food and drinks available (no complaints there.) Some of the seating was quite grubby/stained. Staff were cleaning using a vacuum cleaner that was so loud that other customers were applauding whenever it was turned off.

Very happy with friendly and professional staff.

Great experience, great services

I use Costa alot, but never on the motorway, this time however I ordered a small caramel latte and for the first time ever I was served it cold. The barrista clearly forgot to heat the milk, as I walked away usually you can feel the heat through the cup in your hands, I then sipped it and it was freezing cold. Pretty standard procedure to heat the milk? How they forgot I dont know. They replaced it but they said the lids don't fit very well and to be careful. So I was now spilling the replaced 'clearly extra hot' piping hot coffee on my fingers as I walked with the cup. For a motorway service station, your already paying way over the price of a standard shop, just because they can. I paid £4 for a small coffee that was cold, a lid that didn't fit and then spilt all over me. For the prices they charge here you should be getting the basics right. Disappointed. I only really write this because of the blatant price inflation just because your on the motorway and the fact I only ordered a coffee and they couldn't even get that right. Frustrating. This is probably a one off, but none the less.

Waited 15 minutes for a flat white after paying for it! I mean. Train your staff on the other counter, but not when there’s a massive queue.

Really bad service. Lady who took payment was polite but that's where it ended. The service from the person making our drinks was terrible. Drinks were lukewarm at best and she looked half asleep. She was rude and didn't even let us know the drinks were ready to take, just pushed ours out of the way. Really bad.

I'm sure they're trying their best, bless them, but they just don't seem to know what they're doing. The slowest service I've ever seen. Lots of staff, very little happening. On reflection, I don't they are trying their best. I don't think they care.

Bloody Awful service from the woman with the mask on in this service station. Prices don’t match what is on the cabinet. Over charged by 50p, after checking the receipt. Thinking a charge for soya. However; it was the cake that was in correctly priced. I questioned it and was told does 50p really matter. Yes, it does. She slammed down the money and grunted. I said there is no need to be rude. How people get jobs who have no customer service skills is beyond me. Dreadful. The lads in Gregg’s had brilliant customer service, and they are employed by the same people!

Good coffee.Friendly staff.Fast service.

Absolutely disgusted and appalled by a lady behind the counter today at 5.30pm… Costa you need to see this ! She was screaming across the counter at us, could not be bothered with a question about decaf, shouted back and then wished to enter into a screaming match across the counter … we walked away refused to purchase a drink. I have never been so humiliated… 1 star is too much it should be minus 10! Asked for her name and she would not give it nor would her colleague … this lady was middled aged, a larger lady with her hair up … really Costa look at the reviews you have a problem !!!!

Was just what I'd expect from s Costa. Sometimes a Costa in a services is a bit rough around the edges, this is not the case here. The cafe was clean and drinks were made to perfection.

The women who served us at the till were rude. We were unable to read the menu, so I asked if I could see a closer copy. The cashier responded, "if you don't know what you want, we can't help." The way she puts it, she must have expected us to know what we would be getting already. After that, she comes out huffing and buffing while pointing to another menu behind us. She tells us there's no cream for cold drinks just as we're ready to order. So obviously, we must check other items to order, but she gets someone else to tell us again, giving us little time. there was literally just us at the line and it was around 3pm. A total lack of patience. At least he is very friendly about it. When we were at the cash register, she could've told us there was no cream from the beginning. Women. Simply change jobs. It's clear you're not happy at your job. She couldn't do one thing right when we came to her in line. While you don't work at a fancy restaurant, you should still at least show some decency and manners. She has a very unpleasant personality.

Thank you the the young man who made me and m feel very welcome even tho it was gone midnight and I had a long day you made me feel like I can drive that 150 miles more even tho I was dead on my feet. I can't wait to vist again

A girl with strawberry blonde hair messed up my order because she didn't hear me properly tried to argue saying I did order that then tried to charge me for a large when I never said asked for a large. No apology and basically threw the drinks a cross the counter. Girl needs to sort her attitude out.

Nice little stop off along the M4 for a coffee before heading home. Nice staff, quite late at night and coffee was great!

6 am and there is no-one to serve costumers, had to get my coffee from Gregs

The poorest service at any costa we have ever visited, we walked out yesterday along with other people, after waiting in a queue of 13 people, for more than 15 minutes whilst 2 "staff" messed about getting nothing done, 2nd time this has happened, never again, avoid this one if you can.

Plenty of serving staff and tables well spaced and clean.

I came here for the first and last time . I only bought coffee. cups with sugar sachets stood next to me. I took two after ordering coffee. The gentleman who served me growled at me that I could not touch it then he threw the rest of the sugar into the trash because all the sugar has been tainted by my touch. madness. what is happening to this world. I told him that he was "very nice" and he replied that he was very nice .. He was making coffee in a hurry as if he was there for punishment. it felt like the whole pandemic was caused by me. the thing is, the coffee mug was being touched by his hands and in the end he handed me a coffee stick and it wasn't a problem for him.I paid for the coffee with vouchers. the coffee was 3.50 and he took all my vouchers for almost £ 5. Just ham. I will not go there again. congratulations on the wonderful staff.

Very friendly staff here. Nice coffee too (for a Costa)

Visited here today 28/12/2020 whilst on driving break. Was greeted with the most miserable staff Member ever. He moaned and groaned due to the fact he had just mopped the floor and I walked in there, then when I said “God your happy ain’t you” he went on to say “yea I’m here in work ain’t I”. I should of just walked out there and then. But needed a coffee break. If he doesn’t like dealing with customers then he sin the wrong job.. Only reason I’m putting this is to make me feel better. I doubt cost Management will ever look at it. Avoid if you can!!

Slow service, they don't take gift cards for some reason...

Called in today whilst on route to london. Blue light discount accepted and we could use our own cups. Staffs attitude seemed a bit off.

A new starter was left unattended to make my iced coffee, which I was unaware of at the time. I only had a few minutes to quickly stop by and grab a drink before hopping on a train. As a result, the coffee was 80% water and I didn't have time to take it back. Not a fantastic first experience, but this may have been a one off.

4.40am 2/3/2020 lights were on, every thing open, called out stood by counter, staff no where to be seen? We started using the whsmith coffee machine. Then a young guy showed up at the costa counter, so went back over to check he was open, are you open? Then he said in a very off hand way "you already using that machine!" Not hello what can i get you sir, I know it's 4am but it's his shift? We both wanted some hot food as well but it seemed like it would be too much trouble for him so left it.

Week flat white, milky and tasteless

Drinks were nice but the time to serve drove the next customer into a near tizzy of caffeine withdrawal.

Not a good cup of coffee. Not hot and not what I paid for.

Great selection of Coffees and friendly Customer Service

Enjoyed the coffee and the staff were very polite.

Change you name to wood fired pizza then I’m interested

Grumpy staff, awfully slow service, I will avoid in the future.

Great coffee! Columbian blend latte was smooth. Strawberry iced coffee wasn't great. Tastes very artificial. Salted caramel frostino tastes really good. Snacks are excellent. Millionaire shortbread was tasty! Service was not great though and they took a while to clean the table.

Person who served me had a bad attitude, went to the trouble of upselling me columbian beans but failed to ask for my Costa card, meaning I missed out on 25 points. Disappointed

It is not good coffee and is over priced for what you get

Frankley services Costa lovely place too have coffee

Is this the only Costa in the country which closes while they cash up at 22.00? Working all night, trying to get a coffee on my half hour break and I can't get one! No other Costa seems to do this - Leigh Delaware, thanks for nothing. ☹️

Staff need to be retrained can't make a flat white more like a latte.

Usual costa products, but this time at motorway services. Very poor loyalty scheme.

Good coffee and pleasant service

Costa in Moto services, great coffee. Staff cheerful and quick taking order and no wait to pick up drinks .

Ordered a ice Latte, waited... waited asked for the drink “oh I thought you hot it...! “ and there not even busy...! Miserable staff and ignorant...!

Cold hot chocolate with no cream or sprinkles 💩.false advertising. One star is being over generous

Fast service, lovely hot chocolate 🍫

Espresso coffee was absolutely horrible!

They ran out of ice so couldn’t make a cold coffee. I even asked to get it without ice. I was told no. I left without making a purchase. Coffee shop fail.

Personally I like Costa but seeing the barista come out of the sit down toilet and not wash his hands was.... Off-putting.

Friendly and helpful staff, pity that everything is so expensive.

Iced coffee average. Staff didnt want to be there and had littke knowledge . Wont be bacj

Over priced for a tea bag and water.. Rude service I was asked which milk I would like I said semi skimmed, and was told it was for latte only, even though there were a 4 pint right in front of her.... So much for customer service. I don't think it was to much to ask for.....being to be made to feel dirty because I'm a tea drinker . So I've started an new campaign equal rights for tea drinkers..... WHO WITH ME?

Costa is part of the larger services and there is plenty of seating. Service was quick despite a queue. Good coffee as always and since its on the motorway, pricy as usual.

Experienced football hooliganism and racism at it's best.. afternoon of Saturday 7th July... I got booed and hissed out of the place by those watching a football match though it did not come to violence. On our way home from a holiday, and looking forward to our next tour of Scandinavia, I called out "Come on Sweden" and everyone turned on me. Is Sweden such a bad idea to visit?

Stuff busy chatting about who's been there the longest not offered drink in or take out sat in with paper and plastic cups had to pour own milk from the bottle on the side. Bit let down by this particular Costa as use Costa alot for clients etc rhus ws a social visit thankfully

Inattentive staff, more important to chat with each other than to serve customers. Unfortunately no other choices on the road, but the company must pay attention, especially being a chain, to have the same level of service outside of London too. Shame.

Always busy , with hard working staff I don't mind waiting