Costa Coffee in Wigan

Great coffee, long wait at busy periods and floor often left with cups and plates on the tables, other than that great to do a quick business meeting

We often call in at Costa Robin Park for a drink and breakfast. Lovely vibe to the place and the nicest of staff. Always pleasant and happy to go the extra mile. I would like to know if the customers who turn up most days with their laptops pay a fee to be in there all day using the WiFi and plugging into the electric. Taking a table space when the place is full. One man is in there every time we go buying a drink and sneaking his own food in. The cheek of some people is unbelievable. I can however recommend the place.

Lovely coffee and friendly staff. Nice place to have a cuppa and meet with friends.Worth a visit and would definitely come back.

Hot milkshake! Hubby and I were looking forward to trying this new drink. HOT was not the word, tepid more like it almost cold! Would not recommend or have another one.

Ordered from the app. The food wasn’t in stock, wouldn’t refund me, just said I should contact customer service. It has been three days and there’s been no response from customer services. Just give people their money back when something is not in stock.

Had many visits to both Costa on the Robin park in wigan , plus others chains all over the country . Can honestly say , it's the worst coffee chain house in England , milk is scorching, small coffee inside , your just paying for piping hot milk , in cardboard cup , because never any mugs . They are always understaffed, the coffee machine is always very filthy , the air con is too high , even in winter , freezing in there. The price of dishwater coffee is ridiculous, for the lowest standard of coffee . It's discusting. An absolute rip off . Some of the staff are lovely but always stressed and seem unhappy . No proper training is clearly given ,to complete a perfect coffee . The milk is supposed to be heated between 60-65degrees but ALL costa staff will heat to 90 degrees . Very incompetent training by managers . The toilets are always very dirty, with over flowing bins , no regular checks marked off on the paper, inside the toilets . The glass washer is always broken in many of the Costa venues , with dirty smears on the glasses . They are always understaffed and management do the bare minimum to support their employees. Most of the employees working in there are not bad people , they just haven't been trained properly but some of the staff , are lazy , can't even keep the tables clean , always stood talking , touching face and hair . Costa needs boycotting. Shame on you as a company

Staff seem harassed. Went with 1 year old to find wooden child seat dirty and worn condition. Asked for anti bac wipe but was only offered a j cloth being used to wipe down other seats etc. Also asked why child seats not renewed but told no money in budget! It is 2023 and no wonder infections are on the rise. Come on Costa, get a serious grip

When this place opened, it was a really pleasant place , with nice coffee Now it has gone really dirty , poor quality coffee, staff who don't know how to make s decent coffee, lazy and very rude . Unfortunately, after many years of service there, at both the drive thru and the one at the side of next, I will never return . High price for dish water coffee, rubbish sandwiches and poor service from some of the staff ,very poor hygiene, not good management and staff do not know how to make coffee. Poor batista skills. Shameful . Now I stick to cafe nero or kawas coffee , in the town centre , much better service and quality of coffee. 100% arabica beans and clean coffee machine , clean tables , very friend staff .

This Costa has to be one of the most dirty, unhappy establishments i have been in. the premises are in need of a deep clean, the toilets must NEVER be cleaned with human waste on the toilet and floor, yuck!!! The staff are rude and miserable but not surprising due the rude management, you had better not complain about you food or lack of what you have paid for. Costa really need to get there act together.

I have personally and with my family used this Costa many times before amd have not been disappointed, but today absolutely shocking service and attitude from the staff. Saturday - busy but not full. Lots going on and a reasonably constant drive through as you would expect. I took the family inside for a quick Frappe whilst I had a latte. Literally 3 drinks and no food. Nothing complicated. Not much could go wrong so I thought. 1 x Frappe delivered after 2-3 minutes. Latte 2-3 minutes later. Probably 6-7 team members in the drinks prep area making drive through orders and another 10 minutes for my 2nd Frappe whilst other internal customers received Frappe before we did. 2nd Frappe delivered completely wrong. Challenged the barista who took the order and he became extremely argumentative. He then walked around the counter to continue arguing that the service was OK from his perspective. Training issues in this branch at present for sure and an attitude like that has no place in a customer service environment. Take note Costa and sort yourselves out. This is mot the experience you should be giving to your customers. 1 star at best. It really shouldn't be that hard to make drinks.

Waited 20 minutes with 2 staff serving. Obviously understaffed. Had to go back in as they forgot the cake I had paid for Lots of dirty tables. Lucky to find one. No cleaning down of tables

If I had known how long it would have taken to get a coffee i wouldn't have bothered. Took over 30 mins to get a coffee and it wasn't particularly busy. Poor service. Wouldnt use in a rush

I nipped through the drive through this morning (Saturday 27th) Robin park was a maze of cars. A gentleman tall glasses and beard and young girl working. I didn’t catch their names! They really made my day, restored my faith in nice people and I just wanted to say thank you. They are a credit to Costa! Merry Christmas. Don’t ever change.

Went to Wigan drive thru this morning for a coffee after work,I'd only just sat down when my tray was shipped away by a new girl with reddish hair and glasses ,she obviously isn't very pleasant to customers,and usually all the staff are usually very friendly in the shop rude rude rude

Requested an extra hot coffee and a well- done toasted teacake - got a pale teacake and a not-very-hot coffee. 10 tables with dirty pots and there's not 20 people in here. What happened to the regular sanitisation of tables?

Popped in for a quick drink and to get the kids a meal. No ham / cheese sandwiches available for the kids meal deal - so no meal deals. I was also charged twice for the popcorn and when I asked a member of staff to refund she rolled her eyes as she had to give some money back. Good coffee but not a good experience.

Went for some of their special Christmas seasonal drinks as a family through the drive through The terrys chocolate orange and after eights latte weren’t hot at all, warm at a push, and they had forgotten to put the chocolates on top of the take out coffee lid like I’ve seen lots of other people have had. The woman on the intercom taking orders was very short and rude. Crack a smile loves!!

Checked in for NHS track & trace, ordered coffees and breakfast then sat at a table which had just been cleaned. Drinks and food were served at our table, which was a different experience at Costa. The staff were pleasant and polite, the coffees were great as usual as was the food. The only down side was the location and passing public to and from the car park.

Visited the store at the weekend lovely staff made our stay for coffee and cakes enjoyable the lady collecting dishes made a point of speaking with my little girl which was a nice touch nice coffee professional staff

Located in the retail park. Good brew options. Tasteful deserts, fruit, and vegan options. Warm atmosphere.

I come to this costa quite often, and always good, but why to places think it is ok to corner off over half the cafe at 6.40 for cleaning, when it only closes at 8. It gives a terriable impression and negative on your visit. It is an hout and twenty minutes before they are due to close, there are plenty of customers. Staff were heard discussing why does it always get busy after 6? Costa you need to make a policy of no cleaning of the cafe area with mop and buckets about,signage about until after you close. It doesnt make a customer feel welcomed.

This is like any other Costa coffee. Reasonable food, nice coffee and plenty of tables that need clearing. Could be better

Every time I've visited this Costa, I've been served by a man - spiky brown hair - he's got a horrific manner with customers, acting like they're completely inconveniencing his day by being there. Customer service training certainly needed for him!

Fairly new branch nice design. Food is good and coffee is well prepared but tea went cold quickly. Tables not cleaned very quickly left with debris on. Toilets need deep clean. Had Cheese and mushroom toastier which was very nice . Staff are friendly. It’s a drive through too. The parking is close and plenty of it.

Coffee latte was good. Standard costa quality but we had the toast and egg muffin which was on offer. It was an egg and mushroom muffin NOT just egg and the egg was a little sloppy. Would not have it again.

The coffee shop is nice and big with plenty of natural light, it’s just a pity about the miserable and often rude staff. There is no friendly welcome, no apologies when you have to chase up delays in food and that’s when the food is available. Despite offering a reduced price for a croissant with a medium coffee before 11am, on more than one occasion they have had none available at 10am?! However, the coffee is good, I just wish the same could be said about the staff.Costa need to ensure that ALL staff brush up on their customer service skills at this store, including the manager. SMILE.

Apathetic staff, Cups pulled high on tables, mess everywhere, poorly made cappuccino. This store could be a master class for the bosses on how not to run a coffee shop. A poor effort.

Picking up a coffee and bacon roll to start the day was just the right thing to do. It set me up for a busy day at work. The service was fast and efficient, the staff were friendly and the table was clean. Nice to see shortly after opening time.

The minute I arrive at Robin Park, I decide which Costa I will visit, there are two within 200 yards one in ‘Next’ and this one which I usually prefer because it’s much more comfortable with lots of light coming in. This visit was a little disappointing because there was too much froth in my cappuccino, nearly half a cup full and it was not really hot enough, probably because there were quite a few customers waiting to be served and the staff were rushing!

Couldnd have a coffee as it was shut the drive though with the sign across the lane... how can you shut the lane when there was customers in the shop.. lucky starbucks was open up the road...

We visited this location shortly after the Wigan Athletic game to warm up before returning to our car to return home. As such we asked for take out. Having three cups I asked my nine year old son to carry one, as he picked it up the content spilled all over him as due to the lid not being placed on the cup properly. This covered his coat, scarf and shoe in boiling coffee. On returning to the car I took his shoe off as he was distressed, to find the coffee had scalded his foot and his scarf is now ruined. The reaction of the staff was swift... They refilled the cup! No filling out of an accident form, no apology, no concern for the child! With highly trained operatives like this what could possibly go wrong within the service sector? I eagerly await a response from someone who knows that H&S is not a high street shop!On a separate note the dry cappuccino was perfect... Not many places manage that! :)

This was my fourth visit to this newish Costa in Wigan. It's their third one, but in my opinion the best. There are plenty of staff, there is plenty of light coming into the building, lots of free car parking and most all very good coffee.There are plug sockets marked ' For Customer Use' and the usual free newspapers to read. It was not too busy, I enjoyed coffee and a cheese and tomato toasted sandwich. Staff were friendly and kept clearing tables ready for the next customers.

Visited new Costa at robin park . Used to go to one at the next . Nice to have room and less queues though as this is new it will surely grow in popularity