Costa Coffee in Preston

Manager entered into full blown row with customer in front of me. Shouting into each other’s faces. Really loud. Went on for some considerable time. Really frightening for customers. Manager should not have behaved like this regardless of issue. Should have been dealt with professionally. Manager allowed his ego to take over. Some training required. 15/11/2024. 10am. Ruined my visit. Will not visit again.

I wish I can give 0 star They don't even give you breakfast deal where every other Costa have breakfast deal

Waiting 15 minutes only 1 person in front of me x Latte was mainly milk x only 3 quarter full x only warm will not use the cafe again

Really great service from Hamza at Costa Coffee, Fulwood. Super friendly guy and made my coffee exactly how I wanted. I drink decaf and he went out of his way to make sure it was as I like it. 5 stars from me.

Conveniently placed for Royal Preston Hospital.

Delicious and delivered hot! What more can you ask for ?

03/09/2024 10:00 am Legend of a guy at costa so happy and energetic made me feel better just walking in, i dont know his name but lovely muslim man brightened my day not going to dob him in or anything. But thanks for the fantastic service and a great pick me up before going for my physiotherapy made my day mate defo reccomend if you want someone a great coffee and friendliest service ive had anywhere thank you m8👍

03/09/2024 10:00 am Legend of a guy at costa so happy and energetic made me feel better just walking in, i dont know his name but lovely muslim man brightened my day not going to dob him in or anything. But thanks for the fantastic service and a great pick me up before going for my physiotherapy made my day mate defo reccomend if you want someone a great coffee and friendliest service ive had anywhere thank you m8👍

Good coffee, food and service. Friendly staff. Free carpark at side of building.

Good coffee, food and service. Friendly staff. Free carpark at side of building.

This building used to be a bank, so the vault safe is still in situ for guests to sit in. Great place. Friendly and helpful staff. Handy if commuting, draw back is its on an extremely busy junction so extra care manoeuvring into and out from their parking area.

Friendly staff, clean and tidy cafe. A very pleasant experience overall. All good for me!

Loved the location - not too busy and great seating space to work/study. The manager is training a new team and politely asked us to be patient with his team members. Lovely customer service and atmosphere, and amazing coffee! Will definitely visit again :)

Clean bathrooms right off M6 and friendly service. Easy parking available.

I visited the cafe this afternoon with my granddaughter. The time was about 4.45pm. I was told they closed at 5.00pm. We only wanted milkshake, brownie and bottle water. So we sat inside as the tables had all been brought inside ready for closing. Dead on 5.00pm we were told to leave. There was two members of staff there and both were unfriendly and reluctant to serve us. If an establishment has a closing time, then surely you put up the closed sign and that's last orders but customers are not shunned out the door before they have finished. My husband and I have both been in catering, cafes and restaurants but we never took this regimental attitude. A very upset customer.

I've recently finished 8 weeks of radiotherapy. Me and my partner popped into this branch for a coffee most mornings. We loved the friendly and efficient service, especially from Tammy. If we are in the area again we will definitely pop in again. Billy and James

The whole family went for a walk to the park, then to the playground or the library, and afterwards, we stopped by Costa Coffee nearby and ordered something to eat and drink. I highly recommend it!

Customer service was way below customer service standards. The young behind the till was extremely rude and discourteous.

It's just a Costa similar to other costas . Great coffee, nice car park with plenty of seats . As a whole it's a great place for a coffee ☕

Love Costa but not the price. Oh well!!!

Brilliant Costa one of the best I have visited. Friendly fast service and a lovely breakfast wrap even nicer after 40% off food offer via the app. This building must of been an old bank previously as had a vault door with a little feature room inside. Loses 1 star due to no caramel shortbread the best treat missing 🥹

Tried to order at the till, the man was completely un-helpful and could not speak English well enough to help me with my order. The manager was very rude and was speaking in his own language on the phone while i was waiting to be served.

Inedible food, i ordered a tomato and cheese toastie, it was rock hard and dried up, it had no tomatoes just a teeny bit of paste like substance and hardly any cheese. It went in the bin

I go into this coffee shop before work and the service is excellent. Tammy who works here is very friendly, efficient and professional and the service she provides can not be faulted. I would highly recommend a visit.

It is located on a very busy main road. There is a small car park with access from the main road, but also being close to a large junction makes access difficult unless you are travelling towards the town centre so that the building is on the same side as the lane you are travelling in. The venue has the same products as any other Costa Coffee outlet, with the same facilities and prices. Outdoor seating is available, but again, this is directly next to the main road.

I go into this costa often and Tammy who works there is brilliant, shes fully knowledge on new and old products,she is a asset to your firm.

Was cold on arrival but still yummy enough to eat 😋

Great place to relax. Really good coffee, snacks/eats are OK, would like to see more Danish pastries. Staff are always friendly. Thoroughly recommend it.

Perfect - food and drink arrived nice and hot, very happy. Great service!

Lovely coffee shop with really friendly staff. Felt very much like a community space and would definitely return to this store when back in the area. Good accessible toilet. Car park is a bit awkward to get into as it’s right next to the traffic lights and can only be accessed from one direction.

I ordered decaffeinated coffee x 3 to take away, unfortunately when we arrived at our destination none of them were decaffeinated so we couldn't drink them!!!

Delivery driver Ezazul was so apologetic and very respectful. Costa coffee Fulwood server Allan caused nearly an hour of delays! Not a happy customer.

Nice place but it's a pity that ALL courier drivers don't adhere to the one way system in the car park

Only had drink but nice friendly service all very clean and welcoming .

Great place for a coffee. Alex and tammy are lovely and chatty, love going in when they're in as you always get a smile and chat

very pleased with service, food & atmosphere

Hot food was switched off hence no hot food so why take payment for it.

Always been a clean and tidy branch. Nice little seating area outside although does overlook a busy road.

Love going here. Lovely staff. Nice outdoor space. Downfall though is trying to get in the little car park and out.

Could do with being a bit warmer

The staff are so nice and go out of their way

Never seen a Costa as great as this. WOW.

My first ever coffe drive through. The staff were great I'm now a convert

Very helpful young man who made my latte and loaned me a plug to charge my mobile as didn't seem to be any usb connections to charge mobiles etc

Lacked a bit of "joie de Vivre". Person who served us at the counter looked serious. Whether they were short staffed, or it was quiet, not sure. She looked quite anxious. Once we had been served, the 2 staff disappeared in the back( maybe kitchen work?). Young barista seemed happy enough.

While it's easy to say that a Costa is like any other Costa, this one was warm, friendly and had good quality drinks. Great place to go after a swim at Fulwood Leisure centre.

It's a lovely Costa, nice and local. The Toblerone hot chocolate tastes a bit weird in my opinion and kind of sickly. I've also noticed that sometimes the coffee isn't hot enough.

Lovely drinks,food and view. I come here frequently and enjoy it when I do.

Staff were really helpful and patient. Definitely plan to visit again!

Coffees were luke warm despite driver arriving on time. Wrong muffins were delivered after order accepted so clearly no checks in place of product availability prior to order being confirmed. Tiny almond cake slice arrived so way too expensive. Over-packaged as well so much waste of respurces. Overall shoddy products overly priced. Unlikely to buy from them again

Food could have been hotter otherwise okay. Suggest direct delivery not sharing delivery

Really like this coffee shop on the corner of the busy Garstang Rd and Sharpe Green Lane. Plenty of seating both inside and outside! Inside it’s has many tables of various seating sizes. Lots of treats and sandwiches on offer too to enjoy should you want to. Obviously they have coffee and good varieties. I recently visited and opted to sit outside in the autumn sunshine with my dog but my side. I ordered my drink and asked for a small water in take out cup to give to my dog if she wanted some from the walk we had to get there. The gent serving was really polite asking if I want this option or that. He even commented that I can bring my dog in next time when I’m ordering and then sit outside with her. That was something nice to know!

Had been on the road for several hours through the Pennines and husband was ready for a break. We came on this lovely location by pure luck, the staff were fantastic and toilets in good condition. The only downside is there is no obvious sign to show you are approaching the store and being a junction controled traffic with the car park using a one way system it was tricky, yet definitely worth it.

We only ordered two food items are you still miss the chicken fajita wrap?

Only had time for coffee, which was as good as usual. The staff are always helpful and friendly, we call in when we are in the area.

I edited my review. 24.08.2022 staff were unfriendly.

Brilliant Costa and so nice service

Spent 4 hours working here on my laptop. Staff were really friendly and helpful

Decent car park. Friendly helpful staff. Staff gave excellent service. Good coffee as one would expect.

The toasties were just warm & a little dry. One of the coffee cups was dented. Cakes came in bags not boxes (not consistent with Costa), some icing was lost. Not the usual standard

Painfully slow service. Not very friendly. No pastries available on a Sunday at 10.30 a.m. just poor.

Very friendly staff and a very good service one of bestvive been too

Nipped in for a free birthday cake. There are much better independent places to get a coffee and a bite to eat whilst supporting local.

It's really nice place I love it 😍

Lovely spacious and clean. Staff efficient and friendly and for our visit 9am very relaxing. Toilets clean and spacious. The car park isn't the easiest to get on as it's right on the corner where the traffic lights are so had to go past and turn around (coming from Preston) but OK from the M55 side. Would call in again for sure when in the area.

Very polite staff. Cafe was very clean and tidy. I was served quickly with nice drinks and the staff member even brought the drinks to our table. Nice touch. Will visit here again.

So relaxing with a cup of hot chocolate

Quick, personable and friendly service from a lovely Scottish girl.

Lovely place for a good cup of coffee.

If I could leave a zero, I would. They take over £10 off me, and show up with drink that has split all over the toastie. Still awaiting my 'replacement' mocha. No word on replacing the toastie. Can only get a part refund through this app. Absolutely disgusting.

Always pop in here for a Costa. Conveniently placed to meet friends. Friendly staff. Always clean and tidy. Can watch the work go by.

Love costa coffee and the champion roast was delicious! Ordered the Sausage bap which came with brown and ketchup sachets, really good!

Professional and modern coffee shop

Friendly staff and good seating space with parking on site.

Food was cold, drink was melted. I am very disappointed.

Far too much syrup on the coffee. Food was lovely though

Mixed lids up on drinks so ended up with wrong drink

i ordered 4 flakes and got one and no option for refund

The delivery driver handed me a flyer for a tacos restaurant with the order

I requested the order to be delivered at 11:45am, it arrived after 12:20pm. We had ordered a specific delivery time due to work commitments. The late delivery meant my husband was unable to have his lunch before a video meeting. Also the toasted sandwiches had clearly been hanging around for some time as they were not very hot and quite dried up.

Love a coffee on my way to work but it's been closed! Will you ever be open around 7:30am again?

One drink ordered was decaf and this wasn’t identified so we didn’t know which was which. Also, have additional delivery instructions which were either not read or completely ignored!

The order was on point and they gave us something for free what great service thank you 😊

Very friendly and helpful staff, I visit here with my elderly mother several times a week: since her accident over the summer this has become her main social life.

Great staff but why when you order a drink do they AUTOMATICALLY give you the most expensive one. One star off on principle but staff were nice

Was here having a brew and the lad came and gave us a pork roll each. I took it back as we are both vegetarians and he came back with two vegan bacon rolls ( which I have had before and are absolutely delicious ). What a great idea and saving food from going to waste. Thanks again.

Ordered two vanilla lates and a cappuccino, simple right? Well, the girl serving us walked off half way though me telling her my order, no one in the cafe knew if some of the coffees where dairy free as I have an allergy to dairy which to me is absolutely poor. We where in there for ages because their conversation seemed more important than doing their job. Anyway, we got home and the coffees where disgusting and had no syrup in what so ever, what a waste of money

Not sure where the other half of my cappachino is, large cup only has the same liquid content as a medium l

Asked for one extra shot of espresso to my Chai Latte and it wasn't added. But overall the toasties were fantastic and chai was amazing

The tea was made wrong need to learn how to follow instructions no number to ring to complain but I want a refund

Coffee was packaged nicely and arrived hot but very rude delivery driver!

It keeps me perked up through the day

Brilliant coffee lovely warm friendly staff especially ahley. At the fulwood branch can't do enough for you

Brilliant service and great staff the staff were very friendly and chatty great gingerbread latte and great coffee definitely coming back again

Brilliant service first thing in the morning x makes my day x

Great service as always nice clean store

Costa didn’t give me my £2.50 muffin?? & can’t seem to get a refund…

A good stop off in the way to st annes. Lovely and clean civid safe with friendly staff. Even gave us some fresh water and ice to take away as they had no bottled water. Thumbs up Costa👍👍

No decaffeinated coffee due to Brexit and drivers strike. Had to choose something different which I did. Terrible coffee as always. This is Costa👎

Staff were very friendly and had a great experience escaping the rain for 20-30 minutes