Costa Coffee in Lisburn

Coffees good, can be a wee bit expensive, overwhelming amounts of seating choices, like there's so much seating, 90% of the place is seating

It's usually a pretty good cafe right in the town's centre, which is very convenient. One of the times I went there the staff made a mistake to serve the food cold (almost frozen, they definitely forgot to heat it ip), but in general the service is very good.

Been here before but service is terrible.

Needs a face lift, coffee ☕ good

This cafe is actually nice and modern and the majority of the staff are lovely. What ruins it is the bearded manager who is way over the top on his customer service and thinks he owns the place. I notice he's a little "handsy" with some of the female staff aswell. We dread getting served by him as he's so sickly sweet in his approach and has that forced overly nice approach. He gives you the impression he owns the cafe rather than being the manager. There is constant cues and delays due them being over the top in the customer service. I noticed today the bearded manager having a young customer in tears and he was being told of for filming on his phone in the cafe he called a female security guard over for back up. The kid was out with his dad or grandfather and I felt really sorry for him he would not let up the poor kid and it's was embarrassing for both the dad and young kid. Clearly nothing better to be at than over exercising what little authority he has. You're a disgrace of a so called manger..do your job serve the coffee support your staff and stop getting on like a prick. In response to Tammy the wife. (What a couple these two must be) As a solicitor myself, I can confirm that if anything was slanderous, it was your husband’s accusations towards the young man and his father. I, along with several staff members, witnessed this incident. If you wish to escalate the matter, I am prepared to take it up with Costa’s head office. However, I would advise you to consider your position carefully before proceeding further. P.s the buns are hard the coffee is bland and you're Hubby's a creeper.

I have been in this particular Costa many times and find the staff and the “bearded manager” this idiotic woman below referred to, completely professional and friendly, serving delicious food and beverages with great service and a friendly smile. Announcing to the world and its wife that this man is “over handsy” with his female staff is a serious accusation and frankly he’d be completely within his rights to move forward with legal proceedings for slander and/or defamation of character. For a grown “adult” (and I use the term loosely) woman to throw out such a shocking and severe labelling of this gentleman’s character without any proof, is both repugnant and deplorable, it’s vile tongued people like you that get innocent people into trouble, to possibly ruin someone’s life and career simply because you where a disgruntled customer. Get a grip! I suggest you have a long hard look at yourself and the unfounded accusation you have thrown into a very public arena, with zero goods to back it up, you should be utterly ashamed. If I was the manager I would point blank refuse to serve you again for such a despicable and imbecilic comment. To the staff in Bow Street Mall Costa, keep up the good work, you’re doing a stellar job. 🧁☕️🫖😊

Sprucefield costa very good all round , same standard from bow street mall , friendly staff great service . Great selection of food and drinks .

Excellent service and friendly staff.

Always love the coffee and cake here, the service is lovely and it's quite cosy. :)

The water was moldy and my child got Salamonella and my bread was in the coffee sprinkled shrek donkey the stray jsjsjssjsjsjjs

I only called in to see the selection of sandwiches and I didn't stay

Briliant come on in and try it for yourselves

Great spot for a quick coffee, not bad value and comfortable seating with plenty of space. Nothing wrong with service or food, it's a typical buy at the counter and carry your tray to a table

Great place for snack and coffee

Every cup A work of craft....just a sit says🥰

This costa is the best costa. No other comes close.

Dobra przystań w czasie zakupów polecan

We only went in for a hot chocolate and a coffee so don't know about the food. But the drink where good and staff friendly

Music too loud to hear conversation

A friendly coffee and pastry joint in the mall.

Quick service and friendly staff

Lisburn Bow Street Mall store - I have a stammer and the girl who served me, was the kindest, most patient person I've EVER ordered from. The shop was busy, but she took her time with me. She didn't try to rush me nor interrupt me. I wish I got her name so I can personally send her a thank you letter.

Staff where very pleasant and friendly

Staff were super friendly and the coffee frappes tasted delicious!

Spacious cafe with plenty of seating. Staff are pleasant and friendly. Place was quiet when I visited. It was clean and tidy.

Staff were so friendly and efficient, shop was clean and clear, nice gentle music playing, from entering store to sitting down with coffee only took maybe 5 minutes maximum :)

There is a guy here called Stephen who was front of house. They were flat out and it was extremely stressful by the looks of things. However Stephen was the model greeter and kept a smile on his face. Fair play!!

£4.30 for a child’s hot chocolate. You realise this is Bow St Mall in Lisburn not a central London hotel?

It's a Costa coffee shop in a busy Mall. What can you expect?

The staff are really lovely and I would like to compliment Lawrence in particular, i had been meaning to write a review for a while, I really appreciate how he asks every time ‘how is my day’ he is always smiling and very polite, he’s a great worker. Most important is service in a business like this I think.

Very friendly and attentive staff. And lovely, modern and clean interior. Visit at least once a week. Best coffee around.Great menu selection.

Very good customer service and delicious brownies 😋

Bought one of the new drinks last week which wasn’t great and the price was extortionate for what it was. I also found a huge lump of plastic in the drink. Would not recommend.

Our Barista Asher is brilliant, I get my coffee as requested, hot. She is always smiling, friendly and professional.

Unpleasant staff obviously never heard of please and thank you

Great service everything very clean & Nice very friendly staff

Not sure if the eldery person working the till was a trainee but the till service was very slow. I am hopeful that this was the case as it took 2 members of staff to take an order for 2 hot chocolates and 2 buns. The experience of this visit felt like the effort was not worth it :(

Great place for a coffee and staff always nice also

Just not as fast as it used to be before refurb qued for a while today thought it was just teething problems but always slow now no matter what time off day won't rush back

Best coffee shop in Lisburn cappuccino to die for.

Disappointed. Definitely not fair on the two staff members attempting to manages a long queue. Poor display/availability of muffins, cakes etc. How they can be exoected to take orders, make coffee and clear tables is beyond me. Management need to step up.

As usual to exspencive and not nice to drink

Good friendly service. Lovely drinks

Would of prefered a doughnut but they had none so will just have a coffee next time

Nice place to have a coffee and watch the world go by. The staff are very helpful.

Staff very loud shouting across the cafe but service was fine and food and coffee very good

Good to see it all opened up again coffee as good as usual

Friendly and attentive staff. This is my first Costa coffee since we lockdown 1. Great to sit out and relax with a decent caffeine boost as well.

Am there now nice to now be able to sit in have had a nice muffin and having a lovely cup of coffee service was very good and people well distanced

Costa Coffee, Lisburn near Cinema is a great store. Staff very helpful but there is one who doesn't give the service expected, short measure and does not give the price reduction for your own cup. I did mention that there was a sort measure one occasion but received no response - for this reason I would recommend you put your own lid on your cup so you can make her aware.

Always excellent Lawrence and the gang

It was ok tho £3.50 for a sandwich and it wasn't that great

Lovely place to sit down and relax to have a nice coffee & a delicious lunch or snack. The manager and staff are all very friendly.

White hot chocolate and a sausage bap absolutely unrealll and not expensive either!

Good Coffee The only Drawback is the Loyalty Þhat The Cards Aren't Compatible with Each Other If you Get One in England And Wales That is Valid not Sure About Scotland And You Need A Separate One For the Whole of Ireland North and South Someone Thinks That Northern Ireland Is Not Part of the United kingdom I will Leave it to you To Discuss with your MP

Regularly get a mug of java soup here, can get busy at lunchtime, great minds all of one idea. Friendly staff and lots of tempting tarts, treats and choice of hot or cold beverages to suit your taste.

Best staff around. Laurence is such a gentleman

The manager Lawrence is always welcoming with a smile on his face (even first thing in the morning). The team are efficient and make great coffee, always polite and friendly.

Love Costa Lisnurn, staff are lovely, food is great, if you're in het a price of Carrot Cake, it is gorgeous

Absloutely class the people who work here are are so passionate about the work they do and the coffee, prices and coffee shop as a building is all up to scratch. 5 star service👍

A vanilla latte one shot extra cream wots not too like???👍

I love Costa wherever it is, always a great standard and best cup of coffee around

This is the first time i have sat in, in this Costa and i found it pretty good , staff were friendly, place was clean and the service was excellent

Nice for a wee cuppa and a catch up with friends.

Coffee and treats are good but has become expensive and toilets are never clean enough

Lovely coffee but prices are a little high. Nice surroundings.

Very good service and helpful staff

Good coffee and plenty of seating which is great.

I Umm yummy coffee, price is a bit high but i suppose you pay for the quality

Magical taste and atmosphere jus what you would expect come and try for yourselves

Where would we be without Costa Coffee? That is the question to ponder while, taking a break from your busy day. Great coffee with something to tempt you!

Staff here are so friendly. Its conveniently located, good coffee and food. Tray bakes are good as well, but it's the fast friendly service that sets this place apart. Thank you for a pleasant experience.

Staff welcoming, coffee enjoyable

Costa coffee in bow st mall...is one of the worst coffee house's in lisburn....has got that bad don't go in to it anymore...staff need serious training

The hot chocolate I had was so good, it was hot and delicious. The employees were really nice. It was clam and peaceful which I appreciated.

Brilliant friendly place to rest for a while rechcharge ones battery and great coffee

Nice wee place for a relaxing cup of tea or coffee or even for a catch up with family

A lovely place in Bow Street Mall to have a rest from all the hustle and bustle. Have a coffee and muffin and read the paper. Very pleasant staff

To be honest I wouldn't be a big fan of Costa last year or so but this branch has always been decent staff are friendly and good customer service handy for coffee at lunch breaks in work

Fast and efficient service, no coke bought.

Friendly staff and good coffe!!

Lovely clean and tidy and pleasant staff

Nice place coffee great too Staff are nice as well

Another great opportunity to visit Costa, the coffee of great coffee ☕