Costa Coffee in Cardiff

Only 2 working staff when I was there, but got served quickly had no problems

Good coffee shop. Lots of choice or hot & cold drinks and food too.

Most Costa Coffee are good but not the one in St Davds centre, rude staff,I was served the wrong food and charged to much

Nice friendly place and good space with different settings of seating arangements. Enjoyed Hot chocolate with marshmallows and chocolate and caramel brownie.

Customer service is poor. Staff more interested in talking rather than taking orders

COSTA 🇨🇷 COFFEE ☕️ very clean and tidy, all the staff very welcome and helpful,,and don't forget the strawberry shake, my mum said it was lovely 🍨🍨🍨⭐️⭐️⭐️⭐️⭐️💯

Nice chilled out place to have a coffee waiting for my partner to come back ..ooh and don't forget the cakes 😉

Food was great, service wasn't as good as other Costa's I've been to but they were busy in all fairness. Access is easy for those with mobility issues, no steps to negotiate when entering.

Convenient and staff were very friendly

Far too expensive these days for a coffee and cake per person. 4 people bill £29.

Scruffy tables not cleared away. Trays not cleaned. Empty tables had to ask for a cloth to clean ourselves. Staff too busy... On their phones!

A lovely experience, really great friendly service on a sunny Saturday morning. Had couple of hot drinks and delicious hot sausage bap. Sat outdide in lovely sunshine

Hazelnut hot chocolate with cream was 10/10.

Very disappointed when I visited this shop. There were dirty dishes everywhere and even a box was left obstructing a fire exit with a bag of rubbish in it. It was freezing cold and furniture was very worn. Latte was also luke warm. This was far by the worst costa I have been too. Ive got to say the gentleman who served me was polite but more staff needed for this place.

Excellent service polite friendly staff, very clean, great selection of hot or food, pastries, cakes and beverages..

Nice service and friendly staff will be visiting again

Staff were not particularly helpful. They seemed more interested in chatting than cleaning the tables. Generally it looks a bit run down inside. On the upside the coffee is nice.

All the Costa's we've visited have served great coffee and food and have really friendly staff. This outlet is no exception, the staff are wonderful and really helpful.

Just a passing visit. Sat outside. Seemed popular. A bit pricy

Nice place to sit outside in the sun, clean , nice staff and Costa coffee

Dirty tables un friendly staff

Service was a little slow but staff did apologise and where very friendly.

Lovely place BUT the furniture is now very tired and needs replacing as well as the toilets need cleaning more often.

A fab cappuccino and cake nice staff toilets were immaculate..

Really quiet, abrupt member of staff. Shame cos its a nice costa otherwise

Early morning hot chocolate with my granddaughter Isobel.

It is what it is, nothing stand out about Costa... the team are awesome though and they make it what it is

Quite reasonably priced if you go in before 11.30.

Very pleasant young lady taking orders. Plus very clean.

From all the big corporation coffee shops - definitely the best in terms of product quality and standards. Like always, super satisfied with this Costa. Staff is friendly and my coffee is always perfect.

Disappointed today as their rewards system wasn't working, problem with their system, quite a few customers not happy either. Had to have a paper reciept to gain back rewards at another time.

Closed with sign on door saying "No staff!"

Got a nice cup chocolate & a table to sit down at with my laptop - toilets clean - thanks

Very popular cafe. Bit of a queue but worth it for the iced. coconut latte.

Staff were lovely and really busy. Give them a pay rise!

They forgot to make the two coffees that I paid for, even if I was standing right in front of them, waiting to pick them up. But that's ok, as "they don't rush their coffee"! The gentleman was lovely and it wasn't his fault at all, but the ladies were too busy chatting.

Nice place but the coffee was not hot.went today and the coffee was hot.

Great staff, testy coffee. Thank you

I had a very bad experience in the cost staff are horrible there very rude, bad custom service

Lovely Costa. Clean. Friendly staff. Great coffee.

Just love the cosmopolitan feel of this store it can get busy but the ques are short lived go and enjoy

Generally nice and quiet! Staff are always friendly!

Staff always polite and friendly love stopping here for their lovely cappuccino.

nice staff but shop needs a face lift saggy old sofas and chairs. plus the air con was on shop was freezing not comfortable to stay

Friendly service no queue, good selection of food & drinks and dog friendly

Absolutely fantastic as usual superb coffee and the food was stunning My favourite coffee shop

Very pleasant staff at 1pm shift, great customer service

One of my favourite places to come for a quick coffee ! Good location for shop's and gym etc.. and friendly staff

Quick and friendly service from the staff. Some tables are out of use due to social distance requirements but staff were keeping tables clean ready for next customers. Plenty of car parking spaces but there is no drive thru at this Costa

Coffee could have been hotter but good flavour.

Lovely coffee. The staff were very helpful too.

I really enjoy a visit to any Costa. I've only been a few times since the first lockdown.

Nice festive coffee bust as in name Costa lot..

Went in the morning and staff are friendly but I think they need more staff to help clean tables. Our hot chocolate was lovely

Costa coffee is my favourite by far, festive coffees are just delicious 😋🌲☕

Always a pleasure visiting this costa, with such helpfull and welcoming staff. They do there utmost in keeping hygiene standards high and always feel quite safe with their covid regulations.

Not much choice for breakfast . Not very clean including cutlery.

Nice place to meet with friends

Qued tooo long just for coffee ☕ unbelievable

Nice coffee, not the cheapest but nice selection of cakes etc also

Comfortable seats great frostchino

I was looking forward to a nice hot villa latte, but even thou I requested a hot villa latte, I ended up getting a Luke warm Latte not happy customer I’ve been coming here on off for very long time & one of the regular’s… so I had no choice to leave my latte as no way drinking warm coffee ☕️ won’t be coming here again… I ended up going one in Barry & there I had a friendly service with a hot villa latte which I requested that is proper way too do it……. Very helpful staff in Barry…..

Love the millionaires shortbread

Takeout only toastie over cooked, nothing special, staff polite.

Having my favourite latte. Good place for a coffee. They are stricly observing Covid safety instructions.

Friendly atmosphere Professionalism Delicious 🍰 and cortado

Excellent service staff are brilliant

Nice cup of tea. Clean & social distancing was very good

Amazing staff ruby frostino was delicious highly recommended A*

Very good service and was amazing to be able to get a coffee

I had a flat white and service was quick. I enjoy their chocolate twists and also their Ham & Cheese Sandwiches. You can also sit in now as long as you complete the track & trace for each person. They can also do the track and trace for you if you're not able to do it yourself.

Friendly helpful staff. Lovely cup of coffee.

Good branch with nice staff. Great tasting coffee. Girl with tattoos was very friendly and helpful.

WARNING INCORRECT TIMES! Not open until 6pm like it says - closes at 5pm. Tried to let them politely know the times on Google were wrong and was rudely told 'it's nothing to do with me' - surely it's a pain for you and you could let head office know? I saw tons of post-work customers being turned away, surely it's worth more to Costa to stay open to catch the after work crowd?

Liked the toffee spiced latte and banana walnut slice, service was quick.

Fantastic service. Well above what I expect from Costa!

Was very good well taken care of, will go again very pleased with the staff.👌😀

Very nice staff was helpfull told us which table so that we were approximately the correct distance away

It is looked on as our local social club, great staff, friendly customers,

Parking when you just want to grab a coffee i have been going there a while now the staff you can't fault

Coffee fix always a win. Couldn't sit in due to lack of spare tables.. COVID hinderance not the store itself

Lovely staff, nice clean and maintains social distance. Lovely food and a lovely cup of coffee

Relaxing spotlessly clean . Staff very friendly

Staff coping really well under the extra pressure with difficult customers

The cinnamon buns were pre-packed or expired.

Nice atmosphere friendly staff and great coffee

Great location and lovely staff

Good coffee, but the Manager needs to be a little less officious when speaking to people. We are not children and being cheerful and amenable in your approach can go a long way to maintaining custom

Staff very helpful. Thanks guys!

Service is always relatively quick even during busier periods and can't say I've had a drink I've not enjoyed so there's that!

Nice staff, Clean and good coffee

What a little gem great staff good atmosphere clean tidy place but a bit small so it will get busy especially with the laptop workers which takes up most of the tables

Best coffee I have ever had and the staff are really friendly.

Another great costa with fabulous happy staff it's good to have a chuckle with your drink good position but does get packed tho at certain times I will deffo be going back

It was ok but the toilets smelled bad

One person serving who I believe to be the manager. No name badge but foreign. I was served cold lates and when took back there was no apology just a frown given. Run out of jam too. Long queue only one serving. The others were in the staff room with the door open. Not good customer service. Will not return

Service was ridiculously bad. Soup sat in microwave until almost cold. Then didn’t come with the toast. Asked for the Toast and got bread, asked then to reheat soap and toast the bread (15mins after I originally ordered) and the guy rolled his eyes. I would give zero starts if I could !! Happened 30/12/2019 at 1130.

Amazing staff and management, always feel welcome there! It has a great vibe and you get to know the friendly regulars there , best costa in Cardiff 100percent ❤️

Staff were friendly and polite. Our order was made quickly and was lovely. We had a hot drink each and a cake.

Gone downhill. Last few times visiting tables are always dirty. Today's visit, no different with the added frustration of waiting 10minutes in line to be served. Gentleman serving was lovely, however with it being lunchtime there was only him serving and one making drinks whilst lady (Michelle) sat in the back on her phone/computer and only came out once the rush had gone. The 'hot spiced apple' was barely luke warm, and the babychino was just milk with the chill taken off it. Will think twice before visiting this costa next time.