Costa Coffee in Swansea

toke forever to be delivered food and drink cold when received will not be using that store again

Coffee stop treat. Well maintained & recently refurbished

A nice catch up with friends for coffee & light lunch.

Love my local Costa always friendly staff and a very clean place looking forward to my next visit

ordered from here on just eat, not having the greatest day so asked in the notes if they'd draw a smiley face on the cup to cheer me up a bit and not only did they include the smiley face, they went a step further and left me a nice little note on both the cup and bag. they didn't have to but they took the time to go above and beyond for a customer, and I couldn't appreciate it more! 10/10 customer service and has absolutely cheered me up😊💜 (bacon bap and iced latte was absolutely banging as well)

Sent me a bacon bap instead on a pork sausage bap

Went to Costa forestfach today very bad service ordered 2 lattes small they did medium when I said that's not what I ordered the man just porded it into a small glass not even a full glass had to have them topped up no conversation from the staffwon't be going back again

You know what you're getting from Costa and this one didn't fail. Really nice staff, the toasted teacake was spot on and the coffee was lovely

Ordered through 'click and serve' where they should deliver to my car (baby asleep which was the whole point of using the service - couldn't leave him). Phone number listed not working so no way of getting in touch to ask where drink was. Waited 30 mins but had to leave. Don't advertise a service and not do it - have used it at the other Costa across the road and it was brilliant.

Friendly welcome from the Barista. Efficient service too, and a perfect flat white.

Nice coffee shop always efficient service

I feel like it's hit or miss with Costa coffee wich is a shame

Staff are friendly and service is quick. Plenty of space inside to sit down and accessible parking available

I was disappointed today as I asked for a small latte and when served it was in a takeaway cup which I did not ask for. My toasted sandwich was nice but I had to ask for serviettes and replace the takeaway cup with a mug also no spoon provided. I usually get better service than this and so was disappointed today.

A busy little store, but I was served by a cheerful barista. Great service & good hot coffee.

Busy shop in Fforestfach Retail Park. Always busy, with the usual selection of food and drinks. Friendly staff.

Nice coffee and clean eating area in this costa

Lovely staff who get to know you and your favourite drinks and treats. Unfortunately, there has been another price rise which will affect the number of my visits...

Sunday afternoon treat. Bubble frappe for little girl and hazelnut latte for me!!! Service great, lady so friendly. No wait.

Not so many in there when we were the staff are always friendly

Frappe ordered had several chunks of Ice in the cup, so should have been left in the blender longer.

Goede koffie vriendelijke medewerkers

Costa is a fantastic coffee chain that's super popular for coffee lovers in the UK. A cosy place with friendly staff and a great range of food and drinks which is usually catered for all kinds of customers.

Very slow service under staffed

Refurbished, much better atmosphere, more inviting. Great range of drinks and goodies. Always a great go to 👍

Firstly. Iv been to many Costa's and this is one of the only ones that seem to have a working toilet ... for now! Given this 3 stars because I didn't order anything else apart from a hot chocolate. It was also alittle dirty, especially the toilets! Focusing more on the drinks than cleaning up ... Sadly, rating hot chocolates. This is probably my least favorite White Chocolate. This seems to be made from Syrup and you can see the Syrup separate with the milk, giving a yellow spotty hue to it. I'll go back but I'll just stick to a normal hot chocolate ...

I went to this Costa today on our way to short break in Wales to take my usual order of Mocha and Toblerone late, which I used to order in my local shops in Gloucester. Barista who took order was smiling, was pleasant. Unfortunately barista who made my drinks was not interested in his job, looked bored and my drinks were made very poorly, not standard tasty coffees. I am very disappointed.

Ok cutlery nt clean drink not hot

Met a friend for a catch up. Staff very friendly. Bit pricey for a toastie though.

Lovely place and fab staff well worth a visit 😀

Very clean and clear direction for social distancing

Meet my friends in this coffee shop, staff always pleasant. and the coffee very good.

Nice coffee pleasant surroundings

I love Costa but this particular branch left me so disappointed. Granted it was a Saturday afternoon but all I seen was very young people working there, judging how they were they hadn't been there long so didn't really have a clue as to what to do or what they needed to do. Tables were not cleared after customers had left so the place looked awful, waited approx 15mins for drinks after they had been ordered. Despite there being free tables we were moved off the table until after we had purchased drinks. Standing in the queue with 3 children was not very amusing for either of us. At the busiest times you'd expect to have a form of leadership so the young workers know what they have to do. Such a disappointment for a Costa

Tables were regularly sanitised between customers by a fastidious member of staff who seemed to pay a lot of attention to detail. I was impressed. Well done.

I love Costa coffee. The place was very busy which is akways a good sign.

Not as good as usual had to ask the assistant to stir the flavouring into the hot chocolate and ask for the sprinkles to be added

The usual Costa Coffee Shop. Staff were pleasant and service was quick.

My experience today at Costa was good. Nothing was too much trouble for them. Excellent service.

Always good service and a clean coffee shop to spend time in

Coffee was good, service great, but the cafe lacks the cosy atmosphere it used to have.

Polite and helpful staff. Also lots of seats and clean toilets.

The staff are friendly and helpful lovely place

Good food and drink the cake was excellent

Regular coffee is enormous so be warned. Enjoyed a quiet cuppa when everyone else is collecting kids from school. Polite, efficient service. Clean tables. Clean toilets.

Coffee was great but service was slow and disorganized.

Good service, lovely hot chocolate

I mean, its not greggs but its fantastic

Absolutely fantastic cust service from louisa neath branch. (haa glasses) may got name wrong. Worked with beth 2sats ago. Sent ltr in for her mgr to congratulate both girks on outstanding service on an extremely hectic sat aftrnoon. Well done gurls. 👍👍

Costa llanelli at parc pemberton is great, all staff are awesome and so so friendly and they always welcome you with a smile and all have great personalities.

Love Costa, and they have lovely friendly staff x

Called in for a coffee and bacon roll which were good, Corona virus restrictions were strict, enforced by a member of staff who was quite abrupt.

Costas fforestfach very slow service manageress got bad attitude

Always enjoy my trip to Costa's

Great coffee, clean and pleasant helpful staff

not much can be done about this but it's small, dark an can be cramped as so busy at times would love more chairs outside too.

No social distancing or track and trace this afternoon. Unhelpful staff and no member of staff on door people just walked in and joined the queue at the till

Good friendly staff, tables nicely distanced, good coffee ☕

I understand that safety measures are in place due to covid, however there is no need for any member of staff to give attitude. I know the social distancing and do not appreciate your staff members disgusting attitude!!

Rubbish bloody rude staff member. Spoken to like we were dogs. Wont be going to Costa again. Advise stay at home. Dont bother

Staff are lovely, drinks are always served correctly and cakes are always fresh!

Lovely coffee. Enjoyed my ginger bread latte.

Love a Costa but its only drive through at moment

Nice place good coffee but very sparce with serviettes

It is very happy nice place to visit

Excellent service and nice staff and ofcourse the coffee is my adorable drink!

The food was lovely coffee was spot'on most the staff were tidy people its clean tidy not to packed.. u dont have to wait for your food for,a x,amount of time the service is pretty good fair play!

Excellent service as always food was delicious

It's a chain but my favourite chain, always a good coffee, always a smile from staff. Don't forget to collect points as well.

Nice cup of coffee in pleasant surrounding

Great store and friendly staff, very clean and good choice of food and drink

Really friendly and happy with the service

I can't stand the smell coming from this place, as I haven't drank coffee this millennium. But I keep being asked to review places I have never, and will never, enter.

Noisy...slow service ..staff ok

Love a quiet Costa in peace time to unwind

Because everyone loves a costa ❤

Sitting outside in dappled shade. Lovely

No gluten free option other than a prepacked cake, but have vegan, vegetarian options.

Lovely coffee as usual, hate the long wait to be served

Always great coffee, but very busy most of the time, so is a noisy place if you want a quiet coffee. The tables and chairs outside are usually wonky and not comfortable. Awkward place for wheelchair access as the front door is heavy and not automatic. If you're carrying a tray of food and drinks to a table outside, you have to wait for someone to open the door for you as there's nowhere to set it down while you pull the door open.

Asked for extra how it got at all finished it in seconds.

Coffee\tea has always been nice enough. However staff arnt the best. When sitting are trying to relax, one girl dragged a plastic cart (not on wheels) across the floor 3 times. My visit previous to that, we could see that some products were being left to sit on the floor before use. Will thin( again before hi visit this particular store.

Busy. Good choices available. Plenty seating and of course, parking

Costa coffee forest park has lovely staff members a great service it is a very quirky coffee shop the decoration is pleasing and they've always got time to chat, I would certainly recommend this to all walks of Life Welwyn to chill jump in for a quick expresso chill out after shopping or before or just meet up for a chat or study if you're a student, blessings thorn..

Went there just after 9am today the tables were still dirty and the floor not swept

Excellent service, great coffee

Sorry but vistas have alot to be desired not being funny but I could do such better !!! I do do better ..not buying from here again .

Great service and as always with Costa, great coffee

Food is lovely but as for hot drinks, will only drink tea, don't like their hot chocolate ..it's like dirty dishwater, and coffee, my father finds it too bitter

Absolutely disgusting toilets. Dirty and unhygienic. Wouldn't eat in there for the site of the toilets. Disabled toilet seat broken and hand wash was hand cleaning gel.

My favourite Costa. Very cosy. Nice to stop in while Mrs is off shipping.

Really friendly and helpful staff

Great hot chocolate!! and lovely service from the guy who was talking to me about laptops earlier today. ☺️

Slow service but great coffee needs extra espresso shot

Staff were friendly but high chairs were awful and very dirty

It was very quick to get drink and find a table only thing that let it down high chairs were dirty and the only got a 4 food rating

Lovely hot drinks with good service

Cakes were dry and not nice tasting drinks, very disappointed

Fabulous and friendly place to go for a sumptuous coffee. Easy to move chairs, so that deal to get a buggy, pram pushchair, wheelchair in. The staff are brilliant and so friendly.

just passing through, it is a franchise within the next store