Costa Coffee in Bradford

It's always really hot in this store for some reason. Also, four staff on duty but the queue was moving very slowly, only one staff member making drinks, and he spent time having a conversation with other customers when I was waiting to order. Not impressed

Went in Friday around lunch time. Staff working behind the counter were fantastic. While I was waiting, I'd spied a free table which I intended to sit at. It had the previous customers cups etc on it. A member of staff walked over to it, pushed in the chairs and ignored the mess on the table and instead proceeded to have a chat with someone she knew sat nearby. I walked over to said table and asked the staff member if it's ok I sit there, she gave me a dirt look and said yes. I sat down but forgot sugar. Due to bad knees and a very wobbly table, as I stood up and caused my coffee to spill all over the table and floor. I asked the staff member for a cloth, so I could clean up the mess I'd caused. She passed me some blue paper towels accompanied by another dirty look, coz how dare I interrupt her having a personal conversation while she's working. I settled in to enjoy my coffee and lunch. Same staff member finished her conversation, gave me another dirty look and then proceeded to go talk to another acquaintance, all the while the other staff are working the behinds off.

Rude staff. Witnessed staff having attitude with a customer who wasn't happy about the quality of the drink. Accidentally misheard the woman on the counter and she pulled a face at me and raised her voice. Heard a male staff member talking about me to another staff member...needs better customer service. Drink was nice, such a let down.

Good coffee but just a little bit expensive

Go local, go independent sorry Costa

Staff was polite and helpful but the standards of the drinks wasn’t upto the standard expected by Costa , as a old employee of Costa I understand this time of year is busy but paying £20 for a order of drinks and they wasn’t correctly made and the milk was reheated and burnt which isn’t upto standards I get from other Costas , hopefully next time will be better

Great staff and peaceful place to have a cake and hot chocolate

5 stars for excellent service. Both quick and helpful from each of them.

Ordered black forest hot chocolate. Was like warm, asked for it heating up to be told they had just made it, I had been stood in the line for 5 mins and no hot chocolates were made. Attitude of staff member, who wasn't in uniform was rude and unnecessary

Staff are incredible they deserve a good bonus from Costa management, have worked for Costa before in many stores, this Costa standards of customer service is exceptional.

Pretty chill, it can be messy but the drinks have a great presentation! Had three drinks from here so far but will go again 😎

For some reason it is closed today at 5pm, not good when there aren't that many places to eat in Broadway now, apart from takeaway food and some of us don't want that.

Love going here always comfortable

Took my daughter in here for a frappachino, which she really enjoyed and was served.to.her with a smile by friendly staff. The whole place looked lovely and clean, with a really nice atmosphere. Then we went to the toilets. See pic. Shame the place let itself down so badly with this. We decided to get the frap to go and went to the ones in the Broadway food court instead.

Very helpful staff, not like other branches

First time in with family good service and friendly staff.

horrible customer service, the workers do not speak with manners and disrespected us because of my ethnicity

I am writing to express my admiration and appreciation for the esteemed establishment known as Costa in Bradford Broadway. As a housewife during these trying times, I have had the pleasure of visiting this fine establishment and partaking in their delightful offerings. The service provided by the courteous and well-mannered staff is exemplary. They are always attentive to my needs and requests, and I am constantly impressed by their dedication to providing an enjoyable experience for their customers. I find that their proficiency and friendly demeanor create a welcoming atmosphere where one feels at ease and well taken care of. The delicious beverages and delectable treats offered by Costa are a true delight for the senses. The aroma of freshly brewed coffee and the tasty cakes never fail to lift my spirits and brighten my day. One can see that the ingredients used are of the finest quality, and the skill with which they are prepared is clearly evident in the final product. Moreover, I appreciate the cleanliness and impeccable hygiene maintained by the staff. In these times of great concern for public health and safety, it is reassuring to see that Costa takes the necessary measures to ensure that their customers are well-protected. In conclusion, I wholeheartedly recommend Costa in Bradford Broadway to anyone looking for a top-notch coffee-house experience. The dedication, professionalism, and quality of service are truly commendable and worthy of recognition.

Why Is it when I order from this place, they never get my order right? Never send my food out

Very nice drinks and food. Should have more vegan options

The lad serving us was really efficient, friendly and hard working. Coffee as good as ever.

Awesome place, Costa always is, but this is very new, and relaxed

Love going to Costa, but they really need to keep the toilet areas cleaner.

Drinks ok but very slow to clear and wipe tables. Had to do our own

Nice coffee friendly staff but slow service

Love it when the barista burns and over froths my milk. Either they are completely careless or have 0 clue about how to make a flat white. I understand Costa is a chain and care more about making money than serving quality drinks, but when in a pinch it would be nice to at-least get a half decent coffee, which is perhaps achievable if staff knew what they were doing

Awful rude disrespectful staff! Save your money don’t go there!

Busy, noisy. Staff found it hard to hear order details correctly, so I ended up with a skinny cappuccino instead of a soya milk cappuccino

lovely service, amazing frostinos and frappes.

Amazing staff who make amazing drinks

Called in The Broadway Bradford Costa.Colleagues all very polite and friendly.

Always liked Costa, good service.

Friendly staff,always clean,but can get very busy,longish wait🤠

Love a good costa. Really quick on the service which made me happy.

Very poor , paper cups , toilets shut because they had no toilet roll. Generally poor experience.

Not the best experience. Whilst the place was clean and not overly busy, staff were chatting to the point of distraction. The young lady serving us was great, bubbly and smiling as she took our order. As I wear a face mask I understand it can make communication hard but she repeated our order back to us to get everything right. She was awesome... Unfortunately the young man making the drinks was busy chatting to another employee rather than pay attention to his job. First he got the drink order of the man in front of us wrong (american ordered, cappuccino made) then he failed to even make, let alone add our extra espresso shots to our drink. I overheard him discussing a problem with the next order as I took our drinks to our table. Not great.

Having bought a coffee, I went to sit down, but the chairs were filthy. However when I complained a lovely member of staff informed me it was closing in a couple of days for refurbishment. Let's hope they install furniture that can be kept clean.

Costa Coffee, also known as "costa lot". Yes it's a bit pricey but you know what you're getting. The hot drinks were served in takeaway cups when we were there. Not sure why. I got a ham and cheese toastie and a chocolate twist to finish. Nice little shop, good choice of sweets and savouries.

Lady who served me smelt like beef ragu and I kept hearing farting noises which I believe to be her very unhygienic

First time trying out Costa and I chose an iced mocha - absolutely the worst beverage I've had in years, honestly tasted like the Chinese herbal eczema medicine I used to have as a child, which worked wonders but left me gagging every time. My partner had the hot chocolate the previous time and it was just as terrible. I honestly have no idea what made them taste so bad, as they have a very limited beverages menu, so I would expect the few drinks they serve to at least taste good. My only explanation is that their coffee must be out of this world for them to have so many franchises. Definitely won't be risking it to find out though.

Caramel latte. Barista knew how to make it. Friendly staff

Staff very friendly and efficient. Nice coffee and had an enjoyable time.

Best Costa for getting a HOT flat white when you want "hot coffee". Love it.

Ewwwww....have you seen the state of the chairs.. .absolutely GROSS.....stains.....black stains...grey stains...white stains.....nicely engrained into the fabric with some chewing gum type stains too How disgusting......and people have to pay to sit here ? Seriously ?

More than happy with the service also free cake for my birthday. Lovely

The seats are ALL stained BADLY and look absolutely gross. Costa get away with this through the power of marketing and branding but its frankly disgusting.

Very busy, but lovely coffee and pastry.

Coffee just as good as ever good service and all areas are clean and well stocked

Of the big named brands Costa is the cleanest and most welcoming with nicest drinks.

Ordered cappuccino, but I didn't liked it, as too bitter and strong for my taste, barista changed it for much better one as per her recommendations and for free. Thank you, very pleased for free exchange and hospitality

Had no coconut milk disappointing

The place is cold al the time .. worst place , u ll be freezing in there

Got 4 orders wrong in front of me ..got my panini and it was stone cold and forgot to put chocolate on my purple one latte..went back ..just put the panini I had back in the warmer..burnt it and gave me it back..awful..not filled latte either

Love Costa Coffee but the tables are always dirty. You have to ask for them to be cleaned.

Service and drink very good. Toilet clean. Nice environment.

Well run cafe serving Cista coffee in the heart of the Broadway Centre. Excellent disabled toilet.

They sell nice sandwiches and the staff are very friendly and helpful and jovial towards the time of the year

Chocolate tifin and salted Caramel brownies to die for

Ordered ONE hot chocolate. Watched the lad pour it to discover he had run out of cream. Took nearly 10 minutes to sort it by which point my hot chocolate was flat cold.

Nice surroundings, friendly staff, expensive coffee with a very strong flavour.

Great breakfast and amazing coffee 🥰

Friendly and helpful staff . Seating area clean and tidy.

Good atmosphere and good quality drinks

Extremely slow to be served, I had a capuchin it was tepid and bitter my wife had a tepid chocolate was terrible it's not pram friendly, customers were leaving the queue as it took a long time,so we won't go there again

Can never go wrong with a Costa.

Ya very nice clean place good customer service friendly

Can't go wrong with a Costa and Carrot cake on a dull day. Store has a good selection of cakes/biscuits on a daily basis. Large space to accommodate a few people and a private area that is not so noisy if needed. Store is in the Broadway shopping centre, easy reach if out and about shopping.

Come into Costa Broadway in Bradford at 25 to 6. Service is poor. Stood in a queue for ages and then my friend requested that her tea be served in a teapot because due to dietary requirements, she is unable to have drinks in paper cups. She was refused and told because we are closing we can't serve you the tea in a teapot. Also, gave her a straw to stir her drink. This is unacceptable customer service. I understand you're closing at 6, but you need to accommodate to all of your customer's needs when they purchase a drink.

As usual, coffee was great, and the staff very pleasant.

a nice place for when you require a well deserved break ,

There isn't a lot to say about Costa. Nice drinks, decent food snacks. Not bad prices.

The coffee is good but a little over-priced.

Hot drinks are nice, food and snacks don't look appealing as they did not have what i would have liked

Good consistent coffee and service

Lovely place great selection off cakes and biscuits and teas coffees etc.

Popped in for a strawberry lemonade, it is delicious and refreshing on a hot day. The service was good and fast

Extremely rude staff. Lacking basic courtesy and manners. Unneccessarily judgemental and authoritarian. This is not why you come to a coffee shop. I think the management should really sit with the staff to discuss their ettiquettes and manners which should ideally be the first priority !

Usual quality coffee & efficent staff. Though bad stains on the seats means you have to mark it down for that.

The Caramel and Cream Frostino😍

The standard of coffee was pretty much guaranteed which is why we chose Costa. The cleanliness of the place left a lot to be desired. The tables weren't cleared fast enough which is a problem in a busy shop like this because you can't sit down safely till its cleared and cleaned. Patrons were sitting at tables not meant to be in use and nothing was said. The toilets were OK. Although in a gender open facility the toilet seat was left up and I didn't want to touch it to bring it back down. Especially as there we're no toilet cleaning facilities on view so I couldn't clean before or after I used and the same for the person in front of me. Not very hygienic right now. I won't be back any time soon!

My 7 yr was eating a sandwich, at costa coffee in Broadway Bradford, the waitress rudely told us off, to pick up our rubbish b4 we leave. We never leave a mess anywhere we go. This really upset and embarrassed myself & my son

Good cheerful helpful staff that made you feel welcome

The Ruby hot chocolate was horrid, they forgot to put the chocolate I think 🤔

Messed up a simple order of a skinny latte extra shot and a vanilla latte, so went back and explained, staff apologised but then proceeded to make the same mistake again by mixing up the order. Terrible

Take away only. Wasn't waiting long

Always enjoy going here. Quick and efficient service and nice seating area.

Enjoyed It Here With My Family. Nice Place 2 Meet.

I ordered 3 mini drinks one of them were caramel hot chocolate but I got a latte I got a refund and got what I wanted but the latte my mum ordered was filed halfway as all the other drinks were and was too strong and the one my dad ordered right but filled half way

A very nice place to have a Costa coffee in a lovely place in the centre of the city shopping centre. Serving a good selection of various refreshments and a good selection of various meals. Pleasant atmosphere with a warm welcome and good service.

Covid secure.friendly staff.and helpful

Great coffee as always. Staff very welcoming as well.

Staff really helpful..polite and respectful Plus the coffee,s good.

Nothing particularly special, nice drinks and snacks but a bit pricey.

I've walked out without a coffee more times than I have with. Service is incredibly slow and there is never any apology for the wait. I've seen other Costas manage similar business levels with less staff, much better for instance the shipley branch. The coffee is generally good.

i really like costa, but when i was in costa, broadway bradford, my order was toast and marmalade, i had to go back to counter and ask for a knife and then again for my marmalade as they gave me honey instead,the staff was apologetic but i went to counter twice so obviously not good( wasnt even busy in there so thats not an excuse) BUT can i say the chairs we sat on are very grubby and needs a good clean , the fact with COVID they are very unhygienic i think, 🤫

Plenty of seats. Plenty of food available. The barista appeared distracted despite the number of people in the queue. I had a emmental and mushroom toastie which was very nice and asked for a knife to cut it with and was given a plastic knife. This snapped on the first cut. Being a city centre I assumed it was combatting knife crime. Later, when I commented to a member of staff, it was due to the fact that they hadn't washed any metal knives up. Oh dear, the distraction of the Barista and insufficient cutlery in a busy coffee shop doesn't bode well. I should say that the cappuccino and the toastie were both excellent and my table was clean which was the purpose of going in.

I go to Costa coffee every week. That's my favourite coffee shop in Bradford. But I have noticed on my last few occasions their service gone down. In the last 2 weeks I fell very disappointed. They blocked the seating area and one of girl was doing deep cleaning as well as she was serving. Seating area was blocked with wet floor signs while the shop is full of people. On my last week visit, I have asked for 2 cappuccinos to drink inside and the girl made me 2 cappuccino in takeaway containers, (that's not a big deal) but she didn't even say sorry or said anything. I would say a very young and unprofessional team is running store. Even they don't have a smile on their faces. Someone needs to pay attention.

Coffee and tea very good but service not good. Too many young ladies "diddling about" while one young lad was trying to take orders and make drinks. Visit here regularly.

Toilets are dirty, tables not cleaned. Not enough staff

Very Nice Latte me and The Missus. Would recommend.