Costa Coffee in Telford and Wrekin

Food and drink is great. I'd like to say how amazing the staff are, one woman was great with our daughter. It's a shame I didn't get her name but she made her day! Only criticism is that the toilets are out of order all the time. They need more toilets for busy periods.

Had 2 flat white coffees ☕️ They was made perfectly 🙌2 cakes fresh to 😋thank you to the hard working staff Highly Recommend this Costa 🙌🙌🙌

The last 3 times we've been in the toilet hasn't been working. Always a sign outside saying 'An engineer is on their way', well, I dunno where this engineer is coming from, maybe New Zealand by rollerskate & row boat. Maybe we've just been very unlucky with timing, but I don't think we'll be visiting again. Having a 4yr old who sometimes cannot 'wait' . . . . we'll just go somewhere else, more reliable, with better facilities.

Not a bad Costa this one. Just a couple of staff though, so although we managed to get served quite quickly, a queue of 10 did mount up about 10 minutes later. The view across the carpark is not inspiring but strangely fascinating. Coffee good, cakes good, and if you get there before 11am, you can buy a bacon roll for £2 instead of £3.50 to accompany your medium/large drink.

Nice airy seating area but staff so slow and with zero customer skills other than chatting with their friends. Half the tables were uncleared, making it difficult to find somewhere to sit. Def not up to usual standard, perhaps just having a bad day…

Lovely service and staff. My 7yo loved his chocolate frappe, thank you Ellaine, after the mint choc-chip was not what he expected. So kind.

Normal Costa decent sitting area though. Cappuccino way too much even a small is too big but guess people like more ...takes away the taste of the coffee ☕ It would be nice if Costas had a bit more greens you could eat. But I treated my mum so that all that matters.

Excellent drinks and food, staff are brilliant too so friendly would recommend when shopping pop in you won’t regret it

Clean and friendly, professional staff

Friendly quick service. Enjoyable drinks. Great catch up with family members x

It's a shopping centre and I don't like parting with money.

Busy little outlet Very clean and tables cleaned promptly Great service

Not a bad little Costa, could possibly do with more staff to help speed up the queues. Staff working were run off their feet, whilst maintaining good customer service

Very slow service , one of the coffee machines not working

Always good hot chocolate. Sparkle cake even better.

This Costa is located in Telford Odeon Cinema...first film of the day starts at 10am...so why does the Costa only open at 10am? Not ideal. And what makes it worse are the staff, who seem to have a very poor attitude - making us feel like we're a burden to them. We will use a different cinema and coffee shop in future.

Always go to Costa never had a reason to go anywhere else 👍

Friendly staff, quick service, clean and social distancing taken into account.

Staffcwere good even though it was a take away service

Always good service friendly staff. Can't wait to sit down in store.

Lovely service social distancing in place. Good ambience as well.

Excellent organisation. Tables kept very tidy and tables offered to you. Well done Costa Of course great coffee!

Lovely coffee. Covid friendly.

Good coffee as always, service a bit on the slow side at the moment, due to the current situation

The staff very friendly, they regularly cleaned the tables, hand sanitizer available

Shame about the location but It offers a good mix of refreshments

Location great, in a Next shop. Queuing not brill tho and time taken to be served.

Inside next. Seems very covid19 safe

Lovely place and staff always make me feel welcome

Small Costa in a retail park, friendly staff

Very nice staff very clean and accomadating

Enjoyed a lovely iced cappuccino.

Hi. We definately need a costa coffee before spending money on shopping!

I love they have more vegan range! We had vegan ham and cheese sandwiches with vegan chocolate and I had an ice coffee with oatmilk. Very polite costumer service and they handled covid restrictions very well

An ok coffee shop bit slow at the moment but not the staff fault

It's over priced and the drinks always arrive cold

Love costa coffee but twice I been served by the rudest staff at Telford Costa Odeon no customer care disappointing

A bit pricey but ok if your in the area

I ordered a medium Americano and was charged for the cream! I've never been charged at any other Costa for cream??? I did question it but was charged £3 instead of the usual £2.40 anywhere else

Good frap thing and room for a pram too.

I visited this place to have a nice Americano creamy coffee for the first time. The Coffee was great, also the staff were lovely too and a good setting. I would recomend to everyone.

Came here 2 months ago, to be told the dishwasher was broken, not a problem then, but the diswasher apparently is still broken, so we can't order a pot of tea, all drinks are served in takeaway cups & food in bags, how does a company of this size of Costa justify in serving drinks & food in throw away cups etc. I find this unacceptable in the current climate. Also the customer service leaves alot to be desired. The 3 young girls on duty were busy socialising with each other, one even folded her arms & looked bored whilst serving a customer, this is not the customer service that I have come to expect from Costa

Like all Costas very good but a little expensive

Costa is Costa, good for a quick snack coffee

Never open on time, always late. Manager useless and doesn’t never have the decency to acknowledge customers. Coffee normal Costa

The staff here are actually the nicest in Telford except for the one in Southwater. The coffee is also the best too, not burnt like I've noticed in so many Costa's. The four stars is for the public. In this branch, they're some of the rudest and unfriendliest. Waiting in the queue today, the lady after me gave me daggers after I ordered the last chocolate twist. Then after sitting down, proceeded to get stared at for daring to have my chair in the way of this couple's rampaging kid. I'm not sure if it's the typical Next kind of customer or what, but it's not the first time we've been silently judged for breathing. Can't be helped, I know, but if you're looking for a friendly environment, go to the Southwater one. For the better coffee, this one is your best Costa.

Made coffee far to strong but good apart from that

I'm not a fan of coffee places really as all I ever want is a white coffee. I'm still clueless to what that is in today's coffee but I have a cafe latte which I like. You can get all your flappa chapa mocha chinos. But the main reason for me is there cakes rocky Road shortbread ones little donuts there great worth the trip if you want a break from shopping.

Very clean.Chatty imformative staff

Costa at forge telford excellent as usual! Thank you

Great place for meeting friends.

Been here before and the coffee is fine, just as good as any other branch. However, unfortunately informed in person today at 9.15 that they don't open at 9am on Sundays as shown via the Google page here, thus, wasted wander on the way to retail park on a day off. Please change this and/or inform customers when you do open rather than state that you're not, as your homepage simply suggests when you're open until.

Lovely place for a coffee & relax

Lovely coffee and excellent selection of sweet treats 👍

Same as any other costa no pannie machine due to referb ..if they get order right and not mix milks then yes a good place to go for a brew

How was costa coffee? Shut is how it was

Coffee is ok as you would expect! But the place itself is run down and filthy dirty. Has the most dysfunctional service area I’ve seen in a Costa.

Helpful and friendly staff very warm and welcoming. Relaxing atmosphere.

The best coffee shop in the area. Tucked out of the way at the cinema. Excellent service and a relaxed atmosphere.

Always get lovely warm welcome and great service from all the wonderful staff. And Yasmin makes a delicious hot chocolate!

They make the best Mocha in town and the staff members are lovely people

I love Costa. Nobody does coffee like them. I prefer a latte and haven't managed to find anywhere that makes it taste this good. I'm a bit of a conossuier.

Great Costa, always visit when at the cinema

It's a Costa! Usually good service. Toilets though are minging.

Completely ecological building based in renewable energy

Same as any other Costa. Which isn't a bad thing

Lovely comfortable place but food and drinks are hugely overpriced. Big windows to people watch, and shops just at the door.

The staff are so friendly and accommodating. I like my cappuccino with a dense form, they'll do it. I like my sugar in the cup before they pour, they'll do it. I talk to them about coffee and they have an interest in it. Good people that make an awesome coffee!