Costa Coffee in Rugby

Never ever go to this Costa, it is beyond appalling; it is so disgusting, I'm struggling to put into words, my experience today. My husband and I popped along with my wheelchair-bound 91-year-old mother, for a little light lunch. We arrived at around 1:30 pm on Sunday 23rd of March 2025, to find the place surprisingly quiet. Given that it was a Sunday lunchtime, I would have expected the place to be alive with families and couples. We had in fact tried to find a table at the Lutterworth Costa, but it was so full, with no sitting room, we came along to this branch, hoping they would be able to squeeze us in. There were 3 members of staff on duty (2 young ladies and a young man), and only about 6 or 7 occupied tables, including us. We ordered 3 drinks and 2 toasted sandwiches and a toasted croissant. The food came quickly enough and was pleasant. After my mother had eaten half of her sandwich, she indicated she needed to go to the lavatory, and as she is in a wheelchair, I have to help her out with these things. We got up, and as I was heading towards the lavatories, the young man on duty, jumped ahead of us and said sheepishly, "I just need to check if they are clean". As it was so quiet, and there were 3 members of staff on duty, I was a bit surprised that this needed checking on first, but I just assumed he was being super-diligent. He turned back to us looking embarrassed, and I said "is it dirty?", to which he responded "yes" and then "lucky me". He walked to a nearby cupboard, collected a dustpan and brush, went ahead of us again, spent literally 10 seconds sweeping something from the floor, and then moved back to allow us to access. I pushed my mother's wheelchair in to, what can only be described as, the most disgusting public lavatory I've seen, in my 60 years of living. It sounds like it must be exaggerating doesn't it (so dramatic!) - but not only were the scraps of paper all over the floor, so much worse than that, there was urine everywhere. I don't just mean a little drop or two on the seat where somebody had not been careful, I mean the floor was literally swimming in urine, the toilet seat was covered in urine, the lavatory bowl had urine in it with no toilet paper, it was quite literally, like somebody had embarked on a highly successful 'dirty protest'. Now, as if this was not enough, the fact that this young man had seen the appalling mess, he clearly must've known what it was like, which is why he jumped ahead of me to "check", but then to think that it was acceptable for me to not only to walk into that disgusting room, but allow my 91-year-old disabled mother to sit on a toilet seat covered in urine, almost left me speechless with outrage. How dare you treat your paying customers with such disrespect, moreover, how dare you treat any other human being with such disrespect? It is unforgivable. There is no world in which I would allow anybody to be subjected to such a monstrous, nauseating experience, and the management at this specific Costa, should be either, immediately dismissed, or sent away on a course, to teach them the fundamental rights of human beings, and particularly how that relates in a hospitality setting. Surely, it is simple? Would you sit on a toilet covered in urine, while your feet sat in puddles of urine? Would you allow your 91-year-old disabled mother, or grandmother, to sit her behind on a urine covered toilet seat, while the wheels of her wheelchair wallowed in urine? You were not busy. When you opened up that morning, either, nobody bothered to look at the lavatories (not acceptable), or worse, looked at the lavatories, and could not be bothered to do anything about them (disgraceful).

Popped in for a hot chocolate and somit to nibble.. friendly staff. Plenty of seating with clean tables. 👌 very tasty hot chocolate with oat milk. Really nice Wiltshire ham and cheese toastie, was very satisfied. I noticed a dog bowl out the front entrance with water in for your dogs. Disabled parking was a disappointment. Only 2 Disabled spaces and sharing car park with other business. We went later in the day so luckily Plenty of spaces to park. I would definitely stop here again for some lunch. 😊

Love the place,staff and ive never had a bad coffee ☕️. Always consistent in how they run and what they offer

Went in and was served by Ellie, was the loveliest person, gave me a taster of the cookie dough frappe before I added coffee to it. Friendliest person :)

Lovely staff helpful .Great stop off point when traveling through

Lovely spot to enjoy the first iced coffee of the year.

I have been a regular for 2+ years, but cant get my head round the new deco, I like new ideas being explored but come to the conclusion the interior here is a total disaster, the seating has become uncomfortable, overall think there is something missing in regard to the furnishings, can no longer feel relaxed staring at the blue and pink cloudy wall mural, its amusing but cant stand it. Staff and service remain excellent though, friendly and helpful. but unlikely to be a regular here now.

Great coffee and friendly staff with fab service, but the refurbished store looks like someone has been on LSD! I just don't get it, way to dark and it looks like a blood bath.

Rude staff! They closed the store today on 14/03/2024 where the information on the window says the store will be closed from 16/03/2024. When trying to speak to the staff member they spoke to me through closed doors where I couldn't hear anything and then ignored me and walked away! I will not be coming back here again!!!!

Nice coffee but very tired looking. Above all, the toilets were in a vile state with urine everywhere. The sink tap spins around ! This need fixing Costa !

Lovely coffee and snack food served here. Staff are also polite.

Very friendly and helpful staff. Top marks.

Sad to say the fella serving is very angry faced. I forgot something and apologised profusely but he seemed terribly angry and didn't even put me at ease. I felt so bad but he didn't even start the order and I offered to pay money for the change. Why do they seem so angry The lady is pleasant and makes good drink. Please can they get people to be pleasant. We all have tough days. Not just staff serving in a caffe

Comfortable place to catch up and warm up

I had lunch here today. I had a tuna melt which was served fresh. I also had a latte which was nice and hot. The staff were very friendly and efficient. The dining area was clean. The only criticism I had was that although the toilets were clean it reeked of urine.... not pleasant at all.

Lovely food and drink Friendly staff

Served by a lovely young lady by the name of Gracie who made us great coffee! She is the epitome of customer service- polite, welcoming and friendly ☕

Nice coffee shop with friendly staff

Loveliest Barista named Emily served me, I had no idea what to have so she recommended me an Iced Mocha with Hazelnut syrup (Amazing by the way). Definitely come here for the best coffee and best baristas❤️ Thankyou Emily!!!

Nice clean environment. Top nosh service 👍

Absolutely disgusting coffee. Can't even make a basic cappuccino. Made way too hot, burnt the beans. Tasted like death.

Do not try the cold mango bubble tea unless you wanna taste only the ice on the water! Disappointed:((

Nice enough, but I need to work out how to order a strong Latte when I can taste the coffee more.

Emily made the experience fantastic. It could have been the extra caramel 🤔😉☕👍😁