Costa Coffee in Liverpool

Worst Costa around. “Baristas” couldn’t make a flat white to save their lives. Not a patch on the Costa in Next. They all need retraining

Absolutely the best shop in winsford and all the staff are top draw,amazing

Stopped to charge up southbound not enough chargers

Order 2 medium hot chocolates today £3.90 each which i shouldve been charged £7.80. Got charged £10.20 though. Not happy dont waste ur money here

amazing staff, absolutely lovely!

Great coffee and food, service can sometimes be hit and miss, seems to be understaffed at certain times of the day

Nice atmosphere in this Costa. It’s laid out well and people don’t tend to get ‘on top of each other’. All the usuals: nice coffee, consistent food, nice staff, loads of parking 🙂 ‘Like’ if you found this helpful so that others see it 😉

Place is often full of dirty tables and crumbs on the floor. One of the most miserable staff members in coffee shop history with a bad attitude serving customers. Best use the drive in only.

Awful service here today. Took over 20 minutes for 3 people to be served and possibly 2 cars in the drive thru. The guy taking the orders in store literally like a rabbit in the headlights, getting everybody's order wrong. Didn't understand how to heat somebody's food and then failed to hear the heater beep until one of his colleagues busy with the drive thru had to come and point it out to him. Training here is clearly non existent or this guy is just plain incompetent. Doubt I'll return.

Just been into Costa Coffee in Speke and the best two guy tagteam I’ve seen in a long time. They worked together making the perfect toast and coffee. Well mannered friendly and the best workers I’ve seen in this branch well done guys. 4 June 2024 07:15

Arrived at 16:00 hoping to get a nice coffee and when we tried to get in the door was locked and there was no one on site, even though there losing time was 18:00. Also when we Google it said it was open. Very disappointed.

Lovely Coffee every time. Staff lovely, couldn't ask for anything better. Thank you

Understaffed and clearly not well trained. Inside tables were full of dirty dishes and alot of people in the que waiting on their orders. Would advise not to come here during weekends as clearly don't have enough experienced staff to cover the ques.

Excellent customer service provided by Bev on my visit today. Very kind, polite and went above and beyond to make me feel welcome. The store is very clean and all the other members of staff are wonderful too (I didn’t get anyone else’s names). I will be visiting again in the future :)

Great spot for coffee lovers as it is really quiet and relaxing the staff were dead nice

Went in with a friend yesterday for a coffee and staff were very welcoming and friendly made the experience even better. Would definitely recommend this costa.

Just bought a rocky road,it was so small as to be embarrassing. It wasn't even a rocky path.

today I had a very bad experience, a memeber of staff told me and my friends that if we aren’t ordering we need to leave even though my friend ordered (which is what it says on the website we are allowed the say) they still told us to leave

Love my regular decaf-cappuccino&blueberry muffin

I've been coming to this costa for a few months now and I absolutely love it. I always come here with my friends and my family and they love the place aswell and I definitely recommend it if you want to come for a nice warm drink or a nice cool refresher.

Nice staff, good coffee, what is there to dislike

Had a girl serve me who was working on Thursday 28th sep at around 0830 who I saw deal with a very rude Eastern European man in a amazing way , the way she handled it was very good and I hope this comes to find her Some people are just rude in life and if costa employees handle it like her costa is doing something right

Always service with a cheery "good morning", even at 7am in the morning. The only downside (and it's not really the fault of Costa) is the lonnnng timings on the traffic lights to get in/out onto the main road. If you just miss the green, be prepared for what feels like an extremely long wait!

This review is simply to discuss the “opening times”. This is the 3rd time we have tried to visit based off the opening times and we have found that it’s closed or on one of the occasions only open to drive through. Please change your opening times to reflect a more accurate picture, this would avoid unnecessary disappointment. Glad there’s a Starbucks over the road.

It's not just a normal Costa, which has high standards anyway, the staff which I dealt with were bubbly and happy and chatted. I loved it. It's just a shame I didn't get their names!

Very pleasant staff especially in the morning. Whole place was very clean, toilet as well. I always love visiting costa.

The slowest drive thru. Could brew your own batch quicker. Frustrating. Easily a 20+ minute wait.

Always good value great food and drink

Was to collect a magic bag who was payed on app. Very rude staff. They send me out from the restaurant because was close but door was open. They told me this is happen when order more than one bag but they don’t have any. Avoid!

Do not attempt the drive in if you have to be somewhere. Incredibly slow and give a multitude of excuses to cover the fact that they are unslderstaffed...the recent one was they couldn't hear people on the speaker due to rain... Its the UK! But yet they had 2 way conversation with me and wouldn't just take the order... You are then told they havnt the staff and couldn't take the order. So many times I have been as its convenient en route but been caught out waiting due to lack of staff. I can't chance it anymore.

Omg- second Sunday on the run, and have waited over 25 minutes in the drive through queue. Awful service- really need to get more staff for busier times.

Really disappointed with this place. I am not sure if this place got a manager but Kevin really need to be retrained: on Merry Chef oven usage and food safety. Skipping point on the oven I just witnessed him dropping food tongs on the floor, looking around if anyone noticed that and putting them back on the counter. Serving food with them is unacceptable.

Great Costa plenty of space to park

The usual nice food and drinks, served with a smile and a friendly face. I love the cosy atmosphere, even when it's a bit busy, you can find your space and even do some work while enjoying a hot drink. I like that they have also some seating outside, so when it's nice weather - and sometimes it is! You can enjoy those too. Only issue was that my cup looked a little dirty outside (it looked like coffee dust?) and some tables could've done with a wipe in between customers.

Had a bad experience at this branch last year but since it is local to me I gave it another try. Got to say this occasion was vastly different to my previous visit. The staff were helpful, polite and friendly. The young girl serving although very busy was attentive and pleasant. Great staff and great coffee.

Went to costa for a coffee with my wife . Ordered a latte and a hot chocolate .waited 15 minutes to get service .when my order came the hot chocolate was cold .latte was Luke warm .it tured out every person in there retured there order . To honest it was a horrible vist wont be going bck ever to this costa

Good bunch of staff, very good customer service and coffee was really nice.

Go to Starbucks across the road because this Costa is dirty, understocked and understaffed. Rush hour, Monday, only one stressed out lady serving. I feel sorry for her, the Company clearly don't care. I suggests she gets a job elsewhere.

Very dirty , (Table, floor). Even behind counter big mess. I never seen a branch like this one. Not recommend.

Very busy place. Staff working hard but struggling to keep up. Coffee good.

Courteous, knowledgeable and helpful staff, spotlessly clean tables and washing facilities.

Got my order wrong, sausage was cold in the wrap.

Just been served by Jay on the drive through at speke boulevard costa, he was an absolute star, so cheerful and helpful, give this boy a pay rise !! Shortbreads were lovely thanks :)

Given wrong coffee and always out of stock of EVERYTHING even though the app says in stock

Good coffee, experienced staff and chilled seating atmosphere.

Good coffee stop, would go again

Disappointed at the lack of cream for my hot chocolate but the staff were polite and I don't blame them for stocking issues.

Nice place, but they shut early if its quite? Usually around 4ish?

Bit stingy with the toffee syrup in the Frappe at times.

Don’t know what’s going on with this Costa, was in before witnessing the manger screaming at 2 girls outside and a lad inside the poor lad ended up quitting on the spot would rather go the retail Costa good lord

Very poor service. Only drive through open and it takes ages until you get to be served.

The lady made the worst coffee ever And she was rude as well

Coffee was fine, had to wait 5 mins while staff chatted with a friend oblivious of the fact there was a queue waiting to be served

Service has really slipped. Was really good at one point. But now long waits and tend not to have promotion iteams available such as Bubble fraps even though there's signs advertising it

Costa coffee is a boss place to chill after a days graft staff so friendly just wish they would bring back the costa card for free coffee not all have smart phones

8th september Poorly made coffee, milk was burnt, instead of remaking the drink, just put cold milk in to cool it down, girl wasnt interested in her job at all

Nice place, quiet when I called in, however I think there prices, for average coffee is expensive

Really bad. Poor service for all customers I observed. Only saved by the good coffee which made a difference.

Ideal to stop in-between shopping stop for coffee or pick from a good selection of drinks and food of course cakes

Sunday 21st August. Absolutely Shocking!! One lad was in charge of the whole front desk on his own, whilst 5 of them stood at the back, one of them was the boss, doing nothing apart from standing on their phones, laughing together. a young girl who was training was left to do the till alone and clearly had no clue what she was doing. Our order got messed up, 2 of the wrong drinks where made… then was spilt all over the tray with our food and forgot to put our full order on the tray we had to go 3 times. They had hardly any stock! Asked for a medium drink, had no medium cups so had to serve them in 2 cups ? Had no caramel sauce, and had no tomato sauce. And whilst we sat down we witnessed other clients orders getting messed up or where waiting for a long period of time. How unorganised and unprofessional!

Spotless. Girls behind counter very friendly and efficient. Enjoyed a bit of a laugh with them whilst they were getting out drinks. Will definitely be going back there

Went in for a quick coffee with my wife quick it was not i waited 15 min to be served then 5min for my coffee we not be visiting any of your stores again even Mcdonald is qucker and they are much busier than your store

Friendly staff. Clean seating area. Clean toilets. Good food & Coffee.

Nice little drive through on Speke Boulevard.

Poor service ,left standing at the counter for quite sometime before being server. Felt ignored as staff didn't acknowledge I was left waiting. Coffee ,usual costa standard when I was eventually served.

Great coffee, great staff great service,

It's impossible to sit there for long and enjoy yourself with that air con always blowing cold. Literaly 10 min in its either on your head or your legs. And its also put in motion often. Once i sat there wih a coat on. Don't know any other coffee shop that has such issue. The only reason why I won't go there again.

Great coffee every time, staff always friendly and helpful, Drive thru and sit in or outside.

First visit to this branch of Costa☕ ... Paid a visit with a friend and had really good time👍🏻,staff were very friendly and helpful,lovely clean place and food was so good🍰🧁would highly recommend⭐⭐⭐⭐⭐

Love this Costa! Great staff, quick service.

AMAZING service, friendly staff, i love this costa!! Don't listen to the Karen’s reviews on here. Politics over coffee and cake, get a life! If the service was bad, it’s cos YOU were rude to the staff. Simple.

Came here purely because my go-to Costa was closed. Food was stale, tables were dirty, staff were rude, screeching, swearing, and laughing behind the counter while I tried to place my order. Even when I sat down I couldn't hear anything else other than the constant screeching and swearing. I used to work in a hospitality sector and never gave anyone anything close to the service which I have received today. Staff were dismissive and just wanted to get back to chatting, even when asked a simple question they made it seem like a huge deal which costed them hours of work.

Worst COSTA ever an I use COSTA's EVERY single day...5 staff working..One on till, one on drivethru,One making drinks.The other 2 standing talking..Most tables all dirty and full of cups/plates..Other customers clearing tables to b able to sit..Not busy with customers at all,and now I know why...If I could give a ZERO star I would...Its now off my listoff my list..

I never ask simple help from the stuff again. Rude

I love costa but wasn't impressed with this one, the ham and cheese toastie was fine we had a hot chocolate and a flat white, the coffee was luke warm not what was needed on a cold wet day, we take sweeteners in our drinks so asked for spoons but we had to wait for them as the spoons they had were in the dish washer, the costa on Speke retail park is better than this one by home bargains

Went through the drive thru today and had the worst service I’ve ever had at a Costa! The guy on the speaker called Joe couldn’t wait even 20 seconds for me and my children to decide on my food order, he shouted down the speaker at us again ‘are you done? Is that it?!’ We had already asked him to wait a moment after giving him a drinks order, and he then shouted back at us that he couldn’t hear… asked him to wait a moment, to which he and his colleagues thought they’d laugh at us!! Shocking service, I will never use this Costa again

Very friendly staff. Reminded me that I had my free drink to use on the app. 👍

I like Costa ,one of my favourite places but here staff wasn't the best ...

nice clean and tidy place an very helpful staff

Been here a few times now always nice friendly staff and a lovely coffee

Not the greatest of sites but convenient off a main road. More than just a drivethrough. Friendly, attentive staff and the reason for the 5 stars. Sat outside and allowed to remain there even when they were closing up.

It's great. We can sit down inside now, and have a relaxing coffee before the start of work.

The day i went coffee was 50p the place was hectic.poor girl run off her feet never stopped.only 1 coffee machine?? Men staff lovely i young girl was shouting keep your distance very loud which was awful...coffees gorgeous if you can afford.being an oap i cannot....x

Extremely busy but worth it..... normally good service but today wasn't impressed at all.ordered click and collect at 4pm . Went to click and collect and were told to go to drive thru . Waited 10 mins in drive thru queue and were told we should have gone to click and collect.. explained we had been there first. Coffee was cold when we go home. We've had click and collect many times from here in the past

Went here today and not paying attention I drove past the ordering sign. Got to the front and explained and to say they were unhelpful is an understatement. Hands up, it was my mistake but the “customer service” was nonexistent. You’ll have to queue again was all I got so I went to Starbucks over the road got a shorter queue, exceptional customer service and better tasting food and drinks. Not had any issues there before perhaps it was just the manager on today calling over from the background that didn’t have any customer facing experience. Disappointing!!

New. Drive through now we can't go in anywhere,is great. Lovely staff.

Good service, lovely staff and the best frostino I've had in a very long time !!

Great place. I love Costa, just wish that there was one in Garston village Liverpool L19

Great friendly staff. Best white mocha I've ever had.

Fantastic drive thru, mornings are very busy as are weekends but the team of baristas are ALWAYS working so hard and nothing is ever too much to ask for.

A new and brilliant Costa. Baristas Kathryn and Adam both never fail to give outstanding service and coffee.

Great coffee and service very clean safe doing a excellent job wiping down tables and with there covid protection.

At last the new Costa Coffee outlet has opened at Evans Road Speke Boulevard.Everything you expect at Costa and they never let you down.Drive Thru 24 hours is a big plus.A warm welcome awaits you.