Costa Coffee in Barnet

I visit Costa at least three times a week, and I usually order a babyccino. I understand it should be served at a lower temperature, but the manager keeps making it cold—not even warm. When I ask her about it, she insists that it’s the correct temperature. This is not how a customer should be treated—very poor service. Someone has to look into it

Very nice Polish lady blonde very nice communication and quick service

Everytime we go this costa there is very bad customer service. I am not a person to give reviews but this time really it was the most unpleasant experience , the tall black haired lady with hijab always rude with us and roll her eyes is you take more than 2 seconds to reply literally in front of you. Considering that you pay for the drinks a huge amount nowadays at least you should get decent customer service and not feel bad for asking for an extra spoon or anything extra, she seems like she doesn’t want to be here. This is third visit that I have experienced same from the same worker. Should be reviewed if you want to have an overall good customer service or she should be retrained.

Absolutely filthy, just look at the flies on top of the counter…. What a disgrace

Disappointed no access to baby changing They say it’s out of order Wondering what’s out of order in baby changing room

Although the food was great, the staff there were slightly unpleasant, and many of the tables were unclean and had things on them. Quite uncomfortable eating here but the food is delicious.

Saturday showing that it's closing at 19:30, I went there 18:00 and the shop was close

Very dirty coffee shop and you have to order before using toilet , it is very inhumane. They don’t know if customer is sick and needs toilet first

This woman with glasses behaved very bad,the communication with customers rubbish,the tall woman also joined to her with telling this what they give if it’s without ice! For the first time in UK i had experience with such a poor customer service! Order drinks and asked only 3 cubes of each drink,the woman with glasses asked me again and again 3 what? 3 what?! Her English was broken and I don’t know how is she working here. Then they give me drunk with full of ice and again I went to them and told you not to put to much ice,she removed the ice and drink was only less then half,I said why is this half?she replied this is what you get without ice,I paid £5 just for less than half drink,never will drink from them! Also I asked them to wipe the table,they didn’t and again I went asked to wipe few times ,they ignored,at the last again I asked to wipe the table then one of different woman did wipe. The Costa cafe was very dirty,untidy! Smelly. Toilet was so dirty,impossible to enter!

Exceptional service from Anita and crew, This is the Costa beside roundabout not one in Next

I love this coffee shop. It s a new building ,it s clean and close to the shops.

Two absolutely delightful members of staff: friendly, efficient, smiley - and a really great coffee. 5* customer service like this makes you want to return again soon. They even persuaded me to download the app. Top notch.

A big shout out to customer service conducted by baristas of Costa coffee Brent Cross(inside NEXT.)-Tasha and Ciara. I popped into the coffee shop for some fuel to complete some emails before the weekend is here and stayed for one hour. During my visit these ladies filled the cafe with high energy, kindly greeting and serving all customers, helping us all to add or apply for club card to recieve rewards for our purchases (Tasha made things so easy by allowing customers to sit with their order before pep onf am account and then when ready topping up our acquired points.) I noticed that everyone left you both joyfully or -at the very least- were well waited on. Thanks for all your hard work ladies. Your efforts towards your role were tremendous this afternoon! Your energy definitely helped boost my day. Koms regards from a new visitor to Brent Cross branch Costa coffee :) x x x 💟💕❤️🤗

Worker, specifically the Asian one, needs to learn how to fix her attitude. Closing time says 7:30 but at 6:27 she’s telling the other worker to tell customers it closes in 5 mins? When ordering she didn’t tell us it was closing soon but once taking a seat it was supposedly closing? LOL😂

The best customer service and friendliness received by Sairah & Fatina at the Costa inside Next, Brent Cross. Can all Costa coffee shops take note on how to greet and service customers. Maybe put both of these ladies to train others. Definitely be back again! Keep up the amazing spirit.

Worker was rude, I was served by Fatima. Didn’t hand me my drink firstly, she left it on the table and dismissed me, and when I nicely asked her a question about the bathroom she shrugged her shoulders and said it’s not her problem. Never coming back here again!

Typical Costa branch has indoor seating

I will never be buying from Costa again. I was desperate to use toilet , and asked poliety if the lady at the till could open the the door.she said no till u buy, I said ok but I when I put my hand to fi d my phone I realised I forgot it in car. I explained this the lady insisted I go get my phone first. This is disgusting. All my life I buy from them once I needed their assistance their service is disgusting...apparently management policy. Sure I will not be buying from Costa ever again.

Good, but does not open until after Next opens,.i.e. 9.30 am Monday to Friday

My cup had lipstick on it and I’m a man that doesn’t wear lipstick, never going there again

The place was very nice and clean, which is great for a place that serves food/drinks. Overall, the staff were nice and my drink was made very nice.

I was warmly welcomed by the lovely staff. Perfect oat mocha with cream with just the right amount of sweetness. Lots of cakes and sandwiches to choose from but the bacon bap will always be my go-to, along with the fresh banana loaf. Thank you costa tesco brent cross.

Costa first floor , Next entrance and then turn right towards the escalator. Lovely coffee, tables with view. Pros Great views Wide food selection Friendly, fast service Cons Only one member of staff but she did great job

Worst customer service ever. I just asked to top up my 2 latte with more milk. I wouldn't mind to pay extra but she rudely said it needs to be 1 cm under and turned her back. The manager in charge refunded me for the 2 coffee but for a bit of extra milk??????

You may as well be in Albania , disgusting vile people, no respect for anyone

I people who work in here are so rude it unbelievable

Very friendly staff especially Bea Fatima thank you very much

Very accommodating and friendly, like the atmosphere of being high up and looking out of the window, would be nice to have more toilets as there is always a queue with only 1 toilet

toilet from Costa inside inside next was absolutely disgusting

Google shows image and map location of stand alone Costa Coffee, but has address of Costa Coffee inside NEXT.

This review is for Costa on the 1st floor inside NEXT, not for Costa at the entrance to the car park. Despite many other negative reviews, I find this place quite pleasant, bright with plenty of natural light from large windows. I sometimes come early in the morning for a quiet coffee without too many people. The staff is sometimes a little shy, but always friendly. I only have simple Americano, so I can't comment on other drinks.

Not very nice at all here. We got stomach aches after eating here and didn't enjoy it at all.

It’s handy to have a coffee whilst out shopping and the quality of my coffee was just as good as usual from a branch of costa . However….. one of the toilets was closed awaiting repair and the other was truly disgusting. It always amazes me that people make a mess in a bathroom that surely they would never do at home. But it had obviously not been cleaned all day. It was messy and dirty and despite being the disabled toilet a wheelchair could not get in. In fact a customer tried, failed, and let the staff know what’s mess it was. The two members of staff were dismissive and rude and when one of them checked and came out she made a comment to her colleague that was also dismissive - not great to be honest. I get it was nearing the end of the day but they were so busy clearing away whilst there was still an hour to go and were probably tired…. It’s not the first time I’ve experienced this at this costa - maybe they need more than two people working ?

Very good coffee brewed here. Coming up every time passing by.

Disaster!! 3 hours before they close they clean up and ready to go home! Absolutely poor customer service!!!

Coffee machine not working.... these things happen so a cold drink and cake, went to use the restrooms and OMG disgraceful and the one I used had baby changing facilities in it as well!!

Cheap coffe milk tastes like burnt

By far the best staff put of all the costa stores

I ordered a frappe wirh no cream and they served the most disgusting drink ever. First i went to the barista asking that they got my order wrong and theres cream on this, the lady claimed it was frappe. And i showed her how the drink is over poured everywhere and its disgusting and she just shook her head and said nothing. Usually when im served a over poured stale creamed drink at any cafe franchise i get a replacement but the barista here was in denial. I dont recommend at all.

Disgusting toilets 🚻 makes you think twice about ordering food and drinks if it would be prepared in good hygiene conditions. We choose not eat here

Cool and good customer service very polite and on the ball very clean

Don’t waste your hard earned money at this costa within the next store in the retail park, service is appalling the staff are rude & have an a attitude!

They are too preoccupied with other things I was given the wrong order, which could have made me very sick.

Short lady at the front wasn’t very nice Frap weren’t tasty she rushed it

I went yesterday afternoon ask the girl who was serving code for toilet she answered “is on your receipt “ i said i don’t have yet but i need toilet first. “you have to order first “ It’s no problem i will order one single espresso “you have to stay in queue” This is the problem i need toilet i said to her is ridiculous. She jump the queue at this point and make me pay so i have the receipt with toilet code access. Toilet was dirty no paper but this is no news. Never return again

Great place to sit down, relax and enjoy your coffee. One of the best Costas in London. The staff is extremely polite, friendly, helpful, smiley and always up for a quick chat.

Good service and friendly staff

Zuzi the manager and Lucy provided us with best service.

Overcrowded with nowhere to sit. Dirty toilets

Went shopping in Tesco yesterday around 1/1.30pm then decided to have a coffee once we were done. We were greeted by the loveliest ladies we have ever met. Super friendly, efficient and overall so kind. They were quick with our coffees and made sure to really treat us well. They both had excellent attitudes and we could tell they worked so well as a team. Props to these ladies, they both deserve a pay rise. The costa itself was super clean and tidy. Will deffo be going back there more often. Thank you again to the two ladies who served us. You are much appreciated.

Poor customer service and impolite staff. Won't recommend it.

Given a stale hot chocolate which I had to ask Hera to remake . Easily the lousiest Costa I have visited in London .

Wonderful place nice people work jok and shopping easy Thank you

The place is very nice , the stuf are nice very friendly

Pleasant staff, plenty of room and free parking in the Brent South Shopping Centre

Excellent staff. the service is at the highest level. very tasty coffee.

Had a lovely breakfast there. Nice coffee, in fact way much better than Starbucks, plus it seems to be less pricey and have more variety of food/snacks.

Hi it is Costa, great coffe huge cups. All you need for a quick break

Worse costa ever , the girls have an attitude problem and cant listen to instructions and i had to repeat myself atleast 6 times to get my order right and the women with the glasses and the other with the ponytail was shouting saying what do you want. I paid for the eat in price and they gave everything in takeaway cups and bags and no plates for the desserts terrible service and my coffee was burnt

I was a customer here and I was shocked to see when the two workers (lady with blonde hair and lady with glasses) ignored me and refused to let me use the toilet despite having medical conditions!!! They let other people use it but not me!! It is sad that in today's world there is still racism and people treat you differently based on your colour. I would recommend no one to visit Costa until they review the behaviour of their racist employees. Very upset after this visit.

As always best coffee and staff are polite and friendly

Very good selection of drinks and cakes and friendly service

Tends to get busy so you might end up waiting a while. On the occasions that I had visited, stuff were quick and polite.

Amazing stuff 🤩 . I’m really happy with the way they treat a client . Especially Marinela and Szabina!

Easy accesible place to park Good coffe

We've been charged extra and the stuff had no idea what to do. We ordered 3 hot white chocolate and we got 3 cups of hot milk. No taste of chocolate at all. Horrible! Overpriced and tasteless! Would not recommend!

Good service and clean ambience..

Worst ever cuppa made, staff looked as they didn’t wanted to be there

Lovely place to drink your coffee

Pleasant small and intimate. The meal at the restaurant was very good, I ate a beetroot and feta Wellington with a rather salty mushroom sauce but was neverless tasty. My colleagues were also pleased with their choices. Extremely good service too

Served hot food with long hair eww

As good as Costa gets. Good selection and warm inside. Easy free parking

Good old Costa coffee and nice seating inside, toilets were a bit messy when I visited

Lovely little Sunday morning spot in Brent Cross. Quick service and plenty of seating in the sunshine.

Very relaxing eat and drink inside and out side in open fresh air.

Bel locale poco assortimento di prodotto, ben frequentato ha tavolini all'aperto,, bagni poco puliti, non abbiamo trovato i bicchieri di frutta tipici negli altri Costa Coffee

Absolute lack of customer service. Ignorant and rude staff ... I am loving other branches ... I will avoid this one al all cost ! Aurelian who served me has been an example of an employee who shod not be welcome back !

I find it very hard to understand why anyone would want to go to the Costa coffee, really far from the beach and not even a swimming pool, the kids were very disappointed.

Friendly staff. Clean store. Inside and outside seating. Good selection of coffees and foods. Clean and fairly large inside. Handy for popping into, before or after shopping.

Great place to relax and unwind with great tasting coffee! Free parking here to and friendly staff.

Filthy, disgusting place that don't even follow their own opening hours, shutting randomly even while customers are there. Extremely rude staff.

The place is very dirty. They need to clean the tables. The chairs are full of stain.

It was good they offer iced espresso

Normally like this Costa, but was today dealt with by a spectacularly rude member of staff and won’t be going back. Added to which it seems you can only go in if you have downloaded the track and trace app. The option to give your details on paper as many other cafes / restaurants allow you to do doesn’t seem to be there. For this reason I will no longer be going to any Costa.

It's second time they're serving me a cold hot chocolate! It's a shame.

Nagyon tiszta gyors kiszolgallas .🥰

Friendly efficient Staff, alot of options fully stocked

Handy location for retail park shopping. Lovely vibrant team.

Outside tables disgustingly filthy! Lazy staff.

Sometimes the staff are get confused but eager to help get it right in the end

I like it ! Park my car in front of the Costa , buy a Cappuccino and drink it outside ! Enjoy the Sunshine weather ! Nice location & car parking for a Costa cofe after shopping ...

Clean, decent sized car park, friendly staff, lovely coffee. Has to be 5 stars!

Plenty of parking, open and spacious. A good variety of snacks too.

Cosy little cafe away from the business of the shopping. Has all my Costa favourites and the staff is nice.

Loved it good coffee friendly and helpful staff.

Clean Costa store with its own free parking section in the retail park. They have hot/cold options and frequently update their menu according to season.

Fabulous service by lovely lady Sabina this morning. Very busy with constant queue, each order multiple drinks & hot food to heat. All handled politely, no fuss, no stress when really could've done with 2 staff there. Thanks Sabin, a great asset to Costa!

It seems weird to say it , but they make the best mocha ever

The staff are so accommodating and helpful. Service is excellent.

Very good service and great coffee in the new mini size.